Welcome to the Association Adviser Podcast, brought to you by Naylor Association Solutions! Hosted by Naylor CEO & President Christine Shaw, the podcast explores strategies and solutions that keep association professionals informed and inspired. Christine is joined in conversation by leading association executives and industry professionals who share their stories and lessons learned. By sharing practical tools and expert advice, the Association Adviser Podcast will give your association the ...
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Naylor Association Solutions Podcasts

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#24: How Small Staff Associations Drive Big Results with Tip Tucker Kendall of NGMA
24:16
24:16
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24:16By [email protected] (Naylor Association Solutions)
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#23: How to Build a Future-Adaptive Association with Jeff De Cagna of Foresight First LLC
24:15
24:15
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24:15By [email protected] (Naylor Association Solutions)
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What does the future hold for associations? Join us for Season Three of the Association Adviser Podcast, brought to you by Naylor Association Solutions, as our host and Naylor CEO, Christine Shaw, explores this question with expert guests who are leading the way forward! We’ll be speaking to association executives and thought leaders about: What th…
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#22: How to Lead with Foresight with Jay Karen of the National Golf Course Owners Association
43:27
43:27
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43:27Most leaders share a common trait: they are doers. They take action, even when it means stepping outside of their comfort zones. Jay Karen, CEO of the National Golf Course Owners Association (NGCOA), exemplifies this mindset. As a key figure in the $103 billion golf industry, Jay not only leads NGCOA but also contributes his expertise as a board ch…
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#21: Unlocking the Power of Value Propositions for Associations with David Murillo of Compass Management
25:35
25:35
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25:35Understanding your association’s value proposition is key to showing up effectively for members—because every membership sector has unique needs. This insight is especially critical today, as members are more discerning about where they invest their dollars, expecting clear returns on their membership. Today, we’re joined by David Murillo, Presiden…
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#20: Integrating AI for Associations with Michael Reed of the American Fence Association
32:45
32:45
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32:45Technology isn’t something to fear—it’s a powerful tool that can propel your association to new heights. Today, we’ll speak with a leader who used both data and new technology like AI to transform his association. In this episode, we’re joined by Michael Reed, Executive Director of the American Fence Association. With over 25 years of experience wo…
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#19: How to Lead Through Crisis with Joy D. Calloway of the National Medical Association
38:20
38:20
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38:20During challenging times, effective organizational leadership can make all the difference. Leadership isn’t just about riding high during moments of growth - it’s about guiding teams through obstacles and increasing resiliency. Today, we dive into the qualities that help leaders stay grounded, authentic, and effective, especially when facing instab…
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#18: How to Meet Members Where They Are with Mike Skiados of The National Association of Professional Insurance Agents
31:27
31:27
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31:27To effectively serve members, associations must first understand them—their priorities, preferences, and the ways they consume information. Today, we’ll explore the art of meeting members where they are to ensure they feel seen, heard, and engaged. Our guest is Mike Skiados, MBA, CAE, and CEO of the National Association of Professional Insurance Ag…
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#17: How to Rebrand Your Organization with Meredith Martino of Women in Government
37:05
37:05
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37:05An organization’s brand is the voice of its story—and sometimes, that story needs a fresh look. If you've been considering rebranding but don’t know where to start, this episode is for you. Today, we’ll explore the power of storytelling through design, why an inclusive design process is critical, and how a successful rebrand can elevate your organi…
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#16: Leading Through Service with Shan Haugabrook of the Atlanta Apartment Association
23:40
23:40
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23:40If your organization is facing challenges with member retention or engagement, this conversation is a must-listen. Today, we’re exploring the power of service-driven leadership and its transformative impact on association growth. We’re diving deep into the strategies and principles that build thriving associations, beginning with strengthening your…
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#15: Transforming Member Communications with Evan Sparks of the American Bankers Association
40:47
40:47
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40:47Prospering associations have one thing in common: the ability to successfully communicate their story. If you want to build a communications strategy that elevates your organization, this is the episode for you. Our guest today is Evan Sparks, CAE, Senior Vice President for Member Communications at the American Bankers Association. From writing to …
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#14: Embracing Foresight and Innovation with Jeff De Cagna of Foresight First LLC
33:36
33:36
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33:36Preparing for the future isn’t just a smart business move - it’s an essential step for the survival of an organization. Listen in for actionable tools to create a governing strategy that is forward-thinking, innovative and shines a light on the areas that may be holding your organization back. Today’s episode is all about being nimble and prepared …
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#13: The Art of the Pivot with Shelley Frost of AOC
19:12
19:12
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19:12Keeping an association relevant and thriving over 50 years after its founding is no small feat. Today’s episode will teach you how to lead an organization into the future, while staying true to founding principles and values. We’ll discuss the importance of taking risks and staying at the forefront of innovation to ensure that your association memb…
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#12: Authenticity, Empowerment, and the Future of Leadership with Artesha Moore of Association Forum
31:04
31:04
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31:04We’re in an authentic leadership revolution. In this episode, you’ll learn how to show up fully as association leader and how to succeed without sacrificing yourself or your values. In today’s Season Two premier of the Association Adviser Podcast, we have the pleasure of speaking with Artesha Moore, FASAE, CAE, President & CEO of Association Forum.…
