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This Academy of Insurance Aftershow with George, Patrick, and instructor Kevin Amrhein explores the hidden risks of the gig economy as people rent out homes, cars, boats, and even pools through easy-to-use platforms. They explain why standard policies often fall short, leaving agents to educate clients on liability exposures they may not realize th…
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In this Claims Journal Podcast excerpt with Paul Kottler, U.S. president — global technical service, with Crawford and Company, he discusses the mounting pressures on the insurance claims sector as global events ripple through supply chains. From tariffs and public unrest to ongoing wars and extreme weather, these factors are driving material cost …
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On this episode of The Insuring Cyber Podcast, Claire Davey, senior vice president and head of product innovation and emerging risk at Relm Insurance, and Peter Dugas, executive director at Capco, spoke about the latest news regarding the AI Action Plan in the U.S., what insurers should know about AI regulation both at the state and federal level, …
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In this special aftershow from the Insurance Journal’s Academy of Insurance, George Jack and Patrick Wraight, Director of the Academy of Insurance, speak with Jean-Luc Eckstein, Chief Customer Officer at Neptune Flood. Together, they unpack the highlights of the How To Write Flood Insurance – Free Workshop, exploring the evolving role of agents in …
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In this Aftershow, host George Jack chats with Patrick Wraight, director of the Academy and instructor of the class, Workers’ Comp Crash Course. Patrick shares why he took on the topic, despite usually teaching other subjects, and breaks down the roots of workers’ comp from the industrial revolution to today’s state-by-state systems. They cover eve…
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Anupam Gupta, chief product officer at Applied Systems, offers an update on how the tech provider continues to experiment and roll out AI-embedded tools for independent agents. Commercial lines workflows are a major pain point for agents and carriers and thus a focus of his team’s efforts, he says. Insurance professionals are wrestling with back-an…
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In this Academy of Insurance Aftershow, Joe Harrington joins George and Patrick to discuss how intangible assets like brand reputation have become critical yet difficult to insure in a fast-paced, online-driven world. They explore the impact of social media, shifting public attention, and the importance of active monitoring to protect and manage re…
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What’s left of 2025 won’t likely make for uninteresting times for claims professionals: steadily increasing claims frequency across several categories, nuclear verdicts, larger loss events that can include entire communities being hit by natural disasters like wildfires in California and other western states, not to mention the uncertain potential …
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In this episode of Golfertainment with the Florida Insurance Men, George, Patrick, and Kevin, jump into a bizarre Florida case where a woman treated over 4,000 hospital patients using a stolen nursing license, sparking legal, ethical, and insurance implications. Plus, a lively review of Happy Gilmore 2, praising Adam Sandler’s updated yet nostalgic…
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Insurance Journal’s Risky Future webinar: Improving Workers’ Comp Outcomes for Employers, Employees and the Industry, is available to watch on-demand! Hosted by Insurance Journal’s Vice President of Content, Andrea Wells, this session digs into what’s trending in the workers’ comp space, from market shifts to game-changing tactics, with guests Caro…
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In this lively and laughter-filled after show, Casey Roberts breaks down the basics of Employment Practices Liability Insurance (EPLI) — what it covers, why it matters, and how third-party claims work. With witness protection jokes and dry heat woes, this episode blends serious insights with serious fun, while teasing Casey’s upcoming class on emer…
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In this episode of The Insurance Wrap-Up, Allen Laman, Elizabeth Blosfield, and Ezra Amacher explore the rising wave of nuclear verdicts—jury awards exceeding $10 million—and the legal and legislative strategies emerging to counter them. From groundbreaking defense tactics and trucking fraud bills to AI-powered litigation tools and evolving risks l…
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Claims Journal’s Don Jergler chats with expert Kyle Krumlauf of CCC Intelligent Solutions about the rising cost of auto parts and the evolving impact of tariffs on claims handling. While the full effects of tariffs are still unfolding, early signs point to increasing part prices—adding another layer of complexity for adjusters and insurers. To watc…
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In our continuing attempt to unpack AI in insurance, we hear from Dale Steinke, a “company guy” who truly understands the daily challenges faced by independent agents. He’s director of Liberty Mutual’s Agent for the Future Advisors. Dale shares his own research on how AI prompts work on various platforms. And he outlines examples of how AI can save…
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Instructor Kevin Amrhein joins the Academy of Insurance After Show to unpack key personal lines issues following major storms, from overlooked spoilage coverage to storm evacuation gaps. With humor, real-world stories, and smart policy insights, Kevin, George, and Patrick highlight how the small stuff can make a big difference for insureds. Watch t…
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Vehicles are getting more powerful, more efficient and more varied. EVs, hybrids and hydrogen-powered vehicles and are being ever-more popular, while new technology-laden safety features are popping up every year. The average cost of repair has been steadily rising year-to-year, and the economy and the political landscape give us new things to dige…
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In this episode of the IJA Aftershow, Patrick Wraight talks with Nancy Germond! She unpacks how hospital closures—especially in rural areas—are creating new challenges for workers’ compensation professionals. From delayed treatment to rising costs driven by comorbidities and limited provider access, this episode highlights the urgent need for proac…
