Best Robert Azman Podcasts (2025)

1
Why Humans Still Matter: Balancing Automation and Empathy in Customer Service, with Matt Taylor 31:29

17d ago31:29

31:29

Welcome back to All Things Considered CX! In today’s episode, host Bob Azman sit down with Matt Taylor, Co-Founder and CPO of Knowbl, a cutting-edge company transforming customer experience with conversational AI and automation. Matt shares his unconventional journey from consulting to launching Knowbl amid the pandemic, drawing on deep experience …

1
How AI Can Improve or Destroy Customer Service Experiences, with Alex Mead 33:39

1M ago33:39

33:39

Welcome to a brand-new episode of All Things Considered CX! In today’s thought-provoking conversation, host Bob Azman sits down with customer service experience leader Alex Mead for a candid look at what’s wrong with today’s CX practices—and how real transformation starts by getting back to the basics. Alex dives deep into his unique CSX (Customer …

1
Creating Engaging Workplaces: The Secret to Crecera Brands' Success 33:51

2M ago33:51

33:51

In this episode of the All Things Considered CX, host Bob Azman is joined by Scott Eichstad and Ted Itschert from Crecera Brands. With a focus on authenticity and customer experience, Scott and Ted share their journey of transforming the customer service landscape within their organization. With nearly 60 years of shared experience, they discuss th…

1
Creating Engaging Workplaces: The Secret to Crecera Brands' Success 34:08

2M ago34:08

34:08

In this episode of the All Things Considered CX, host Bob Azman is joined by Scott Eichstad and Ted Itschert from Crecera Brands. With a focus on authenticity and customer experience, Scott and Ted share their journey of transforming the customer service landscape within their organization. With nearly 60 years of shared experience, they discuss th…

1
Creating Craveworthy Exceptional Restaurant Experiences for Consumers (ft. Gregg Majewski, Craveworthy Brands)) 28:30

4M ago28:30

28:30

Gregg Majewski joins me on the podcast to discuss how to use technology to create better experiences as well as putting the consumer first in every aspect of your business. Creating craveworthy experiences for consumers in the restaurant business. Gregg Majewski is the Founder and CEO of Craveworthy Brands and the former CEO of Jimmy John’s. With o…

1
2025: The Year of The BIG STAY and The GREAT DETACHMENT. Build Your BRAND Using The Rules of 3's! (Ft. Carol Kaemmerer) 27:45

4M ago27:45

27:45

Carol is back! It’s great to welcome Carol Kaemmerer back to the podcast. In this episode, Carol talks about 2025 – the year of the big stay and the great detachment! She also talks about building your personal brand – by using the rule of 3’s! Are you concerned about your current role, your career, your personal brand, your LinkedIn profile? Carol…

1
The Eighth Notch. Conscious Consumerism. Eco-conscious Consumers. Integrated Sustainability (Ft. Mike Robinson - The Eighth Notch) 32:06

6M ago32:06

32:06

What a great episode to end 2024! Conscious Consumerism. Eco-conscious consumers. The Eighth Notch. Integrating sustainability into the core touchpoints of the customer journey. With over 25 years of leadership experience in the retail industry, Mike Robinson is a valuable addition to the founding team of The Eighth Notch, t8notch.com, a technology…

1
Transforming Your CX From The Teenage Years To Early Adulthood Through A Digital First Experience (Ft. Andrew Carothers - CISCO System) 36:38

6M ago36:38

36:38

I’m wrapping up the year with our continuing exploration of the effective utilization of AI in improving your organization’s customer experience. My guest on this episode of the All Things Considered CX podcast is Andrew Carothers, CCXP. Andrew Carothers is a Customer Experience executive known for developing innovative CX strategies that grow reve…

1
Personalized: Customer Strategy in the Age of AI. Harnessing the Power of AI (ft. David Edelman) 36:43

7M ago36:43

36:43

The Five Promises of Personalization. Harnessing the power of AI to personalize the customer experience. Exploding the myth of proving the ROI of CX. This and so much more to talk about with our guest David Edelman on the All Things Considered CX Podcast with Bob Azman. David is the co-author of the new book Personalized. Customer Strategy in the A…

