Best performancematters Podcasts (2025)

1
Building Competence at the Point of Work: Lessons from the Manufacturing Floor 21:39

Play Pause

2d ago21:39

21:39

In this episode, Dr. Conrad Gottfredson sits down with Sivaram Jambunathan to explore how workflow learning and the 5 Moments of Need® framework are transforming the manufacturing floor. Siv shares his journey from traditional L&D to embedding learning directly into the flow of work, tackling challenges like talent retention, safety, and time-to-co…

1
The Architect of Performance: Aubrey Kurteff on Meta’s Learning Evolution 31:36

2M ago31:36

31:36

In this episode, Dr. Aubrey Kurteff discusses how Meta meets rapid content demands using performance-first principles, the EnABLE methodology, and Reusable Content Objects (RCOs). Aubrey emphasizes balancing speed with instructional quality, leveraging AI for summarizing and structuring content, and evolving the role of L&D from content developers …

1
Performance at the Speed of AI: A Conversation with Josh Cavalier 30:41

2M ago30:41

30:41

In this powerful episode of the Performance Matters podcast, Bob Mosher welcomes back Josh Cavalier for a timely and transformative conversation about how artificial intelligence is reshaping the future of learning and development. Josh shares how the role of the instructional designer must evolve into what he calls the Human-Machine Performance An…

1
Breaking the Traditional Training Mold: A Conversation with Trailblazing Learning Leaders 35:12

3M ago35:12

35:12

In this Performance Matters Podcast episode, host Bob Mosher sits down with the 2025 5 Moments of Need Trailblazer Award winners, Karen Conlin and Alfred Remmits, to explore the transformative world of workflow learning and performance support. Listen as Karen, a learning professional from a Toronto law firm, and Alfred, a veteran in the learning a…

1
The State of Workflow Learning: What the Industry Is (and Isn’t) Doing 19:08

4M ago19:08

19:08

Following a whirlwind spring and the successful 5 Moments of Need Summit, we're excited to debut the results from our first-ever State of Workflow Learning Survey. With input from 71 organizations across 15 different industries, this episode covers what L&D teams are actually doing when it comes to implementing workflow learning—and where there’s s…

1
The Critical Impact of Failure: Redefining L&D’s Value to the Enterprise 26:02

5M ago26:02

26:02

In this episode, we dive deep into a transformational element of the 5 Moments of Need methodology: the Critical Impact of Failure (CIF). Bob Mosher is joined by none other than Dr. Conrad Gottfredson—pioneer of performance-first learning design—to unpack the critical role CIF plays in shaping instructional decisions and, more importantly, organiza…

1
Beyond the Buzzwords: The True Role of a Digital Coach 35:23

6M ago35:23

35:23

What exactly is a Digital Coach, and how does it differ from AI-driven coaching tools? In this episode of the Performance Matters Podcast, Bob Mosher untangles the confusion surrounding Digital Coaches in relation to the 5 Moments of Need® framework. He explores how a Digital Coach serves as an essential performance-first solution—going beyond AI-d…

1
From Training to Performance: The Power of a Rapid Workflow Analysis (RWA) 34:19

7M ago34:19

34:19

This episode of the Performance Matters Podcast takes a fresh approach to the crucial shift from a training-focused mindset to a performance-driven strategy. This episode features, Donna Audritsh, an APPLY team member and an expert in conducting a Rapid Workflow Analysis (RWA)—the first step in transforming the way L&D supports workplace performanc…

1
Iterate to Innovate: Agile Practices in Instructional Design 28:02

8M ago28:02

28:02

Conrad Gottfredson joins host, Bob Mosher, in this episode to explore the advanced principles of instructional design that go beyond the foundational methodologies of the 5 Moments of Need. This episode is a must listen if you’re looking to dig deeper into agile instructional practices, the power of iterative design, and the critical role of minimu…

