Best Institute of Customer Service Podcasts (2025)

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Meta launches super PAC to fight AI regulation as state policies mount, also Alloy is bringing data management to the robotics industry 7:09

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3h ago7:09

7:09

Meta has raised the stakes in Big Tech’s fight against AI regulation. The Facebook-maker is investing “tens of millions” of dollars into a new super PAC to fight state-level tech policy proposals that could stifle AI advancement, reports Axios. Also, Sydney, Australia-based Alloy thinks it can help with that issue: the startup is building data infr…

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The Oakland Ballers let an AI manage the team. What could go wrong? 6:07

8m ago6:07

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The Oakland Ballers, an independent Pioneer League baseball team, took that concept of “playing the percentages” to the next level: they let an AI manage the team for a game. The Ballers were founded by edtech entrepreneur Paul Freedman as a salve to the departure of the beloved Oakland A’s, the Major League baseball team that owner John Fisher rip…

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Lessons from Running Massive Online Degrees at Scale - with Aaron Demory of Fearlus 27:53

21m ago27:53

27:53

Today’s guest is Aaron Demory, Senior Partner at Fearlus and Chief of Information Technology and Security at the FDIC. Aaron joins Emerj Editorial Director Matt DeMello on today’s show to explore how organizations can safeguard institutional memory, align data strategy with cultural goals, and rethink success in the age of AI. With experience spann…

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381: From Compliance to Curiosity – Rethinking Student Engagement 55:20

3h ago55:20

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Guest Rebecca Winthrop is a leading global authority on education, the director of the Center for Universal Education at Brookings, and an adjunct professor at Georgetown University. She is dedicated to ensuring that every child has the opportunity to thrive in life, work, and as an engaged citizen. She leads cutting-edge research and initiatives a…

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Ep. 134 Roxxann Sczepanik, Partner of JCP (Joseph Chris Partners) | Data Center Go-to-Market Podcast 1:04:39

1d ago1:04:39

1:04:39

https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) 🏗️ In episode 134 of the Data Center Go-to-Market Podcast, you’ll join host Joshua Feinberg and executive recruiter Roxxann Sczepanik as they unpack the secrets of talent acquisition in the data center industry! 🚀 Learn how marketing budgets can rev…

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Trump says Lachlan and Rupert Murdoch might invest in TikTok deal, also, Google isn’t kidding around about cost cutting 6:28

1d ago6:28

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The Trump administration has been talking up a potential TikTok deal this weekend, with President Donald Trump telling Fox News on Sunday that Rupert Murdoch and his son Lachlan are “probably” going to be involved. Also, Google is ending its enterprise subscription to the Financial Times, and it’s not the only enterprise media subscription on the c…

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Mastodon has a new plan to make money: Hosting and support services for the open social web 4:00

6m ago4:00

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Mastodon, the non-profit organization that maintains the software powering the decentralized alternative to social networks like Threads and X, has a new plan to make money. Instead of relying entirely on donations and grants as before, the company announced Friday that it will now offer paid hosting, moderation, and support services for organizati…

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US government charges British teenager accused of at least 120 ‘Scattered Spider’ hacks; plus, OpenAI’s research on AI models deliberately lying is wild 9:56

4d ago9:56

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The U.S. Department of Justice on Thursday unsealed federal charges against British teenager Thalha Jubair, who prosecutors accuse of being involved in at least 120 cyberattacks, including the U.S. Courts system, and the extortion of dozens of U.S. companies. In other news, Every now and then, researchers at the biggest tech companies drop a bombsh…

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Service Advisors: Top Tips for Phone Success 18:41

5d ago18:41

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Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about phone skills for service advisors. He emphasizes the importance of treating every incoming call…

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Nvidia buys $5 billion stake in Intel, planning AI chip collaboration, also,Bumble BFF’s revamped app is here, focusing on friend groups 5:55

5d ago5:55

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Nvidia has agreed to buy a $5 billion stake in Intel as part of a broader deal to together develop “multiple generations” of data center and PC products. Also, With friendship apps continuing to gain popularity, Bumble announced on Wednesday the relaunch of its Bumble For Friends app. With younger generations seeking to expand their social circles,…

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Ep. 133 Joshua Feinberg, CEO of DCSMI | Data Center Go-to-Market Podcast 1:32:13

10h ago1:32:13

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https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 133 of the Data Center Go-to-Market Podcast, you’ll unlock the secrets of go-to-market success in the data center industry! 🚀🔌 Join Joshua Feinberg as he reveals game-changing strategies for educating clients, building powerful marketing …

