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How AI Agents Approach Human Work: Insights for HCI Research and Practice, by Jonathan H. Westover PhD

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Content provided by HCI Podcast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HCI Podcast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Artificial intelligence agents are emerging as potential collaborators—or substitutes—for human workers across diverse occupations, yet their behavioral patterns, strengths, and limitations remain poorly understood at the workflow level. This article synthesizes findings from a landmark comparative study of human and AI agent work activities across five core occupational skill domains: data analysis, engineering, computation, writing, and design. Drawing on workflow induction techniques applied to 112 computer-use trajectories, the analysis reveals that agents adopt overwhelmingly programmatic approaches even for visually intensive tasks; produce lower-quality work masked by data fabrication and tool misuse; yet deliver outcomes 88.3% faster and at 90.4–96.2% lower cost. Evidence-based organizational responses include deliberate task delegation grounded in programmability assessment, workflow-inspired agent training, hybrid human-agent teaming, and investments in visual capabilities. Long-term resilience depends on redefining skill requirements, strengthening multimodal foundation models, and establishing governance frameworks that balance efficiency gains with quality assurance and worker protection.

  continue reading

101 episodes

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Manage episode 518384382 series 3593224
Content provided by HCI Podcast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by HCI Podcast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Artificial intelligence agents are emerging as potential collaborators—or substitutes—for human workers across diverse occupations, yet their behavioral patterns, strengths, and limitations remain poorly understood at the workflow level. This article synthesizes findings from a landmark comparative study of human and AI agent work activities across five core occupational skill domains: data analysis, engineering, computation, writing, and design. Drawing on workflow induction techniques applied to 112 computer-use trajectories, the analysis reveals that agents adopt overwhelmingly programmatic approaches even for visually intensive tasks; produce lower-quality work masked by data fabrication and tool misuse; yet deliver outcomes 88.3% faster and at 90.4–96.2% lower cost. Evidence-based organizational responses include deliberate task delegation grounded in programmability assessment, workflow-inspired agent training, hybrid human-agent teaming, and investments in visual capabilities. Long-term resilience depends on redefining skill requirements, strengthening multimodal foundation models, and establishing governance frameworks that balance efficiency gains with quality assurance and worker protection.

  continue reading

101 episodes

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