Best Jim Rembach Podcasts (2025)

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#259: Leading High-Performing Teams: Simple Habits of Fearless Leaders: Nick James 38:56

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4d ago38:56

38:56

Learn how fearless leaders build high-performing teams. Nick James shares practical habits: start with why, create psychological safety, empower people, use candid feedback, and coach individuals. He also explains his Eighty20 coaching, leading agile change, and why radical transparency and backing your team matter in fast change driven by AI and t…

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#258: Building the Future: AI, Avatars and the Power of Community 29:08

9d ago29:08

29:08

This episode explores avatars, AI, and community-driven value. Annika Kessel explains Cosmic Universe, ethical avatar design, NFTs, and community economies. Hear real risks like profile hacking and practical uses for brands, education, and mental health. Learn a human-centered view of AI and the future. About Annika Kessel Annika Kessel is a vision…

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#257: Toward a Post-Digital Society: Where Digital Evolution Meets People’s Revolution: Antonio Grasso 33:09

18d ago33:09

33:09

Antonio Grasso offers invaluable perspectives for anyone looking to understand the intersections of technology, business, and society. By embracing a human-centric approach to digital transformation, businesses and individuals can prepare for a future where technology supports and enhances human endeavors. About Antonio Grasso is the Founder and CE…

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#256: Beyond the Theory: Creating Meaningful Experiences with Sam Stern 30:10

25d ago30:10

30:10

Sam Stern shares his unique perspective on bridging strategic insights with practical execution. He dives deep into the nuances of translating feedback into internal improvements at LinkedIn, highlighting the value of member voices in shaping user-centric solutions. Sam underscores the importance of emotional memory in customer experience design, e…

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#255: Fans Favorite: Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach 35:03

1M ago35:03

35:03

We deep dive into the interplay between artificial intelligence (AI) and human interaction in B2B sales environments. Our discussion traversed through the significance of forward-thinking, the essence of understanding customer needs, and the pivotal role of differentiation in today’s competitive market. We unravel the nuances of fostering meaningfu…

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#254 Winning Inside to Win Outside: The EX-CX Connection with Francesca Di Meglio 32:07

1M ago32:07

32:07

How do you build customer experience (CX) that truly matters? Start by winning inside—through employee experience (EX). In this episode, Francesca Di Meglio reveals how human connections, trust, and empathy fuel transformation in both HR and CX. It’s a masterclass in real leadership in the age of AI. The Top 3 Key Learnings 1. EX is the foundation …

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#253: Fans favorite: Mastering Digital Transformation with Marcus Köhnlein 30:43

1M ago30:43

30:43

In this episode, we discuss the role of leadership in guiding these transformations and explore how customer experience is evolving in the digital age. About Marcus Köhnlein Partner at Tactical Management Partner at Quarero Marketing Accelerator Partner at Quarero AG Partner at Taskforce Solutions Ltd / 360workx GmbH Resources LinkedIn Top Voice : …

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#252: It’s Not Just Tech: Why People Drive Real Transformation with Bernd Ziethen 21:07

2M ago21:07

21:07

In this episode, we explore the truth behind real transformation with Bernd Ziethen, an experienced CEO, HR consultant, and headhunter. Bernd shares that while technology is advancing fast — especially with AI — true business success depends on leadership, culture, and human connection. He explains that even the best tech tools will fail without st…

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#251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41

2M ago29:41

29:41

Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and …

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#250: Jumpstart Your Workplace Culture 22:33

2M ago22:33

22:33

What does it take to create a workplace where people thrive, expectations are high, and trust is real? In this episode, Eric Stone shares practical advice from his book Jumpstart Your Workplace Culture. From leadership values to employee development, you’ll walk away with powerful tools to transform your organization. The Top 3 Key Learnings 1. Cul…

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#249: Fans favorite: Leading a Human-Centric Digital Transformation 29:20

2M ago29:20

29:20

In this episode, we deep dive into what digital transformation truly means. Roy emphasizes that it’s not just about technology; it’s about reimagining both the work and the ways of working to produce a customer-centric business transformation. He shares compelling examples from contact centers and airlines to illustrate how digital tools can be ena…

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The Customer Experience World Games 2025 with Tom DeWitt 10:04

3M ago10:04

10:04

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Evolving Personalization: The Secrets to Staying Ahead in CX 22:53