1
Forecasting ROI in Learning: Building Credibility and Delivering Results 32:34

9M ago32:34

32:34

In this episode, we dive into the transformative power of starting with the end in mind for learning and development (L&D) initiatives. Guest, Jack J. Phillips, share his insights on shifting the narrative from being order-takers to strategic partners by focusing on measurable business impact. Bob and Jack explore the importance of aligning learnin…

1
AI's Dynamic Impact on L&D with Josh Cavalier 36:43

11M ago36:43

36:43

In this episode of The Performance Matters Podcast, Bob Mosher reconnects with Josh Cavalier—AI expert, seasoned L&D innovator, and popular guest from our AI Matters series. Josh’s return couldn't be more timely; the rapid evolution in AI since his last visit has reshaped not only technology but our roles within learning and development. Join Bob a…

1
The Power of Methodology: Measuring ROI and Impact in the Flow of Work 30:20

11M ago30:20

30:20

In this insightful episode, we explore the importance of embedding evaluation and measurement directly into the design process, eliminating the costly pitfalls of treating it as an afterthought. Our guest, Patti P. Phillips of the ROI Institute, takes us through their 12-step, four-phase ROI methodology, explaining how strategic planning, data coll…

1
Maximizing ROI: How Digital Coaches Drive Cost Savings and Efficiency 33:05

12M ago33:05

33:05

In this episode, Bob Mosher and Sara Chizzo explore real-world examples of organizations that achieved remarkable cost savings by implementing Digital Coaches and performance support solutions. Learn how these tools streamline tasks, minimize inefficiencies, and deliver tangible business benefits. They also dive into the critical process of alignin…

1
From Concept to Reality: Tom Liddell on Workflow Learning & Continuous Improvement 30:38

12M ago30:38

30:38

In this episode of the 5 Moments of Need Performance Matters series, Bob Mosher sits down with Tom Liddell, Learning & Performance Design Manager at MidFirst Bank, to explore the challenges and successes of scaling proof of concepts within organizations. Drawing from his 15 years of experience in learning performance, Tom shares invaluable insights…

1
From Design to Delivery: Mastering the 5 Moments of Need 31:37

1y ago31:37

31:37

In this episode we dive deep into the critical phases of delivering and optimizing learning solutions with guest, Sue Reber of APPLY Synergies. Sue shares her journey from the early days of problem-based learning to her current role at APPLY Synergies, focusing on the shift from training to performance support. In addition, she and host Bob Mosher …

1
Adapting Learning for Impact: A Shift in Mindset and Methodology 35:55

1y ago35:55

35:55

In this episode, Bob chats with Scott Schmoldt, Associate Director of Learning Operations at UMR, about how the pandemic fast-tracked a shift from old-school training to a performance-driven approach. In their discussion Scott dives into UMR's journey with the 5 Moments of Need methodology, the power of knowing L&D's roots, and how to rally teams a…

1
Driving Business Outcomes with the 5 Moments of Need 30:49

1y ago30:49

30:49

In this episode, Suzan Haizlip, VP, Learning & Performance Operations Manager at MidFirst Bank discusses how her team successfully aligned their learning initiatives with business goals, resulting in significant improvements in audit scores and a reduction in new hire proficiency time. She emphasizes the importance of listening to business unit lea…

1
Performance Mindset: Transforming Traditional Training 34:43

1y ago34:43

34:43

This mini-series episode features Donna Audritsh, Senior 5 Moments of Need Consultant. Bob and Donna discuss how we, as an L&D industry, have strayed from our core objectives in instructional design and the necessity of refocusing on real-world performance and tasks. The conversation highlights the need for L&D professionals to integrate more close…

1
Mastering the Technology Stack: Series Kick-Off! 23:22

1y ago23:22

23:22

In this episode, Con and Bob kick-off a miniseries dedicated to exploring the essential technology stack that underpins learning and performance. Over the course of the next 10 episodes, we will feature special guests to revisit key moments from the 2024 5 Moments of Need Summit, examine the evolution of learning technology in the L&D industry, and…