1
Leveraging AI to Improve Growth and Your Organization's Customer Experience (ft. Kevin Dean) 36:31

7M ago36:31

36:31

“Terrified, mortified, petrified, stupefied” by AI? Then you’ve come to the right place to eliminate these fears and trepidations! Joining me on this episode of the All Things Considered CX podcast with Bob Azman is Kevin J. Dean, Founder & CEO of ManoByte a technology services company specializing in business process automation, CRM, and intellige…

1
Building Brand Loyalty Through Unboxing Marketing... End-To-End Customer Experience (ft. Tyler Delarm) 30:14

8M ago30:14

30:14

As CX professionals, we often talk about the experience has to be “end-to-end”. But too often we forget steps along the way – including what happens when the customer’s package arrives and they “unbox it”. Is it personal or generic? Does it make them smile or grimace? In this episode of the All Things Considered CX podcast, Tyler DeLarm joins us to…

1
AI. Offshoring. Delight. Rage. What is the Impact to Revenue, Reputation and Loyalty? (Ft. John Goodman) 37:02

8M ago37:02

37:02

He’s back! And does he have some great new research, insights and perspectives to share on this episode of the All Things Considered CX podcast. John Goodman joins me to talk about AI, Offshoring, Delighting customers, the latest info related to focused research on CPG customer delight and so much more! John has joined me several times in the past …

1
Unlocking The Emotional Drivers of Human Decisions to Create Powerful Stories & Experience (ft. Ian Baer) 32:07

9M ago32:07

32:07

Ian Baer, Founder and Chief Soothsayer, has been solving marketing’s greatest challenges for over three decades. He has spent his career helping major brands achieve extraordinary success and challenger brands box above their weight class in leadership roles with Publicis Groupe, TBWA, Rapp, Deutsch and others, and was named to Campaign US’ Digital…

1
#1 Executive Coach #1 Leadership Thinker In The World! Featured Guest: Marshall Goldsmith 42:40

10M ago42:40

42:40

Best of summer replay!! If you missed it the first time, now’s your chance to hear the top leadership thinker in the world! Marshall Goldsmith is the only two-time winner of the Thinkers 50 Award for #1 Leadership Thinker in the World. He has been ranked as the #1 Executive Coach in the World and a Top Ten Business Thinker for the past eight years.…

1
Can Investing in CX Double Your Revenues? The Research is Here To Prove It! ft. Greg Tucker 32:02

11M ago32:02

32:02

Can CX really double your revenues? Is your C-suite looking for the value of investing in CX? Great questions! And my guest on this episode of the All Things Considered CX podcast has the answers! Greg Tucker, CCXP is CEO of Tucker & Company, a Customer Experience advisory firm working with global leaders to develop on-brand customer experiences th…

1
Experience Rules! Explore The Experience Operating System 37:53

12M ago37:53

37:53

Diane Magers and Michael Hinshaw, authors of the new book, Experience Rules, join me on this episode of the podcast. Michael is the founder and president of customer experience consultancy McorpCX and recognized on over a dozen "Top Global CX Influencers" lists. He's also co-author of the best-selling books Smart Customers, Stupid Companies: Why On…

1
Marshall Goldsmith 42:41

1y ago42:41

42:41

Marshall Goldsmith is the only two-time winner of the Thinkers 50 Award for #1 Leadership Thinker in the World. He has been ranked as the #1 Executive Coach in the World and a Top Ten Business Thinker for the past eight years. Dr. Goldsmith is the author or editor of 36 books, including three New York Times bestsellers, that have sold over 2.5 mill…

1
Neal Woodson 36:13

1y ago36:13

36:13

Neal is a teacher, coach, author, and speaker who is a determined believer in putting people first as the key to better business. His vision is a world where workplaces and customer spaces are focused on people helping people succeed. His background includes decades of experience in a variety of industries. He has written over 500 blog posts and tw…

