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From Unconscious Incompetence to Consciously Competent

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Manage episode 519008768 series 3414133
Content provided by Process Management International (PMI). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Process Management International (PMI) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Sometimes the biggest risks in your business aren’t obvious. They’re hidden in the gaps between teams. Work gets done, but critical information gets lost, compliance slips, and frustration builds.

In this episode, Damion Albinson and Susannah Clarke reveal how understanding the internal voice of the customer transforms how teams collaborate. Using real examples from a complex logistics environment, Damion shows how moving from “I didn’t know you needed that” to consciously understanding your role in the wider process can make a real difference.

If you want practical insight into bridging the hidden gaps in your processes and building a team that’s consciously competent, this episode is a must-listen.

More resources:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

  continue reading

86 episodes

Artwork
iconShare
 
Manage episode 519008768 series 3414133
Content provided by Process Management International (PMI). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Process Management International (PMI) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Sometimes the biggest risks in your business aren’t obvious. They’re hidden in the gaps between teams. Work gets done, but critical information gets lost, compliance slips, and frustration builds.

In this episode, Damion Albinson and Susannah Clarke reveal how understanding the internal voice of the customer transforms how teams collaborate. Using real examples from a complex logistics environment, Damion shows how moving from “I didn’t know you needed that” to consciously understanding your role in the wider process can make a real difference.

If you want practical insight into bridging the hidden gaps in your processes and building a team that’s consciously competent, this episode is a must-listen.

More resources:

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.

More from PMI:

Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you.

  continue reading

86 episodes

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