1
AI Matters Reflections: Insights and Implications for Learning and Performance 31:15

1+ y ago31:15

31:15

Today's episode marks the conclusion of our AI Matters series, reflecting on the insightful conversations we've had over the past few months with our featured guests. Join hosts Bob Mosher and Chris King as they unpack these invaluable insights and discuss their implications for the future of learning, performance, and AI. Whether you're a long-tim…

1
AI Innovators in HR: Insights and Strategies 37:37

1+ y ago37:37

37:37

In this episode, we had the chance to sit down with both Kevin Oakes and Judy Albers from i4cp to delve into the research they've conducted around the transformative impact of AI on HR. Listen as hosts Bob Mosher and Conrad Gottfredson explore the current state of AI adoption in HR, highlighting both the opportunities and challenges faced by organi…

1
Transforming L&D with AI: Markus Bernhardt's Vision 26:22

1+ y ago26:22

26:22

In this episode of the AI Matters Series, hosts Chris King and Con Gottfredson interview Markus Bernhardt, Chief AI Strategist at Endeavor Intelligence, about the evolving role of AI in L&D. Bernhardt shares his unique journey from Special Forces instructor to AI leader, emphasizing practical AI applications, hands-on learning, and the shift from c…

1
Evolving Strategies: AI-Powered Learning Solutions at Meta 20:14

1+ y ago20:14

20:14

In this episode host, Dr. Con Gottfredson, sits down with Allen Koh from Meta's Global Operations Learning Organization, to discuss the design and implementation of the AI-powered learning solutions Allen has been leading at Meta. Allen and Con chat about how he stays future-ready amidst today's challenges and future uncertainties, shedding light o…

1
Empowering L&D with AI: Strategies and Insights with Josh Cavalier 29:02

1+ y ago29:02

29:02

Join host, Con Gottfredson, as he welcomes this episode's guest, Josh Cavalier to explore the pivotal role of L&D in harnessing the potential of AI within organizations. Josh, a seasoned leader in AI, shares insights from his 30-year career journey, highlighting the evolution of technology and its impact on human performance. Listeners gain valuabl…

1
AI Revolution in L&D: Challenges and Opportunities 39:01

1+ y ago39:01

39:01

In this AI Matters episode, Sarah Mercier, CEO of Build Capable, shares her perspectives on how generative AI is reshaping training paradigms. Listen as Sarah shares how she believes AI can save time, enhance access to learning opportunities, and promote inclusion for historically marginalized groups. She also emphasizes the need for healthy skepti…

1
Exploring the Future of Technology and Learning with Mike Hruska 30:01

1+ y ago30:01

30:01

This AI Matters episode dives deep into the intersection of technology and learning with our special guest, Mike Hruska. With a background in research for the National Institute of Standards and Technology (NIST), Mike brings a wealth of knowledge and experience to the table as a technologist and design thinking practitioner. Listen as Mike shares …

1
AI in Action: Meta's Learning Content Management Revolution 40:59

1+ y ago40:59

40:59

Welcome to the latest episode of our AI Matters series! In this installment, we delve into the world of AI in workplace learning with Angie Hubert, a learning leader at Meta. Join us as we explore Angie's journey and how AI is revolutionizing her organization's content management. Explore the pivotal role of frameworks such as the Five Moments of N…

1
Navigating the AI Landscape: A Conversation with Vince Han 30:39

1+ y ago30:39

30:39

This AI Matters episode features Vince Han, the visionary CEO and founder of Mobile Coach. Chris, Con, and Vince discuss the vast potential of AI in learning, the significance of robust frameworks, and the crucial need for guardrails in the AI landscape. They also uncover real-world examples, heed cautionary tales, and peer into a future where AI s…

1
Using Moments of Need & Points of Use at Johnson & Johnson to Meet Compliance Needs & Support Employees 34:57

1+ y ago34:57

34:57

Discover the importance of aligning training with the critical moments of Apply, Change, and Solve, and how Erwin's team successfully implemented a Digital Coach to meet theses diverse needs of their workforce. The dialogue in this episode challenges traditional learning norms and sets the stage for a performance-first mindset in a regulated indust…

