Best Joseph Garrison Podcasts (2025)

YO! We suck, I get it. It's been way too long. We promise we're coming back...but for now enjoy this bonus episode on the brand new yet not brand new Miltown LP that you need Listen here: https://open.spotify.com/album/1Helz2eGYtj3NZZy2AU6uA?si=rwm_J1LHQFixzbvyC6IS9A and then buy it here: https://manalivecreative.format.com/miltown-tales-of-never-l…

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260: All Business Is Personal: Joseph Michelli on Human-Centered CX, AI, and the Future of Customer Experience 22:08

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28d ago22:08

22:08

Send us a text In this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, New York Times and Wall Street Journal #1 bestselling author, and internationally sought-after keynote speaker. Known for his books on iconic brands such as The Ritz-Carlton, Mercedes-Benz, Starbucks, …

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259: CX Beyond the Hype: Global Survey Insights, Outsourcing Strategies & Leadership Lessons with Peter Ryan 28:36

1M ago28:36

28:36

Send us a text In this episode of Navigating the Customer Experience, we are joined by Peter Ryan, President and Founder of Ryan Strategic Advisory, is recognized globally as one of the foremost experts in customer experience (CX) and business process outsourcing (BPO). For over two decades, Peter has advised CX outsourcers, enterprises, government…

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258: Leading CX with Insight, Influence, and Innovation with John McCahan 35:51

2M ago35:51

35:51

Send us a text In this episode of Navigating the Customer Experience, we are joined John McCahan who is a Customer Experience and Service Executive Leader who has transformed CX across industries including automotive, banking, logistics, manufacturing, retail, and most recently at FTD, where he led its post-bankruptcy customer experience transforma…

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257: Dare to C.A.R.E: Unlocking Your Human Potential and Purpose-Driven Customer Experiences Carmen Vlasceanu 23:30

2M ago23:30

23:30

Send us a text In this compelling episode of Navigating the Customer Experience, we are joined by global hospitality executive, author, and social entrepreneur Carmen Vlasceanu. With over 25 years of experience in hospitality, aviation, catering, and cruise industries, Carmen shares her remarkable journey from growing up in communist Romania to bec…

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Five Years Down The Line, Man! 54:26

3M ago54:26

54:26

Happy 5 year birthday, to us! on this date in 2020, our very first episode posted onto the world wide web and things have never been the same since.By whereitwentpodcast

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256: Built from Grit: Jay on Customer Experience, Reinvention, and Radical Integrity with Jay Sapovits 25:25

4M ago25:25

25:25

Send us a text In this compelling episode of Navigating the Customer Experience Podcast, we speak with Jay Sapovits, a dynamic and resilient entrepreneur with a flair for reinvention. Jay’s journey began with a bold move across the country at age 18, setting the tone for a life rich in unconventional choices and high-profile experiences. With a kna…

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Hands Tied w/ Tim McMahon & Ed McKirdy 2:54:47

4M ago2:54:47

2:54:47

YO! While we cook up the next episodes take a listen to this in depth convo with Tim and Ed from NJHC legends Hands Tied. This went up for our Patrons over a month ago but it's too good to be kept a secret for that long. We go over everything on this bad boy. Enjoy!By whereitwentpodcast

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255: Reimagining the Voice of the Customer: How Hark is Humanizing Customer Communication with Fran Brzyski 15:30

5M ago15:30

15:30

Send us a text In this episode of Navigating the Customer Experience, we sit down with Fran Brzyski, CEO and Co-Founder of Hark, the leader in video and audio-driven customer feedback. With over a decade of experience in CX and Voice of Customer roles spanning startups to Fortune 50s, Fran brings a wealth of insight into transforming how brands lis…

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254: The CX-AI Connection.....Redefining Customer Journeys with Smart Tech with Eric Karofsky 20:20

