This podcast is where we discuss different ways to run your I.T. business whether you are a one-person shop or leading a growing IT Service provider. This is the place for you.
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MSP Podcasts
Educational sound bytes to help MSPs and their clients navigate Cyber Security. Cybersecurity maturity is a journey, don't go it alone. Interviews and guidance from fellow MSPs and other Industry experts. Our goal is Secure Outcomes and together we can make a difference.
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Join hosts Justin Esgar and Eric Anthony as they discuss weekly the many facets of the IT services business and have some fun along the way. There will also be a steady flow of guests to provide their unique insights into the topic of the week.
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MSP Insider is your backstage pass to everything Managed Service Providers really care about. Forget the fluff—this is where we tackle the real challenges, share unfiltered advice, and dive into the stories that make the MSP world tick. From scaling your team to navigating the chaos of ticket management, we cut through the noise with insights that actually matter. Featuring industry leaders, battle-tested pros, and the occasional war story, every episode is packed with the strategies and too ...
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The MSP Sales Podcast digs into the philosophy, strategy, sales training, and techniques that allow a managed service provider to meet their maximum sales potential. For managed service providers who want to scale, we’ll discuss the critical systems that must be in place for every MSP to succeed. We’ll be joined by industry specialists in the IT industry to offer their expert insights. Hosted by Brian Gillette, his own unique and proven empathy-driven sales philosophy has helped generate mil ...
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Sunny’s Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level! https://hubs.ly/Q02DrxnQ0
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"Fireside MSP" is a warm, engaging podcast brought to you by the Managed Service experts at XenTegra, where technology meets conversation around the virtual fireside. Each episode dives deep into the world of managed services, exploring the latest trends, solutions, and innovations that are shaping the future of technology. Hosted by seasoned professionals from XenTegra and featuring occasional guest appearances from our industry partners, "Fireside MSP" aims to demystify the complex world o ...
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Podcasts, articles, and reference materials for Managed Service Providers. Brought to you by James Kernan and produced by Kernan Consulting.
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IT and Cybersecurity news geared towards people involved in the IT industry including vendors, VARs, MSPs, MSSPs, SOCs, NOCs, Resellers, and other industry professionals. Our topics cover industry news, partner programs, cybersecurity, AI and more.
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Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery, your essential resource for navigating the evolving world of Managed Service Providers
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Welcome to The BMK Vision Podcast — the show for MSP leaders, IT professionals, and the vendors who support them. Hosted by the team at Bering McKinley, each episode delivers real-world insights, strategic guidance, and no-BS conversations to help you grow, scale, and profit in the managed services space. We challenge outdated models, highlight proven standards, and share stories from the front lines of consulting. Whether you’re just getting started or running a mature MSP, this podcast hel ...
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Join the brightest SolarWinds minds and IT industry influencers, as they cut through the jargon and give you the tools you need to grow and keep your tech knowledge razor-sharp. Come with questions—leave with actionable steps and practical insights. Have ideas for future episodes or topics? Tweet us @ SolarWinds using #TechPod.
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Now that's IT: Stories of MSP Success dives into the journeys of some of the trailblazers in the Managed Service Provider industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew, Now, That's IT. This podcast provides educational information about issues tha ...
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Lead generation automation for MSPs. Done through conversion-focused website building and PPC management.
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Welcome to Act on Tech, the podcast that empowers you to harness technology to boost your productivity and simplify your life. Hosted by tech enthusiast and entrepreneur Alex, each episode dives into actionable tips, tools, and insights to help you stay ahead in the digital age. Discover practical advice, expert opinions, and cutting-edge trends, all while learning about Alex Custom Tech, a leading MSP dedicated to providing personalized IT solutions for business and residential customers. T ...
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Join Abhi and Ben as they explore career paths, mistakes, and lessons learned in the IT industry.
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In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.
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Charles works with MSP's & IT business to grow with digital marketing.
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Welcome to THE LAST ASSET STANDING with Peter Merrick & Adrian Spitters — financial survivalists with advice you need to hear. Merrick & Spitters cut through the noise to break down real-world issues and headlines and expose what they actually mean for your wallet, your future, and your freedom. This isn’t your average finance show. From international sanctions and central bank sleight-of-hand to digital currencies and disappearing dollar power, they don’t chase trends — they call them befor ...