1
AI Matters: An Exploration Into the World of AI and Workflow Learning 14:51

1+ y ago14:51

14:51

Welcome to AI Matters, a new series within the Performance Matters Podcast. This series aims to bring order and focus to the AI discussions, exploring how it aligns with frameworks like the 5 Moments of Need and learning content management. Throughout the coming months we'll be sharing both expert insights and real-life examples from practitioners.…

1
Driving Performance Excellence: Insights from General Mills' Journey with the 5 MoN 21:54

1+ y ago21:54

21:54

Discover the power of the 5 Moments of Need in manufacturing as John Linderman from General Mills takes center stage in this episode of the Performance Matters Podcast. Listen to hear how the General Mills team tackled high turnover challenges by introducing a cutting-edge digital coach for real-time learning. John discusses his team's insights on …

1
Crafting Effective Skillsets for Workplace Performance 18:38

2y ago18:38

18:38

In this episode, we are honored to have the esteemed Dr. Conrad Gottfredson, podcast co-host and 5 Moments of Need methodology visionary, join us to delve into the contemporary and crucial topic of skills and skillsets. In this discussion, Con shares invaluable insights on building and sustaining skillsets, aligning them with workflow learning, and…

1
Navigating Knowledge & Content Management in the Flow of Work 23:46

2y ago23:46

23:46

In this episode of the Performance Matters podcast series, Bob Mosher welcomes Dr. Conrad Gottfredson, pioneer of the 5 Moments of Need, to discuss the importance of knowledge and content management within the context of workflow learning. Listen to dig deeper into the three key steps he suggests to start embracing content management: structuring c…

1
Unveiling the Power of Targeted Training 21:54

2y ago21:54

21:54

In this episode of the Performance Matters Podcast Series, Bob Mosher and Sue Reber delve into the significance of targeted training within the realm of the 5 Moments of Need. They explore the evolution of instructional design from traditional classroom-based approaches to a more dynamic and impactful method. As you’ll hear, Sue Reber stresses the …

1
You Called My Baby ”Ugly”! 23:43

2y ago23:43

23:43

In this episode hosts Bob Mosher and Con Gottfredson discuss the challenges of transitioning from a training mindset to a performance mindset. They share a real-life scenario where a long-standing training program was held up as a success story, despite its limitations. Download or Listen Now! Have questions about this content or another resource o…

1
Enough Is Enough 23:24

2y ago23:24

23:24

Welcome to the 75th episode! This episode is a special one, in it you'll hear host, Bob Mosher, reflect on his view of the learning and development field's journey to-date. For almost 20 years, we've heard familiar challenges in our industry: needing a seat at the table, ROI struggles, avoiding the role of order takers, and being left out of strate…

1
Shifting Paradigms: From ADDIE to EnABLE 26:28

2y ago26:28

26:28

In this podcast episode, Bob Mosher discusses the shift from traditional training methods (ADDIE) to the EnABLE methodology for more effective job performance in the workplace. Listen as he delves into the transformational shift in mindset and operational strategies towards a performance-first approach, fostering a dynamic blend of targeted trainin…

1
The Tactical Side of Implementing a Workflow Learning Solution 30:13

2y ago30:13

30:13

In this episode, Sue Reber, the Executive Director of Consulting Services at APPLY Synergies, delves into the tactical aspects of implementing a workflow learning solution. In her conversation with Bob Mosher she highlights the significance of aligning with the workflow, prioritizing job performance, delivering focused support, and integrating the …

1
The Strategic Side of Workflow Learning 32:22

2+ y ago32:22

32:22

Carol Stroud, Senior Strategic Consultant at APPLY, discusses how to strategically partner with the business through the successful completion of workflows. "Knowing stuff" is not good enough. You must impact the workflows and measure actual job performance. Hear how it's done, listen or download the episode now. For more 5 Moments of Need resource…

1
Business Integration: Maximizing L&D’s Impact and Influence 27:57

2+ y ago27:57

27:57

Bob Mosher and Einar Schow, CEO of APPLY Synergies, discuss how to align your learning initiatives with the larger business needs. They hit on the topics of: key business drivers and the challenges in understanding them, evolving skills and roles, the rise of L&D, and the elusive ROI. Listen or download this episode now to help create your business…

