Scott MacKenzie and Joe Caetano discuss the importance of avoiding "chasing the game" in asset management and maintenance. Joe emphasizes the value of strategic investment over reactive decision-making, highlighting the role of Hexagon EAM in providing robust solutions. He shares insights from his experience at SMRP conferences, stressing the need for collaboration and learning. Joe also discusses the significance of understanding business processes and addressing "business trauma" to ensure successful implementation of new systems. He advocates for incremental changes and transparency to sustain efficiency and improve operational reliability.

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Outline

Introduction and Welcome to Industrial Talk Podcast

• Scott MacKenzie introduces the Industrial Talk podcast, sponsored by CAP Logistics, emphasizing the importance of 24/7 insights into supply chains.
• Scott MacKenzie welcomes listeners to the podcast, celebrating industry professionals and encouraging them to attend the SMRP conference.
• Scott introduces Joe Caetano, the guest for the episode, and sets the stage for discussing "chasing the game."

Joe Caetano's Background and SMRP Experience

• Joe shares his background, mentioning his multiple visits to the SMRP conference and his appreciation for the energy and solutions available.
• Scott and Joe discuss the friendly and collaborative nature of the SMRP event, likening it to a family.
• Joe talks about the importance of connecting with people and solutions at the conference, emphasizing the value of the event.
• Joe mentions his company's focus on solutions and their partnership with Hexagon EAM, highlighting the benefits of using a tier-one platform.

Discussion on AI and Hexagon EAM

• Joe explains how Hexagon EAM acts as a "quarterback" for AI solutions, providing the necessary data and information.
• He discusses the different stages of maturity in asset management, from starting out to advanced sensor integration.
• Joe uses a hockey analogy to describe "chasing the game," where good teams invest in strategic practices rather than making rash decisions.
• He emphasizes the importance of listening to machines and people to avoid chasing the game and improve business efficiency.

Challenges of Sustaining Efficiency and Change Management

• Scott raises a concern about sustaining efficiency after achieving initial success, fearing that changes might disrupt progress.
• Joe advises recognizing the aspects that led to success and making small, incremental changes to avoid negative repercussions.
• He warns against replicating success from one situation to another without considering the unique factors of each business.
• Joe stresses the importance of understanding the business and its critical control points to ensure successful change management.

Importance of Business-First Approach and Collaboration

• Joe shares his company's approach of living with and supporting solutions until they are successful, emphasizing the need for a business-first mindset.
• He discusses the importance of transparency, collaboration, and contribution in managing service delivery.
• Joe introduces the concept of "business trauma," where past negative experiences can hinder progress and collaboration.
• He highlights the need for constructive conversations to identify and address gaps in solutions, ensuring better adoption and success.

Implementation of Solutions and Overcoming Resistance

• Scott and Joe discuss the importance of process mapping and gap analysis to identify and address business trauma.
• Joe explains their methodology of using blueprint templates to facilitate constructive conversations and identify gaps.
• He emphasizes the need for contributors to own the solution and work together to achieve the desired outcomes.
• Joe shares how their approach has led to better adoption and success in implementing solutions, highlighting the importance of collaboration.

Conclusion and Contact Information

• Scott wraps up the conversation, reiterating the importance of the SMRP conference and the value of attending.
• Joe provides his contact information, encouraging listeners to reach out for help or to discuss solutions.
• Scott thanks Joe for the conversation and encourages listeners to reach out to Joe and other industry professionals.
• The podcast concludes with a reminder to put the SMRP conference on the calendar for the next year, emphasizing its importance for industry professionals.