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IT Ops Query

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This podcast distills the signal from the noise about enterprise IT digital transformation and operations in the era of Agile, DevOps and distributed applications. Interviews feature expert guests in conversation with IT journalism veteran Beth Pariseau, Senior News Writer at Informa TechTarget.
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ERP Confab

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ERP Confab features in-depth conversations about the vendors, trends and technologies driving the enterprise resource planning market. TechTarget’s resident ERP expert David Essex chats with the C-suite executives, industry insiders and expert ERP observers. From the factory floor to the metaverse, and everything in between, ERP Confab has it covered.
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Targeting AI

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Hosts Shaun Sutner, TechTarget News senior news director, and AI news writer Esther Ajao interview AI experts from the tech vendor, analyst and consultant community, academia and the arts as well as AI technology users from enterprises and advocates for data privacy and responsible use of AI. Topics are related to news events in the AI world but the episodes are intended to have a longer, more ”evergreen” run and they are in-depth and somewhat long form, aiming for 45 minutes to an hour in d ...
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Healthcare Strategies

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A podcast for healthcare professionals seeking solutions to today’s and tomorrow’s top challenges. Hosted by the editors of Xtelligent Healthcare Media, this podcast series focuses on real-world use cases that are leading to tangible improvements in care quality, outcomes, and cost. Guests from leading provider, payer, government, and other organizations share their approaches to transforming healthcare in a meaningful and lasting way.
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Modern HR

