In this powerful episode of Transformational Leadership, host Jeff Harnois sits down with Miriam Del Angel, former VP of Human Resources at Ronstad Enterprises and current founder of LML People Consulting. With executive leadership experience at Arthur Andersen, Microsoft, Accenture, Deloitte, EY, PWC, and Grant Thornton, Miriam shares battle-tested strategies for transforming employee engagement in complex, global organizations.

TIMESTAMPS:

00:00 - Introduction: Meet Miriam Del Angel

02:15 - The Ronstad Challenge: Monthly to Quarterly Engagement Surveys

04:30 - Creating an Employee-Led Engagement Committee

07:45 - Why Recognition Was the Global Common Theme

10:20 - Formalizing the Initiative with Governance and Accountability

13:40 - Results: Significant Improvement in One Quarter

16:00 - Wellbeing Champions and Communication Gaps

19:15 - The Surprising Discovery: Benefits Already Existed

22:30 - The PWC Southwest Story: Lowest Scores for 3-5 Years

25:45 - Why Traditional Focus Groups Were Failing

28:00 - The Radical Approach: Interviewing Every Employee

31:20 - Three Months, 300+ Conversations

34:40 - Presenting Difficult Feedback to Defensive Leadership

38:15 - First Time Moving Out of the Red Zone

41:00 - The Importance of Leadership Modeling Behavior

44:30 - Working Across Global Cultures: Trust-Based vs Task-Based

47:45 - Miriam's Origin Story: How She Got Into HR

51:20 - Working Remote Before It Was Cool

53:40 - Book: "Latinas in Corporate"

56:30 - Key Takeaways and Final Thoughts

Key Frameworks Discussed:

• Building trust through 1-on-1 engagement vs. traditional focus groups

• Creating diversity in committees by level, geography, and function

• The importance of governance and regular check-ins for transformation initiatives

• Setting expectations with documentation and contingency plans

• Leadership modeling as essential to behavioral change

• About Miriam: Author of "Latinas in Corporate: Overcoming Cultural

• Obstacles While Juggling a Career and Family" and co-author of the

• Latinas Rising Up in HR series. Miriam has dedicated her career to people-first leadership and creating meaningful organizational change.

Resources:

Website: latinasincorporate.com

Book: Available on Amazon and Barnes & Noble

LinkedIn: Miriam Del Angel

Perfect for: HR Leaders, Change Management Professionals, Executives, People Managers, Organizational Development Practitioners

#employeeengagement #TransformationalLeadership #HRLeadership #ChangeManagement #OrganizationalCulture #GlobalLeadership #PeopleStrategy #ExecutiveInsights #CultureTransformation #LeadershipDevelopment