Tap into Working Healthcare as Meredith Hirsh discovers how Karen Ferguson turns patient stories into policy change. After decades running a rheumatology practice and analytics teams, Karen founded Our Stories Rx to collect, structure and aim patient narratives at the right policy windows. She explains how the project gathers stories and why organized evidence, not anecdotes, changes rules on prior authorizations, nonmedical switching and PBM power. And yes, in “retirement” she also teaches tap dance — because rhythm matters when you’re timing reform. Put Karen’s method to work in your clinic to capture facts, shape the narrative and move the rules. Share your story!

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