Best Person Centred Practice Community Podcasts (2025)

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Tired of Looking Tired? Why Everyone’s Getting Eyelid Surgery 21:19

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1d ago21:19

21:19

Eyelid surgery just snagged the top spot as the world’s most popular plastic surgery procedure. And it makes sense: the eyes are usually the first place people notice signs of aging, often as early as their late 30’s and early 40’s. From smoothing out droopy lids to improving vision, eyelid surgery isn’t just about looking refreshed—it can be funct…

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#259: Leading High-Performing Teams: Simple Habits of Fearless Leaders: Nick James 38:56

3d ago38:56

38:56

Learn how fearless leaders build high-performing teams. Nick James shares practical habits: start with why, create psychological safety, empower people, use candid feedback, and coach individuals. He also explains his Eighty20 coaching, leading agile change, and why radical transparency and backing your team matter in fast change driven by AI and t…

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The limits of immigration detention after NZYQ 1:01:26

6d ago1:01:26

1:01:26

A recording of an online seminar held on 12 June 2025, hosted by UNSW's Gilbert + Tobin Centre of Public Law and Kaldor Centre for International Refugee Law, and the Australian Institute of Administrative Law (NSW).In the November 2023 case of NZYQ v Minister for Immigration, the High Court unanimously held that non-citizens could not be held in im…

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Before the Explant: After 21 Years With Breast Implants, I’m Ready to Say Goodbye 31:26

7d ago31:26

31:26

After 21 years with implants, Jennifer has reached her limits with the pain, scar tissue, and breasts that stretched far beyond what she ever imagined. What started as 420cc implants have grown from a D cup to triple Ds, leaving her hunched over with aching joints. At first, she considered swapping them out for smaller implants, but during her cons…

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#258: Building the Future: AI, Avatars and the Power of Community 29:08

9d ago29:08

29:08

This episode explores avatars, AI, and community-driven value. Annika Kessel explains Cosmic Universe, ethical avatar design, NFTs, and community economies. Hear real risks like profile hacking and practical uses for brands, education, and mental health. Learn a human-centered view of AI and the future. About Annika Kessel Annika Kessel is a vision…

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5 Things You Don’t Know About Recovering From Plastic Surgery 23:08

16d ago23:08

23:08

You’ve stocked the fridge, cleared your calendar, and read every page of the pre-op packet. But a smooth plastic surgery recovery comes down to the little things you didn’t think of, like why your pets need to stay out of the room or how chores around the house can set you back. Monique and Kayla share the recovery hacks that don’t always make it i…

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#257: Toward a Post-Digital Society: Where Digital Evolution Meets People’s Revolution: Antonio Grasso 33:09

17d ago33:09

33:09

Antonio Grasso offers invaluable perspectives for anyone looking to understand the intersections of technology, business, and society. By embracing a human-centric approach to digital transformation, businesses and individuals can prepare for a future where technology supports and enhances human endeavors. About Antonio Grasso is the Founder and CE…

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How Removing Your Breast Implants Affects Your Mental Health 45:25

23d ago45:25

45:25

Breast implants don’t just change your body. They can impact your mind too. For many women, removing implants brings unexpected relief: less anxiety, deeper sleep, clearer thinking, even a sense of liberation they didn’t realize they were missing. Patients often say, “I got my life back.” San Diego plastic surgeon Dr. Luke Swistun and his wife, cli…

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#256: Beyond the Theory: Creating Meaningful Experiences with Sam Stern 30:10

24d ago30:10

30:10

Sam Stern shares his unique perspective on bridging strategic insights with practical execution. He dives deep into the nuances of translating feedback into internal improvements at LinkedIn, highlighting the value of member voices in shaping user-centric solutions. Sam underscores the importance of emotional memory in customer experience design, e…

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“Holistic” Explant Surgery: Buzzword or Reality? 37:59

29d ago37:59

37:59

What if lowering your anxiety helps your body heal better? That’s exactly why Dr. Luke Swistun gives every patient his personal cell phone number. Knowing you can reach him anytime keeps worries from spiraling, so you can stay calm and focused on recovery. But that’s just one of the many ways he makes sure every patient feels heard, validated, and …

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#255: Fans Favorite: Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach 35:03

