In this episode, Vishal shows you how to move from silo diagnosis to alignment by building a shared outcomes scorecard. Drawing on research from Harvard, McKinsey, and the Balanced Scorecard tradition, you’ll learn how to craft 3-5 metrics that cut across functions, blend personal delivery with collective accountability, and shine a spotlight on flow and quality. Expect practical steps from naming an end-to-end outcome to setting thresholds and cadences, backed by evidence that collaboration stops being optional only when incentives and ownership make it the job.

References:

1) Smarter Collaboration: A New Approach to Breaking Down Barriers and Transforming Work: https://www.goodreads.com/book/show/60623881-smarter-collaboration

2) The Balanced Scorecard — Measures that Drive Performance: https://hbr.org/2005/07/the-balanced-scorecard-measures-that-drive-performance

3) The Balanced Scorecard: Translating Strategy into Action: https://www.goodreads.com/book/show/109623.The_Balanced_Scorecard

4) Accelerate: Building and Scaling High Performing Technology Organizations: https://www.goodreads.com/book/show/35747076-accelerate

5) Embracing Digital Technology: A New Strategic Imperative: https://sloanreview.mit.edu/projects/embracing-digital-technology

6) Performance management that puts people first: https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/in-the-spotlight-performance-management-that-puts-people-first

Music Credit: Switch It Up, performed by Silent Partner, from the YouTube Studio Audio Library