Best Job Interview Tips For Customer Success Managers Podcasts (2025)

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82. Customer Success Interview Scorecards: What Hiring Managers Want to Hear 17:30

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2d ago17:30

17:30

Think your interview skills are top-notch but still walking away empty-handed? You might be leaving points (and offers) on the table…without even knowing it. In this episode, I’m pulling back the curtain on the real way interviewers score your answers and why vague talk tracks are quietly wrecking your chances. We’ll dive into the truth about the i…

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SPI 885: What's Working on Social Media Right Now 29:33

2d ago29:33

29:33

#885 Social media isn't social anymore, it's just media. This fundamental shift is already having a massive impact on our results as creators and entrepreneurs. So what are the strategies that can help us master these online platforms? While we might be tempted to chase the latest trends and copy what everyone else is doing, that's not the key to s…

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SPI 884: Personal Branding is More Important than Ever with Rory Vaden 39:06

7d ago39:06

39:06

#884 How do you build an audience online in a world flooded with AI content? The key to standing out is finding your uniqueness and applying it in the service of others. Information won't set you apart—your story will! In this episode, I’m joined by New York Times bestselling author and personal branding expert, Rory Vaden. He and I explain why you…

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81. How to Track Your Impact as a CSM (Even When Leadership Isn’t) 16:56

9d ago16:56

16:56

What if your KPIs are hiding your true impact and that’s why you’re not getting promoted? Most CSMs are tracking what leadership asks and missing the real proof that moves careers forward. If your best work is going unnoticed, you’re not alone. That’s why in this episode, I reveal the three high-impact metrics I personally used to score raise after…

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SPI 883: What's Working as a Podcaster Right Now 33:15

9d ago33:15

33:15

#883 Podcasting is changing fast. From video to new discovery tools, finding and growing an audience can happen quicker than ever. But how do you take advantage of this opportunity and stand out among millions of shows? That's what I'm sharing in today's episode. I'll break down the best strategies for podcasters in 2025 to help you put yourself ou…

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80. From Stuck to Hired: 3 Interview Changes This Client Made To Land A Six-Figure Offer 19:52

16d ago19:52

19:52

Are you sick of making it to the final interview round, only to watch the offer slip away at the last moment? What if the thing holding you back isn’t your experience, your resume, or even your skills…but just three tiny tweaks to your interview game? In this episode, I break down the exact changes my client made to go from getting ghosted after in…

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SPI 882: What's Working on YouTube Right Now 29:13

16d ago29:13

29:13

#882 If you're not paying attention to how YouTube is changing, you should be! Today, I'll share the three algorithm triggers that can make all the difference for your brand in 2025. Many creators aren't taking advantage of these recent updates, so this is your chance to stand out! I’ve built three successful YouTube channels, so these strategies a…

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79. Why “Tell Me About Yourself” Keeps Tripping You Up (And How to Fix It) 14:41

23d ago14:41

14:41

Ever nailed your elevator pitch only to get ghosted after the first interview? Here’s the hard truth, “Tell me about yourself” isn’t a trick question, but it’s tripping up even the most seasoned Customer Success pros. In today’s episode, I’m exposing the five most common (yet completely fixable) mistakes that are sabotaging your first impression an…

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SPI 881: The Science of Scaling with Dr. Benjamin Hardy 41:58

23d ago41:58

41:58

#881 What's stopping you from building your dream life? Often, it's something more subtle than obstacles you can't overcome. The thing that's holding you back is likely a clear path to a lesser goal! So, how do you set your sights on "impossible" achievements for next-level business growth? I'm joined by Dr. Benjamin Hardy, co-author of the incredi…

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78. I Broke Down 5 Cold Messages That Got CS Job Interviews - Here's What They Had in Common 17:27

1M ago17:27

17:27

Sick of pouring your heart into job applications only to get ghosted, again and again? Here’s the truth, cold outreach can actually land you more interviews (double, in fact), but only if you ditch the generic and learn to message like a pro. Most people are doing it all wrong and sabotaging their shot at the job before they even get a reply. Today…