1M ago35:03

35:03

We deep dive into the interplay between artificial intelligence (AI) and human interaction in B2B sales environments. Our discussion traversed through the significance of forward-thinking, the essence of understanding customer needs, and the pivotal role of differentiation in today’s competitive market. We unravel the nuances of fostering meaningfu…

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Why Jamie Lee Curtis Is Wrong About Plastic Surgery 32:39

1M ago32:39

32:39

When Jamie Lee Curtis called plastic surgery “the genocide of a generation of women,” it sparked backlash—and for good reason. It’s a strong, loaded word to use, and it misses the reality for so many people. Celebrity opinions like this can be damaging and fuel misconceptions about plastic surgery, feed harmful stereotypes, and erase the deeply per…

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#254 Winning Inside to Win Outside: The EX-CX Connection with Francesca Di Meglio 32:07

1M ago32:07

32:07

How do you build customer experience (CX) that truly matters? Start by winning inside—through employee experience (EX). In this episode, Francesca Di Meglio reveals how human connections, trust, and empathy fuel transformation in both HR and CX. It’s a masterclass in real leadership in the age of AI. The Top 3 Key Learnings 1. EX is the foundation …

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Meet Kayla, Clinic Manager and Lead for Dr. Luke Swistun 34:06

1M ago34:06

34:06

In 2019, Kayla joined the LJCSC dream team as a patient care coordinator and quickly grew into leadership roles thanks to her strong clinical background and deep empathy for patients. Today, she’s the Clinic Manager and Lead for Dr. Luke Swistun. Fun fact: before Kayla joined us, she was a patient of Dr. Swistun. Her firsthand experience as a forme…

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#253: Fans favorite: Mastering Digital Transformation with Marcus Köhnlein 30:43

1M ago30:43

30:43

In this episode, we discuss the role of leadership in guiding these transformations and explore how customer experience is evolving in the digital age. About Marcus Köhnlein Partner at Tactical Management Partner at Quarero Marketing Accelerator Partner at Quarero AG Partner at Taskforce Solutions Ltd / 360workx GmbH Resources LinkedIn Top Voice : …

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A Sleep Specialist’s Secrets for Better Mood, Skin & Energy 44:54

2M ago44:54

44:54

Sleep helps with beauty, but it’s doing way more behind the scenes. When you’re not sleeping well, you’re not just tired. You’re moody, unmotivated, and not fully you. Sleep affects everything from your mood and memory to your body’s ability to heal and stay healthy. Dr. Dominika Swistun, a clinical psychologist and sleep specialist (and Dr. Luke S…

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#252: It’s Not Just Tech: Why People Drive Real Transformation with Bernd Ziethen 21:07

2M ago21:07

21:07

In this episode, we explore the truth behind real transformation with Bernd Ziethen, an experienced CEO, HR consultant, and headhunter. Bernd shares that while technology is advancing fast — especially with AI — true business success depends on leadership, culture, and human connection. He explains that even the best tech tools will fail without st…

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Meet Ruthie, Plastic Surgery Patient Care Coordinator 17:39

2M ago17:39

17:39

With over 13 years in aesthetics, Ruthie has been helping people feel confident and cared for since she was just 21, and she’s loved every minute of it. From your very first inquiry to your final post-op visit, Ruthie is there to guide you through it all. She’ll help you understand what to expect, walk you through your options, and make pricing and…

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#251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41

2M ago29:41

29:41

Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and …

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Is Your Breast Implant Ruptured? The Easiest Way To Check Your Implants Whenever You Want 29:40

2M ago29:40

29:40

Since silicone gel breast implant ruptures are silent and don’t cause symptoms, they can go undetected for a very long time. Even though an MRI is recommended to check for ruptures three years after surgery and every two years after that, most people don’t do it because MRIs are pricey and not exactly convenient. High-definition ultrasound is a mor…

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#250: Jumpstart Your Workplace Culture 22:33

2M ago22:33

22:33

What does it take to create a workplace where people thrive, expectations are high, and trust is real? In this episode, Eric Stone shares practical advice from his book Jumpstart Your Workplace Culture. From leadership values to employee development, you’ll walk away with powerful tools to transform your organization. The Top 3 Key Learnings 1. Cul…

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Expertly Hiding Scars With Medical Tattooing After Plastic Surgery 50:10

2M ago50:10

50:10

You’ve had the surgery, the swelling’s gone, and your results are settling in, but there’s one final detail that can really complete the transformation. Vanessa Dougherty is a tattoo artist who specializes in scar camouflage and restorative micropigmentation. She works closely with plastic surgeons to help patients take their results to the next le…