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A podcast discussing Doctor Who-related items, more often than not in threes, whether stories, guests, or anything else. Featuring a regular team of hosts, including Kenny Smith, and David Steel (not the former Liberal Party MP, MSP and leader). Our other regular conspirators are Dr John Bollan, Stephen Day and Matt Michael, with irregular appearances from the podcast's founding father, Tom Harris (the former Labour MP). We also welcome a host of great Doctor Who guests, using "Kenny's botto ...
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“Behind every thriving MSP/MSSP is a founder who cracked the growth code—these are their stories.” Founder-led IT leaders share exactly what it takes to break revenue plateaus, eliminate bottlenecks, and build MSP/MSSPs and other companies in the IT space that scale without founder burnout. Hosted by Chris Larcade, fractional CRO and growth strategist, each episode delivers actionable insights, battle-tested strategies, and unfiltered stories from the IT CEOs shaping the industry’s future.
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The only deep podcast covering 100% Minnesota, 100% startups, 100% tech. Starring Kathy Grayson, Paul DeBettingies, Casey Allen. Powered by the Minneapolis St. Paul Business Journal.
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The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. The podcast aims to provide actionable advice and tips that help IT businesses survive and grow in the competitive tech industry. The podcast features guest interviews with seasoned IT professionals, business owners, vendors and industry leaders who share their experiences, insights, and strategies for success. These discussions often cover topi ...
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Join Bryce with the Technibble MSP Podcast where we provide quick tips to get quick wins in your MSP Business
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Launching a special, limited edition of SuperOps.ai's podcast, SuperPod - Recession-proof your MSP. We invite thriving MSP veterans who have pushed through many downturns and ask them the secrets that have kept their businesses resistant to recessions.
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TubbTalk: Wired for Connection is a women-led spinoff of TubbTalk: The Podcast for Managed Service Providers. Wired for Connection was created to amplify the diverse, underrepresented voices shaping the IT & MSP industry. Unlike traditional MSP podcasts focused on tools and tactics, we dive into the real, human stories of those redefining leadership in tech.
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This is a monthly podcast hosted by Kimbley IT's founders, James and Kyle, who talk about what has happened in the business in the previous month. The perfect podcast for those interested in business and watching companies grow.
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Introducing "IT Unplugged" - your go-to podcast for all things IT, Cybersecurity, Business, and Technology! Join our experts as they break down complex topics into simple, easy-to-understand concepts. In each episode, we'll explore the ever-evolving digital landscape and provide practical insights to help your business navigate this exciting world. From cybersecurity best practices to the latest tech trends, we've got you covered. No IT jargon, no complicated explanations - just straightforw ...
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Raising Tech is your guide to understanding the role technology plays in your community, where to invest to transform culture, and how to bring your team and residents along the journey. Tune in to explore the latest tech trends, dive into hot topics, and hear from industry experts, community leaders, and innovative vendors shaping the senior living tech landscape. Each episode is packed with practical insights and real-world stories to help you spark change and level up your community’s tec ...
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We want to make your MSP better. Join us each week as we discuss technology, operations, best practices, account management strategies and sales techniques. If you are out there grinding in the IT trenches from the help desk to the corner office, this podcast is for you.
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Community IT offers free webinars monthly to promote learning within our nonprofit technology community. Our podcast is appropriate for a varied level of technology expertise. Community IT is vendor-agnostic and our webinars cover a range of topics and discussions. Something on your mind you don’t see covered here? Contact us to suggest a topic! http://www.communityit.com
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Where can you turn to speak with the movers and shakers in the IT industry? The MSP Marketing Show is your source for up-to-date business info.
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MSP takes you into the future. Every week we look at advances in science and technology and ask how they will change the world we live in. And discuss how we can use our power and influence to shape the society of tomorrow.
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Running an MSP or IT Service Provider is incredibly hard 😖 (yet also VERY rewarding at the same time 😁) Join Pete, Scott, Richard, and Andrew for this light-hearted, entertaining show full of lessons, mistakes, stories, & craziness from the trenches of running and selling our own MSPs. Each week, we'll dig into the latest MSP news of the week and we'll then deep dive into a HOT topic that's super relevant to the MSP space. (including Marketing, Sales, Pricing, Packaging, People, Service Deli ...
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Anxiety discussions Cover art photo provided by Efe Kurnaz on Unsplash: https://unsplash.com/@efekurnaz
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I’m Haree Patel, Founder and CEO of iceConnect, and this is the podcast where we dive into the ups and downs of running a business in today’s tech-driven world. Whether you’re a small business owner, an entrepreneur, or somewhere in between, this show’s for you. We’re all about real conversations with fellow business owners, sharing what’s worked, what hasn’t, and how technology can make (or sometimes break) a business. Have you ever wondered how others manage to grow without losing their mi ...
