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Mutual customer?

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Manage episode 517894310 series 1369669
Content provided by Greg Robertson and Rob Hahn. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Greg Robertson and Rob Hahn or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

The Industry Relations Podcast is now available on your favorite podcast player!

Overview

Rob and Greg discuss Zillow's recent privacy policy changes to Follow Up Boss and the growing debate around data use and agent trust. They examine how Zillow's communication strategy has affected its reputation, drawing comparisons to past acquisitions like dotloop and ShowingTime. The conversation explores whether this move signals a broader industry shift in how tech companies handle customer data, AI integration, and transparency with agents.

Key Takeaways
  • Zillow's new Follow Up Boss privacy policy grants broader access to agent and client data.

  • Rob believes the change isn't malicious but calls it a major communication failure by Zillow.

  • Greg points out that Zillow lacks a dedicated team for agent-facing product communication.

  • The term "mutual customer" triggered agent backlash and should have been caught before release.

  • Both agree the issue highlights a pattern of Zillow "revising promises" made in previous acquisitions.

  • The discussion raises questions about trust, data usage for AI training, and the long-term impact on agent relationships.

  • Rob argues the real strategic risk is eroding trust—industry partners may start adding "yet" to every Zillow assurance.

  • Greg suggests this is part of a larger trend across tech companies as privacy expectations evolve

Links

Follow Up Boss changes privacy policy: chaos ensues

Zillow, Follow Up Boss, ChatGPT: How to Protect Your Clients and Build a Moat

Connect with Rob and Greg

Rob's Website

Greg's Website

Watch us on YouTube

Our Sponsors:

Cotality

Notorious VIP

The Giant Steps Job Board

Production and Editing Services by Sunbound Studios

  continue reading

105 episodes

Artwork

Mutual customer?

Industry Relations

12 subscribers

published

iconShare
 
Manage episode 517894310 series 1369669
Content provided by Greg Robertson and Rob Hahn. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Greg Robertson and Rob Hahn or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

The Industry Relations Podcast is now available on your favorite podcast player!

Overview

Rob and Greg discuss Zillow's recent privacy policy changes to Follow Up Boss and the growing debate around data use and agent trust. They examine how Zillow's communication strategy has affected its reputation, drawing comparisons to past acquisitions like dotloop and ShowingTime. The conversation explores whether this move signals a broader industry shift in how tech companies handle customer data, AI integration, and transparency with agents.

Key Takeaways
  • Zillow's new Follow Up Boss privacy policy grants broader access to agent and client data.

  • Rob believes the change isn't malicious but calls it a major communication failure by Zillow.

  • Greg points out that Zillow lacks a dedicated team for agent-facing product communication.

  • The term "mutual customer" triggered agent backlash and should have been caught before release.

  • Both agree the issue highlights a pattern of Zillow "revising promises" made in previous acquisitions.

  • The discussion raises questions about trust, data usage for AI training, and the long-term impact on agent relationships.

  • Rob argues the real strategic risk is eroding trust—industry partners may start adding "yet" to every Zillow assurance.

  • Greg suggests this is part of a larger trend across tech companies as privacy expectations evolve

Links

Follow Up Boss changes privacy policy: chaos ensues

Zillow, Follow Up Boss, ChatGPT: How to Protect Your Clients and Build a Moat

Connect with Rob and Greg

Rob's Website

Greg's Website

Watch us on YouTube

Our Sponsors:

Cotality

Notorious VIP

The Giant Steps Job Board

Production and Editing Services by Sunbound Studios

  continue reading

105 episodes

All episodes

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