Best Tiffani Bova Podcasts (2025)

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Building Magnetic Communication Skills with Lynn Smith 35:24

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10h ago35:24

35:24

Welcome to the What's Next! Podcast with Tiffani Bova. I'm excited to welcome Lynn Smith to the show this week. She is a media and communications expert who helps high-level leaders turn pressure into presence. A former anchor for NBC News, MSNBC, and CNN Headline News, she now coaches Fortune 500 executives, thought leaders, and entrepreneurs to b…

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Ep. 255: Planning Check In – What our Coaches are Seeing in Every Annual Planning Session Right Now 32:34

6d ago32:34

32:34

Sydney Bates and Molly Nolan pull back the curtain on annual planning season, sharing key themes and lessons learned from the 20+ client site visits completed in recent months. Whether you've already done your 2025 planning or you're just getting started, this check-in covers what's working—from contingency planning and sales management structure t…

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RELOAD: Disrupting the Old, Building the New with Mitch Lowe 33:06

12d ago33:06

33:06

Welcome to the What's Next! Podcast with Tiffani Bova. This week I am excited to share a replay of a conversation I had with Mitch Lowe. Mitch was one of the early pioneers in the movie rental industry opening video rental stores in the early 1980's. In the late 90's Mitch joined Marc Randolph and Reed Hastings at Netflix as the video industry expe…

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Ep. 254: AI Accelerator Workshop – A 6 Month Roadmap to Turn Strategy Into Competitive Advantage 29:11

13d ago29:11

29:11

Bill Drysdale, Principal of the Taysa Group, and Ross Hartmann, Founder of Kiingo AI, introduce NCG's new 6-month AI Accelerator Workshop designed specifically for trades businesses who want to gain a competitive edge through practical AI adoption. They explain why AI is a people and strategy challenge rather than a technical one, sharing how the p…

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Best Leadership Advice: 200th Doing CX Right Podcast Highlights 48:12

9d ago48:12

48:12

What's the best leadership advice you've ever received or given? For her 200th episode of Doing CX Right, host Stacy Sherman shares a curated collection of the most memorable and actionable leadership wisdom from the show's renowned guests. Consider this a masterclass in leading with influence, featuring insight you can apply immediately to boost b…

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Culture as a Competitive Advantage with Richard Fain 31:31

16d ago31:31

31:31

Welcome to the What's Next! Podcast with Tiffani Bova. I'm excited to welcome Richard Fain to the show this week. He served as Royal Caribbean Group CEO for over three decades, leading its transformation from a small Norwegian company with three ships that held just over 700 passengers each into one of the world's largest and most profitable cruise…

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"How You Do Anything Is How You Do Everything" - Building Career Ladders & Peer Feedback 48:58

27d ago48:58

48:58

When employees don't see a clear path forward, they leave—it's that simple. Dave Scaturro, Vice President & Director of Commercial Division at Alpine Painting shares how he & his team tackled this challenge by creating a comprehensive career ladder covering skills, safety, quality, culture, and leadership, then used feedback from his mastermind gro…

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199. Want Business Growth? Focus on the Trillion-Dollar Deaf Customer Segment 34:09

29d ago34:09

34:09

(Episode Previously Recorded LIVE & IN-PERSON) What's it like to be your customer? What if that customer can't hear? When support systems are built only on spoken instructions and sound prompts, they fail customers immediately. This systemic barrier exists across the entire customer journey, preventing critical tasks like changing a flight itinerar…

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How to Spark Irresistible Change with Phil Gilbert 28:24

29d ago28:24

28:24

Welcome to the What's Next! Podcast with Tiffani Bova. I'm thrilled to welcome Phil Gilbert to the show today. He is IBM's former General Manager of Design, where he helped transform one of the most traditional companies in the world into a global design thinking powerhouse. In his new book, Irresistible Change, he pulls back the curtain on how he …

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Ep. 252: Behind the Scenes — Reflections from the 2025 Grand Summit 31:20

1M ago31:20

31:20

Fresh off the 2025 Grand Summit Conference in Seattle, Molly sits down with Coach Eamon to debrief his first Summit experience with over 200 trades industry leaders. From Tiffani Bova's "Experience Mindset" keynote to the deeply resonant conversation on leadership and mental health with Rob Vallentine, they share observations on standout sessions, …

