Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo

X Factor Buzz Podcasts

show episodes
 
Artwork

1
Service X-Factor

Scott LeFante

icon
Unsubscribe
icon
icon
Unsubscribe
icon
Monthly
 
Service X-Factor is the podcast where service operations stops being a cost center and starts being a competitive advantage. Hosted by Microsoft MVP Scott LeFante, this show reveals the secret ingredients behind service operations success and much, much more...transforming chaos into clarity and strategy into profits.
  continue reading
 
Loading …
show series
 
If your CRM could listen, learn, and log the work for you, how much time would your team get back? We sit down with longtime Microsoft MVP and AI futurist Chris Cognetta to unpack the shift from forms and clicks to agents, conversation intelligence, and contextual apps that actually serve the way people work. From hard‑won lessons on non‑determinis…
  continue reading
 
Ever seen a CRM project teeter on the edge and wondered if the platform is the problem? We invited Microsoft MVP Heidi Neuhauser to unpack why so many implementations stall, why “more fields” won’t fix adoption, and how a single meaningful win for frontline users can flip the narrative. Heidi’s story starts where many ops leaders begin: thrust into…
  continue reading
 
The wrench turns faster when the app gets out of the way. That’s the spirit of our deep dive with Microsoft’s Luis Masieri, Group PM for Dynamics 365 Field Service, as we unpack how AI is reshaping frontline work, customer outcomes, and the business model of service. We explore why the mission has shifted from operational efficiency to AI-first gro…
  continue reading
 
What does it take to break into tech without a computer science degree? In this captivating episode of Service X Factor, we meet Emily, whose journey from art major to successful tech professional challenges conventional wisdom about career paths in technology. Emily's story begins at a crossroads after being laid off from her job in Chicago. Despi…
  continue reading
 
The tech world isn't always welcoming to newcomers, especially women and people of color. But what happens when someone breaks through those barriers with determination, continuous learning, and a commitment to excellence? Meet April Collier. In this candid conversation, April shares her 11-year journey as a senior solution consultant at CongruentX…
  continue reading
 
When technology meets creativity, innovation thrives. The Service X Factor podcast welcomes Reham Darwiche, Power Platform Lead at Intralox, who embodies this perfect harmony between technical expertise and creative problem-solving. Reham takes us through her remarkable journey from discovering Microsoft Dynamics in college to becoming a respected …
  continue reading
 
Ben Vollmer, a luminary in the field service space, joins hosts Scott LeFante and Will McLendon to share wisdom gleaned from decades at the intersection of technology and service operations. What begins as a journey through Ben's unconventional career path—from real estate appraisal to leading Microsoft's field service business—evolves into a maste…
  continue reading
 
Looking past the AI hype cycle can be challenging when tech influencers and executives make bold claims about artificial general intelligence revolutionizing industries overnight. Sahib Sawhney, our expert guest with four years of dedicated AI experience, offers a refreshing reality check on what today's AI systems can and cannot do. "These models …
  continue reading
 
What happens when you put the "Field Service Guru" in the hot seat? Magic, insight, and a fascinating journey through two decades of service evolution. Pierre Hulsebus takes us back to 2002, when field service technicians relied on complex offline synchronization and paper-based processes. With the warmth and wisdom that comes from over 20 years in…
  continue reading
 
Mark Christie, a Field Service expert and prominent community builder, joins hosts Scott LeFante and Will "Quad" McLendon to challenge conventional thinking about scheduling technologies and implementation approaches. This wide-ranging conversation reveals how Universal Resource Scheduling (URS) differs from Field Service, providing the same schedu…
  continue reading
 
Welcome to the premiere episode of the Service X Factor podcast, where we dive deep into the transformative power of modern field service technology! Microsoft Global Black Belts Michelle Albright and David Humphreys join hosts Scott LeFante and William McLendon to unpack the evolution and future of field service. With over 42 years in the industry…
  continue reading
 
NOTE: THIS IS A TASTER EPISODE OF A NEW MOVIE PODCAST BROUGHT TO YOU BY THE CREATORS OF X FACTOR BUZZ. YOU CAN HEAR MORE AT BOXOFFICEBUZZ.TK On this very special, bumper edition of the podcast, we take a look at the 4th of July weekend results for Disney's The Lone Ranger and Universal's Despicable Me 2. Plus, reviews of White House Down, This is t…
  continue reading
 
Today on the X Factor Buzz Podcast I discuss the 12 finalists, the new theme music and credits, the first live shows and next weeks shows. Email- [email protected] Visit- www.xfactorbuzz.tk Music for this podcast: Pinball Spring by Kevin MacLeod (incompetech.com) Licensed under Creative Commons “Attribution 3.0″ X Factor Theme by Simon Cowell (it…
  continue reading
 
Loading …
Copyright 2026 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play