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Cyber risk is a top global concern, yet middle market companies often lag in coverage. This excerpt of the Insuring Cyber Podcast, hosted by Elizabeth Blosfield, explores how insurers are tailoring policies with industry-specific endorsements to make cyber insurance more accessible and relevant for businesses that don’t speak “cyber” fluently. To w…
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In this lively new episode, Golfertainment George and the Florida Insurance Men Patrick Wraight and Kevin Amrhein chat about a Florida meteorologist selling hurricane predictions, the rise of concrete “hurricane-resistant” homes, and the cultural comeback of Happy Gilmore 2. They dive into the rich history of golf during The British Open weekend. T…
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In this show, Dan returns—this time solo without SJ—to discuss the state of the world and some attractive underground theories. I always learn from Dan. He’s quite the investigator. With mundane astrology on his side, there is a cornucopia of ideas to explore that give that extra layer—or context—to everything that is happening. I loved this conver…
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In this How to Write Umbrella Aftershow, senior underwriter Janessa Vanderheyden joins Patrick Wraight to break down the rising importance of personal umbrella insurance. From the spike in catastrophic auto claims to evolving underwriting approaches, Janessa explains why now is the time for agents to champion umbrellas as a standalone coverage—and …
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On this installment, insuretech exec Ilya Filipov outlines how artificial intelligence will help insurance marketers. This new generation is called agentic AI, where an “agent” mimics the work of a human in approaching problems. Ilya recommends experimenting with AI models — “There’s nothing to be scared about” — and discover how to develop clear, …
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In this witty and informative aftershow, host George Jack is joined by instructor Casey Roberts and Academy of Insurance director Patrick Wraight to unpack the ins and outs of garagekeepers coverage—minus the royal guards and feathered hats. With a dose of humor and deep industry insight, they explore bailees, policy misinterpretations, notable exc…
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In this clip from Expert Viewpoints, Claims Journal editor Don Jergler discusses today’s volatile regulatory landscape with a seasoned recall specialist, Chris Harvey of Sedgwick. From unpredictable rule-making and aggressive enforcement tactics to agency shakeups and recall spikes, this conversation dives into the impact of regulatory flux on prod…
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On this episode of The Insuring Cyber Podcast, take a look back on four interviews recorded on site at RIMS 2025 in Chicago! This episode features Michael Von Gablenz, head of insure AI at HSB and Munich Re, Michelle Chia, Cyber Chief Underwriting Officer for AXA XL, Chris Mather, underwriting lead for Lloyd’s Market Association and Elizabeth Jenki…
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Cargo theft has been on the rise for the last several years, and bad actors are becoming more sophisticated and higher tech. The increased risk along the supply chain as the act of cargo theft is an ever more global endeavor. We spoke with Keith Lewis, Vice President of Operations for Verisk CargoNet, about the trends and what they’re telling us. T…
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In this week’s Academy of Insurance Aftershow, George chats with Patrick Wraight about the ins and outs of BOPs, including the rising role of MicroBOPs for today’s smallest businesses. With humor, heart, and a few dog references, they explore coverages, exclusions, and what’s next at the Academy! Watch the full Academy of Insurance class that’s dis…
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The number of recalls is not slowing down, it’s picking up. Automotive recalls are on the rise, and the recalls of consumer products are “almost at a record level,” says Sedgwick’s Chris Harvey, who discussed a new data-driven recall report from the company. Harvey expects product recalls to continue to spike, as well as a rise in food recalls thro…
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In this engaging Academy of Insurance after show, host George chats with Steadily’s subject matter experts Brent Denton and Ashley Mowry following their popular How to Write Landlord Insurance class. They dive into their unique paths into the insurance industry, how they approach agent engagement using both tech and human touch, and the evolving ap…
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On this installment we meet Olga Collins, CEO of the Worldwide Broker Network, or WBN. Olga is a true woman of the world, speaking six languages, including Polish from her native country. She relays a fascinating life and career story as well as business lessons she’s learned along the way. She says she fell in love with risk management and insuran…
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In this sneak peek of the Insuring Cyber podcast, we explore how new and fluctuating trade barriers are reshaping global supply chains. As companies face unpredictable shifts in tariffs and trade policies, many are turning to scenario planning rather than rushing into operational changes. Hear how businesses are navigating this uncertain landscape …
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In this Between the Lines, Elizabeth Blosfield sits down with Sathish Kumar, CTO at NeuralMetrics, to explore how Agentic AI is reshaping insurance—beyond the buzz. From AI-enhanced fraud detection to legacy system integration, this episode dives into the real-world opportunities and the ethical and regulatory challenges insurers must navigate. Sat…
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This Carrier Management special broadcast, hosted by Deputy Editor Elizabeth Blosfield, explores how AI is transforming hiring in Florida, highlighting tools like Mega HR’s “Megan” that automate much of the recruitment process. While businesses embrace the efficiency and similar systems, experts warn of growing AI bias risks, legal challenges, and …