3M ago22:53

22:53

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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Fan Favorite: Recalibrating Leadership for the Infinite Game 32:16

3M ago32:16

32:16

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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The Customer Experience World Games 2025 with Michael Brandt 8:16

3M ago8:16

8:16

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Aha! Moments That Change Everything 20:56

3M ago20:56

20:56

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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The Customer Experience World Games 2025 with Thulani Ncube 9:28

3M ago9:28

9:28

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Revisited: Unleashing the Power of Experience Management 32:08

3M ago32:08

32:08

In collaboration with CCW Europe Summit 2025 CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOALK…

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The Customer Experience World Games 2025 with Neal Topf 9:40

4M ago9:40

9:40

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Governance for CX Success: Uniting Teams and Tech for Seamless Collaboration 20:56

4M ago20:56

20:56

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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The Future of Aged Care: How Ohana is Changing Home Healthcare 31:53

4M ago31:53

31:53

This episode is a powerful conversation with Peter Nicholson about transforming home healthcare through Ohana. Discover how his personal mission and professional background are creating real change in aged care, training caregivers with purpose, and helping older adults live with dignity. About the Guest Peter Nicholson is Managing Director of ALTK…

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Revisited: Never Lose an Employee Again with Joey Coleman 34:48

4M ago34:48

34:48

We are revisiting one of the most downloaded episodes of the CX Goalkeeper Podcast; we were joined by Joey Coleman, an expert in customer experience and the author of "Never Lose an Employee Again." This insightful discussion peeled back the layers of employee experience, its impact on customer experience, and how businesses can excel in both. Top …

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Overcoming Self-Doubt and Scaling Up: A Smarter Path for Women in Business 38:55

4M ago38:55

38:55

She coaches C-suite leaders at Fortune 10 companies—yet what she reveals about high-achieving women might change how you see your own potential. In this eye-opening conversation, Dr. Liz Bywater shares the surprising mindset blocks that keep brilliant women playing small and how the most effective leaders actually scale with less hustle and more cl…

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YOU ARE THE BOSS: BECOME THE MANAGER YOU WANT TO BE 21:18

4M ago21:18

21:18

Are you truly the leader you want to be—or just reacting under pressure? In this powerful episode, Sabina Nawaz shares hard-earned insights from decades of coaching CEOs and writing her new book, You Are the Boss. Discover how to navigate leadership challenges and lead with intention, clarity, and care. About the Guest Sabina Nawaz is an elite exec…

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Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right 22:32

5M ago22:32

22:32

In this compelling episode of the CX Goalkeeper Podcast, Gregorio Uglioni invites Stacy Sherman to delve into the heart of customer experience (CX) and leadership. Known for her mantra of “Doing CX Right,” Stacy shares her journey, emphasizing the human aspect of businesses and the crucial role of leadership in fostering a culture of engagement and…

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From Imposter to Innovator: How Anya Cheng Turned Rejection Into a Rental Empire 45:47

5M ago45:47

45:47

Anya Cheng shares how she turned rejection, imposter syndrome, and startup bias into an AI-powered fashion business built for impact. She didn’t just break into tech leadership—she built it from scratch. But when Anya Cheng left Meta to launch her own AI-driven menswear company, the rejections came faster than the funding. What happened next? A ref…

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Workforce Management in the Digital Age 23:44

5M ago23:44

23:44

This episode is a goldmine for leaders, CX professionals, and anyone working in contact centers. Irina Hollatz, workforce management (WFM) expert and podcast host of “WFM Unfiltered,” shares powerful insights on how workforce management impacts customer satisfaction, how AI can support—not replace—humans, and why empathy and process are key to digi…

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Best Of: Simplification at the Core: Lou Carbone on Refining Business Strategies 28:29

5M ago28:29

28:29

In the ever-evolving customer experience landscape (CX), the CX Goalkeeper Podcast stands out by bringing thought leaders and industry pioneers to discuss the future of customer engagement and leadership. This "best of" is no exception, featuring an insightful conversation with Lou Carbone, a trailblazer in experience management and the founder of …

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Conquering the AI Revolution: From Disrupted to Disruptor 53:22

5M ago53:22

53:22

The rise of AI is silencing voices… literally. Alison Smith, the "Queen of IVR Voice," reveals how artificial intelligence is disrupting her 27-year career, forcing her to contemplate semi-retirement. But this isn't a story of defeat. Hear how Alison, facing the imminent threat of AI voice clones, is not only surviving but thriving, turning the tab…