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Amazon launches AI agent to help sellers complete tasks and manage their businesses, also, Lyft and Waymo are partnering to bring robotaxis to Nashville 5:22

6d ago5:22

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Amazon announced on Wednesday that it’s introducing an always-on AI agent that will help sellers on its platform run their businesses. The company is updating Seller Assistant, its AI tool for third-party sellers, to help handle tasks on the seller’s behalf. Waymo has struck a deal with ride-hailing company Lyft to launch a robotaxi service in Nash…

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Scaling Global Trade with AI Powered Tools for SMBs - with Kuo Zhang of Alibaba.com 28:49

3d ago28:49

28:49

Global sourcing has long been a barrier for small and medium-sized businesses (SMBs). Language differences, compliance challenges, logistics hurdles, and trust issues can overwhelm even the most determined entrepreneurs. In this episode of the AI in Business podcast, Kuo Zhang, President of Alibaba.com, shares how new technologies—including Alibaba…

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Sonair built its 3D ultrasonic sensor with robotic safety in mind, and Terra Oleo’s oil-producing microbes could replace destructive palm oil plantations 8:39

6d ago8:39

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As robots increasingly enter human spaces, robotics companies will need to think about safety differently than they did when robots were largely siloed from their human counterparts. Sonair thinks its sensors can help robotics companies reach their safety goals — with a solution that is both better and cheaper than popular LIDAR technology. Also, W…

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Silicon Valley bets big on ‘environments’ to train AI agents 12:03

6d ago12:03

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For years, Big Tech CEOs have touted visions of AI agents that can autonomously use software applications to complete tasks for people. But take today’s consumer AI agents out for a spin, whether it’s OpenAI’s ChatGPT Agent or Perplexity’s Comet, and you’ll quickly realize how limited the technology still is. Making AI agents more robust may take a…

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How is Fintech reshaping the future of money? 1:52

5m ago1:52

1:52

In Season 5 of Fintech Files, our three hosts are traveling across the global fintech landscape, uncovering the most exciting stories from the world’s leading innovation hubs. From embedded payments to crypto, from financial inclusion to the future of millennial finance, they’re diving into the breakthroughs, bold ideas, and unexpected questions de…

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Calm launches standalone iOS app for sleep support, also, Google launches new protocol for agent-driven purchases 6:40

4d ago6:40

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Calm is launching a new standalone app for more personalized sleep support, the company announced on Tuesday. The new Calm Sleep app is available on iOS and is designed to help people wind down, sleep better, and wake up refreshed. On Tuesday, Google announced a new open protocol for purchases initiated by AI agents — automated software programs th…

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Ep. 132 Howie Berry, Principal and Data Center Specialist of Avison Young | Data Center Go-to-Market Podcast 52:47

8d ago52:47

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https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 132 of the Data Center Go-to-Market Podcast, you’ll unlock the secrets of data center real estate with Howie Berry from Avison Young! 🏢🔌 In this eye-opening podcast episode, you'll discover the intricate world of site selection, power inf…

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Awake’s new app requires heavy sleepers to complete tasks in order to turn off the alarm ... and more tech news 4:53

8d ago4:53

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A new iOS app called Awake, designed specifically for heavy sleepers who must complete missions to turn off their alarms, launched Monday. The app is only available to users with the iOS 26 update, which also came out on Monday. he U.S. has reached a “framework” deal with China for social media platform TikTok, CNBC reported, citing Treasury Secret…

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Reducing Errors and Improving Compliance in Global Oncology Programs - with Anthony Mikulaschek at IQVIA Technologies 32:09

12h ago32:09

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Clinical trials are growing more complex, and nowhere is that more evident than in oncology and obesity research. As sponsors push for reliable, real-time patient data, the role of electronic clinical outcome assessments (eCOAs) has never been more critical. These tools determine not only how patients report on their quality of life but also how sp…

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380: Digging Deeper to Find the Heart of the Story 8:22

7d ago8:22

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Guest None today; just me reflecting. Summary In this episode, I reflect on lessons I’ve drawn from Robert Redford’s film adaptation of A River Runs Through It and how they support my growth as a writer. At first, I loved the film for its beauty, but as a writer, I later returned to it as an instructional tool: how to go beyond the surface story of…

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‘Selling coffee beans to Starbucks’ – how the AI boom could leave AI’s biggest companies behind ... and more 9:17

8d ago9:17

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How much do foundation models matter? It might seem like a silly question, but it’s come up a lot in conversations with AI startups, which are increasingly comfortable with businesses that used to be dismissed as “GPT wrappers,” or companies that build interfaces on top of existing AI models like ChatGPT. Also, following its long-awaited launch of …

