Every estate manager has a story — and this is where you get to hear them. The Easemakers Podcast is made for people who are passionate about the art of private service. Tune in to learn from the best in the business, get tips and inspiration to fuel your career, and connect with people get it. The Easemakers Podcast is presented by Nines, household management software and services built to help discerning households and the people who support them live with ease.
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Renting out high-end homes and creating a gold standard vacation rental experience with Key.co Founder & CEO Kim Lalande
31:48
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31:48Curious about turning a second home into a vacation rental? In this episode of the Easemakers Podcast, we talk with Kim Lalande about what to know before putting a luxury property on the short-term rental market, how to appeal to a particular type of traveler, and how to create a high-end guest experience. Kim is the Founder & CEO of Key.co, a hosp…
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Avoiding AI-driven cybercrime and protecting digital privacy in a changing landscape with BlackCloak Founder & CEO Dr. Chris Pierson
42:57
42:57
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42:57The cybersecurity landscape is changing rapidly with the increasing prevalence of AI-driven cybercrime. In this episode of the Easemakers Podcast, we talk about what private service professionals can do to minimize risk with Dr. Chris Pierson, CEO and Founder of the concierge cybersecurity and privacy platform BlackCloak. Tune in to learn about the…
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The value of range in estate management with Estate Manager, Consultant and Founder of Resonate Estate Management Steve Davis
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36:04Every private service professional has a unique path into the industry. For Steve Davis, a wide range of experiences — including a lifelong love of music — prepared him for a career in estate management. In this episode of the Easemakers Podcast, Steve shares how being an "expert generalist" has helped him succeed in private service. Tune in to hea…
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The most common losses facing HNW homeowners and how to prevent them with PURE Insurance Chief Growth Officer Mark Galante and Head of Risk Management Jason Metzger
38:26
38:26
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38:26What are the most common losses facing high net worth homeowners, and what are they overlooking when it comes to prevention? In this conversation, PURE Insurance Chief Growth Officer Mark Galante and Head of Risk Management Jason Metzger dig into the data from 2024, uncovering the trends in homeowners’ claims and sharing practical tips for reducing…
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The generational wealth transfer's impact on properties, family office staff and more with Parere Advisory's Janet Arzt and Skye Young
48:40
48:40
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48:40How do you navigate the changes that come with transferring wealth from one generation to another? What are the challenges and opportunities families have as G2+ starts to share properties and assets? In this conversation, Parere Advisory Founder and Managing Partner Janet Arzt and Managing Director Skye Young share the trends they see across famil…
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Organizing for smoother moves and transitions with project-based personal assistant Heather Swain
39:31
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39:31LA-based Easemaker Heather Swain has carved out a niche helping clients stay organized through any transition. In this episode of the Easemakers Podcast, Heather shares what she's learned from helping clients move, consolidate properties, and navigate moments of transformation. Tune in to hear her tips for helping principals stay organized in the m…
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Surprising art discoveries, rare collections and tips for navigating the art market with Fine Art Advisor Ronald Varney
26:17
26:17
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26:17We've all heard stories of surprising art discoveries — jewelry found in desk drawers, vintage cars uncovered in barns — so what can we learn from these stories? How do you protect and preserve valuable assets and collections, and what should everyone in private service know about navigating the art market? Ronald Varney is a Fine Art Advisor with …
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From PA to secure lifestyle expert: Umbra International CEO Kate Bright on her path to invisible protection
42:12
42:12
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42:12At first glance, you might not expect Kate Bright to be a part of a security detail — which, she says, is exactly why she's right for the job. In this conversation, we talk with Kate about invisible protection, and how she made the move from personal assistant to secure lifestyle expert and Founder and CEO of Umbra International, a full-service sec…
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Soft skills and emotional intelligence in private service with Institute of Modern Butlers Chairman Steven Ferry
28:30
28:30
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28:30When emotions are running high, how do you turn things around, solve the problem, and provide the best possible service? In this episode of the Easemakers Podcast, Steven Ferry, Chairman of the Institute of Modern Butlers, shares how working on soft skills and emotional intelligence can help you better navigate tough situations with principals, sta…
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[Special episode] Managing risk and assessing executive protection programs in times of uncertainty with Rescor Group Co-Founder & CEO Wayne DeCoste
