Want to grow your business like a CEO leading a $100M+ company? In this episode of Happy Productive, Jennifer Dawn talks with John Marvin, President & CEO of Texas State Optical, about how understanding customer behavior is the secret weapon for scaling any business. You’ll learn: • Why most business owners fail to see the big picture • Two simple, low-cost ways to uncover what your customers really want • How to deliver services that create loyal clients and steady growth • The leadership mindset that drives long-term success Whether you’re running a small business or scaling to 8 figures, these insights will help you align your strategy, team, and client experience for next-level results. Don’t just listen. Implement. That’s how you build a freedom-fueled business. Timestamps: 00:00 – Introduction to John Marvin and the four Ps of marketing

01:03 – Jennifer welcomes John Marvin to the show

02:12 – John shares his small-town roots and journey to becoming CEO

03:03 – How faith shaped John’s mindset and business priorities

03:50 – The real meaning of marketing beyond promotions

04:27 – Why understanding consumer behavior is mission-critical

05:20 – The pandemic’s impact on customer habits and expectations

06:45 – Lessons from running a two-year market research study

08:22 – From consultant to CEO: John’s journey with Texas State Optical

09:30 – The importance of tracking consumer behavior continuously

10:32 – Practical tips for small businesses to understand customer needs

11:40 – Hosting customer lunches and gathering feedback

13:47 – Secret shopping competitors for powerful insights

15:27 – Adapting customer feedback strategies for virtual businesses

17:03 – Modeling customer-first leadership for your team

18:42 – Helping teams understand they work for the client, not the owner

19:52 – Shifting mindset: why your business exists for client outcomes

21:04 – Defining your ideal customer and their needs

22:08 – Bringing purpose and passion into service delivery

23:11 – Why delivery is just as important as the product itself

24:59 – Creating remarkable client experiences in service businesses

25:12 – Where to connect with John Marvin online

26:00 – Jennifer’s key takeaways and action steps

Connect with John Marvin:

• LinkedIn: https://www.linkedin.com/in/jdmarvin/
• Website: https://tso.com/
• Instagram: https://www.instagram.com/jdmarvin/
• Facebook: https://www.facebook.com/jdmarvin

Follow Jennifer Dawn for more business growth strategies

• Website: https://jenniferdawncoaching.com/
• LinkedIn: https://www.linkedin.com/company/jennifer-dawn-coaching/
• Instagram: https://www.instagram.com/jenniferdawncoaching/