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Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of The Experience Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate yo ...
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Deb Hutton provides listeners with real talk that cuts through the noise for the early drive home. Her experience in politics and communications brings a fresh common sense perspective on the issues that matter.
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An Australian and a Canadian have a conversation about Star Trek: what it is vs. what we THINK it is, how it's evolved over the years, and how it reflects our culture...like a mirror. (It's not JUST about the mirror universe, we promise!)This is a limited-run podcast that will air every Monday for 9 weeks, but the entire run will be available early for subscribers to Adam's Patreon: https://www.patreon.com/phantasmictalesAlso check us out on Twitter at @Phantasmictales, or on Facebook at htt ...
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At Ipsos, we combine research excellence with deep CX expertise. We know the quality of insight depends on the quality—and the experience—of the questions you ask, and that real impact comes from the governance that surrounds your listening ecosystem. In this episode, we reset survey programmes for 2026 by treating surveys as a designed service and…
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Helen Bennis, Senior Director at Ipsos chats with Dr Stephanie Anne Baker, Reader at City University of London whose research focuses on how rumours, false, and misleading information travels online with a particular focus on health and wellness, and, Dr Camilla Stokholm, GP and author of ‘What your doctor eats’. In this second of the two part seri…
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Helen Bennis, Senior Director at Ipsos, chats with Dr Stephanie Anne Baker, whose research focuses on how rumours, false, and misleading information travels online with a particular focus on health and wellness, and, Dr Camilla Stokholm, GP and author of ‘What your doctor eats’. In the first of two parts they discuss: The profound benefit accurate …
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Join Bhavna Sawnani in conversation with Ena Rivera, Chief People Officer for Asia Pacific at Ipsos, as they explore what it takes to transform people teams into strategic, future-focused partners. Drawing on insights from Ipsos 2025 Empowering People Teams report, they discuss the shift from transactional HR to influencing organisational prioritie…
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Join Rob Rose as he shares recorded highlights from the Automotive Event hosted by Channel Performance in the UK entitled “Rev up your Revenues with Data Analytics”. At the event held at the Silverstone International Grand Prix Circuit, special guest Verity Mercer, Head of Customer Experience and Quality at Renault Group held a Q&A session alongsid…
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