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The CX Leadership Blueprint: Build It Right from Day One 27:42

5M ago27:42

27:42

In Episode 233 of the CX Goalkeeper Podcast, host Gregorio Uglioni speaks with Sarah Caminiti, Head of Customer Service in the US at Acam and the host of the Epical Growth podcast. This episode dives deep into foundational leadership and how it shapes strong CX teams and business results. Sarah shares powerful, real-life insights on building empowe…

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The Disney Magic: Lessons Every Business Can Use Today 28:39

5M ago28:39

28:39

Released date: April 2025 Episode Number: 233 Name of the guest: Vance Morris Why You Can't-Miss This Episode In this magical episode, Vance Morris shares powerful customer experience strategies straight from the Disney playbook. As a former Disney cast member and a business owner who successfully adapted these strategies into non-glamorous industr…

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From Purpose to Profit: How Female Entrepreneurs Can Build Businesses That Matter 44:21

6M ago44:21

44:21

She didn’t just build a business. She built a movement—rooted in meaning, powered by purpose, and unapologetically profitable. But it didn’t start that way. In this raw, insightful conversation, Dr. Alise Cortez shares how one life-altering decision, a whisper of curiosity, and a mountain of fear became the unlikely launchpad for her purpose-driven…

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The Way of Working Changed: Building Human-Centered Companies 28:31

6M ago28:31

28:31

In this inspiring episode of the CX Goalkeeper Podcast, Luke Jamieson shares his bold vision for the future of work, customer experience, and employee engagement. From human-centered organizations to the power of authenticity and observability in CX, Luke’s energy, ideas, and real-life stories will challenge the way you think about leadership, work…

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The AI-Powered Data Revolution: What Leaders Need to Know 23:09

6M ago23:09

23:09

Discover how to harness AI and cloud technology to revolutionize your data strategy. Aravind Nuthalapati explains how businesses can leverage AI-driven insights, overcome cloud migration challenges, and position themselves for competitive success. About the Guest Aravind is a Cloud Technology Leader specializing in big data and cloud technologies, …

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Data-Driven Copy That Converts: How to Unlock Middle-of-Funnel Growth 43:54

6M ago43:54

43:54

Is your B2B marketing stuck in the mud? Are you drowning in data but still failing to convert leads? In this episode, Jim Rembach and Naomi Soman reveal the secrets to unlocking explosive middle-of-funnel growth with data-driven copywriting. We delve into the psychology behind buyer behavior, uncovering the hidden desires that drive purchasing deci…

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Money, Mission, and Morale: Building a Thriving Business with Purpose 44:58

6M ago44:58

44:58

Ever felt the pull between profit and purpose? This episode dives deep with Ilene Marcus, a powerhouse who's navigated the treacherous terrain of social services, economic development, and building sustainable businesses. From escaping a toxic nonprofit to creating a thriving consultancy, Ilene reveals her secrets to aligning mission with money—and…

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The REAL Top CX Predictions for 2025 22:52

6M ago22:52

22:52

In this engaging episode of the CX Goalkeeper Podcast, I sit down with Peter Ryan, a leading voice in customer experience (CX) and BPO strategy, to explore the key CX predictions for 2025. From Agent AI to market consolidation and real-time voice translation, Peter unpacks trends that are reshaping how companies deliver customer service and drive b…

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Best Of: Pioneering CX Leadership: Karl Sharicz's Journey 34:04

6M ago34:04

34:04

In this inspiring episode of the CX Goalkeeper Podcast, we're excited to feature Karl Sharicz, a luminary in the field of customer experience (CX). Karl's vast expertise spans various facets of CX, including transformation, leadership, and strategy. Join us as we delve into his extraordinary career journey, unpacking lessons that redefine what it m…

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Unlock Your Resilience: A Strength-Based Approach to Thriving as a Female Entrepreneur 38:06

7M ago38:06

38:06

Uncover the secrets to unshakeable resilience with Helen Kane, a powerhouse coach who helps women conquer burnout and build thriving businesses. Discover how understanding your unique strengths – and avoiding their overuse – can unlock explosive energy. Hear Helen’s raw, vulnerable story of balancing motherhood, a demanding career, and building a s…