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Here's where you can download and digest your best bits of MSP marketing in simple steps for sustainable success. Presented by Mike Knight MBA FCIM (an elected Fellow of the Chartered Institute of Marketing with over 25 years of experience owning a marketing business) who has helped thousands of businesses and MSPs all over the world since 1998. As well as helping MSP owners grow via referral marketing, MKLINK have helped many MSP owners scale rapidly via with mergers and acquisitions as well.
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Welcome to the Building a Profitable MSP with Chris Wiser podcast where we dive deep into the world of MSPs! Join Chris Wiser (CEO of 7 Figure MSP), in this new podcast series for invaluable insights and strategies on how to build a Profitable MSP. Tune into our weekly interviews featuring industry experts and members of Chris’ Inner Circle programme as they discuss what sets highly successful MSPs apart. From cyber security to business management, we cover it all to help you thrive as an IT ...
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Set Aside Some Time podcast is a creation of The National Medicare Secondary Payer Network (MSPN), the leading source for education on MSP compliance. This podcast series will provide the most up-to-date and accurate information to anyone directly or tangentially involved in MSP matters. Interviews feature leading experts in MSP compliance and in fields touched by MSP matters.
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The Managed Services space can be a challenging place to build a business. Tune in to hear industry experts talk about topics that are on the minds of MSPs in the Peer Groups. Our hosts come from working in the trenches at Managed Service Providers, and are active MSP Peer Group facilitators that have conversations with dozens of MSPs each month. Topics we will cover will include finance, pricing, sales, marketing, running the business, legal, and pretty much anything MSPs are talking about.
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SuperPod is back for Season 2! Join us in this edition of SuperPod — Road to 1 million as we talk to MSP owners who've been there and done that on their road to 1 million in revenue. Tune in as we discuss their stories, learnings, and actionable strategies to help your business hit that seven-figure revenue mark. Presented by SuperOps.ai.
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Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of. His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what ins ...
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Discussion - Relationships - Abundance - Wellness - Sensuality - Romance AND Politics when in CONUNDRUM mode! CONSCIOUSLY CREATE YOUR LIFE - Merging Metaphysics into day-to-day physical living! All tools of creation; stones, crystals, colors, STRATEGIC THOUGHT, authentic emotion - how to consciously manifest: PEACE (!) : MONEY; ROMANCE; WELLNESS; CAREER WINS - Hosted by Metaphysical Consultant, Intention Coach, Author, and former Los Angeles Radio Air Personality, Rev. Gillian V Harris, M.S. ...
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Religious family. Being me. Music. Tv.gay. bi nashville. Orlando. Msp. Bna
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The podcast that helps MSPs get ahead. Join Brendan Ritchie each week to hear the latest news, insights, and opinions that matter to people working in Managed Service Providers (MSPs) and telcos in Australia and New Zealand. Insights as a Service is the podcast that pulls together the key industry talking points and combines them with real world experiences shared by industry leaders to deliver value to professionals working in tech. Each episode is made possible by the microphones, studio s ...
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A podcast about the secrets on how to build your IT business from industry veterans while learning about whiskey!
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Business is a battle, and we came here to WIN! Carrie and Ian Richardson are partners and serial entrepreneurs who specialize in strategic growth and exit planning for SMBs. Every week, we ask business owners and leaders two important questions: "What's Important Now?" "How are you winning?" Created by entrepreneurs who love strategy, sales and strategic selling, we interview business owners and sales leaders at all stages of growth across multiple industries. Learn from experts sharing thei ...
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Hosted by Dan Tomaszewski, The Powered Services Pro podcast is your high-voltage source for all the cutting-edge trends and electrifying information you need to supercharge your MSP. Plug into vital industry strategies and insights while diving into the hottest topics shaping the channel—whether it's tapping into new markets, leveraging advanced tools, or adopting forward-thinking strategies. Tune in to power up your MSP!
