In this episode, we have an insightful conversation with Michael Fraccaro, CHRO of Mastercard, to explore how one of the world’s leading technology companies is reshaping its people strategy to thrive in a rapidly evolving world of work.

Michael shares Mastercard’s shift to a skills-first approach—prioritizing capabilities over job titles—and how this model is transforming hiring, learning, and internal mobility. He also delves into the role of AI as both a business enabler and a talent development tool, and how Mastercard is cultivating a culture of continuous learning across its global workforce.

Whether you're a HR leader or an aspiring people leader, this episode offers a fresh perspective on how HR can drive real impact in the business.