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SPI 880: The ONE & ONLY Marketing Strategy that Matters 33:29

1M ago33:29

33:29

#880 In a world of infinite choice, standing out from the crowd is key. While others are chasing algorithms, you can and should build something worth talking about. So, forget the marketing hacks and focus on the one strategy that always works: word of mouth! I just had over five thousand people attend my Card Party Pokémon event in Florida. I spen…

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77. LinkedIn Myths That Are Costing You Interviews (and What to Do Instead) 17:23

1M ago17:23

17:23

Think your LinkedIn is working for you? Think again. If you’re still treating your profile like a digital resume, posting because you think you “should,” or stressing about building a “personal brand” (cringe)—you’re leaving job opportunities on the table. In this episode, I break down the most common LinkedIn myths keeping talented Customer Succes…

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SPI 879: Are Online Courses Dead? with Matt Gartland 21:57

1M ago21:57

21:57

#879 It's over. In 2025, courses aren't selling like they used to. So what’s next for online educators? Are we better off giving our knowledge away for free? I’m joined by my friend and business partner Matt Gartland today. Together, we’ve seen tens of thousands of students enroll in our courses over the years. But things are different now. People …

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76. What CS Hiring Really Looks Like Right Now (For $120K Roles) 23:00

1M ago23:00

23:00

Think you need a “perfect” Customer Success resume to land a $120k role? Think again. Two of my clients just scored these coveted jobs. One after a two-year gap, the other coming from, wait for it, a winery. And neither had what most would call a flawless background. In this episode, I break down exactly what got them hired. You’ll hear how they sh…

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SPI 878: How I Reached the New York Times Best Sellers List with Caleb Wojcik 19:42

1M ago19:42

19:42

#878 Writing a book is hard, but getting people to buy it is even harder. For those of us who dream big, is it possible to make the best seller lists without gaming the system? What does it take to move copies nowadays? More importantly, is it worth it? In this episode, I'm joined by SPI CEO Caleb Wojcik to talk through the entire process of launch…

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75. Customer Success QBRs: Why Customers Ignore Your Meeting Requests (And How to Fix It) 23:36

2M ago23:36

23:36

Are your customers ghosting your QBR invites? Let’s be real… every CSM has faced the dreaded silence or worse, the wrong people showing up. But here’s the ugly truth leadership never told you. It’s not your QBR’s timing, your agenda, or your follow-ups. It’s that your meetings are about you, not your customer. In this episode, I break down the sing…

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SPI 877: My Favorite AI Tool for Content Creation with Rafeh Qazi and Nazariy Dumanskyy 41:47

2M ago41:47

41:47

#877 This AI tool is bananas! Whenever people ask me what I use to supercharge my content creation, this is my top recommendation. It all started with two founders following their curiosity and refusing to give up when others didn’t buy into their vision. Then, one viral moment changed everything! Poppy AI is now fueling a quiet revolution, while e…

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74. Why You’re Still Stuck in Reactive Mode (And How to Get Out) 23:20

2M ago23:20

23:20

What if I told you the secret to being a proactive CSM has nothing to do with having more time? In this episode, I’m walking you through the exact 6-step framework I use with my coaching clients to help them get out of reactive chaos and into strategic, high-impact action—no matter how overwhelming their workload is. You’ll hear how one CSM managin…

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SPI 876: Life After Publishing a Book (1 Week Later) 25:07

2M ago25:07

25:07

#876 Publishing a book is one of the most rewarding things you can do. It's also one of the hardest. In this episode, I reflect on the first week after launching Lean Learning. From podcast guesting to TikTok strategies, I share all the lessons I’ve picked up along the way! Listen in because this is a behind-the-scenes look at what happens after yo…

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73. Borrow These Sales Tactics to Become a Standout CSM with Sean O’Leary 44:24

2M ago44:24

44:24

What if the future of Customer Success looks a lot more like sales, and that's exactly what your career needs? Most CSMs are missing out on huge levers for impact, influence and growth because they’re ignoring proven sales tactics that actually work. In this episode, Sean O’Leary and I rip the lid off conventional CS wisdom and expose the game-chan…