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SEASON TWO PREVIEW - The Future of Association Leadership and Highlights from Naylor’s 2024 Benchmarking Report
17:37
17:37
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17:37Inspiring and effective leadership is the cornerstone of any thriving association. That’s why in Season Two of the Association Adviser Podcast, we’ll be doing a deep dive into all aspects of leadership. In this Season Two preview, our host Christine Shaw, CEO & President of Naylor Association Solutions, is joined by Sarah Sain, CAE, Vice President …
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#11: Unlocking the Power of Content for Associations with Hilary Marsh of Content Company
26:10
26:10
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26:10So much of an association’s value proposition is delivered through content. Whether you’re struggling to streamline your content efforts or looking to maximize engagement and revenue, this episode will equip you with practical strategies to elevate your association's impact. We're diving deep into the vital role content plays in driving membership …
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#10: How AI Can Revolutionize Your Email Marketing with Erica Salm-Rench of rasa.io
17:14
17:14
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17:14What if you could personalize every email uniquely to the individual recipient on your list? It turns out you can with the help of AI. In today’s episode, Erica Salm-Rench, COO of rasa.io, shares with us how AI is revolutionizing newsletter conversion rates and engagement by adding value through personalization. Erica brings her wealth of experienc…
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#9: How to Ignite Creativity and Innovation in Association Sales with Dianne Vance of AOTA
23:44
23:44
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23:44What do positivity and creativity have in common? When combined, they can motivate a team to achieve above-and-beyond results. In today's episode, special guest, Dianne Vance, CAE, Director of Business Development and Sales at the American Occupational Therapy Association (AOTA), inspires us by sharing her unique journey into the world of associati…
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#8: How to Lead a Small but Mighty Team with Christina Lewellen of ATLIS
27:08
27:08
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27:08When an association values its team as much as its members, the results are inspiring! Today, we have a truly refreshing guest joining us — Christina Lewellen, MBA, CAE, Executive Director of ATLIS, the Association of Technology Leaders in Independent Schools. In this episode, our host Christine Shaw talks with Christina about her compelling journe…
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#7: Creating Magic Through Belonging in Your Association with Aaron Wolowiec of Event Garde
28:35
28:35
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28:35Creating a sense of belonging and community can be a challenging task but when accomplished the results are pure magic! Today’s episode dives deep into the world of creating intentional and meaningful experiences that drive member engagement and foster growth. Our guest, Aaron Wolowiec, MSA, CAE, CMP Fellow, President & Founder of Event Garde, is a…
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#6: The Formula to a Successful Brand Reinvention with Bill Rowan of NAPA
23:53
23:53
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23:53Clear communication and marketing directly translates to how an association is resonating with its members … or not. In this exciting episode, we’re diving deep into the world of association communication and marketing strategies and rebranding efforts with our special guest, Bill Rowan, Senior Director of Communications & Marketing for the Nationa…
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#5: Driving Success with Compassionate Leadership with Jennifer McClennon of NHPCO
16:58
16:58
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16:58Empowering and motivating a team consistently can be a daunting task, but it doesn’t have to be if you center your efforts on the human experience. In today's episode, we're joined by Jennifer McClennon, MSN, RN, CNL, CHPN, Manager of Business Strategy at the National Hospice and Palliative Care Organization (NHPCO). Jennifer, with her unique backg…
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#4: How Building Stronger Member Relationships Drives Value & Non-Dues Revenue with Larry Montague of TAPPI
27:06
27:06
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27:06What does it take for an association to go global and also withstand the test of time? In today’s exciting episode, we sit down with Larry Montague, President & CEO of TAPPI, to explore the dynamic strategies that led him on a path to transforming TAPPI’s financial state into one of notable, profitable success. Larry shares how he transitioned from…
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#3: How To Embrace Your Core Values & Authenticity in Leadership with Tracy Folkes Hanson of CSAE
34:21
34:21
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34:21Being a growth-minded leader can shift your association into a culture that is both value-driven and authentic. In today’s episode we’re honored to talk with Tracy Folkes Hanson, CAE, President & CEO of CSAE. Join us as we dive into what it means to embrace a growth mindset as our host, Christine Shaw, discusses with Tracy the significance of mento…
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#2: How to Create Community & a “Better Together” Mentality with Steven Stout & Katy Markert of TSAE
30:53
30:53
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30:53We are all aware that storytelling is a powerful tool to create connection, but are you using this strategy to its fullest in your association? In today's episode, we explore the dynamic world of association management and how to bring events, publications, and content to life with the power of storytelling. We have two remarkable guests, Executive…
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#1: How to Create an Inclusive Leadership Mindset with Michelle Mason of ASAE
30:26
30:26
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30:26What is the key to creating an inclusive, collaborative and value-driven culture? In today’s premiere episode of the Association Adviser Podcast, we have the distinct pleasure of talking with Michelle Mason, FASAE, CAE, President & CEO of The American Society of Association Executives (ASAE). Michelle brings her wealth of expertise in association l…
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SEASON ONE PREVIEW - Non-Dues Revenue: Driving Association Growth and Member Engagement
8:57
8:57
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8:57The recent Association Benchmarking Report shows that generating more non-dues revenue stands as the biggest challenge associations face. That is why we chose to focus on the topic of non-dues revenue throughout our Season One launch of the Association Advisor Podcast. In this preview of Season One's topic, our host Christine Shaw, CEO & President …
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Introducing: The Association Adviser Podcast
1:26
1:26
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1:26Welcome to the Association Adviser Podcast, brought to you by Naylor Association Solutions! Hosted by Naylor CEO & President Christine Shaw, the podcast explores strategies and solutions that keep association professionals informed and inspired. Christine is joined in conversation by leading association executives and industry professionals who sha…
…
continue reading