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#249: Fans favorite: Leading a Human-Centric Digital Transformation 29:20

2M ago29:20

29:20

In this episode, we deep dive into what digital transformation truly means. Roy emphasizes that it’s not just about technology; it’s about reimagining both the work and the ways of working to produce a customer-centric business transformation. He shares compelling examples from contact centers and airlines to illustrate how digital tools can be ena…

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Inside San Diego’s $27M Nonprofit Powerhouse 40:47

3M ago40:47

40:47

For 79 years, Las Patronas has been one of San Diego’s most quietly powerful forces for good, fueling vital work in supporting the arts, people with disabilities, underserved youth, healthcare, and more. Rowena Treitler, president of Las Patronas, shares the story behind this all-women, all-volunteer organization. She shares how it started, how La …

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The Customer Experience World Games 2025 with Tom DeWitt 10:04

3M ago10:04

10:04

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Evolving Personalization: The Secrets to Staying Ahead in CX 22:53

3M ago22:53

22:53

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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10 Moments You’ll Love From Our First 200 Episodes 44:09

3M ago44:09

44:09

Monique and Hannah take a walk down memory lane, reflecting on the moments that make this podcast so loved by our patients and listeners all over the world. For four years, we’ve shared real patient stories, expert insights, and clear, honest education about the procedures we do. In this celebratory 200th episode of the La Jolla Cosmetic Surgery po…

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Fan Favorite: Recalibrating Leadership for the Infinite Game 32:16

3M ago32:16

32:16

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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The Customer Experience World Games 2025 with Michael Brandt 8:16

3M ago8:16

8:16

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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You Lost Weight, But Now You Look Like a Melted Candle 28:10

3M ago28:10

28:10

You find yourself looking in the mirror after major weight loss and thinking, “Where do I even begin?” Loose skin on your stomach, thighs, arms, or butt feels overwhelming, and Googling “body lift” only adds to the confusion. Can you do it all at once? Should you? San Diego plastic surgeon Dr. Johan Brahme breaks down how to think about your treatm…

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Aha! Moments That Change Everything 20:56

3M ago20:56

20:56

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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The Customer Experience World Games 2025 with Thulani Ncube 9:28

3M ago9:28

9:28

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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How to Find the Best Lymphatic Drainage Massage Therapist 40:01

3M ago40:01

40:01

After surgery like facelifts, tummy tucks, liposuction, or BBLs, swelling and stiffness can stick around. Lymphatic drainage can make a big difference in your recovery. Planning your post-op care ahead of time is just as important as choosing the right procedure, and not all lymphatic massages are the same. To support healing, you need someone who …

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Revisited: Unleashing the Power of Experience Management 32:08

3M ago32:08

32:08

In collaboration with CCW Europe Summit 2025 CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOALK…

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The Customer Experience World Games 2025 with Neal Topf 9:40

4M ago9:40

9:40

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Meet Cynthia, Plastic Surgery Medical Assistant 20:28

4M ago20:28

20:28

With over 10 years of experience as a medical assistant, Cynthia wears many hats at LJCSC. Whether she’s at the front desk greeting patients, answering phone calls, helping with scheduling, or in the back assisting with rooming and follow-up procedures, she’s always ready to jump in wherever she’s needed. Cynthia knew right out of high school that …

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Governance for CX Success: Uniting Teams and Tech for Seamless Collaboration 20:56

4M ago20:56

20:56

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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The Future of Aged Care: How Ohana is Changing Home Healthcare 31:53

4M ago31:53

31:53

This episode is a powerful conversation with Peter Nicholson about transforming home healthcare through Ohana. Discover how his personal mission and professional background are creating real change in aged care, training caregivers with purpose, and helping older adults live with dignity. About the Guest Peter Nicholson is Managing Director of ALTK…

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Age Is Just a Number, But Timing Is Everything 34:13

4M ago34:13

34:13

Think you’re too young—or too old—for plastic surgery? You’re not alone. Whether you’re in your 20s and wondering if it’s “too soon” or in your 70s questioning if it’s “too late,” age alone shouldn’t be the deciding factor. Instead of waiting for the “perfect” age, it’s more helpful to focus on what you’d like to improve. Dr. Luke Swistun breaks do…