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SPI 875: The First Dollar Formula—30 Days to Earn Your First Dollar Online 22:49

2M ago22:49

22:49

#875 Your first sale isn’t just about making money—it's about unlocking a whole new level of confidence. With proof that someone is willing to buy from you, everything changes! In this episode, I share something brand new at SPI. The First Dollar Formula is our streamlined method to help you start making sales fast. We’ve stripped away the noise, c…

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72. The $150K Resume: What Sets Apart Top CS Earners 33:31

2M ago33:31

33:31

Want to know exactly what it takes to crack $150K+ in Customer Success this year? Spoiler: It’s not a straight climb up the CSM ladder. Most high earners don’t even have the "perfect" resume you’d expect. Inside this episode, I deconstruct the real, actionable strategies from ten clients who recently landed six-figure CS roles. You’ll discover the …

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SPI 874: A Mic Flip! Pat Flynn Gets Interviewed by Bestselling Author Hal Elrod 50:47

2M ago50:47

50:47

#874 Here’s how you achieve your goals. First, figure out what you want and find the next step you need to take. Next, learn about that one step and nothing else. Then, repeat. This process is the essence of just-in-time learning and the secret to success. I talk all about it in my brand-new book, Lean Learning! To mark the occasion, I have a very …

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71. From Ignored To Interviewed - 4 Real Stories from CS Job Seekers Who Got Results 12:17

3M ago12:17

12:17

You’re rewriting your resume, applying nonstop, doing everything right and still getting ghosted. Sound familiar? In this episode, I sit down with four job seekers who were stuck in the same burnout cycle… until one shift flipped everything. They went from overwhelmed and radio silence to inboxes full of interviews, and it wasn’t because they worke…

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SPI 873: The Creator Business Model Secret Nobody Tells You 19:19

3M ago19:19

19:19

#873 Ever feel like the business advice you’re getting just doesn’t work for you? There’s a reason for that! Here's the thing. Not every creator is built the same. In fact, your personality plays a big role in the kind of brand you're able to grow and sustain. In this episode, I share the five archetypes I’ve discovered after fifteen years in the o…

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A Humble Request to SPI Listeners 11:17

3M ago11:17

11:17

While we might seek educational content online, most of us aren't learning anything. We consume random information “just in case” we might need it someday. All that does is slow us down and distract us from what matters right now. So, how do we master essential skills and make real progress? How do we achieve more, faster? This is the topic of my n…

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70. The 3 Critical Job Search Shifts You Need To Make to Land CSM Interviews in 2025 27:38

3M ago27:38

27:38

If you’ve been mass applying to jobs, tweaking your resume nonstop and still hearing crickets, this episode is your reality check. Those tactics just aren’t cutting it in 2025. But here’s the good news: I’m breaking down the three strategic pivots that are helping my clients land real interviews at companies they’re actually excited about. Think sm…

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SPI 872: Podcast Guesting to Generate Profit & Grow Your Network with Dustin Riechmann 45:17

3M ago45:17

45:17

#872 I talk about the power of starting a podcast all the time, but how can focusing on guest appearances alone transform your business? Done right, showing up on just one show can generate new leads and relationships, and help you build a seven-figure brand! In this episode, I’m joined by Dustin Riechmann. Listen in on our chat because he's about …

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69. The CS Job Search Playbook Is Dead: Here's the Evidence 27:33

3M ago27:33

27:33

You’ve been told to obsess over resume keywords, send out dozens of applications each week, and reach out to recruiters after every single job posted. But what if I told you those classic job search “secrets” are actually tanking your chances of getting hired in Customer Success? In this episode, I’m diving into the job search advice that’s activel…

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SPI 871: If You're Grinding Alone But Want to Win, Listen to This 35:59

3M ago35:59

35:59

#871 What do you imagine when you think of a solopreneur? I thought it was about building a business entirely on your own, never asking anyone for help. This gave me a sense of control, especially after losing my architecture job. Whether my brand would succeed or fail, more than anything, I wanted it to be on my terms! Here's the spoiler alert, th…