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198. What Fearless Leaders Know About Building Great Customer Experiences | Kristen Kavanaugh 26:32

1M ago26:32

26:32

Many leaders still believe emotions don't belong in business. That limiting belief creates workplaces where employees stay quiet when problems appear, avoid taking ownership for customer outcomes, and follow directions even when they see flaws that will affect customers. Fear is data. It signals when people feel unprepared, unsupported, or uncertai…

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RELOAD: GenY As The Next Generation of Leadership with Adam Kingl 33:39

1M ago33:39

33:39

Welcome to the What's Next! Podcast with Tiffani Bova. This week, I'm looking back on a conversation I shared with Adam Kingl. Adam is an author and keynote speaker who educates future leaders on culture, purpose, team dynamics, the future of work, creativity, strategic innovation, management innovation, and the generational paradigms of work and l…

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Ep 222 Re-Release: Highlights from the Experience Mindset, a Book by Tiffani Bova: Where EX & CX are Intricately Intertwined 41:50

1M ago41:50

41:50

We're re-releasing our very first episode of 2025 for a special reason - author Tiffani Bova was keynote speaker at this week's Grand Summit Conference in Seattle! When Colin and I discussed "The Experience Mindset" at the start of this year, we had no idea she'd soon be joining us to explore our conference theme: "The Intersection of Leadership & …

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197. CEO Who Proves Customer Feedback Is the Growth Strategy Leaders Overlook | Miika Mäkitalo 23:31

1M ago23:31

23:31

Have you ever pressed one of those green or red smiley buttons in an airport, a store, or even a restroom and wondered if anyone actually looks at the results? In this episode of Doing CX Right®, Stacy Sherman talks with Miika Mäkitalo, CEO of HappyOrNot, the company behind those little feedback buttons found in airports and retail locations around…

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How Introverts Build Powerful Brands with Goldie Chan 27:54

1M ago27:54

27:54

Welcome to the What's Next! Podcast with Tiffani Bova. This week, I'm joined by Goldie Chan, who has been called the Oprah of LinkedIn. When LinkedIn first launched its native video, Goldie began posting daily short videos and has built one of the platform's longest-running video series. Goldie's videos feature a mix of personal branding and storyt…

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Ep. 251: Beyond Your Trades Business – Pete Schnepp on Diversifying Into Commercial Real Estate 37:58

2M ago37:58

37:58

Pete Schnepp, Real Estate Investor and Founder of both Envision Service Group and Asset Stream Properties, shares his journey from running a successful painting business to building and maintaining an expanding commercial real estate portfolio. In this episode, Pete discusses why he chose commercial real estate over short-term rentals, how he evalu…

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196. How To Turn Painful Customer Complaints Into Profitable Growth | Michael Nguyen 27:27

2M ago27:27

27:27

As companies grow and rely more on technology, they often lose the close connection they once had with customers. This "scaling paradox" creates a distance between business leaders and genuine customer feedback, while frontline teams, who interact with customers daily, are often overlooked. That disconnect makes it harder for your business to stay …

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How to Be Bold with Ranjay Gulati 29:42

2M ago29:42

29:42

Welcome to the What's Next! Podcast with Tiffani Bova. This week, I'm honored to have a fellow Thinker50 on the show with me. Ranjay Gulati is a professor of business administration at Harvard Business School. His pioneering work focuses on unlocking organizational and individual potential, embracing courage, nurturing purpose-driven leaders, drivi…

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Ep. 250: Small Resets, Big Results – A Conversation About Dan Heath's Book, Reset 57:55

2M ago57:55

57:55

Kevin Muñoz and Kathryn Freeman dive into Dan Heath’s Reset, exploring why small, intentional resets often outperform massive overhauls. They discuss how to identify “bright spots” worth replicating, the power of giving your team ownership over change, and why the best time to reset isn’t January 1st—it’s right now. From Chick-fil-A’s drive-thru in…

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195. Google's Chief Strategist Reveals Powerful Secrets to Customer Loyalty | Neil Hoyne (Replay) 31:54

2M ago31:54

31:54

Rerun Episode: Back by Popular Demand. Understanding your customers better means measuring the metrics that reveal who they are, what they value, and why they stay. In this episode of Doing CX Right, Stacy Sherman revisits her conversation with Neil Hoyne, Google's Chief Strategist and author of Converted, who shares data-backed strategies for turn…

