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Scott Bain Podcasts

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Customer Confidential: Untold Stories of Earned Growth

Rob Markey, Bain & Company partner and customer experience expert

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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Welcome to "Transformational Blueprints", the podcast where we delve into the world of technology architecture, career growth, leadership, and digital transformation challenges. According to McKinsey, BCG, KPMG and Bain & Company, the risk of digital transformations failure falls somewhere between 70% and 95%. Join us each week as we sit down with Architecture experts and thought leaders to discuss their journeys, successes, and obstacles they've overcome in an attempt to reduce that figure. ...
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The Justin Brady Show amplifies the best ideas, companies, entrepreneurs, and people on earth. Justin is an emerging tech PR communications guy that works in SEO, content strategy, PR and comms. When he's not amplifying his clients, he's amplifying ideas, companies, entrepreneurs, and people in the larger community. Past guests include: Howard Schultz, founder of Starbucks; Blake Irving, CEO of GoDaddy; Ancesty.com Founder Paul Allen; Best-Selling authors like Dan Ariely, Dan Pink, Matthew M ...
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The Skippables

Archival Matter

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Hosts Gio, Josh, and Leon dive deep each episode with special guests to find the most skippable songs along with other notable ones in the selected artist‘s discography.
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Fully Threaded Radio is the voice of the FCH Sourcing Network and the original podcast for the industrial fastener industry, delivering predominantly fastener-related news, market insights, and infotainment since 2010. Hosted by Eric Dudas and Brian Musker, the show connects distributors, manufacturers, and industry insiders through engaging interviews, technical discussions, and commentary—with just the right touch of humor. Every episode covers what matters most to fastener professionals: ...
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Missions and Men’s Ministry Pastor Justin Hillhouse continues with Part 4 of our brand new series "Doctrine For Dudes!” Be sure to join us in person every Tuesday at 6:00 AM at Cottonwood Creek Church in Allen, TX. If you have a question that you want answered, please text “STUDY” to 77978. Whether it be, Scripture, Family, or Life, no topic is off…
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Lead Pastor John Mark Caton continues with Part 3 of our brand new series "Doctrine For Dudes!” Be sure to join us in person every Tuesday at 6:00 AM at Cottonwood Creek Church in Allen, TX. If you have a question that you want answered, please text “STUDY” to 77978. Whether it be, Scripture, Family, or Life, no topic is off limits to have your que…
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Transformation Mastery with Grant Ecker: Proving Value, Adopting Tech & Closing Talent Gaps Why do so many transformation programmes fail to deliver? In this episode of Transformational Blueprints, we sit down with Grant Ecker, VP of Enterprise Architecture at Ecolab, to cut through the noise and talk about what really drives impactful change. Gran…
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Lead Pastor John Mark Caton continues with Part 2 of our brand new series "Doctrine For Dudes!” Be sure to join us in person every Tuesday at 6:00 AM at Cottonwood Creek Church in Allen, TX. If you have a question that you want answered, please text “STUDY” to 77978. Whether it be, Scripture, Family, or Life, no topic is off limits to have your que…
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Atlas Distribution Services president Scott Camp remembers legendary Fastenal founder, Bob Kierlin. Scott explains how he came to travel with Mr. Kierlin during the early stage of his career, observing and learning lessons he carries with him as he builds his own company today. Bob Kierlin was known for his practicality, common sense and efficiency…
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Thinking hard about tariffs, AI tech, reshoring and keeping stock on the shelves, the fastener industry heads to Vegas for its largest annual conference of the year. Director of strategic sourcing for Würth Industry USA, Brian Schommer explains the critical role of sourcing and the reboot of the Würth Knowing podcast (14:11). Young Fastener Profess…
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Missions and Men’s Ministry Pastor Justin Hillhouse continues with Part 1 of our brand new series "Doctrine For Dudes!” Be sure to join us in person every Tuesday at 6:00 AM at Cottonwood Creek Church in Allen, TX. If you have a question that you want answered, please text “STUDY” to 77978. Whether it be, Scripture, Family, or Life, no topic is off…
