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WebPT Chief Customer Officer strengthens the customer experience
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What does a Chief Customer Officer actually do? And how is it evolving in the age of AI and digital transformation within the CX world? We explore the intersection of healthcare, technology, and human connection with WebPT's Chief Customer Officer, Suzanne Cogan. Suzanne discusses the growing importance of the CCO role and how innovation and empathy are combining to enhance member and patient experiences in healthcare.
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