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Modern HR explores how technology is helping to automate human resource departments and transforming HR into a collaborative process that touches every corner of the organization. TechTarget editors talk with HR executives, consultants and vendors about the latest developments in talent management, core HR, and the employee experience, as well as the innovative strategies driving 21st-century people management that prioritizes employee growth and development.
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Kishore Gopalakrishnan says that the observability market is ripe for disruption in the AI age, particularly at the storage and query layer. The former LinkedIn architect is now co-founder and CEO of StarTree, which offers a real time analytics platform based on Apache Pinot. The company has a preview version of its StarTree Cloud service for obser…
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An emerging technology called spatial computing combines virtual reality and augmented reality to enable location-aware digital interaction with the real world. It has big potential, but practical applications have been slow to arrive. A new offering from Dassault Systèmes, a French maker of 3D design software, could begin to change that. Called 3D…
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Fortra, the Health Information Sharing and Analysis Center (Health-ISAC), and Microsoft's Digital Crimes Unit teamed up to combat abuse of Cobalt Strike, a legitimate adversary simulation tool that cyberthreat actors have taken a liking to. The collaborative efforts resulted in an 80% reduction in unauthorized copies of Cobalt Strike observed in th…
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Gartner analyst Gregg Siegfried reflects on the previous generation of AIOps tools that never quite lived up to their "NoOps" promise, looks at how generative AI tools have already affected IT ops pros' day to day work, and predicts the ways AI agents are poised to even more dramatically alter the observability and IT automation landscape.…
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A key truth about AI is that regulation has long lagged innovation. However, this has not removed the responsibility of enterprises to deploy AI systems responsibly or for AI vendors to create responsible systems. What are the key metrics to understanding a safe AI system? Featuring: Stuart Battersby, CTO at Chatterbox Labs, vendor of a quantitativ…
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The Connecticut Poison Control Center receives on average a hundred calls a day and operates 24/7. To handle such an immense workload, the Center relies on one tool to sustain and improve its emergency response: the state's health information exchange (HIE), Connie. How does this HIE help the Center save lives? Listen to find out! Featuring: Suzann…
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Mark Tomlinson is senior director of performance and observability for digital payments provider FreedomPay. He previously worked for PayPal and also served as Chief Performacologist, founder and host of the PerfBytes podcast from 2012 to 2023. He talks about how his company uses generative AI tools in its observability practices, imagines the futu…
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The healthcare industry has been shifting from fee-for-service to value-based care and payment for decades now with not much to show for it as a whole. How can employers and other healthcare purchasers achieve value amid soaring costs and worsening disease burden? Featuring: Shawn Gremminger, president and CEO of the National Alliance of Healthcare…
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Alois Reitbauer is chief technology strategist, head of open source and the leader of research at observability vendor Dynatrace. He is a contributor to CNCF open source standards such as the Keptn event-driven orchestration project and OpenFeature for feature flag management. His Dynatrace bio also describes him as "a regular conference speaker, b…
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Industrial AI is less familiar than consumer AI, but represents a critical and growing sector within AI’s influence. What unique AI applications are surfacing in this area? Featuring: Olympia Brikis, director of Industrial AI research at Siemens In today’s episode, we’ll cover… Understanding Industrial AI and its distinctions from consumer AI AI an…
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The rise of generative and agentic AI is also OpenTelemetry's moment to shine – in an increasingly non-deterministic world, there's a lot to be said for a standard means of collecting telemetry data about system behavior. However, it can be difficult to get a consensus on everything, especially developers' preferences about instrumenting code. This…
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For two glorious years, generative AI held sway as the AI darling among ERP vendors. But impressive as Gen AI might be, it's mostly limited to generating content and not really capable of the process management and decision making needed to reach the holy grail of AI: Fully autonomous artificial intelligence. That level of technological innovation …
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HIMSS25 ran from March 3-6 in Las Vegas, Nevada. It attracted thousands of industry leaders and featured a predominant theme: artificial intelligence. How did the industry approach this topic in 2025, and what surprising talking points arose? Featuring: Rebecca Pifer, senior reporter at Healthcare Dive In today’s episode, we’ll cover… The evolution…
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What if you could see your application and infrastructure represented spatially instead of two-dimensional dashboard tabs, similar to atoms in a molecule or stars in the sky? According to Matt Young, founder and co-chair of the Cloud Native Computing Foundation (CNCF) technical advisory group (TAG) on observability, this will soon be a reality than…
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It is easy to get swept up in the AI hype. But healthcare leaders cannot afford to lose sight of their true priorities when evaluating AI solutions. How has this technology influenced healthcare leadership styles? Featuring: Brian Spisak, senior partner and chief people and communication officer at Csuite Growth Advisors; program director of AI and…
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Traditional, generative, agentic—in the past couple of decades, AI metamorphosed into an indisposable tool for enterprises wanting to streamline their processes and improve their impact. In this episode, we dive into the different types of AI, best practices for implementation, and the challenges faced in the industry. Featuring: Deepak Singh, Vice…
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AI can have a negative effect on the environment, largely due to increased electricity consumption. How should that shape when and where AI is used in healthcare, if at all? Featuring: Manijeh ('Mani') Berenji, MD, MPH, associate clinical professor of environmental and occupational health at the University of California Irvine School of Medicine an…