37:53
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37:53Today, security is top of mind for high profile individuals and the people who support them. In the aftermath of the shooting that killed United Healthcare CEO Brian Thompson, Wayne DeCoste and his team at Rescor Group have had an influx of calls from people scrambling to improve their executive protection programs. Now, in a special episode of the…
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Bringing creative projects and estate brands to life with Jack Grayson
25:16
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25:16How do you bring a big creative vision to life, whether it's a logo and brand for an estate, a once-in-a-lifetime party, or an upgrade of simple service touches like napkins and platters? Jack Grayson started out as a photographer, then, quite by accident, found himself managing creative projects in high end estates. Now, he's sharing his secrets f…
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The value of personalized insurance coverage for high net worth clients with Private Risk Management Association CEO Diane Delaney
30:41
30:41
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30:41What's the difference between mass market insurance and personalized insurance coverage? How do you decide on the best fit, and how do you find a broker that's right for you? In this episode of the Easemakers Podcast, Private Risk Management Association CEO & Executive Director Diane Delaney shares how a consultative approach to insurance can help …
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From weed-whacking to UHNW estate management: Estate Manager Nick Washburn on learning to manage a diverse portfolio
33:01
33:01
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33:01Nick Washburn fell into private service at 18 years old, when he landed a job on a groundskeeping team. Since then, he's grown in his career to become an ultra-high net worth estate manager who oversees properties in New York City, Washington, DC, Westchester and Martha's Vineyard. In his current role, he manages 15 properties and a wide range of a…
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What's behind the curtain in healthcare and how private service professionals and family offices can help with Wellworth Founder & CEO John Samuels
30:54
30:54
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30:54How do you know when to bring up conversations around healthcare, and how to minimize risk as you navigate health-related situations with your principals? In this conversation, Wellworth Founder & CEO John Samuels explores what’s behind the curtain in healthcare – and how estate managers can support their principals in dealing with emergencies, ill…
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How to recognize a successful family office and find a high performing private service environment with Mack International Partner Brian Adams
27:49
27:49
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27:49How do you recognize a great family office, and choose the right environment for a long term role? In his role as a Partner at the retained executive search firm Mack International, Brian Adams vets family offices every day, and he knows the signs of a strong organization. In this episode of the Easemakers Podcast, we explore the commonalities betw…
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Transitioning from private chef to estate manager with Bay Area Estate Manager Melissa Winstead
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29:50Melissa Winstead spent 15 years as a private chef before moving into an estate management role, and in a new episode of the Easemakers Podcast, she's sharing how her experience in the kitchen serves her in her role today. Tune in to hear the story of Melissa's career in private service and what she's learned along the way. Melissa shares what surpr…
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Hiring the right private chef and setting them up for success with Sorensen Staffing Principal Marc Sorensen Leandro
29:43
29:43
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29:43How do you find the right private chef for your household staff? Should you look for someone with Michelin star experience, or a deep knowledge of specific cuisines? And, how can you set a new chef up for success? In this episode of the Easemakers Podcast, Marc Sorensen Leandro shares his tips for hiring managers based on his experience as a privat…
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Luxury travel trends with Ryan Rudolph, Co-Founder of Luxurious Getaways
27:54
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27:54Looking for inspiration for creating a luxury travel experience for your principals? Ryan Rudolph, Co-Founder of Luxurious Getaways, joins us in a new episode of the Easemakers Podcast to share what's trending in high-end travel, from today's most popular types of travel to the simple touches that make an experience special. Tune in to hear his ins…
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Creating technical estate manuals with Modern Life Technical Solutions Founder & CEO Juliet Prater
26:46
26:46
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26:46In today's high tech estates, it's critical that both principals and household staff know where to turn when something goes wrong. In a new episode of the Easemakers Podcast, Modern Life Technical Solutions Founder & CEO Juliet Prater shares her tips for building a technical estate manual. Tune in to hear why technical estate manuals are so importa…
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Building out a team of private service professionals with Pocketbook Agency Co-Founder Brittany Dolin
38:33
38:33
