What happens to patient care when trust is strong—and what happens when it’s shattered?

In this episode of Trust Driven Insights, Dr. Josh Satterlee sits down with chiropractor and global health clinician Dr. Marco De Ciantis to unpack how trust, bias, and simple communication choices can become literal life-or-death factorsin healthcare.

From a small mining town in Northern Ontario to rural clinics in Uganda, Dr. Marco shares powerful, real-world stories about:

• Racism and barriers faced by Aboriginal patients.
• How he helped a patient with bacterial meningitis get life-saving care.
• Why humility and objectivity can cut through systemic bias.
• The "head and hands" mindset: practicing anywhere with minimal tools.

You’ll also hear how Dr. Marco builds trust quickly as a locum doctor, why using a patient’s name and wearing name tags matters, and how the PATCH framework (Patient goals, Autonomy, Tailoring, Communication basics, Humility/Humanizing) can transform day-to-day patient encounters.

Whether you're a chiropractor, MD, nurse, or any healthcare provider, this conversation will challenge how you think about patient-centered care and what it really means to see the human being in front of you.

Connect with Dr. Marco De Ciantis

🔗 Website: https://head2toecastlegar.ca

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