5M ago20:20

20:20

Send us a text In this episode of Navigating the Customer Experience, we’re joined by Eric Karofsky, an award-winning expert in customer experience (CX), user experience (UX), and employee engagement, and the founder of VectorHX, a human experience agency. Eric shares his professional journey—from decades in agency and consultancy work with major b…

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253: The Buy-In Advantage: How Great Leaders Inspire Teams, Drive Engagement, and Create Meaningful Workplaces with Dave Garrison 22:26

5M ago22:26

22:26

Send us a text In this powerful episode of Navigating the Customer Experience, we sit down with Dave Garrison, leadership strategist, former CEO, and author of The Buy-In Advantage: Why Employees Don’t Care – and What Great Leaders Do to Inspire Them to Give Their All. With over 25 years of experience leading and advising public and private compani…

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252: Collars & Co. and the Art of Obsession: Building Customer Loyalty from Scratch with Justin Baer 24:17

5M ago24:17

24:17

Send us a text In this episode of Navigating the Customer Experience, we talk with Justin Baer, an entrepreneur passionate about blending comfort and style into professional wear. Justin shares his journey from a tech-focused entrepreneur to founding Collars & Co., known for their innovative Dress Collar Polo — the perfect hybrid of dress shirt sty…

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Caged View w/ Duane Harris 47:49

6M ago47:49

47:49

YO! To tide you over until Episode 087 drops, we have a nice little convo Greg had with his old friend Duane formerly of Allegiance currently of Caged View. They talk about meeting online in the 90s because of One Life Crew, 2000's hardcore and most importantly Duane's new band whose record "New Fuel For An Old Fire" drops TODAY! Grab a copy at the…

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Episode 086 : Where Fear and Weapons Meet "The Weapon" w/ Jason Lederman 1:01:16

6M ago1:01:16

1:01:16

YO! Apologies for the slight delay but we are back with Episode 086 to talk about the sole WFAWM full length with returning buddy Jason Lederman. Stay tuned until the end and let us know what you think about our reality show proposition. Major Bidip Bo to this episodes sponsor Iodine Recordings. Check em out here: www.iodinerecords.com…

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Episode 085 : Fastbreak "Whenever You're Ready" w/ Pat Rorick & Neal St. Clair 1:24:25

7M ago1:24:25

1:24:25

YO!!! FASTBREAK GO!!!!! This is a big one for Greg & Balaram as we dive back into the late 90s era with the final LP from Fastbreak. We got to talk with Pat & Neal about not only FB, but tons of other era appropriate stuff as well. Everything from Converge, to U2, to Counting Crows, to Madball & more gets mentioned....PLUS some Right Brigade talk t…

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Episode 084 : Himsa "s/t" w/ Aaron Edge 1:18:46

7M ago1:18:46

1:18:46

YO! We are back (I would hate to see how many times we've said this in the past...ha) anyway, check out this new episode with first timer Aaron Edge, a man of many hats, where we discuss the debut EP by Himsa, a band with a lot of hardcore history. Fans of heavy & dark stuff will be stoked. Don't forget to check out our sponsor, Iodine Records for …

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Frail w/ Mike Parsell & Brian Berwind 54:13

8M ago54:13

54:13

YO! To tide you over til episode 84 drops later this month, here's a convo we had with Brian and Mike from the band Frail about their recent discography released via Numero Group as well as their (at press time) upcoming reunion shows, their first in 30 years! Enjoy.By whereitwentpodcast

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251: Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty with Eitan Koter 36:19

8M ago36:19

36:19

Send us a text In today’s episode of Navigating the Customer Experience with Eitan Koter. Eitan Koter, Co-founder and Co-CEO of Vimmi, has a rich background in the tech sector, particularly in video commerce, digital marketing, and social commerce. With over two decades of experience, including managing a public company and leading startups, Koter …

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Episode 083 : Garrison "The Bend Before The Break" w/ Joseph Grillo & Ed McNamara 1:26:11