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In this lively and insightful Aftershow episode, host George Jack, Academy Director Patrick Wraight, and instructor Kevin Amrhein unpack the most frustrating—and often overlooked—elements of the personal auto insurance policy. Designed especially for insurance professionals, Kevin’s course dives into those pesky gray areas that even seasoned agents…
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Tom Wilde of Indico Data, explains the industry’s evolution from simply gathering and storing data to actually leveraging it for smarter decision-making. He describes the past decade’s investments in data infrastructure as a “race to the starting line,” setting the stage for AI to transform how insurers handle unstructured data like broker submissi…
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In this episode of The Insuring Cyber Podcast, James Crask from Marsh discusses how companies can stay resilient in an era of rising tariffs, trade barriers, and global uncertainty. He shares his perspective on how supply chain risk is evolving and how organizations can leverage advanced technologies like AI to model risk scenarios and strengthen t…
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In this episode of Between the Lines, host Elizabeth Blosfield sits down with Hanif Sidi, EY Americas EY Americas P&C Business Consulting Leader, to explore how Agentic AI—an advanced form of artificial intelligence capable of autonomous decision-making—is beginning to reshape core insurance functions. From underwriting to claims handling and custo…
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Meet Spencer Mahoney, chief growth officer for CCIG, a Denver-based independent broker with 100 employees generating $30 million in revenue. The firm competes with the big boys in the commercial middle market for p/c and benefits, to include captive strategies. Spencer unpacks what it’s been like for he and his brother to work for dad, who founded …
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In this insightful and entertaining IJA Aftershow, host George Jack chats with leadership coach and author Michael Koscielny about the power of active listening and why it’s at the heart of effective leadership. Drawing from his Born2Lead framework and real-life experiences, Michael explains how listening builds trust, enhances decision-making, and…
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Homeowners risk is getting wilder, but the answers are already here. On June 18, 2025 (10 a.m. PT / 1 p.m. ET), join this free, fast‑paced virtual Demo Day to watch live walkthroughs from Premier sponsors HomeFactors (Porch Group Media), ZestyAI, and Supporting Sponsor LexisNexis Risk Solutions. You’ll see how fresh property data, computer‑vision i…
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While automation can dramatically boost productivity in insurance operations, it shouldn’t come at the expense of human oversight. Michael Parcelli of Xceedance recommends a balanced approach—using technology to handle the bulk of routine tasks while keeping skilled professionals in the loop for exception management and quality control. This shift …
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In an evolving digital landscape, insurers face a key decision: should they build technology in-house, partner with InsurTechs, or pursue a hybrid model? John Spottiswood of Jerry suggests that if a technology is a strategic differentiator—especially something core to customer experience or competitive advantage—it may be worth building internally …
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In this lively Insurance Journal Academy aftershow, George Jack and Patrick Wraight talk with Tom Wetzel about the latest class, Rating AI Tools: Balancing Functionality and Security. Tom Wetzel, fresh off workshops in Chicago and headed to Orlando and Texas, explains why agents are eager yet overwhelmed, urging them to adopt AI with a clear game p…
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This episode of Between the Lines dives into “agentic AI”— autonomous systems that sense, decide, and act without continuous human intervention — and decodes what they mean for property‑and‑casualty carriers. Host Elizabeth Blosfield interviews Sathish Manimuthu, CTO of NeuralMetrics, and Hanif Sidi, EY Americas Property & Casualty Business Consult…
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High net worth individuals often carry public profiles that make them uniquely vulnerable to cyber threats. From executives and celebrities to board members and influencers, their visibility—and the digital footprint that comes with it—attracts sophisticated cybercriminals who may quietly monitor their online presence for months before striking. In…
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Many legacy insurance systems are still stuck in the early 2000s, running outdated, on-premises technology like AS/400s that demand constant maintenance and distract insurers from what really matters—risk, loss control, and customer service. This discussion dives into the biggest technological gaps in the insurance sector, especially among small to…
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Get ready for an exciting episode of Golfertainment with Golfertainment George, Patrick Wraight, and Kevin Amrhein as they sit down with Tony Cañas for a one-of-a-kind conversation! 🎤 Tony shares his career pivots, from underwriter to blogger, best-selling author/speaker, recruiter, and podcaster – and yes, even a magician! Hear all about his journ…
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Homeowners risk is getting wilder, but the answers are already here. On June 18, 2025 (10 a.m. PT / 1 p.m. ET), join this free, fast‑paced virtual Demo Day to watch live walkthroughs from Premier sponsors HomeFactors (Porch Group Media), ZestyAI, and Supporting Sponsor LexisNexis Risk Solutions. You’ll see how fresh property data, computer‑vision i…
  continue reading
 
Would you relish reading insurance contracts on a Sunday afternoon so you can properly counsel your client on what they should buy? Do we hear a “Hell, no?” That’s okay. Self-described insurance nerd and recovering insurance attorney Dan Schuleman will save you the trouble. He cofounded the insuretech Qumis as an assistive-AI platform to quickly an…
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A recent survey highlights rising stress levels among executives, fueled by persistent global uncertainty. Supply chain disruptions remain the top concern for 45% of respondents, especially among international companies still recovering from COVID-era impacts. CFOs are also grappling with the inability to confidently forecast due to geopolitical sh…
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