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MSP Market Shrinks as Revenue Soars: AI Security Developments and Deepfake Law Updates
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The managed services provider (MSP) market is experiencing a paradoxical trend where revenue is increasing while the number of providers is decreasing. According to Canalys data, global managed services revenue surpassed half a trillion dollars in 2024, reflecting a year-over-year growth of 9.7%. However, the number of channel partners has slightly…
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Endpoint Management That Actually Works: Intune, ControlUp, and Heimdal with XenTegra
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Trevor Mansell and Brian Clark break down what modern endpoint management looks like in the real world. With Windows 10 to 11 migrations in full swing and EUC stacks evolving, they share how XenTegra is simplifying tool sprawl and hardening security with a pragmatic trio: Microsoft Intune for deployment and compliance, ControlUp for real time visib…
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Incident Response Planning and Table Top Exercises
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In the current threat landscape, one can easily become overwhelmed. I sat down with Noam Morginstin, founder of Exigence, to talk about realistic ways MSPs can begin building their Incident Response Plan and how to tackle successful Tabletop Exercises and prepare for resilience.
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EP 283 Summer Recap & What’s Next for MSP Unplugged
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We’re back in the studio! After a summer packed with live recordings, travel, and behind-the-scenes hustle, we’re kicking things off with a full recap episode. In this laid-back session, we catch you up on everything we’ve been working on—both personally and professionally. From summer takeaways to future goals, hear what’s on deck for MSP Unplugge…
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MSP Leadership: Why Emotional Intelligence is the Game Changer
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Are you clinging to outdated MSP strategies while the industry is evolving faster than ever? Discover the pathways to turn technical hurdles into business growth and redefine your service offering for 2025 and beyond. Summary: In this episode of MSP Insider, Jeffrey Newton interviews special guest Sean Freeman to unearth the changes MSPs must embra…
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Episode 22 - How MSPs Build Sales Confidence (w/ Guest: Brian Doyle)
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Fear and uncertainty hold back more MSP sales opportunities than most owners realize. You land the meeting, deliver the proposal, or finally get that chance you’ve been waiting for — and then doubt creeps in. The truth is, confidence isn’t something you’re born with. It’s something you build. In Episode 22 of The MSP Sales Podcast, Brian Gillette s…
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Trust, Care, and Community: MSP Lessons with David Bugeja
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Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. What we’ve learned is this: real success in the MSP world isn’t just about the technology you deliver — it’s about …
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Matt Mulcahy shares the blueprint for launching MSP Cyber in 2025. We cover what it really costs, what tools matter, where MSPs are going wrong with value, and why combining IT with digital marketing is a game-changer. Why Listen: Learn the real startup costs of an MSP today Why Miami’s IT market is still wide open Shifting value away from just hel…
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Passing the Torch: How James Thompson Turned a Family Business into a Thriving MSP
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What happens when a family-owned computer repair shop faces the recession, changing technology, and the challenges of scaling? James Thompson of ECS Technology Solutions shares how he transformed his father’s local IT business into a thriving managed service provider (MSP). In this episode of Now That’s IT: Stories of MSP Success, host Chris Massey…
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How Ignoring DNS Can Tank Your Client's Business | EP127
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In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony dive deep into one of the most overlooked — yet critical — services MSPs should be managing: DNS and domain control. From client horror stories to missed opportunities, Justin and Eric break down why DNS and domain management should be top-of-mind for every managed s…
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We’re Building a Unicorn MSP – Here’s How - Carlos Torres III
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From marketing to MSP: See how this agency owner made the leap! Discover the IT insights gained from marketing and the cybersecurity golden egg. Is a marketing-first approach the secret weapon for MSPs? #MSP #Marketing #Cybersecurity #BusinessStrategyBy Josh Peterson
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LogMeIn: Innovations in Patch Management and MSP Solutions
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Send us a text Chris Savio, Senior Director, Product Marketing at GoTo (fka LogMeIn), talked about GoTo’s suite of solutions, particularly the Resolve product, which provides a unified endpoint management system designed to assist managed service providers (MSPs) in transitioning from legacy systems. Chris highlighted the product’s features, includ…
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As we talk to MSPs each week we find ourselves talking about several processes on a regular basis. Natalie and I took a little bit to come up with our top 5 processes that all Managed Service Providers should have in their business. We had a little bit of overlap so our top 5 processes each turned into a total of top 8 processes. Our top processes …