10M ago1:26:11

1:26:11

YO! This will be our last canon episode for 2024 and it's a good one! Lots of Boston music talk on this puppy. This is the first of several convos that we're going to have with the lovely Garrison folks. Get Into it! Bidip Bo to our sponsor for this episode Iodine Records! Hit up www.iodinerecords.com and buy a bunch of stuff!…

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250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden 23:58

10M ago23:58

23:58

Send us a text In today's episode of Navigating the Customer Experience with Josh Seiden. Josh’s insights emphasize that customer-centricity is a journey requiring both leadership and employees to adopt new ways of thinking and working. By focusing on customer needs and empowering teams through OKRs, organizations can create greater value and drive…

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Immolation "Into Everlasting Fire" w/ Keith Huckins, Kevin Stewart-Panko & Albert Mudrian 46:31

11M ago46:31

46:31

YO! To tide everyone over until Episode 083 next week, here's a conversation Greg had about the brand new biography on the band Immolation, released by Decibel Books. This convo is with returning guest Keith Huckins (Kiss It Goodbye/Deadguy) who also wrote the forward for said publication, author Kevin Stewart-Panko & Decibel Editor in Chief Albert…

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Jesse Dart on Anthro to UX with Matt Artz 31:45

11M ago31:45

31:45

In this Anthro to UX podcast episode, Jesse Dart speaks with Matt Artz about his journey into UX research. Jesse shares his path from anthropology to UX research, highlighting his unique experience studying food and organizational anthropology in tech companies. He discusses his transition from academia to UX research through an agency in Rome, and…

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Bane "It All Comes Down To This" 25th Anniversary w/ Aaron Dalbec & Brian McTernan 53:32

11M ago53:32

53:32

YO! Here's a little side quest for everyone....Greg sat and talked with our buddies Brian & Aaron about the recently reissued 1999 album by Bane. Brian remixed it and it's like a whole new album. You've gotta listen to it ASAP!By whereitwentpodcast

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Episode 082 : By A Thread "Last of the Daydreams" w/ Sean Lande & John Franco 1:15:20

11M ago1:15:20

1:15:20

YO!!! We're finally back! It's been a while, but we're working on getting back into the swing of things. Meet our new co-host Balaram Shakti and enjoy this trip down memory lane with Sean & John from By A Thread. This episode's sponsor is our friends at Iodine Records. Check out a ton of cool new and archival releases here: https://iodinerecords.co…

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249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard 25:35

11M ago25:35

25:35

Send us a text In this episode, we dive deep into the insights of Laura Richard, a Principal at Level5 Strategy and a leader committed to enhancing customer experiences. With a background in health sciences, Laura transitioned into management consulting, driven by her curiosity and passion for problem-solving. Over her 15-plus-year career, she has …

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248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode 20:44

12M ago20:44

20:44

Send us a text In today's digital landscape, the exponential growth of data presents unique challenges and opportunities for organizations. Keith Goode, a leader in human capital management and business intelligence, emphasizes the significance of leveraging data to enhance decision-making around an organization’s most valuable asset: its people. A…

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247: Cozy Conversations - Yanique on Embracing Courage in Life, Service, and Personal Growth 8:42

12M ago8:42

8:42

Send us a text In this solo episode of "Navigating the Customer Experience," host Yanique Grant reflects on her podcasting journey and offers encouragement to those considering starting their own. With 245 episodes under her belt and a recent transition to video podcasting, Yanique shares insights on overcoming fears and embracing new challenges. Y…

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246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers 29:00

1y ago29:00

29:00

Send us a text Andrew Carothers is a Senior Customer Experience Leader and a CCXP who has significantly shaped the field of customer experience (CX). His career began in public relations, where he worked both in agencies and in-house. He transitioned into the technology sector at Autodesk and even worked for the Electric Vehicle Association of Amer…

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245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff 39:27