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Unlocking Your True Direction with Robert Glazer 24:26

2M ago24:26

24:26

Welcome to the What's Next! Podcast with Tiffani Bova. This week, I'm joined by Robert Glazer. Robert is a #1 Wall Street Journal, USA Today, and international bestselling author, TEDx speaker, and the founder of Acceleration Partners, a $50M global partner marketing agency known for its award-winning culture. He is also the creator of Friday Forwa…

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194. Gaining a Competitive Edge With An Experience Mindset | Tiffani Bova (Replay) 37:13

2M ago37:13

37:13

Imagine having a thriving organization where your employees are as satisfied as your customers - sounds perfect, doesn't it? In this episode, Doing CX Right host Stacy Sherman and Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce discuss the secret formula of high-performing organizations and the employee-customer experie…

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RELOAD: Reconnecting to the Higher Purpose of Marketing with Raj Sisodia 30:08

2M ago30:08

30:08

Welcome to the What's Next! Podcast with Tiffani Bova. This week, I'm reflecting on a conversation I had a while back with the delightful and purpose-driven Raj Sisodia. Raj is the FW Olin Distinguished Professor of Global Business and Whole Foods Market Research Scholar in Conscious Capitalism at Babson College, and Co-Founder and Co-Chairman of C…

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Re-Release Ep. 220: AI Meets Small Business - A conversation with Ross Hartmann of Kiingo AI 56:18

2M ago56:18

56:18

We're re-releasing this fan-favorite episode with Ross Hartmann, founder of Kiingo AI, just in time for our Grand Summit Conference where Ross will be leading a breakout session on this very topic. Ross and Molly explore practical AI applications for small businesses, discussing how tools like ChatGPT, Claude, and Gemini can boost efficiency, reduc…

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193. Customer Service Week: How Top Companies Make It Year-Round | Stacy Sherman 11:16

2M ago11:16

11:16

Did you know there's an international Customer Experience (CX) Day and Customer Service Week dedicated to celebrating the people who create great experiences? Many organizations overlook them or treat them as simple gestures but they can be powerful opportunities to unite teams, build loyalty, and strengthen company culture through meaningful, prac…

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Well-Being as a Leadership Strategy with Mark Crowley 26:28

2M ago26:28

26:28

Welcome to the What's Next! Podcast with Tiffani Bova. This week, I'm joined by Mark Crowley. Mark is a best-selling author with 25 years in the competitive financial services industry. He rose to national roles, earning Leader of the Year for his emotionally connected, heart-and-mind balanced approach that drove exceptional performance and employe…

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Ep. 249: Grand Summit 2025 — Seattle, Sessions & Why You Should Attend 31:38

3M ago31:38

31:38

Join Molly Nolan and Colin Nolan as they preview the 2025 Grand Summit Conference in Seattle- NCG's largest annual event bringing together business owners for learning, networking, and one-on-one coaching. Discover what's new this year, including keynote speaker Tiffany Bova, interactive Table Talks, sessions on AI and bot building, strategic wealt…

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192. Emotion as Currency: The New ROI of Customer Experience | Stacy Sherman 16:34

3M ago16:34

16:34

What if you could finally prove that emotions, not just price or product features, are the real drivers of revenue, retention, and revenue growth? Too many leaders know their teams create powerful emotional connections, yet they're told "emotion is a soft skill" by the very people who control the budgets. That disconnect leaves organizations stuck …

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The Power of Emotionally Intelligent Teams with Vanessa Druskat 30:57

2M ago30:57

30:57

Welcome to the What's Next! Podcast with Tiffani Bova. This week, I'm joined by Vanessa Druscat. Vanessa is an associate professor at the Peter T. Paul College of Business and Economics at the University of New Hampshire. As an internationally recognized leadership and team performance expert, she advises leaders and teams at over a dozen Fortune 5…

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Ep. 247: Partnership at the Top – How GMs and Owners Work Together 38:17

3M ago38:17

38:17

We are jumping back into the world of Stewart Painting - a month ago we heard about their Board of Directors Progress and now we’re hearing about the Role dynamics of the General Manager & Owner! Sheldon Stewart, Owner & President and Kimberly Redfield, General Manager discuss the role of the GM and how they work together effectively, sharing real …

