We share the stories, challenges, and successes of the top transit professionals from around the world. Learn how top transit leaders got to where they are with stories and insights from their careers. Get the inside story about public transit and transit trends from the people who run it. Transit Unplugged is hosted and produced by Paul Comfort and brought to you by Modaxo Learn more at https://transitunplugged.com/
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Svp Modaxo Podcasts

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What San Antonio Needs from Transit Right Now — with VIA's Jon Gary Herrera
31:30
31:30
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31:30San Antonio is growing—and fast. In this Super September episode, host Paul Comfort sits down with Jon Gary Herrera, the newly appointed President and CEO of VIA Metropolitan Transit, to talk about how one of America’s fastest-growing cities is reimagining transit. From expanding regional collaboration to centering equity in system planning, Jon Ga…
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LIVE EPISODE: "The ADA is the floor, not the ceiling." — Dignity & Choice in Paratransit
31:38
31:38
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31:38LIVE from the American Public Transportation Association's TRANSform conference, host Paul Comfort moderates a live panel on one of the most mission-critical—but often overlooked—parts of the transit ecosystem: paratransit. Presented in partnership with UZURV – The Adaptive Transportation Network Company (TNC), this candid and high-energy conversat…
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The Unmatched Power of Transit: A Conversation with Nora Leerhsen
28:18
28:18
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28:18In this Super September episode of Transit Unplugged, host Paul Comfort heads to Chicago to sit down with Nora Leerhsen, Acting President of the Chicago Transit Authority—America’s second-largest public transit system. With more than 11,000 employees, a million daily riders, and an expanding footprint, the CTA plays a massive role in the life of th…
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Inside the MTA with Demetrius Crichlow: Leading the Largest Transit System in America
29:42
29:42
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29:42We’re kicking off Super September with a heavy-hitter: Demetrius Crichlow, President of New York City Transit. In this powerful episode, Crichlow sits down with Paul Comfort to reflect on his 20+ year rise through the MTA—from climbing signal poles at Long Island Rail Road to overseeing the nation’s largest transit system. Crichlow doesn’t sugarcoa…
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The Human Side of Transit: AI, Creativity, and Kindness with Elea Carey and Mike Bismeyer
31:56
31:56
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31:56We’re getting the band back together. In this special episode of Transit Unplugged, Paul catches up with longtime contributors Mike Bismeyer (a.k.a. the King of Kindness) and Elea Carey, marketing strategist and founder of Transit Happy. These two familiar voices helped shape the podcast during the pandemic—and now they’re shaping the industry. Mik…
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What Transit Leaders Need Now: Voices from the SWTA Conference
29:14
29:14
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29:14This Week on Transit Unplugged On the Road in New Orleans: SWTA Summer Conference Spotlight In this special conference edition of Transit Unplugged, Paul Comfort is on location at the SWTA Summer University Conference in New Orleans, where he dives deep into the challenges and opportunities facing small and mid-sized transit systems across the Sout…
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98% On-Time & 50 Minutes Saved — Justin Vonashek on Metro-North’s Super-Express Era
22:39
22:39
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22:39On the heels of his February appointment, Metro-North Railroad President Justin Vonashek sits down with Paul Comfort to break down a banner year for the MTA’s northern commuter powerhouse. From 98 percent on-time performance to new “Super-Express” trains that shave up to 50 minutes a day off the New Haven run, Justin walks through the big wins, big…
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50 Years of MV Transportation: Harry Wilson on Culture, AI, and What’s Next
25:32
25:32
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25:32MV Transportation just hit a milestone few transit firms reach—its 50th anniversary. To mark the occasion, host Paul Comfort interviews Harry Wilson, the firm’s Executive Chairman, about: A 50‑Year Origin Story —How Alex and Feysan Lodde's single van in San Francisco grew into the largest American‑owned transit contractor in North America. “The New…
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Beyond Ridership – Part 2: Innovation & Smart Procurement with Rikesh Shah
27:53
27:53
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27:53Last week, Mark Aesch and Alvin McBorrough unpacked a striking statistic: only 4 % of Americans ride transit, yet 84 % of people say they value it. This week we keep that conversation going with Rikesh Shah, former Chief Innovation Officer at Transport for London. Together with host Paul Comfort, Rikesh explores how customer‑focused metrics, open d…
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Are Transit KPI’s Broken? Value, AI, and Why We Need to Stop Chasing Ridership
32:37
32:37
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32:37Only 4% of Americans ride transit—but 84% of people in communities with transit say they value it. In this episode, Paul Comfort digs into the details with Mark Aesch (CEO, TransPro Consulting) and Alvin McBorrough (CEO, OGx Consulting). Together they unpack two big levers for agency performance: measuring what actually matters and using AI to deli…
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Reclaiming Your Creativity Through Transit, Chatting w/ the Editor of Mass Transit Magazine, and Will LA Be Ready for the Olympics?
