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The Art of Aging Gracefully: Servicing Older Vehicles

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Manage episode 519034706 series 1331790
Content provided by Ratchet+Wrench. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ratchet+Wrench or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

As drivers hold onto their vehicles longer than ever, service complexity continues to rise. In this episode, GM’s Aaron Charbonneau, Director of Dealer Service and Warranty Operations, and Patrick Meissner, Director of Strategic Service Initiatives and Accessories, discuss how technicians and shop owners navigate the growing mix of old and new technologies. From training and parts availability to customer trust and predictive maintenance, they share insights into what it takes to deliver a seamless service experience—no matter the model year.

  continue reading

442 episodes

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Manage episode 519034706 series 1331790
Content provided by Ratchet+Wrench. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ratchet+Wrench or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

As drivers hold onto their vehicles longer than ever, service complexity continues to rise. In this episode, GM’s Aaron Charbonneau, Director of Dealer Service and Warranty Operations, and Patrick Meissner, Director of Strategic Service Initiatives and Accessories, discuss how technicians and shop owners navigate the growing mix of old and new technologies. From training and parts availability to customer trust and predictive maintenance, they share insights into what it takes to deliver a seamless service experience—no matter the model year.

  continue reading

442 episodes

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