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Pilot union urges FAA to reject Rainmaker’s drone cloud-seeding plan 7:08

3m ago7:08

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Rainmaker Technology’s bid to deploy cloud-seeding flares on small drones is being met by resistance from the airline pilots union, which has urged the Federal Aviation Administration to consider denying the startup’s request unless it meets stricter safety guidelines. The FAA’s decision will signal how the regulator views weather modification by u…

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Apple’s latest iPhone security feature just made life more difficult for spyware makers 7:26

3m ago7:26

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The feature is called Memory Integrity Enforcement (MIE) and is designed to help stop memory corruption bugs, which are some of the most common vulnerabilities exploited by spyware developers and makers of phone forensic devices used by law enforcement. Learn more about your ad choices. Visit podcastchoices.com/adchoices…

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Video verification improves security, saves money 19:47

11d ago19:47

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ATM crimes aren't slowing down in intensity. If anything, they are increasing, and banks need to be able to contact law enforcement quickly and have them arrive on the scene fast enough to stop the crime. However, traditional security systems can cause big problems for ATM and branch security, especially due to false positives. In some jurisdiction…

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Justice Department sues Uber for allegedly discriminating against people with disabilities, also, FTC launches inquiry into AI chatbot companions 6:37

11d ago6:37

6:37

The U.S. Justice Department has filed a lawsuit against Uber, accusing the ride-hailing company of violating federal law by discriminating against people with physical disabilities. In particular, the Department of Justice’s (DOJ) civil rights division claims that the company and its drivers “routinely refuse to serve individuals with disabilities,…

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Getting Uncomfortable is the ONLY Way to Grow as a Service Advisor 21:33

12d ago21:33

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Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the challenges service advisors face when it comes to avoiding uncomfortable tasks. Michael emph…

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How Bill Gates’s fellowship program is adapting to global uncertainty, plus a California bill that would regulate AI companion chatbots is close to becoming law 8:38

12d ago8:38

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There’s plenty of uncertainty to go around this year, including a global trade war, shifting policy priorities, and an economy that’s starting to stumble. Breakthrough Energy, a climate tech organization founded by Bill Gates, has also been shifting in response. The group always placed long bets, though it appears to be reappraising some of them. I…

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Ep. 131 Joshua Feinberg, CEO of DCSMI | Data Center Go-to-Market Podcast 1:33:55

5d ago1:33:55

1:33:55

https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) In episode 131 of the Data Center Go-to-Market Podcast, you’ll unlock the secrets of go-to-market strategies in the data center industry! In this power-packed podcast episode, Joshua Feinberg breaks down how businesses can transform their approach t…

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OpenAI and Oracle reportedly ink historic cloud computing deal, also Thinking Machines Lab wants to make AI models more consistent 5:43

2d ago5:43

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Oracle sent its shares soaring after markets closed yesterday after reporting that it signed multiple multi-billion-dollar contracts with several customers. Now, we have an idea of who those customers might be. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch

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#048 - I'm In - AI in Small Business 58:07

1d ago58:07

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AI & Efficiency in Small Business: Friend, Foe, or Force for Growth? Host: Phil Street FIH Guests: Professor Peter Jones FIH, Professor Roya Rahimi MIH & Bradley Dorrington AIH Artwork & Branding: Sonja Cresswell MIH Music: Leon Williams FIH AI is everywhere, but what does it really mean for small business owners in hospitality? In this episode, Ph…

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From Manual Reports to Generative and Agentic AI Automation in Finance - with Pavlé Sabic of Moody’s 28:36

22m ago28:36

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In this episode, Pavlé Sabic, Senior Director in Generative AI Solutions and Strategy at Moody’s, joins Emerj Editorial Director Matthew DeMello to discuss how agentic AI is redefining workflows in financial institutions. Pavlé explains why large enterprises are turning to AI-driven automation to overcome persistent challenges — from fragmented dat…

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Vimeo to be acquired by Bending Spoons in $1.38B all-cash deal, plus Anchor’s co-founders are back with Oboe 6:05

13d ago6:05

6:05

Video platform Vimeo announced on Wednesday that it has agreed to be acquired by Bending Spoons, one of Europe’s largest mobile app developers, in an all-cash deal valued at approximately $1.38 billion. The deal is expected to close in the fourth quarter, subject to customary closing conditions and regulatory approvals. Vimeo will be delisted from …

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Apple’s creator-centric iPhone 17 Pro will make the vlogging camera obsolete 6:20

1h ago6:20

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Apple unveiled its new line of iPhones on Tuesday, and the iPhone 17 Pro is making a direct appeal to content creators. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch

