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Content provided by Greg Kefer, CMO, Lifelink Systems and Lifelink Systems. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Greg Kefer, CMO, Lifelink Systems and Lifelink Systems or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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“We Could Completely Flip this Around”: A Conversational Designer Talks About Improving the COVID Vaccine Process

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Archived series ("Inactive feed" status)

When? This feed was archived on July 31, 2025 12:10 (1d ago). Last successful fetch was on December 25, 2024 14:28 (7M ago)

Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.

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Manage episode 282067867 series 2408553
Content provided by Greg Kefer, CMO, Lifelink Systems and Lifelink Systems. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Greg Kefer, CMO, Lifelink Systems and Lifelink Systems or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

As we recorded this episode, the healthcare industry is in the midst of a struggle to administer the hundreds of millions of vaccinations necessary to contain the COVID-19 virus. One of the problems is the continued reliance on outdated administrative and communication approaches — paper, phone calls, e-mail — which become bottlenecks in the race to achieve the levels of scale and speed that are required.

Jenn Masamitsu, a physical therapist and a conversational technology designer, was recently vaccinated and experienced the process first hand, which got her thinking about better ways. Jenn sat down with us to share her ideas about how modern, mobile technology is an ideal solution for an operation of this magnitude. Conversational technology uses natural language to lower barriers and deliver outcomes, which is precisely what’s needed if we are going to administer the 450 million vaccinations required to achieve herd immunity.

  continue reading

67 episodes

Artwork
iconShare
 

Archived series ("Inactive feed" status)

When? This feed was archived on July 31, 2025 12:10 (1d ago). Last successful fetch was on December 25, 2024 14:28 (7M ago)

Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.

What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.

Manage episode 282067867 series 2408553
Content provided by Greg Kefer, CMO, Lifelink Systems and Lifelink Systems. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Greg Kefer, CMO, Lifelink Systems and Lifelink Systems or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

As we recorded this episode, the healthcare industry is in the midst of a struggle to administer the hundreds of millions of vaccinations necessary to contain the COVID-19 virus. One of the problems is the continued reliance on outdated administrative and communication approaches — paper, phone calls, e-mail — which become bottlenecks in the race to achieve the levels of scale and speed that are required.

Jenn Masamitsu, a physical therapist and a conversational technology designer, was recently vaccinated and experienced the process first hand, which got her thinking about better ways. Jenn sat down with us to share her ideas about how modern, mobile technology is an ideal solution for an operation of this magnitude. Conversational technology uses natural language to lower barriers and deliver outcomes, which is precisely what’s needed if we are going to administer the 450 million vaccinations required to achieve herd immunity.

  continue reading

67 episodes

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