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68. The New Rules of CS Job Hunting: Why Your Experience Isn't Getting You Hired 27:04

3M ago27:04

27:04

Are you feeling stuck or frustrated with your job search? You’re not alone, and it’s not your fault. If your CS job hunting experience feels like you're tossing applications into a black hole, this episode is your wake-up call. The truth is, it’s not your lack of experience, a career gap, or missing KPIs that’s keeping you stuck. The job market has…

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SPI 870: The Way to Capture Leads That Works with Daniel Priestley 37:05

3M ago37:05

37:05

#870 How fast would your business grow if you could cut through the noise and generate red-hot leads for your products? In this episode, my award-winning entrepreneur guest shares how to do just that. Daniel Priestley has uncovered an amazing strategy to find your ideal customers using online quizzes and assessments. You're not going to want to mis…

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67. Beyond the Check-In: The Questions Top CSMs Use To Build Authority With Customers 19:00

4M ago19:00

19:00

If your customer check-ins feel awkward and your QBRs are just you talking at a screen of blank stares, this episode is your tactical reset. I’m sharing the five power questions top CSMs use to turn flat convos into high-impact, expansion-driving moments without needing deep product knowledge or extra prep. These aren’t theoretical frameworks. They…

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SPI 869: Stop Renting Your Audience. Do This Instead. 31:45

4M ago31:45

31:45

#869 Imagine spending years building an audience on social media. Slowly, your followers begin to know, like, and trust you. You're now making sales, and everything is going well. Then one day, it's all gone. You can't access your account, and the platform you were using won't do anything to help. This is what happened to me when I was using Facebo…

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66. I analyzed 11 successful customer success resumes: here’s what they had in common 20:52

4M ago20:52

20:52

Ever wonder why your resume keeps getting ghosted, even when your experience checks every box? After combing through 11 before-and-after resumes from job seekers who actually landed CS roles, I uncovered six patterns that turned their apps from invisible to irresistible. And spoiler: it’s not what those cookie-cutter career blogs are telling you. I…

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SPI 868: Managing Energy and Expectations When Burnout Kicks In 37:59

4M ago37:59

37:59

#868 Are you feeling it too? With the New Year excitement starting to fade, April is about the time of year when burnout starts creeping in for many of us. Don't worry, this episode will get you back on track. Listen in because I dive into the key physical, emotional, cognitive, and behavioral signs of burnout today. Spotting these will help you re…

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65. What does a career in CS Ops really look like? 38:54

4M ago38:54

38:54

Ever find yourself thinking, “There’s gotta be a better way to do this”? If you’re the CSM who’s constantly rebuilding broken processes in your head, secretly obsessed with structure and scale, and lowkey bored of the same playbooks, this episode is your permission slip to explore CS Ops. In this episode, I’m chatting with Justin, who went from tra…

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SPI 867: How to Build a 7-Figure Business in a Boring Industry (And Have Fun!) with Sam Vander Wielen 35:35

4M ago35:35

35:35

#867 Goals we work hard toward can turn out to be all wrong for us the moment we achieve them. In fact, it's easy to fall into this trap if we don't uncover our own definition of success and chase someone else's instead. So how do we begin again if we find ourselves on a path we don't like? In this episode, I'm joined by the author of When I Start …

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64. 4 Ways To Leverage AI And Uplevel Your CSM Game 23:16

4M ago23:16

23:16

Being a standout CSM today isn’t about working harder… it’s about working smarter. And if you’re not already using AI to do that, you’re missing a massive opportunity to save time, impress leadership, and build deeper customer relationships. In this episode, I’m sharing four creative ways you can leverage AI that have completely changed the game. F…

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SPI 866: How to Get Better at Anything, Faster 30:33

4M ago30:33

30:33

#866 To grow, we might have to stop relying on some of our strengths. This may sound counterintuitive, but sometimes the skills we've mastered become crutches that mask areas we're struggling in. So how do we break free from our usual routines? Join me today because I want to tell you about using voluntary force functions to level up. I'm in the sa…