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RELOAD: The Secret to Thinking like Leonardo Da Vinci with Michael Gelb 30:57

3M ago30:57

30:57

Welcome to the What's Next! Podcast with Tiffani Bova. This week, I'm reflecting on a conversation I had a while back with world-famous juggler, Michael Gelb. Michael is the world's leading authority on the application of genius thinking to personal and organizational development. He is the author of 16 books including How to Think Like Leonardo Da…

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Re-Release Ep. 199: Scaling your Business with Overseas Talent: Sharing Insights & Approach from Michael Murray 58:13

3M ago58:13

58:13

This week we are re-releasing an episode originally published in May of 2024 with Michael Murray, he Founder and President at Textbook Painting in Cleveland, OH. As we thinking about planning and budgeting for 2026, we thought it was timely to revisit the topic of hiring overseas talent and how you can build that into your organizational growth to …

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191. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman (Replay) 33:09

3M ago33:09

33:09

Are you facing challenges in achieving optimal team performance and creating memorable customer experiences? Do your leaders leverage emotional intelligence to cultivate a thriving work culture? Listen to this episode of Doing Customer Experience (CX) Right, where host Stacy Sherman is joined by renowned expert Daniel Goleman. Together, they explai…

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RELOAD: Being Strong for Life and Getting Results with Gold's Gym CEO Adam Zeitsiff 29:54

3M ago29:54

29:54

Welcome to the What's Next! Podcast with Tiffani Bova. This week, I'm reflecting on a conversation I shared with Adam Zeitsiff a while back. Adam is the President & CEO of Gold's Gym - one of the world's most recognizable and iconic brands. Gold's Gym serves over 3 million people daily with more than 700 locations across 23 different countries on 6…

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Ep. 246: The Delicate Art of Passing the Egg – From Sales Promises to Operations Delivery 33:34

3M ago33:34

33:34

Nolan Consulting Group Coach, Eamon Lynch shares lessons from scaling operations at a billion-dollar remodeling company and applying those systems to smaller trades businesses. From bay window sales gone wrong to the critical handoffs between sales and operations, Eamon breaks down why "we say a lot of things" isn't good enough and how to build acc…

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190. Customer Service ROI - The Numbers Behind Loyalty | Neal Topf (Replay) 29:02

3M ago29:02

29:02

Are you struggling to prove the business value of your customer experience initiatives? What if you could demonstrate how service interactions directly impact revenue and loyalty? In this episode, Stacy Sherman and Neal Topf explain the mathematics of customer experience and reveal why 74% of customers switch to competitors after one challenging se…

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Simplifying Growth with Meredith Schmidt 26:04

3M ago26:04

26:04

Welcome to the What's Next! Podcast with Tiffani Bova. This week, I'm excited to welcome Meredith Schmidt, who recently joined me on my LinkedIn Live show and is my first ever Salesforce guest. She is the EVP and GM of Revenue Cloud. She's responsible for creating products to manage the product-to-cash lifecycle and end-to-end revenue management. T…

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Ep. 245: Don’t Hit Snooze on 2026 Planning – Why Now is the Time to Start Your Annual Plan 40:39

3M ago40:39

40:39

When the Summer days start fading, we start planning! Today we’re diving into the importance of starting your 2026 planning now - at the very least, getting those dates on the calendar in October or November. From vision setting and SWOT analysis to identifying Planning Discussion Items and breaking them into 90-day action steps, we explore the too…

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189. Advancing Customer Experiences Through IT Alignment | Michael Buckham-White (Replay) 33:21

4M ago33:21

33:21

It is no secret that your technology team (IT) is a huge contributor to company success. They impact customer experiences (CX). But how? What are common challenges? How best to achieve cross-department strategic alignment to ensure customer needs are met? Featured guest, Michael Buckham-White, Global Technology Managing Director at Deloitte Informa…

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RELOAD: Leading with Creativity to Deliver Insight with Ron Tite 30:57

4M ago30:57

30:57

Welcome to the What's Next! Podcast with Tiffani Bova. This week, I'm reflecting on a conversation I shared with Ron Tite a while back. Ron is a best-selling author, entrepreneur, speaker and investor. He has been an award-winning advertising writer and Creative Director for some of the world's most respected brands. He is Founder and CEO of Church…