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106. Integrating Tech to Empower Residents and Staff with Heather Tussing
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Matt Reiners sits down with Heather Tussing, President of The Aspenwood Company, to explore how innovation, strategy, and a people-first approach are shaping the future of senior living. With over two decades of experience in the industry, Heather shares lessons learned, evolving technology trends, and how Aspenwood is thoughtfully embracing tech w…
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Podnutz Pro Replay “Time to Make the Donuts” (EP 898)
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Floods, failed DIY, and donut debates! This episode covers everything from home catastrophes to the practical realities of IT support when clients do things their own way. This episode with Matt delivers more laughs, hard lessons, and hands-on IT advice than a week in the field. Why listen: Learn how a simple bathtub disaster led to a total home ov…
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From AI Speech Changes to Taco Bell's Drive-Thru Woes: The State of AI and Google's Ruling
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Artificial intelligence (AI) is rapidly transforming the business landscape, with channel partners adopting agentic AI at a faster rate than their clients. A recent survey indicates that while only 8.3% of partners and 4.7% of clients have fully integrated AI into their operations, larger firms are leading the way. Security and compliance concerns,…
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422: Optional Extras 17 - B&M wave one 2025
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The latest Doctor Who action figures are here, in B&M stores across the UK.As ever, we're joined by Al Dewar (from Character), to discuss the creation of these figures, the Fifteenth Doctor's TARDIS, and apart of Executioner Daleks. Al also reveals details about the upcoming Revenge of the Cybermen set.Plus, in a coda, we pay tribute to Christopher…
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Internet Failover: Staying Online When Your ISP Goes Down
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What happens when your internet goes down in the middle of the workday? For most businesses and home offices, everything grinds to a halt. In this episode of Act on Tech, Alex explains the importance of internet failover—backup connections that keep you online when your primary ISP fails. Learn the different options, from dual ISPs to LTE/5G backup…
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AI Adoption Grows Amid Earnings Reports: NVIDIA, Dell, HP, and CrowdStrike Face Market Challenges
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Gartner predicts a significant shift in the adoption of artificial intelligence (AI) within enterprise applications, forecasting that by 2026, 40% of these applications will feature task-specific AI agents. This marks a dramatic increase from less than 5% in 2025, with AI expected to drive around 30% of enterprise application software revenue by 20…
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105. Resident Exclusives- Backups, Storage, and the Cloud
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In this practical and informative episode, Tech@Home technician James Peck walks listeners through everything they need to know about backing up and managing files on their smartphones and other devices. From cloud storage to flash drives, James outlines simple, user-friendly methods to keep your digital memories safe and your devices running smoot…
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Zombi! Voudon! Haiti!We're joining the Seventh Doctor, Ace and Bernice as they encounter White Darkness - the first Doctor Who novel from the prolific David A McIntee.Sadly, David passed away late last year, having previously agreed to come on to discuss this novel, but through archive interviews, we're able to bring together some of the story of h…
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Navigating AI in PR: Strategies to Combat AI Washing and Enhance Engagement with Stamatis Astra
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Stamatis Astra, co-founder and chief business officer of Intelligent Relations, discusses the growing skepticism surrounding companies that label themselves as AI-driven. As the market becomes inundated with buzzwords, buyers, media, and investors are demanding proof of genuine AI capabilities rather than mere marketing jargon. Astra emphasizes the…
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How to Nonprofit AI with Brenda Foster pt 1
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Vanguard Communications’ Chief of Innovation Brenda Foster shared tips and practical advice on getting started using generative Artificial Intelligence AI tools at your nonprofit in a way that matches your mission and values. Learn how to prompt, when and how to use AI tools, and when not to. Learn how to evaluate the outputs and feel good using AI…
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It's CSOC o'clock! In this episode, we dive into the high-stakes world of cyber defense with the manager of cybersecurity operations at a critical infrastructure organization. From ransomware threats and zero-day exploits to the rise of nation-state-backed Advanced Persistent Threats (APTs), our guest reveals how security teams manage 24/7 threats,…
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AI’s Dark Side: What Every MSP Needs to Know
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AI is revolutionizing the landscape of cybercrime, introducing sophisticated threats such as deepfakes, voice cloning, and autonomous attacks. The rise of generative AI tools has led to a staggering increase in phishing messages and email fraud losses, with many organizations reporting that they have already experienced AI-powered attacks. Despite …