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38:33Hiring a team of private service professionals for your principal? Whether you're starting from scratch or inheriting a team, Brittany Dolin shares her tips for hiring managers in a new episode of the Easemakers Podcast. Tune in to hear Brittany's tips for conducting an audit before you start the hiring process, the questions she asks every princip…
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Endowing legacy properties with Winged Keel Group Principal Mark Richards
37:45
37:45
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37:45How can an endowment help a family preserve a legacy property? Mark Richards, a Principal at the independent life insurance brokerage firm Winged Keel Group, has spent decades helping families preserve their assets, and in this conversation, he shares the value of endowing legacy properties and how estate managers can support their principals in th…
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Designing vehicles for maximum productivity with Becker Automotive Design CEO Howard Becker
35:06
35:06
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35:06Can a car also be an office, a gathering place, a space to relax? Becker Automotive Design creates custom vehicles for VIPs in government, tech, Wall Street, Hollywood, sports and more from all over the world — always striving to say yes when clients pose creative challenges with the question, "this is great, but can you...?" In a new episode of th…
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Overseeing complex development projects with Peak Projects Founder & CEO Grant Bowen
37:51
37:51
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37:51How do you keep a complex development project running smoothly and bring a principal's vision to life? Peak Projects Founder & CEO Grant Bowen shares insights around complex development projects in a new episode of the Easemakers Podcast. Tune in to hear Grant's take on aligning teams around a vision, bringing in vendors with shared values, and why…
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The contractor’s perspective: tips for vetting and working with vendors
36:11
36:11
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36:11How do you find great contractors and work with them effectively to get projects done the right way? As a contractor himself, Loft Home Services Founder David Deray has a passion for helping people answer these questions. In this episode of the Easemakers Podcast, he shares the contractor's perspective to help you get the best results when working …
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Trends in home automation systems with Global Wave Integration Founder & President Kyle Steele
33:26
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33:26What's trending in home automation, and what's on its way out? What are principals looking for in smart home technology, and how do you ensure you're building a setup that actually works for their lifestyle? In this episode of the Easemakers Podcast, Global Wave Integration Founder & President Kyle Steele digs into everything from home entertainmen…
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Supporting principals who are aging in place with House Manager & Personal Assistant Laurie Reese
41:02
41:02
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41:02How do you support a principal who's aging in place, or navigating a terminal illness at home? Bay Area House Manager and Personal Assistant Laurie Reese has supported a number of principals through the most challenging moments of their lives, and in this heartfelt work, she's found her calling. In this episode of the Easemakers Podcast, we talk wi…
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Training frontline household staff with DEPN Consulting Founder Dwight Nero
27:53
27:53
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27:53How can estate managers better support frontline staff? How can the right training benefit not only household staff, but also managers and principals? Dwight Nero, Founder of DEPN Consulting, is passionate about helping frontline household staff get the training they need. He shares his take and his tips for training what he calls "the forgotten fe…
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Protecting the world's most prominent individuals — what's changed and what hasn't with Gavin de Becker SVP of Threat Assessment and Management Bryan Niederhelm
46:42
46:42
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46:42How has protecting the world's most prominent families and individuals changed over the last 50 years — and what's stayed the same? Gavin de Becker & Associates Senior Vice President of Threat Assessment and Management Bryan Niederhelm digs into what's new and what remains core to executive protection in this episode of the Easemakers Podcast. Tune…
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Managing luxury construction projects as an owners rep with Leo Crane
28:12
28:12
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28:12What is the role of an owner's representative, and where does it start and end? What are the nuances of managing projects nearby and from afar? What skills do owner's reps need, and how do you become one? Leo Crane answers all our owner's rep questions in a new episode of the Easemakers Podcast. Tune in to hear how he manages projects all over the …
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Maximizing value for families, family offices and estate management teams with Family Office Specialist & Succession Advisors Founder Alison Marckstadt
42:23
42:23
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42:23How do you maximize value across an organization? As a family office specialist, a former family office COO focused on estate management, a wealth advisor and consultant, Alison Marckstadt has spent the past 2 decades honing her ability to increase efficiency, bring the best out of her teams, and deliver the highest level service to her principals.…