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Ep. 244: Beating the Drum – Setting the Table for Sales Success with Gavin Hepp 48:45

4M ago48:45

48:45

Join us as we welcome Gavin Hepp, Co Founder of Webfoot Home Improvements and newest addition to the Nolan Sales Coaching team. Gavin shares his passion for "Setting the Table" - the critical foundation of every successful sales interaction that makes customers comfortable and sets clear expectations from the start. We dive deep into practical comm…

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188. How to Drive Strategic Growth with Customer Journey Orchestration | Bill Staikos 37:09

4M ago37:09

37:09

Many companies claim to put customers first. Yet when teams and technology don't work together, customers get bounced between departments, forced to repeat themselves, and often leave without answers. The result: frustration, lost trust, and profitable customers choosing competitors. In this episode of Doing CX Right, Stacy Sherman and Bill Staikos…

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The CEO's Guide to Leading with Purpose with Klaus Kleinfeld 27:26

4M ago27:26

27:26

Welcome to the What's Next! Podcast with Tiffani Bova. This week, I'm joined by Dr. Klaus Kleinfeld, who is the only leader to have successfully served as CEO of two Fortune 500 giants on different continents: Alcoa in the US and Siemens in Germany. With a nearly forty-year career spanning multiple industries, from established businesses to tech st…

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187. Why the 9-9-6 Workweek Trend in AI and Tech Demands Leader Attention Now | Stacy Sherman 13:27

4M ago13:27

13:27

A growing number of AI startups and tech companies are adopting a grueling 9 a.m. to 9 p.m. six-day work schedule and calling it the new formula for winning. But what does this mean for the employees expected to sustain that pace and for the customers who depend on their service quality, empathy, and problem-solving? In this episode, Stacy Sherman …

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Leveling Up Your Leadership with John Maxwell 30:14

4M ago30:14

30:14

Welcome to the What's Next! Podcast with Tiffani Bova. This week, I'm joined by John Maxwell, someone who truly needs no introduction in the world of leadership. For over five decades, John has been teaching, writing, and inspiring leaders around the world. From his 5 Levels of Leadership to his 100+ books translated into 50 languages, he has shape…

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Ep. 243: Checking Back In — Stewart Painting's Board Journey Continues 33:54

4M ago33:54

33:54

Back in 2022, we sat down with Sheldon Stewart, Owner & President of Stewart Painting to talk about his early journey building a board of directors—well, we're back for round two to see how things have actually played out! This time we're joined by Sheldon's daughter Shayla Wilkinson, who's now wearing two hats as both marketing manager and board m…

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186. Customer Experience Vs. Marketing: Which One Truly Drives Growth? | Nicole Donnelly (Replay) 19:12

4M ago19:12

19:12

Is customer experience (CX) the NEW marketing? Or has it always been? Marketing gets people in the door. Customer experience decides if they stay. Every ad, every touchpoint, every promise—it's all CX. So why do so many companies still treat them as separate? In this episode of Doing CX Right, Stacy Sherman and Nicole Donnelly challenge this outdat…

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Becoming Shatterproof with Tasha Eurich 29:17

4M ago29:17

29:17

Welcome to the What's Next! Podcast with Tiffani Bova. This week, I have one of my dear friends joining us. Tasha Eurich is an organizational psychologist, leadership researcher and bestselling author known for her ability to blend science and real-world insight. Her TED Talks have garnered over 10 million views. She has been named one of the world…

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185. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Referrals | Dan Goodman (Replay) 29:03

4M ago29:03

29:03

How does employee experience impact customer referrals and brand reputation? Disgruntled former employees sharing negative experiences can deter potential customers, causing revenue loss and reputational damage. This insightful episode uncovers the critical connection between employee treatment and customer advocacy. Stacy Sherman and employee advo…

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RELOAD: Navigating Tech Ethically and Responsibly with Kara Swisher 27:38

4M ago27:38

27:38

Welcome to the What's Next! Podcast with Tiffani Bova. This week I'm eager to revisit a conversation with Kara Swisher. Kara is the co-founder and editor-at-large of Recode, producer and host of the Recode Decode and Pivot podcasts, and co-executive producer of the Code Conference series. She also has a special series on MSNBC called Revolution on …