1
Erycl Eyl 28:39

1+ y ago28:39

28:39

Eryc Eyl is a speaker, coach, and consultant with more than 30 years of experience in making work more human in a variety of industries and organizations. He believes in a world in which work is more than just a four-letter word, but part of path to greater satisfaction, fulfillment, self-actualization, and flourishing. Eryc is also a storyteller, …

1
Carol Kaemmerer 40:39

1+ y ago40:39

40:39

Is 2024 the year of Great Uncertainty? Are you concerned about your current role, your career, your personal brand, your LinkedIn profile? Then take a listen to our guest on the All Things Considered CX Podcast with Bob Azman. Carol Kaemmerer took what seemed like shockingly bad news and turned it into an amazing opportunity. After a surprise downs…

1
Rhonda L. Bowen, Global Strategic Communication Guide 32:59

1+ y ago32:59

32:59

Rhonda L. Bowen is a global strategic communication guide with over 40 years of experience. An American living in Germany since 1983, she has worked with people from more than 70 countries. Since 1988 she has brought insights and support to thousands of BEST professionals (business, engineering, science, and technology). Through improved communicat…

1
Jeanne Bliss, Founder CustomerBliss 36:33

1+ y ago36:33

36:33

A Pioneer. A Legend. A Passionate Leader. I am so pleased to welcome Jeanne Bliss to the 100th episode of the All Things Considered CX Podcast with Bob Azman. Jeanne, CEO and Founder of Customer Bliss, guides companies to the achievement of business growth through leadership bravery and elevated business practices. She is known globally for transfo…

1
Kevin Bollom, VP Quality and Customer Experience, Trane 33:53

1+ y ago33:53

33:53

Do you know what your “Say – Do” ratio is? Fascinating conversation about service management with practitioner, Kevin Bollom. Kevin is vice president of Quality and Customer Experience for Trane Technologies’ Commercial HVAC Americas business – which goes to market as Trane®. Kevin is responsible for transforming customer experience to achieve a ne…

1
Bryan Clayton, CEO, GreenPal 33:14

1+ y ago33:14

33:14

Bryan Clayton isn't just another CEO; he's a visionary and a groundbreaker. As the mastermind behind GreenPal, an innovative online marketplace dubbed the "Uber for lawn care" by Entrepreneur magazine, he's revolutionizing the way homeowners connect with local lawn care pros. Boasting over 200,000 active users, GreenPal pulses with thousands of tra…

1
Kevin Wilde, University of Minnesota, Leadership Development, Author 31:15

1+ y ago31:15

31:15

Coachability. “The goal is to regain that early-career habit to learn more, to be more coachable and to expand your leadership effectiveness and career potential”, according to our guest on the All Things Considered CX Podcast with Bob Azman. Kevin D. Wilde currently serves as an Executive Leadership Fellow at the @Carlson School of Management, Uni…

1
Joe Wheeler, Author, The Digital First Customer Experience 35:32

1+ y ago35:32

35:32

Joe Wheeler is an internationally recognized best-selling author, speaker, and consultant. He is the CEO of CX/Digital a subsidiary of The Service Profit Chain Institute (SPCI), a Boston-based consulting firm he co-founded with Professors Len Schlesinger, James Heskett, and W. Earl Sasser of the Harvard Business School. In 2002, he and Shaun Smith …

1
Matt Watkinson, Author: Mastering Uncertainty 42:47

1+ y ago42:47

42:47

Matt is an internationally renowned business author and speaker. He won the CMI's Management Book of the Year for his first book, The Ten Principles Behind Great Customer Experiences, considered by many to be the definitive book on the subject. His second book - The Grid: The Decision-making Tool for Every Business (Including Yours) was published b…