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In this episode of Transformational Blueprints, we welcome Nadir Khan from Victoria and Albert Museum, to explore the foundational question of why so many transformation programs fall short and what can be done about it. Nadir shares insights from his career, including his experience leading smart campus transformations at Queen Mary University and…
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Episode 256: What turns CX skeptics into advocates? A listening engine that makes caring for those you serve the gold standard. At IMG Academy, a private sports academy and boarding school in Florida, Chief Operating Officer Mike Milliron led the launch of a centralized experience team. “Not interested,” said everyone from athletics, academics, ath…
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Missions and Men’s Ministry Pastor Justin Hillhouse continues with Part 4 of our new series "Built For More!” Be sure to join us in person every Tuesday at 6:00 AM at Cottonwood Creek Church in Allen, TX. If you have a question that you want answered, please text “STUDY” to 77978. Whether it be, Scripture, Family, or Life, no topic is off limits to…
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Midwest Fastener Association table top show floor interviews featuring the lovely and talented Lynn Dempsey with Rick and Morgan Rudolph, Tom Blakely, Heidi Voltrauer, Josh Winkler, Tom Buddenbohn, Mallory Nichols, Matt Delawder, Sid Hirsch, Jill Coar, Luke Radtke, TJ Munson, Mike McNulty and many more. PLUS: Golf results including winner of the co…
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Andrew Zimmern didn’t stumble into media success—he sprinted toward it with intentional risk, relentless work, and zero entitlement. In this episode, the chef-turned-storyteller breaks down how he went from unpaid internships to national stardom by “running at” opportunities when clarity struck. He shares why brands fail at content (they’re afraid …
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Executive Pastor of Stewardship and Operations Scott Sanford continues with Part 3 of our new series "Built For More!” Be sure to join us in person every Tuesday at 6:00 AM at Cottonwood Creek Church in Allen, TX. If you have a question that you want answered, please text “STUDY” to 77978. Whether it be, Scripture, Family, or Life, no topic is off …
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In this episode of Transformational Blueprints, we dive deep into why so many transformation programs fail and explore real-world solutions with Jon Durant, an esteemed architecture leader. Jon discusses his extensive experience in the finance, publishing, and education sectors, sharing insights on the crucial role of humans in enterprise architect…
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Episode 255: One of healthcare’s biggest blind spots? When patients turn 18. It’s the moment they age out of pediatrics and fall headfirst into a system designed to prioritize older, sicker adults. Physicians, stretched thin, reserve energy for complex cases, giving young adults shorter visits and less attention. That means early signs of medical t…
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Missions and Men’s Ministry Pastor Justin Hillhouse continues with Part 2 of our new series "Built For More!” Be sure to join us in person every Tuesday at 6:00 AM at Cottonwood Creek Church in Allen, TX. If you have a question that you want answered, please text “STUDY” to 77978. Whether it be, Scripture, Family, or Life, no topic is off limits to…
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Episode 254: What if the future of AI in customer experience is built not by giant platforms but by small, reusable, open source AI agents? Gurdeep Pall, President of AI Strategy at Qualtrics, believes open, modular AI agents will outmaneuver big tech’s locked-down systems. In this conversation from the X4 Summit, Gurdeep argues that “experience ag…
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Fastener veteran, metric legend of the midwest, Mr. Rich Cavoto of Metric and Multistandard shares his experiences dealing with tariff confusion (1:36:00). AFC Industries CEO Kevin Godin joins newsman Mike McNulty to question the shocking spike in the FLI on the Fastener News Report (48:42). Joanne Bialas celebrates International Fasteners 30 years…
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Missions and Men’s Ministry Pastor Justin Hillhouse introduces Part 1 of our brand new series "Built For More!” Be sure to join us in person every Tuesday at 6:00 AM at Cottonwood Creek Church in Allen, TX. If you have a question that you want answered, please text “STUDY” to 77978. Whether it be, Scripture, Family, or Life, no topic is off limits …