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Highlight: Leading with Data and Harnessing AI with Jim Iyoob 33:17

7M ago33:17

33:17

Fantastic replay! Your host, Greg, engages in a fascinating conversation with Jim Iyoob, a visionary in customer experience and AI integration. Discover how artificial intelligence and data-driven strategies are revolutionizing the customer service industry and what this means for the future of businesses. About Our Guest: Jim Iyoob, the Chief Cust…

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Transforming Digital Insurance Space with CX 24:50

7M ago24:50

24:50

In this episode of the CX Goalkeeper Podcast, I had the pleasure of speaking with Rajesh Sankaran, a seasoned insurance industry expert. We discussed how customer experience (CX) is reshaping digital insurance, the challenges of balancing the human touch with technology, and why emotional value is key to customer loyalty. Rajesh shared valuable ins…

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The Art of Active Listening Transforming Employee Engagement and Leadership 44:02

7M ago44:02

44:02

Dive deep into the transformative power of active listening with expert Heather Younger. Discover how her unique five-step framework is revolutionizing employee engagement and fostering a culture of psychological safety within organizations. Heather reveals the common symptoms that signal a need for change and shares her insights on how to navigate…

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Highlight - Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman 32:17

7M ago32:17

32:17

With Rich Dorfman, a seasoned CX professional from Eastern Bank, we discover the strategies and principles that drive successful customer experience in the banking industry. Learn how Eastern Bank leverages customer feedback and employee engagement to enhance its service and build a sustainable, profitable organization. Key Highlights: Rich Dorfman…

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Innovate or Die: Why Proactive Service is Key to Lasting Success 26:56

7M ago26:56

26:56

In this episode of the CX Goalkeeper Podcast, Valerie Peck shares her insights on why proactive service is key to long-term business success. We explore the power of innovation, the role of data in anticipating customer needs, and why reactive customer experience strategies are no longer enough. This episode is a must-listen if you want to stay ahe…

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Maximize Your Media Exposure: Strategies for Promoting Your Book or Business 43:59

8M ago43:59

43:59

Want to know how to become a media darling and truly stand out in a crowded marketplace? Join us as we explore the insights of Joanne McCall, a seasoned expert in media relations, who shares her proven strategies for crafting compelling pitches and building a unique brand presence. Discover how to navigate the noisy landscape of media, connect auth…

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HIGHLIGHT: Strategy for Sustainable Growth 21:34

7M ago21:34

21:34

Unlock the secrets to sustainable growth and transformative leadership with Monika Schulze on the CX Goalkeeper Podcast. This is one outstanding REPLAY of the top episodes! This episode dives into curiosity-driven innovation, strategic partnerships, and the art of leadership across cultures. Monika Schulze, a luminary in strategic marketing, shares…

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Creating Workplaces Where People Thrive: A New Approach to Wellbeing 40:10

8M ago40:10

40:10

Workplace wellbeing is more than just a buzzword—it’s a game-changer. In this episode, Craig Fearn, a leading expert in workplace wellbeing, shares powerful insights on how organizations can create environments where employees thrive. From understanding the true meaning of wellbeing to shaping a positive workplace culture, this episode is packed wi…

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How Misconceptions About Diversity Hold Us Back 51:18

8M ago51:18

51:18

Join us as Kelly McDonald shares her journey from burnout to empowerment, revealing the unexpected rewards of leaning into discomfort and forging genuine connections. What unfolds when you confront your biases? Tune in to discover transformative strategies that could revolutionize your collaboration approach and propel your business into uncharted …

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HIGHLIGHT: Charting the Future: AI, Culture, and Leadership in Customer Service 30:40

8M ago30:40

30:40

Join us on the CX Goalkeeper Podcast for the replay of a captivating conversation with Jeremy Watkin, a seasoned expert in customer support and experience from Number Barn. In this episode, we explore the transformation of contact centers, the integration of technology in customer service, and the importance of human connections in enhancing custom…

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PIVOTING STRATEGIES FOR TOUGH CUSTOMERS & TOUGH EMPLOYEES 30:09

8M ago30:09

30:09

Why You Can't-Miss This Episode In this captivating episode, Marilyn Suttle shares practical strategies for dealing with tough customers and employees while creating a work environment where everyone thrives. From her groundbreaking book, Who's Your Gladys?, to her personal journey, Marilyn delivers actionable insights that redefine how leaders, te…