1
Best of Summer Replay Series - John Goodman (from May 15) 33:25

2y ago33:25

33:25

Best of Summer Replay Series! Mr. Goodman is Vice Chairman of Customer Care Measurement and Consulting (CCMC). The universal adages, “It costs five times as much to win a new customer as to keep an existing one.” and “Twice as many people hear about a bad experience as a good one.” are both based on his research. He assisted in the analysis of the …

1
Best of Summer Replay Series - Don Peppers (from April 3) 34:37

2y ago34:37

34:37

Building better customer relationships, one customer at a time. Joining me on the All Things Considered CX podcast for this episode is Don Peppers. Don is one of the world’s most prolific experts when it comes to how businesses should deal with their customers and, with over 325,000 LinkedIn followers, he is recognized as one of the world’s most au…

1
Best of Summer Replay Series- Carol Kaemmerer (from Jan 9) 34:40

2y ago34:40

34:40

Best of Summer Replay Series! Named one of the 6 top personal branding experts in 2022 by The American Reporter, Carol Kaemmerer is also a professional speaker and author of the award-winning book: LinkedIn for the Savvy Executive: Promote Your Brand with Authenticity, Tact and Power. Published in it’s 2nd Edition in 2021, Carol’s book has won mult…

1
Uku Tomikas, Messente 30:13

2y ago30:13

30:13

Uku Tomikas is the CEO of Messente Communications. He is an advocate for honest entrepreneurship and an expert in telecommunications with extensive knowledge of fraud, global markets and business messaging. Besides being the leader of Messente, he is also a father, a high-school teacher and a yoga instructor with a military background. He enjoys an…

1
Stacy Sherman 33:47

2y ago33:47

33:47

Stacy Sherman joins me on my latest podcast episode. She’s the host of her own podcast DoingCXRight. Known for her Heart & ScienceTM framework that produces profitable clients and brand loyalty--fueled by an empowered and valued workforce. Stacy Sherman’s been walking the talk for 25 years as a strategist and practitioner at companies of all sizes …

1
John Goodman, National Customer Rage Survey Discussion of Results 33:25

2y ago33:25

33:25

Mr. Goodman is Vice Chairman of Customer Care Measurement and Consulting (CCMC). The universal adages, “It costs five times as much to win a new customer as to keep an existing one.” and “Twice as many people hear about a bad experience as a good one.” are both based on his research. He assisted in the analysis of the latest National Customer Rage …

1
Emily Gray, PlayVox 32:21

2y ago32:21

32:21

As Chief Customer Officer for Playvox, Emily Gray is focused on creating extraordinary experiences for customers at every touchpoint and interaction. Emily leads the CX teams including Technical Support, Solutions Consulting, Services and Delivery, Onboarding, and Customer Success Management. Before Playvox, she served in several senior customer su…

1
Valentin Radu, OmniConvert CVO Academy 29:38

2y ago29:38

29:38

Valentin Radu is the CEO & Founder of Omniconvert. He leverages his industry expertise at Omniconvert — his SaaS company that provides growth solutions to mid-size eCommerce websites looking to become customer-centric. Omniconvert helps eCommerce companies find hidden gems in their data, improve Customer Lifetime Value and Customer Retention & deli…

1
Don Peppers, Peppers and Rogers 34:37

2y ago34:37

34:37

Building better customer relationships, one customer at a time. Joining me on the All Things Considered CX podcast for this episode is Don Peppers. Don is one of the world’s most prolific experts when it comes to how businesses should deal with their customers and, with over 325,000 LinkedIn followers, he is recognized as one of the world’s most au…

1
Brittain Brown, President Givex 27:35

2y ago27:35

27:35

Since joining Givex in 2003, Brittain Brown has held various managerial roles in the National Accounts and Operations divisions and has been responsible for some of the company’s largest client successes. As President, Brown has driven Givex’s international expansion efforts and overseen the successful acquisition of new additions to the Givex fami…

