The Federal Trade Commission is suing gym chain LA Fitness for making it "exceedingly difficult" to cancel memberships to its clubs, calling its practices "unfair conduct."The complaint, filed in the U.S. District Court for the Central District of California on Wednesday, Aug. 20, accuses parent company Fitness International and its subsidiary Fitness & Sports Clubs of using "opaque and complicated" methods to make it "extremely difficult" for customers to cancel memberships."The FTC’s complaint describes a scenario that too many Americans have experienced – a gym membership that seems impossible to cancel," said Christopher Mufarrige, director of the Bureau of Consumer Protection, in a statement. The process of cancelling an LA Fitness membership is cumbersome, alleges the FTC complaint, as it requires customers to appear in person or send a notice via mail. Customers are directed to their LA Fitness accounts to print a cancellation form, according to the complaint, an act that can be complicated in and of itself because it entails remembering the credentials.
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https://www.usatoday.com/story/money/2025/08/21/ftc-sues-la-fitness-cancellation-policy/85757903007/
https://www.usatoday.com/story/money/2025/08/21/ftc-sues-la-fitness-cancellation-policy/85757903007/
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