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In this episode of Transformational Blueprints, we were joined by Luca Mezzalira, Principal Solutions Architect at AWS. We discuss the evolving role of architects in the tech world, particularly focusing on the balance between technical skills and communication. Luca shares his journey from software developer to architect, emphasizing the importanc…
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In this special gathering of Men’s Breakfast, Baine Brooks, Mayor of Allen, Texas, delivers an impactful message. Be sure to join us in person every Tuesday at 6:00 AM at Cottonwood Creek Church in Allen, TX.If you have a question that you want answered, please text “STUDY” to 77978. Whether it be, Scripture, Family, or Life, no topic is off limits…
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Executive Pastor of Discipleship Justin Frazier continues Part 6 of our series "Man vs Wild!” Be sure to join us in person every Tuesday at 6:00 AM at Cottonwood Creek Church in Allen, TX. If you have a question that you want answered, please text “STUDY” to 77978. Whether it be, Scripture, Family, or Life, no topic is off limits to have your quest…
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Episode 253: Desjardins thought its cooperative roots made it member-first by default. Then members started leaving. Desjardins is a 125-year-old financial co-op based in Quebec. It has deep community ties and a proud history. But that pride masked a painful truth: Members no longer saw it as customer-centric. The organization believed its cooperat…
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With tariff talk deadlines looming, Canadian locknut provider J. Lanfranco VP and part-time Highlander Jason Baines provides an update on where things stand. He also explains his entry into the realm of Scottish hammer throwing, how Canada could address some of its challenges right now, and the therapeutic aspect of raising chickens. Run time: 39:0…
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Assosciate Student Minister Trenton Kelly continues Part 5 of our series "BBQ, Bros, & the Bible: Real Conversations. Real Men. Real God!” Be sure to join us in person every Tuesday at 6:00 AM at Cottonwood Creek Church in Allen, TX. If you have a question that you want answered, please text “STUDY” to 77978. Whether it be, Scripture, Family, or Li…
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In this episode of Transformational Blueprints, we speak with Whynde Kuehn, a globally recognised expert in business architecture, strategy execution, and organisational transformation. Whynde shares her insights on why many transformation programs fail and how to leverage business architecture to bridge the gap between strategy and execution. We d…
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Assistant Student Minister Seth McDowell continues Part 4 of our series "Man vs Wild!” Be sure to join us in person every Tuesday at 6:00 AM at Cottonwood Creek Church in Allen, TX. If you have a question that you want answered, please text “STUDY” to 77978. Whether it be, Scripture, Family, or Life, no topic is off limits to have your question ans…
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Episode 252: Most CX maturity assessments ask how you think you're doing. This one demands proof. Erin Wallace, director of client engagement at MyCX from Bain & Company, is helping to lead a fundamental shift in how companies measure CX maturity. Most tools rely on perception-based self-assessments that reward self-promotion over progress. The Cus…
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Episode 251: In 2018, Dell set out to do something big: turn customer feedback into a system that could not only provide insights, but help set priorities and run the business. They had the data. They had the intent. But they made a compromise that many organizations settle on: Rather than enforce one unified approach to customer feedback, they all…
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Youth Pastor Chase Durham continues Part 3 of our new series "Man vs Wild!” Be sure to join us in person every Tuesday at 6:00 AM at Cottonwood Creek Church in Allen, TX. If you have a question that you want answered, please text “STUDY” to 77978. Whether it be, Scripture, Family, or Life, no topic is off limits to have your question answered!Visit…
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In this episode of Transformational Blueprints, we sit down with Ruby Kaur, an award-winning enterprise architect and strategy manager, to discuss the essential skills required for future enterprise architects (EAs) and the importance of gender diversity in the field. Ruby shares her journey from a STEM student to Chief Enterprise Architect at Lloy…
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