In this episode, Lindsay and Carey Wallace sit down with Rob Bowen from Patriotic Insurance Group to reflect on his first-year post-acquisition. They explore the challenges and lessons learned during the transition from a paper-based system to a digital one, the importance of communication with carriers, and the human element in maintaining business relationships. Rob shares valuable insights on pacing change management, the significance of mentorship, and the necessity of accurate data management. The discussion emphasizes the need for empathy and understanding in navigating the complexities of agency acquisitions.

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