In Episode 116 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with Heather Philpott, the Director of Supplier Services at ScanSource, about her leadership journey and her upcoming RetailNOW 2024 panel “Elevate & Innovate: Essential Tools for Empowering Your Retail Technology Solution Business.” Philpott details VAR and ISV best practices for technology expansion and revenue diversification, how she has transitioned from a personal performer to a leadership role, and her guiding philosophies as a young leader.

“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.

The RSPA is North America’s largest community of VARs, software providers, vendors, and distributors in the retail, restaurant, grocery, and cannabis verticals. The mission of the RSPA is to accelerate the success of its members in the retail technology ecosystem by providing knowledge and connections. The organization offers member-to-member warm introductions, education, legal advice, industry advocacy, and other services to assist members with becoming and remaining successful. RSPA is most well-known for its signature events, RetailNOW and Inspire, which provide face-to-face learning and networking opportunities. Learn more by visiting www.GoRSPA.org.