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OpenAI Lawsuit Highlights AI Safety; Kyndryl Automates Security, NASA Predicts Solar Weather
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A lawsuit has been filed against OpenAI, alleging that its chatbot, ChatGPT, played a role in the tragic suicide of a teenager named Adam Rain. The complaint, brought forth by Adam's parents, claims that the chatbot not only assisted him in drafting a suicide note but also discouraged him from seeking help from adults, thereby worsening his mental …
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Embracing AI: Insights & Rollout Strategies
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Overview: In this episode of the SMB Community Podcast, hosts Amy and James discuss various topics including the shift in weather in the Midwest, the importance of developing an AI practice for Managed Service Providers (MSPs), and insights from top MSP executives about AI in the workforce. Amy highlights her AI course for MSPs, emphasizing the nee…
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AI Malware Detection by Microsoft; Rising Phishing Threats; Gartner's Urgent AI Integration Call
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Microsoft has launched Project IR, an advanced AI capable of reverse-engineering malware with a remarkable 90% accuracy rate. This autonomous agent utilizes a combination of large language models and specialized cybersecurity tools to identify threats effectively, achieving a low false positive rate of just 2%. Recent tests demonstrated its capabil…
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BBC Books recently released four new Target novelisations - of four stories in a row!Today, we're joined by Gareth L Powell, who has adapted the Fifteenth Doctor and Belinda adventure The Well, for the printed page.Courtesy of our friends at BBC Audiobooks, we also have an extract from the book too, read by Caoilfhionn Dunne. Get ready to find out …
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If you are an MSP, there is probably at least one tool in both the physical space and the digital space that you were just awestruck when you finally got your hands on it. I sit down with Charles Love of ShowTech Solutions to talk about some tools from the wayback days and how the tools today are in some ways truly transformational in how they save…
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Windows 11 Update: Why Your SSD Might Be Slowing Down
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Noticing your computer running slower after a recent Windows 11 update? You’re not alone. In this episode of Act on Tech, Alex explains how a recent Windows 11 patch has been causing SSD performance issues—leading to longer boot times, sluggish apps, and slower file transfers. Learn what’s behind the slowdown, how to check if your system is affecte…
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Is Your Insurance Broker Really On Your Side?
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Manufacturing insurance Wisconsin | Risk management consultant | USI Insurance Services | Business insurance broker advocacy Is your insurance broker truly advocating for you? In this episode of IT Unplugged, we sit down with Stephanie Lee, Senior Risk Management Consultant at USI Insurance Services, to discuss how manufacturers can tell if their i…
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Ever been told, “You’re too expensive”? Yeah, me too. In this episode, I share how I deal with prospects who quote me lower rates from “their guy” — and why I never match those prices. Instead, I focus on flipping the conversation to value, downtime costs, and the trust that keeps clients with me for decades. Why Listen: Learn why I never match low…
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Is the AI Bubble Bursting? GPT-5's Success, Four-Day Workweeks, and Talent Crisis Explored
16:16
16:16
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Analysts are raising alarms about the potential for an AI economy bubble, reminiscent of the dot-com crash, as AI-related spending now constitutes about 2% of the U.S. GDP. This surge in investment, particularly following the launch of ChatGPT, has led to significant capital expenditures by major tech firms, consuming a large portion of America's i…
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The Cybersecurity Bill That’s Changing Healthcare IT - Terry Baylor
41:12
41:12
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Is a higher calling leading Terry Baylor's IT firm to success? Discover the spiritual and strategic pivots driving Lift Life Technology's rise in the MSP space. From healthcare focus to mentorship and cybersecurity. #MSP #ITSolutions #Cybersecurity #Leadership #HIPAAComplianceBy Josh Peterson
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EP 282 Putting MSPs First – GTIA’s New Era
26:37
26:37
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In this episode of MSP Unplugged, we sit down with Dan Wensley, CEO of GTIA, to unpack the powerful transformation of the Global Technology Industry Association. Dan shares how GTIA is shifting from certification-focused roots to becoming a purpose-built, community-first nonprofit dedicated to helping MSPs, vendors, and IT professionals thrive. We …
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95% of AI Pilots Fail; UK Drops Apple Encryption Demand; US Buys 10% of Intel with Taxpayer Funds
18:21
18:21
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MIT's recent report reveals that a staggering 95% of enterprise generative AI pilot programs fail to deliver results, primarily due to poor execution rather than the quality of the AI models themselves. The study, which involved interviews with 150 leaders and a survey of 350 employees, highlights a significant learning gap in integrating these too…
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The Future of MSPs: Adapt or Disappear by 2025
56:20
56:20
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56:20