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NB65 - AI & the Future of MarTech with chiefmartec Scott Brinker 49:08

14d ago49:08

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In this episode of No Brainer, hosts Geoff Livingston and Greg Verdino welcome Scott Brinker, one of the world’s leading experts on marketing technology. You may know him from his long-running blog at chiefmartecand his widely used MarTech landscape “supergraphic”, as the man AdAge has called the “Godfather of MarTech,” or from his time as HubSpot’…

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Sam Altman says that bots are making social media feel ‘fake’ ... and more 7:22

14d ago7:22

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After watching Reddit's OpenAI and Anthropic communities, Sam Altman thinks social media cannot be trusted. And bots are to blame. Also, OpenAI executives are discussing a potential relocation out of California as increasing political resistance threatens the company's efforts to convert from nonprofit to for-profit status, according to The WSJ, bu…

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Ep. 130 Joshua Heath, President of WipeOS | Data Center Go-to-Market Podcast 1:09:38

15d ago1:09:38

1:09:38

https://www.dcsmi.com/newsletter Subscribe to the Data Center Sales and Marketing Newsletter (DCSMI) 🖥️ In episode 130 of the Data Center Go-to-Market Podcast, you’ll join host Joshua Feinberg and Josh Heath, president of WipeOS, as they unpack the fascinating world of IT asset disposition (ITAD) and data destruction! 🔒 This episode reveals insider…

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4 claim that Meta suppressed children’s safety research, also Salesloft says Drift customer data thefts linked to March GitHub account hack 6:11

15d ago6:11

6:11

Meta changed its policies around researching sensitive topics — like politics, children, gender, race, and harassment — six weeks after whistleblower Frances Haugen leaked internal documents that showed how Meta’s own research found that Instagram can damage teen girls’ mental health. Also, Salesloft said a breach of its GitHub account in March all…

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Why Human Oversight and Management Will Still Matter in AI-Driven Pharma Operations - with Yunke Xiang of Sanofi 20:45

2h ago20:45

20:45

In this episode of the AI in Business podcast, host and Emerj Editorial Director Matthew DeMello speaks with Yunke Xiang, Global Head of Data Science for Manufacturing, Supply Chain, and Quality at Sanofi. Together, they examine how generative AI and reasoning models are evolving from simple automation to high-impact copilots across pharmaceutical …

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379: Lessons in Curiosity and Storytelling 57:14

15d ago57:14

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Guest Sarah Elkins is a keynote speaker, Gallup StrengthsFinder coach, and the author and podcast host of Your Stories Don’t Define You, How You Tell Them Will. She is the principal at Elkins’ Consulting. She is the organizing genius behind the annual No Longer Virtual Summit, a small business summit for those looking for a community of professiona…

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Are bad incentives to blame for AI hallucinations? 5:23

10h ago5:23

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A new research paper from OpenAI asks why large language models like GPT-5 and chatbots like ChatGPT still hallucinate, and whether anything can be done to reduce those hallucinations. In a blog post summarizing the paper, OpenAI defines hallucinations as plausible but false statements generated by language models, and it acknowledges that despite …

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Why is an Amazon-backed AI startup making Orson Welles fan fiction? Plus, Anthropic’s $1.5B copyright settlement sucks for writers 7:30

16d ago7:30

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Why is a startup that bills itself as the Netflix of AI, and that recently raised money from Amazon’s Alexa Fund, talking about remaking a movie that was first released in 1942? Also, around half a million writers will be eligible for a payday of at least $3,000, thanks to a historic $1.5 billion settlement in a class action lawsuit that a group of…

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Tesla proposes new pay package for Elon Musk worth up to $1T, also, Snapchat's new Lens, and Rivian cut more workers 5:19

18d ago5:19

5:19

Tesla has proposed a new 10-year compensation plan for CEO Elon Musk that could be worth as much as $1 trillion even as the EV maker’s car business stumbles and it sets its sights on humanoid robotics and AI. Also, Snapchat is launching a new Lens that lets users create and edit images using a text-to-image AI generator, the company told TechCrunch…

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Facebook is trying to make ‘pokes’ happen again, also, Stripe will build a new blockchain 5:21

19d ago5:21

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The classic feature from Facebook’s early days lets users get a friend’s attention with a virtual nudge of sorts. While the poke fell out of use ages ago, the company has more recently seen an uptick in its use among younger users, which has now prompted it to make the poke a more central part of the Facebook experience. Also, the classic feature f…

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How to Win at The Front Counter for Service Advisors 22:35

19d ago22:35

22:35

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the mindset shift required for service advisors to truly make a difference beyond just processin…

Institute Of Customer Service Podcasts