1
A Digital Coach: the LMS of the Workflow Learning World 27:32

2+ y ago27:32

27:32

In this episode Bob Mosher and Chris King, Executive Director of the 5 Moments of Need Academy, explore what a Digital Coach is – and isn't. They discuss whether or not the Digital Coach is a technology, what principles make up it's framework, and how the LMS journey maps to it. Listen or Download the Episode Now! For more 5 Moments of Need resourc…

1
ROI is Measured in the Workflow 28:33

2+ y ago28:33

28:33

This episode features Sara Chizzo, APPLY Synergies', Director of Sales, along with co-hosts Conrad Gottfredson and Bob Mosher. Their discussion is focused on Sara's background in measurement and analytics in learning and how the embedding of learning in the flow of work can truly measure impact, effectiveness and return on investment for organizati…

1
The Power of a Well-Facilitated RWA! 29:46

2+ y ago29:46

29:46

Donna Audritsh, one of APPLY's senior 5 Moments of Need consultants, shares with host, Bob Mosher her 13 tips for facilitating a successful RWA. Listen or download the episode now. For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode. Copy…

1
2023 Learning & HR Trends: Where Workflow Learning Can Make a Difference 41:34

2+ y ago41:34

41:34

The start to a new year wouldn't be complete without a look ahead! In this first episode of 2023, hosts Bob Mosher and Conrad Gottfredson comb through current trends, statistics, and usage reports with APPLY team member Brooke Thomas-Record to discuss opportunities where workflow learning will have a real impact this year—and beyond. Specifically, …

1
Are We Really ”Skilling Up” Our Employees? 22:46

3y ago22:46

22:46

Are you working to build a "skilled" or "skillful" workforce? The difference does matter. In this episode Bob Mosher digs into our "skill initiatives" to ensure we are not making past mistakes. Listen now to hear Bob's views on where we need to head with our "skilling" solutions. For more 5 Moments of Need resources visit our website, join the conv…

1
Supporting Business Transformation with the 5 Moments of Need 28:09

3y ago28:09

28:09

Hosts Bob and Con sit down with John Townsend, vice president of FuturePlan by Ascensus, to discuss how people, processes and technology all come together in conjunction with learning and performance support. Listen, or download now, to hear why John believes, "change does not mean transformation" and where your focus should lie when merging great …

1
What is a Digital Coach...and Why You Really Want to Know! 33:56

3y ago33:56

33:56

As a Performance Matters Podcast listener, you've heard all about the methodology, the basis for why performance-first is no longer a nice to have, but a necessity and the success stories of those who have implemented workflow learning via the 5 Moments of Need framework. Now, we tackle the top question our team gets asked...,"So what does it look …

1
Performance Matters | How Virtual Instruction Puts Performance-First 36:41

3y ago36:41

36:41

Cindy Huggett sits down with host, Bob Mosher, to discuss her views on virtual instruction, the misses she's seen in the mad rush to make all learning virtual in the last few years, and how virtual instruction can (and does) play a critical role when putting performance-first. Listen or download the episode now. For more 5 Moments of Need resources…

1
Experience Matters | Changing the View on Learning 32:35

3y ago32:35

32:35

In this Experience Matters episode Bob Mosher sits down with Jill Busch, Director of Learning and Development at ManpowerGroup, to discuss her experience with changing learning in organizations and how she approaches the challenge of leading the horse to water and helping it dip it's nose in a bit. Listen or download now! For more 5 Moments of Need…

1
Bob and Guy Talk All Things Workflow Learning 39:22

3+ y ago39:22

39:22

This episode features Guy Wallace, who sat down with Bob to discuss his experience with putting performance first. Listen as they chat about everything from stakeholder management and technology, to measurement, common objections, and how to get started with embedding your organization's learning in the flow of work. For more 5 Moments of Need reso…

Performancematters Podcasts