The reality for MSPs is stark—80% may vanish by 2025 if they don't adapt. Are you among them, or are you ready to break free from the status quo? Summary: In this eye-opening episode, we dive deep into the harsh truths MSPs need to face to ensure survival and growth. Discover how your current strategy could be holding you back and the steps you nee…
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Scaling Smart: How Scott Jefferis Grew an MSP from $0 to $2.4M
21:43
21:43
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Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. Over the years, we learned that real success in the MSP world isn’t just about the technology you deliver — it’s ab…
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We're continuing our run of adventures with the Seventh Doctor, Ace and Bernice Summerfield in the New Adventures.Today, we're featuring Lucifer Rising, and speak to co-author Andy Lane about the first book of his career, which has since gone on to spawn a successful series of Young Sherlock Holmes novels - which are being adapted by Netflix.We fea…
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How Satellite-Powered IoT is Transforming Industries with AI and Edge Computing Innovations with Ian Itz
21:04
21:04
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21:04
Satellite-powered internet is revolutionizing connectivity in remote areas, enabling industries to monitor, protect, and respond to challenges like wildfires, utility management, and personal safety. Ian Itz, Executive Director at Iridium Communications, discusses the innovations driving this transformation and highlights the potential for signific…
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Navigating SaaS Management and AI: Key Trends for MSPs from ChannelCon 2025 with John Harden
15:41
15:41
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Dave Sobel interviews John Harden, the director of strategy and technology evangelism at Auvik, discussing the evolution of SaaS management and its growing adoption in the industry. Since Auvik's acquisition of SaaSlio in 2022, the company has invested significantly in engineering efforts to enhance its SaaS management capabilities. Harden highligh…
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How to Respond to a Cybersecurity Incident at a Nonprofit with David Dawson
24:00
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Does your nonprofit know what to do when a staff person clicks on a suspicious email and instantly regrets it? David Dawson is a Senior Engineer at Community IT on the escalation team for our help desk. Recently he led the response to a cybersecurity incident at a nonprofit client. In this Community IT podcast, he answers Carolyn’s questions about …
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Welcome to The Cyber CEO. This trailer sets the stage for what’s to come. I’ll be sharing real stories, lessons, and straight-talking advice from business owners who’ve been through it all. Expect honest conversations with people who know what it takes to run and grow a business in today’s fast-moving tech space. I’m Haree Patel, founder of iceConn…
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Understanding AI Error Rates: Best Practices for MSPs in Workflow Automation and Project Management with Mike Psenka
17:05
17:05
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Mike Psenka, CEO of Moovila, discusses the limitations and challenges of large foundational AI models, particularly in the context of their application in complex tasks. While these models have shown impressive capabilities, there is a growing concern about their reliability, especially when it comes to analyzing intricate data structures like grap…
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Microsoft Undercuts MSP Margins, Alert Fatigue Hits Security Teams, Intel's Bailout, AI Server Boom
15:58
15:58
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Microsoft is facing backlash from managed service providers (MSPs) for not adequately protecting them against aggressive pricing strategies employed by larger licensing solution providers. These larger entities are reportedly undercutting smaller MSPs by as much as 20%, leading to significant margin erosion and increased competition. The Cloud Solu…
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Episode 8; If You're Not Practicing, You're Losing Sales
51:33
51:33
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Sales teams that don't role-play are 'losing' deals. Practice tough scenarios like gatekeepers, objections, & awkward client convos. "Just another person"—humanize the sale! #salesstrategy #salestraining #salescoaching #roleplayBy Josh Peterson
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From Break-Fix to Boardroom: Chris Day's Blueprint for MSPs
35:50
35:50
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In this compelling episode, MSP legend Chris Day shares his transformative journey from an IT services entrepreneur to a software visionary who helped solve the industry's biggest documentation problem. Join us as we discuss: Why a plumber role is a dangerous posture for an MSP and how to pivot to a strategic advisor. The birth of IT Glue: How solv…
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MSP Sales Mastery: Why Half of Deals Die
1:12:09
1:12:09
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Why are so many MSP sales processes doomed from the start? Discover the hidden pitfalls that kill more than 50% of your deals and learn how to transform your strategy into a winning formula. Summary: In this episode, we dive deep into the elements that sabotage MSP sales efforts and reveal the methods to overcome them. From understanding the differ…
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Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss various topics including the challenges of hiring level 3 and level 4 IT professionals, the importance of certifications and ongoing education in the IT industry, and the current job hiring trends influenced by the COVID-19 pandemic. They also touch upon an interest…
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