22:23
22:23
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22:23In this special roving-reporter edition of Transit Unplugged, host Paul Comfort takes you inside the 2025 CTAA Expo in San Diego, where he caught up with some of the brightest minds in community and rural transit. From paratransit operations to industry journalism to frontline safety, these conversations reflect the energy, challenges, and innovati…
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Transit Unplugged INSIDER: Paul Comfort Answers 2025’s Biggest Industry Questions
29:22
29:22
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29:22What’s really going on behind the scenes of U.S. public transportation policy? In this special edition of Transit Unplugged Insider, Executive Producer Julie Gates turns the mic on our usual host, Paul Comfort, for a revealing look at the shifting political and funding landscape in Washington—and what every transit executive needs to know right now…
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No Uber, No Lyft, No Taxis—So They Built Their Own Transit System
17:19
17:19
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17:19How do you rebuild a public transportation system from the ground up? In this episode of Transit Unplugged, Paul Comfort sits down with Mallory Avis, Director of Public Transit for the City of Battle Creek, Michigan, to talk about one of the most ambitious overhauls of a small-city transit system in the U.S. today. Recorded live at the CTAA Expo in…
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Global Lessons, Local Gains: What Can Public US Transit Systems Learn From Private Operators in UK And Asia?
34:08
34:08
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34:08In this episode of Transit Unplugged, Paul talks with Samuel Ribeiro, Managing Director of Tower Transit in the UK, part of global transport powerhouse Kelsian Group. With operations spanning Liverpool and the Channel Islands, Samuel shares how lessons from bus systems across four continents—from Australia to Singapore, Brazil to London—are helping…
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Green Hydrogen and CEO Hiring Secrets in America’s Most Livable City
26:54
26:54
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26:54What does it take to build a transit system that powers a city—and wins global recognition for livability? In this episode of Transit Unplugged, Ryan Daniel, CEO of St. Cloud Metro Bus, and Dave Kleis, Board Chair and former mayor of St. Cloud, Minnesota, share how their long-running partnership has driven bold innovation and national recognition. …
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Detroit Transit: Robert Cramer on the People Mover, Fare-Free Service, and Urban Mobility
24:22
24:22
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24:22When most people think of Detroit, they think cars. But behind the Motor City moniker is a layered, multi-agency public transit system—and Robert Cramer is helping connect the dots. As Executive Director of Transit for the City of Detroit, Cramer leads both DDOT and Detroit Transportation Corporation, operator of the iconic elevated People Mover. I…
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From Amtrak to Annapolis: Markus Moore’s Lifetime Career in Transit
21:37
21:37
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21:37Markus Moore, Director of Transportation for the City of Annapolis, joins Paul Comfort from the rooftop of the Hillman Garage during Naval Academy Commissioning Week for a wide-ranging conversation about his remarkable journey through transit. From helping launch high-speed rail in North America as part of the Acela project at Amtrak, to managing l…
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