1y ago39:27

39:27

Send us a text In this episode of Navigating the Customer Experience, host Yanique Grant interviews Rusty Rueff, a seasoned leader with a diverse career in entertainment, talent management, and philanthropy. Rusty shares insights from his journey, which includes significant roles at PepsiCo and Electronic Arts (EA), where he was instrumental in glo…

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244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander 23:23

1y ago23:23

23:23

Send us a text Marybeth Alexander has been the Knowledge Goddess and Chief Executive Owl at KnowledgeOwl since she co-founded the company with Pete in 2015. As KnowledgeOwl’s CEO, she's responsible for embodying KnowledgeOwl's mission and values, which include using business as a force for good, cultivating a people-first company, giving excellent …

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243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers 18:33

1y ago18:33

18:33

Send us a text Bob Carrothers has 29 years of experience, he facilitates peer-to-peer boards of CEOs and executives, creating environments conducive to skill enhancement, informed decision-making and superior results. Bob is certified as an Emergenetics advisor and Predictive Index practitioner, equipping him with a profound understanding of human …

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242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell 25:54

1y ago25:54

25:54

Send us a text Barbara Wardell and Ernesto Cullari run an agency that focuses on geofencing. This embraces a growth hacker mindset that strategically focuses on identifying and amplifying their clients’ strengths while pinpointing weaknesses in the competition, utilizing GPS location data. This approach results in a significant and measurable impac…

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Sonja Hodgson on Anthro to UX with Matt Artz 29:37

1y ago29:37

29:37

In this Anthro to UX podcast episode, Sonja Hodgson speaks with Matt Artz about her journey into UX research. Sonja shares her path from anthropology to UX research, highlighting the transferable skills from her anthropological background. She discusses her experiences in various roles, including medical interpretation, program evaluation, market r…

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241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg 19:51

1y ago19:51

19:51

Send us a text Alan Versteeg, an engineer turned sales management expert, initially approached the sales world with skepticism, but soon turned it into a thriving career by applying the engineering principles of cause and effect to sales and sales management. This success led him to co-founding Growth Matters, where Alan and his team have developed…

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240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland 18:39

1y ago18:39

18:39

Send us a text Neil Leyland is a Chief Contact Center Strategist at InterVision, and he is an exceptional PMP and six Sigma black belt certified senior-level program leader and a proven problem-solver. A highly motivated achiever with a career history in sales and operations management for international multi-unit retail operations. Possessing exce…

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239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker 21:55

1y ago21:55

21:55

Send us a text Dr. Eric Recker is a dentist, husband, father, keynote speaker, Elite Success Coach, author, pilot, mountain climber and recovering triathlete. In his second half of life, he is committed to helping people shorten the distance to becoming their best version and learning to #WINtheNOW. Questions · We'd love for you to share in your ow…

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238: Mastering Software Reliability with Daniel Ruby 23:21

1y ago23:21

23:21

Send us a text Daniel Ruby is a VP of Marketing at Nobl9. Ruby is a dynamic marketing executive with a focus on B2B marketing, and has significant experience building teams and driving successful, data-driven programs for a range of startups and mid-sized organizations. As the Director of Online Marketing for Localytics, Ruby was the first marketin…

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237: Empathy and Innovation in Customer Success with Irina Vatafu 13:32

1y ago13:32

13:32

Send us a text Irina Vatafu has nearly a decade of experience in customer-facing roles, she is deeply passionate about working with people, and dedicated to ensuring every customer feels valued and respected. Currently serving as the Head of Customer Success at Custify, Irina thrives in roles that require effective communication, problem-solving an…

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236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman 19:53

1y ago19:53

19:53

Send us a text Richard Weylman was orphaned at age 6 and he lived in 19 foster homes and attended 11 different schools. Rather than becoming the victim of those circumstances, he overcame them and he has had remarkable business success, including as an award-winning General Sales Manager of Rolls Royce to Head Sales and Marketing for the Robb Repor…