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Uncovering the principal's perspective with Tapestry Associates CEO Anne Lyons and President Judy Boerner-Rule
44:16
44:16
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44:16What are principals really thinking? After making the transition from working within family offices to consulting for family offices, Tapestry CEO Anne Lyons and President Judy Boerner-Rule have a new perspective. In this episode of the Easemakers Podcast, Anne and Judy share their aha moments from moving to the other side, as well as the patterns …
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Live from the Estate Management Conference! Residential Hospitality Trends with Hannah Loudin, Director of Residences for The Tampa EDITION
53:50
53:50
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53:50In a special bonus episode of the Easemakers Podcast recorded live from the Estate Management Conference in St. Petersburg, Florida, we explore the trend toward residential hospitality with Hannah Loudin, Director of Residences at The Tampa EDITION. What does it mean when a job description includes "5 star hotel experience"? How should estate manag…
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Staying organized across multiple properties with NEAT Method Co-Founders Ashley Murphy and Marissa Hagmeyer
42:13
42:13
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42:13Getting organized — let alone staying organized — across multiple properties can be a huge undertaking, and no one knows that better than NEAT Method Co-Founders Ashley Murphy and Marissa Hagmeyer. In this episode of the Easemakers Podcast, Ashley and Marissa share their expert tips for estate managers and anyone working to minimize chaos in their …
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Today, the Easemakers Podcast is taking a break between seasons. In this episode, get a preview of upcoming conversations, and in the meantime, catch up on our past favorites! Thanks for listening!By Kristin Twiford & Mohamed Elzomor, Easemakers
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Exploring alternative residence and citizenship with Judi Galst, Managing Director Private Clients at Henley & Partners
32:09
32:09
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32:09What do private service professionals need to know about alternative citizenship? In this episode of the Easemakers Podcast, we explore why so many high net worth families are applying for alternative passports, and what you need to know about the process. Tune in to hear Judi Galst, Managing Director Private Clients for Henley & Partners, the glob…
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Providing lifestyle management services within a public accounting firm with Jennifer Quent
30:46
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30:46What are the keys to providing excellent lifestyle management services to 25 different clients? In this episode of the Easemakers Podcast, Jennifer Quent, a director in Marcum’s family office practice, shares what it's like to manage lifestyle and concierge services within a public accounting firm. Tune in to hear the range of services Jennifer and…
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Breaking down communications siloes and creating harmony in estate management with Luxury Lifestyle Logistics Founder Jen Laurence
43:04
43:04
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43:04Jen Laurence is an expert in helping households improve their communications and create harmony. She's spent the past 23 years in estate management, and as the owner of Luxury Lifestyle Logistics, she works with principals and the private service professionals who support them for a week at a time. Her goal: to break down siloes and implement syste…
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Time management and avoiding the 8 deadly time thieves with Professional Organizer Andrew Mellen
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33:55
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33:55Private service professionals often feel like there aren't enough hours in a day — but are you falling victim to the 8 deadly time thieves? In this episode of the Easemakers Podcast, professional organizer and bestselling author of Unstuff Your Life and Calling Bullsh*t on Busy Andrew Mellen shares his tips for time management. Tune in to hear how …
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Resourcing: how to set your family office and household staff up for success, maximize your resources and ask for more with EFO Advisory Services Founder Rebecca Maguire
45:26
45:26
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45:26In 20 years of working in single family offices, EFO Advisory Services Founder Rebecca Maguire has learned that there's often a disconnect between what principals think they need and what their teams actually need to operate effectively. Many teams of private service professionals continue to take on more, operating on the brink of burnout but mana…
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Exploring the options for private air travel with Corporate Aviation CEO Ryan Hall
32:10
32:10
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32:10Your principal wants to trade the hassle of commercial flights for a world-class private jet experience. How do you find the right experience for their travel needs? Ryan Hall is a private aviation expert and the CEO of Corporate Aviation, a consulting firm designed to help individuals and corporations figure out the right private jet travel soluti…
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The importance of an up to date home inventory — and how to create one for your household or estate with Pinventory Founder & CEO Carol Kaufman