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Revisited: Never Lose an Employee Again with Joey Coleman 34:48

4M ago34:48

34:48

We are revisiting one of the most downloaded episodes of the CX Goalkeeper Podcast; we were joined by Joey Coleman, an expert in customer experience and the author of "Never Lose an Employee Again." This insightful discussion peeled back the layers of employee experience, its impact on customer experience, and how businesses can excel in both. Top …

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Foregrounding Displacement in the Treaty on the Protection of Persons in the event of Disasters 17:41

4M ago17:41

17:41

In 2027, governments are expected to adopt the world’s first-ever global treaty on the Protection of Persons in the event of Disasters — a landmark step toward strengthening international responses in a time of intensifying climate risks. Yet, the current draft of the treaty barely mentions displacement at all. Our latest Policy Brief explains why …

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Meet Juliana, Plastic Surgery Medical Assistant 16:33

4M ago16:33

16:33

Juliana is often the first friendly face you’ll see after meeting with a coordinator. As a medical assistant, she loves being part of your journey and seeing your transformation from consult to post-op care. Juliana’s passion for plastic surgery and helping patients feel their best shines through in everything she does. Her background in urgent car…

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YOU ARE THE BOSS: BECOME THE MANAGER YOU WANT TO BE 21:18

4M ago21:18

21:18

Are you truly the leader you want to be—or just reacting under pressure? In this powerful episode, Sabina Nawaz shares hard-earned insights from decades of coaching CEOs and writing her new book, You Are the Boss. Discover how to navigate leadership challenges and lead with intention, clarity, and care. About the Guest Sabina Nawaz is an elite exec…

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Clare Watkins - The Challenge of Clericalism 45:56

4M ago45:56

45:56

In this Catholic Theology Research Seminar, Prof Clare Watkins of the University of Durham gives a talk on 'The challenge of ‘clericalism’: looking beyond clergy for a liveable theology of ordained ministry in the Catholic Church'.This seminar forms part of the Catholic Theology Research Seminar Series (CTRS). The CTRS is a regular forum for schola…

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What NOT To Do During Recovery After Plastic Surgery 33:48

4M ago33:48

33:48

Not sure you even want plastic surgery because the whole recovery thing feels like a mystery? We totally get it, and we’re demystifying it for you. Knowing what to expect during recovery makes all the difference. The truth is, those final results you’re after can take weeks, months, or even longer to really be final. San Diego plastic surgeon Dr. H…

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Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right 22:32

5M ago22:32

22:32

In this compelling episode of the CX Goalkeeper Podcast, Gregorio Uglioni invites Stacy Sherman to delve into the heart of customer experience (CX) and leadership. Known for her mantra of “Doing CX Right,” Stacy shares her journey, emphasizing the human aspect of businesses and the crucial role of leadership in fostering a culture of engagement and…

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What’s In (and Out) So Far in 2025 34:16

5M ago34:16

34:16

Whether you're curious, planning a procedure, or just love staying in the know, this spring trends episode is full of surprises and a look at what’s shaping the future of plastic surgery. Assistant producer Hannah joins Monique for a chat about the biggest shifts happening now. Motiva breast implants are making waves for their ultra-natural feel an…

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Workforce Management in the Digital Age 23:44

5M ago23:44

23:44

This episode is a goldmine for leaders, CX professionals, and anyone working in contact centers. Irina Hollatz, workforce management (WFM) expert and podcast host of “WFM Unfiltered,” shares powerful insights on how workforce management impacts customer satisfaction, how AI can support—not replace—humans, and why empathy and process are key to digi…

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Life After Labiaplasty: What to Expect 19:54

5M ago19:54

19:54

What’s life really like after cosmetic labiaplasty surgery? How do women feel about their results, and what’s the emotional journey like during recovery? Labiaplasty can be a life-changing boost for both confidence and comfort. San Diego plastic surgeon Dr. Diana Breister shares what the experience is really like, physically and emotionally, includ…

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Best Of: Simplification at the Core: Lou Carbone on Refining Business Strategies 28:29

5M ago28:29

28:29

In the ever-evolving customer experience landscape (CX), the CX Goalkeeper Podcast stands out by bringing thought leaders and industry pioneers to discuss the future of customer engagement and leadership. This "best of" is no exception, featuring an insightful conversation with Lou Carbone, a trailblazer in experience management and the founder of …