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63. The Hidden Mechanics of Job Boards: Insider Secrets from Our Expert 48:07

5M ago48:07

48:07

Job boards might seem simple. You scroll, you apply, you wait. But behind the scenes? There’s a whole hidden system at play that most job seekers never see. And if you knew how it really worked, you’d job hunt completely differently. In this episode, I’m sitting down with Olivia, our Director of Customer Success and a the go-to hiring insider who’s…

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SPI 865: Why I Really Wrote Lean Learning (And a Sample Reading from the Book) 16:59

5M ago16:59

16:59

#865 Do you have a stream of ideas you've never put into practice? Are you stuck consuming information and accumulating knowledge without ever taking action? That's where most of us are these days. Learning has become a substitute for doing. Because it feels productive, we mistake gathering hacks and strategies for actual creation and work. That's …

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62. Power Questions: 10 Smart Questions to Ask in Your Next Interview 25:46

5M ago25:46

25:46

Ever walked out of an interview wondering, “Did I ask the right questions?” “Did I get all the information I really needed?” Let’s make sure you never feel that way again. In this episode, I’m giving you ten power questions that’ll help you stand out, impress hiring managers, and get the real intel you need to make smart career moves. We’re ditchin…

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SPI 864: From Content Chaos to Conversion Machine—The Approach Smart Creators Use 25:15

5M ago25:15

25:15

#864 Most people get this wrong. In fact, I also missed this crucial content hack for years. When I finally figured it out, everything changed. How's that for a hook? If your posts, podcasts, videos, or emails aren't converting, I won't make you wait to find out more. Here's the tip. Whatever you're creating, start with the title. This is the first…

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61. How to sound less robotic and build better rapport in interviews 20:43

5M ago20:43

20:43

Ever walked out of an interview thinking, Did I sound too stiff? Was I awkward? Why didn’t I click with the interviewer? Interviews aren’t just about saying the right things. They’re about connection. If you’re so focused on being “perfect” that you forget to sound like yourself, you might be holding yourself back. In this episode, I’m sharing seve…

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SPI 863: Storytelling Framework for Creators 36:40

5M ago36:40

36:40

#863 Are you struggling to stand out as a creator and entrepreneur? If you're dealing with this, it might be because you're falling into the information trap. You're sharing valuable knowledge but not packaging it the right way. Essentially, you're missing the "gift wrapping" that grabs people's attention. So, what is the powerful skill that can ma…

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60. 7 Red flags to avoid in your job search (and how to suss them out for yourself) 51:58

5M ago51:58

51:58

Ever walked into a new job thinking it was the one, only to realize you just stepped into a nightmare? Let’s make sure that NEVER happens to you. In this episode, I’m breaking down seven major red flags you cannot ignore when searching for your dream Customer Success role so you don’t end up in a job that makes you miserable. I’m joined by Bri, one…

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SPI 862: The Easy Path to Start Making Money with John Hu 28:16

5M ago28:16

28:16

#862 Beginner entrepreneurs often overcomplicate making money online. So much so that the complexity stops them from taking action. That doesn't have to be the norm, though. Tune in on today's episode to find out about the easiest way to make your first sales! I'm joined by John Hu for a chat on the all-in-one tool that can change the game for your…

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59. Stop Drowning in Change: A CSM's Tactical Survival Guide 22:01

5M ago22:01

22:01

If there is one certainty in your customer success career, it is this: things will change. Whether it's new initiatives, restructuring, or evolving processes, staying ahead is non-negotiable. In this episode, I am breaking down exactly how to handle the constant change that comes with being a CSM. Think of this episode as your tactical guide to sta…

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SPI 861: How to Make People See You as the Authority (Even If You’re Not Famous Yet) 32:36

5M ago32:36

32:36

#861 Not sure how to build authority in your niche? Listen in because today's episode is the definitive guide on becoming known, liked, and trusted. Most entrepreneurs get this wrong, so tune in to start leveraging deliberate positioning and communication to grow your business! You see, demonstrating expertise is not just about sharing the right in…