35:40
35:40
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35:40Do you know how to create a home inventory list? Why is inventory so important — to family members, to your insurance company and to your household staff? And, what exactly needs to be included on your home inventory checklist? Years ago, Carol Kaufman learned the hard way that failing to do inventory properly can be a huge mistake — so she launche…
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Virtual personal assisting and building a remote private service business with Tara Ulrich
31:06
31:06
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31:06What are the opportunities for private service professionals who want to work from home? And, what are the challenges that come with a remote position? Tara Ulrich knows the answers to these questions firsthand. She’s spent her career as an administrative assistant, working first as a remote executive assistant for a nonprofit, then taking on a rem…
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Managing farms, ranches and agricultural properties (and what you need to know about agricultural property tax exemption) with Director of Properties Stephanie Galetzki
45:27
45:27
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45:27Your principals come to you and say they want to buy a ranch or some kind of agricultural property, and they’d like to set it up as a business to qualify for an agricultural property tax exemption. Now what? Colorado based Director of Properties and Agricultural Manager Stephanie Galetzki has helped several families and family offices navigate the …
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Household staff compensation trends & takeaways from the 2022 Estate and Household Staff Compensation Report with Botoff Consulting Managing Principal Trish Botoff & Senior Consultant Jennifer Adams
43:08
43:08
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43:08What are the trends in household staffing salaries and compensation? How much does compensation affect tenure and turnover? Which employees are you most at risk of losing? Botoff Consulting wanted to help answer these questions, and provide data to help families and family offices recruit top private service professionals and retain their best hous…
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Understanding today's insurance market with Atténuer Risk Managing Principal Kate Norris
38:29
38:29
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38:29What do you need to know about today’s insurance market, and how do you decide when to submit a claim and when not to? In this episode of the Easemakers Podcast, we talk with Kate Norris, Managing Principal for the risk management firm, Atténuer Risk. Kate has spent her career in the family office world — first in wealth management, then at the Fam…
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Managing wardrobes and personal styling with Natalie Decleve
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25:29How do you manage an extensive wardrobe — especially when you’re working across multiple properties? In this episode of the Easemakers Podcast, personal stylist Natalie Decleve shares her tips for private service professionals tasked with managing their principals’ wardrobes. Natalie started her career in fashion, and in 2009, started helping CEOs,…
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Navigating uncomfortable conversations with principals and communicating effectively with high net worth individuals with Luxury Estate Managers of Aspen President Sarah Korpela
44:10
44:10
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44:10As the President of Luxury Estate Managers of Aspen, Sarah Korpela has had countless difficult conversations with her high net worth clients. In 15 years managing high end properties in Aspen, Colorado, and now in Scottsdale, Arizona, she's learned how to manage everyone's expectations, what to do when something goes wrong, and why brutal honesty i…
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Working with hyper-growth family offices and scaling your household operations with Director of Properties Jeffrey Konen
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44:26As a Director of Properties in the Bay Area, Jeffrey Konen has helped a number of families navigate the challenges of scaling their household operations after a wealth event. In this episode of the Easemakers Podcast, Jeffrey shares what it's like to work with a high-growth family office, covering everything from questions to ask in an interview to…
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Building strong systems of communication and creating a legacy of knowledge with Lifestyle Manager and Estate Consultant Phoebe Maddrell
32:42
32:42
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32:42Today, Phoebe Maddrell is a freelance lifestyle manager and estate consultant based in the UK, but she's worked in just about every kind of environment you can imagine — from guest homes to superyachts and estates. Over the years, she's honed her ability to create effective systems for communication, helping households operate seamlessly and create…
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Protecting assets from risk during hurricane season with Fortress Chief Operating Officer Tom Burns
28:14
28:14
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28:14This month marks the beginning of hurricane season. How do you make sure a property — and all of the fine art, antiques, and other valuable assets within it — are safe from risk? In this conversation, we talk with Tom Burns, Chief Operating Officer at Fortress — the Boston and Miami-based storage and preservation company that specializes in fine ar…
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