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Episode 081 : Kiss It Goodbye "Choke" w/ Tim Singer, Demian Johnston, Tom Rusnak, Andrew Gormley & Matt Bayles 57:44

1y ago57:44

57:44

YO! Episode 081 and we've got more guests than songs to review but you know what? Who cares?! This was a fun one talking about the final Kiss It Goodbye release with the band and producer Matt Bayles. Dig on in!By whereitwentpodcast

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235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw 18:21

1y ago18:21

18:21

Send us a text Debbie Miglaw is Head of Digital Solutioning & Business Development at Broadridge. She and her team of digital sales specialists, solutions architects and business analysts are responsible for consulting with clients to define the digital solutions that support their digital transformation and customer experience goals. The team of e…

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Fatimah Richmond on Anthro to UX with Matt Artz 39:23

1y ago39:23

39:23

In this Anthro to UX podcast episode, Fatimah Richmond speaks with Matt Artz about her UX journey. Fatimah shares her journey from computer science to anthropology and how she found her passion for human-computer interaction. She discusses the evolution of UX research and the importance of research maturity within organizations. Fatimah highlights …

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234: Transforming Customer Experience: Joel Passen on AI, Innovation, and Leadership with Joel Passen 20:57

1+ y ago20:57

20:57

Send us a text Joel Passen is a proven technology entrepreneur and leader with 20+ years of success creating value and driving measurable results at the intersections of sales, business development, product strategy, operations and customer experience. Before co-founding Sturdy, a next-gen customer experience solution that helps companies improve c…

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233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield 35:04

1+ y ago35:04

35:04

Send us a text Alan Williams is the founder of SERVICEBRAND GLOBAL and advises business leaders internationally to deliver value driven service. Dave Stubberfield is the director of Carter Consultancy and specializes in enabling cultural transformation to help businesses achieve greatness. They are the authors of Supercharging the Customer Experien…

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Episode 080 : In My Eyes "Nothing To Hide" w/ Sweet Pete, Anthony Pappalardo & Damian Genuardi 2:05:55

1+ y ago2:05:55

2:05:55

YO! We are now in the 00s to talk about In My Eyes second and final LP, "Nothing To Hide" released in January of 2000. Dig in for lots of youth crew revival nostalgia!By whereitwentpodcast

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232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani 20:27

1+ y ago20:27

20:27

Send us a text Vaishali Dialani is a multi-award-winning Customer Experience professional in the Middle East, has been recognized as a CXPA Emerging Leader, a finalist for CX Leader of the Year 2023, and has been ranked among the top CXMStars worldwide in both 2023 and 2024. She is a firm believer in the power of knowledge sharing to foster growth …

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I Know Lisk! w/ Chris Lisk re: Gimme Some 90's 39:06

1+ y ago39:06

39:06

Yo! Something to tide you over until Episode 080: Greg had a chance to sit down with the man, the myth, the legend Chris Lisk and talk about the upcoming Gimme Some 90's show that will be happening on August 24th at the Garden Amp in Garden Grove, CA. You do not want to miss this show, plus...Javier AND Greg will be there hanging out. Go!…

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231: Data-Driven Sales Excellence: Insights from 'Data and Diagnosis-Driven Selling' with Robert Scarperi 24:51

1+ y ago24:51

24:51

Send us a text Robert Scarperi, Bob has been a leader in professional services, SaaS, financial services, ad tech mar tech, and management consulting for 32 years. His company, Revenue Vision Partners is the industry's leading data-driven revenue growth consulting firm. Questions · Could you share with our listeners, just a little bit about how you…

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230: Strategies for Customer Success and Retention with Rachel Stanley 17:56

1+ y ago17:56

17:56

Send us a text Rachel Stanley came to Banzai in 2019 with over 10 years of SaaS onboarding, training, implementation, consulting, e-Learning, customer success, adoption and support experience. When Rachel joined Banzai, Customer Success was the only customer-facing job function. Since then, Rachel has added Onboarding, Support and Customer Marketin…