1
Full View.io Daniel Bakh and Dorin Tarau 30:33

2y ago30:33

30:33

Daniel Bakh is the CEO and co-founder of Fullview. He has a background in product-led growth, enterprise sales, and VC. He is also an angel investor with over 40 startups in his portfolio. He started Fullview in May 2021 after experiencing first-hand the frustrations and inefficiencies of giving and receiving customer support. Dorin Tarau is the CP…

1
CXPA New Board Member Roundtable 38:08

2+ y ago38:08

38:08

Greg Melia, Bryan Sander and Amy Shioji from the CXPA board join the podcast to discuss what's new for 2023, their visions for how our profession and association can continue to evolve as well as the key strategies being pursued by the board this year. As CX professionals, they also share insights on the state of CX today and in the future as well …

1
Kip Knippel, Executive Search 32:05

2+ y ago32:05

32:05

Kip M. Knippel, Esq., President & CEO, Kip Search. Kip has learned that clients like to have a quarterback or “go-to” person they can talk to about their strategic talent needs. He likes being in that quarterback role for the clients we serve. The large network of relationships Kip has developed within the national business and legal communities, a…

1
Sarah Bridges, Improving your professional profile 26:22

2+ y ago26:22

26:22

Dr. Sarah Bridges, Ph.D., is the founder and leader of Bridges, with 25 years experience as a psychologist, executive coach, speaker, writer and leadership advisor. Dr. Bridges is known for offering challenging, yet practical, solutions to help people break through their own assumptions, discover their potential and build cohesive teams. Dr. Bridge…

1
Carol Kaemmerer, LinkedIn for Savvy Executives 34:40

2+ y ago34:40

34:40

Named one of the 6 top personal branding experts in 2022 by The American Reporter, Carol Kaemmerer is also a professional speaker and author of the award-winning book: LinkedIn for the Savvy Executive: Promote Your Brand with Authenticity, Tact and Power. Published in it’s 2nd Edition in 2021, Carol’s book has won multiple awards including BookAuth…

1
Tabitha Dunn, Hitachi 38:07

2+ y ago38:07

38:07

Tabitha Dunn currently serves as Head of Global Customer Experience for Hitachi. In this role she is driving a best-in-class class, customer-centric transformation that will improve the customer and employee experience while creating efficiencies, increasing revenue and business scalability. Previously, she served as Chief Customer Officer of Erics…

1
Jonathan Hawkins, Anthrolytics 46:17

2+ y ago46:17

46:17

A software veteran of 25 years, Jonathan has held leadership positions in major US software companies, such as Aspect Software, Verint and NICE Systems. Jonathan co-founded OCX Cognition Inc., an AI platform focused on improving retention outcomes for large B2B companies. After selling part of his shareholding and maintaining a board position, Jona…

1
Ken Peterson - Question Pro 29:36

2+ y ago29:36

29:36

Ken has over two decades of experience in the customer experience research with industry experience in retail, technology, hospitality, financial services, automotive and transportation with a recent focus on financially linked business insights, SaaS deployments, and CX consultation. With a background in Mathematical Operations Research, he’s eage…

1
Kaz Ohta 27:46

2+ y ago27:46

27:46

Kazuki “Kaz” Ohta is the CEO at Treasure Data, a leading customer data platform.By CX of M Radio

1
Roy Atkinson 35:57

2+ y ago35:57

35:57

Roy Atkinson is one of the most recognized thought leaders in IT, service management, and customer experience, and serves as CEO, Clifton Butterfield, LLC, a business advisory practice. He is a Fellow of the Institute for Digital Transformation and a 2021 member of HDI’s Strategic Advisory Board. He is a prolific writer, speaker, webinar presenter,…

1
Bob Parsons 36:13

2+ y ago36:13

36:13

A seasoned professional with over 30 years of experience in leadership and talent development, Bob has worked with multiple Fortune 500 companies. Prior to starting his own business in 1999, he managed a 150-employee placement agency for a Fortune 1000 company. While at Thomson Reuters, as a Director of Coaching and Executive Development, he accumu…

Podcasts Worth a Listen

Robert Azman Podcasts

Podcasts Worth a Listen