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Charity Majors pioneered the term 'observability' as co-founder and CTO of Honeycomb.io, based on her experience building and managing distributed systems at Parse, Facebook, and Linden Lab building Second Life. She is the co-author of the O'Reilly books Observability Engineering and Database Reliability Engineering. Her Honeycomb bio adds that she…
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Some might balk at the idea that a healthcare system would struggle to gather social determinants of health data in 2025. But for a rural healthcare system where every employee already fulfills multiple roles and the workforce is stretched thin, collecting this data can feel impossible to add to the workflow. Today's guest shares how to make this i…
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Multifaceted connection points are emerging between observability and AI, from monitoring and improving AI models themselves to observing the ways the behavior of AI agents differs from traditional web apps. In short, AI-driven automation makes new kinds of observability workflows both necessary and possible. This season of IT Ops Query will featur…
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Many have postulated that AI could solve--or, at least, bring us closer to solving--the clinician burnout crisis stemming from EHR adoption. But what use cases for AI integration into EHRs are the most ideal? Featuring: Sean McGunigal, Director of Artificial Intelligence at Epic In today's episode, we cover The ideal use cases for AI and EHR integr…
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In the couple of years since the popularization of ChatGPT, generative AI technology has quickly taken hold in the legal profession. It has backfired in some cases, such as when an attorney filed a legal brief written with ChatGPT's help and the AI platform hallucinated some of the cases in the brief. That case and others have led some law firms to…
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AI innovation requires patient data in order to develop accurate models that can bolster healthcare functions. But, legally, there is only so much one can do with protected health information. How should healthcare organizations walk the line between innovation and privacy? This conversation was recorded at HIMSS25. Featuring: Adam Greene, partner …
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Healthcare organizations dodge cyberattacks daily, even from service providers with multiple degrees of separation. What if there was a standard way to prioritize cybersecurity actions across the healthcare sector so that organizations can know their risk level and be more prepared? The Health Sector Coordinating Council (HSCC) Cybersecurity Workin…
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Despite decades of advancements in reproductive health, male contraception methods remain limited to condoms or vasectomies. This leaves few options for those seeking alternatives and leaves women shouldering the physical and hormonal burdens of birth control. Today, with 85% of men aged 18–45 actively seeking new family planning solutions, the dem…
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It's been said that the main job of a chief information officer is "keeping the lights on" – making sure an organization's IT systems are up to date, reliable and running smoothly. But CIOs of software vendors sometimes play an additional role as early users of products under development. The approach is often called Customer Zero, "drinking your o…
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Without a good data strategy, generative AI becomes unusable technology for enterprises. This was true when ChatGPT started becoming popular, and it is even more accurate years later. The most recent example is the AI Chinese startup DeepSeek. While most AI cloud providers like Google, AWS and Microsoft now offer the DeepSeek-R1 reasoning model, ma…
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The Change Healthcare cyberattack had widespread, unprecedented impacts across the healthcare sector in February 2024 and beyond. What has the sector learned since, and are providers better equipped to handle a similar incident today? Featuring: Errol Weiss, chief security officer at the Health Information Sharing and Analysis Center (Health-ISAC) …
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While some vendors are working to ensure large language models become better at reasoning, other AI vendors are making them compatible in multiple languages. Writer is a provider of a full-stack generative AI platform for enterprises. While the vendor provides a generative AI platform that enterprises can use to build generative AI capabilities int…
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The public outcry against health insurers intensified after the shooting of a UnitedHealthcare CEO. What trends are driving Americans' dissatisfaction with payers and can payers recover the public's trust? Featuring: Jacqueline LaPointe, executive editor at Xtelligent Healthcare In today’s episode, we’ll cover… Trends in claim denials The driving f…
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Social determinants of health (SDOH) play a critical role in health outcomes, but standardized SDOH data collection is lacking. How is NCQA driving standardization through national SDOH quality measures? Featuring: Rachel Harrington, PhD, AVP of health equity sciences, NCQA Adrianna Nava, PhD, MPA, applied research scientist, NCQA In today’s episod…
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A case can be made that for the past decade and a half, SAP has been almost entirely focused on two things: getting customers to adopt its next-generation ERP platform, S/4HANA, and shifting its development efforts from on-premises systems to the cloud – and getting customers to follow. Now, with the calendar turned to 2025, the December 31, 2027 d…
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The contact center world is a difficult place, packed with frustration and stress. Digital communications giant Cisco sees its mission as easing that experience for human contact center workers and the customers they deal with every day. For that undertaking, the vendor has seized on generative AI and agentic AI as the vehicles to both automate and…
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AI has officially transcended buzzword status, with healthcare continuously diving deeper into its uses and applications. But as technology continues to proliferate healthcare, experts eye questions about the effects on patient experience and the industry's overall push for more patient-centered care. In this episode, we explore those questions and…
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Box has been in the AI game for a long time. But when generative AI mushroomed into a transformative force in the tech world, the cloud content management vendor opted to turn to specialists in the new and fast-growing technology to power the arsenal of tools in its platform. "We've been doing AI for many years. But the really cool thing that happe…
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Sexual orientation and gender identity (SOGI) data is key for improving health outcomes among sexual and gender minority (SGM) patients. How can healthcare organizations effectively navigate challenges -- like bias and discrimination -- to improve SOGI data collection? Featuring: Carey Candrian, PhD, associate professor of medicine at the Universit…
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2025 promises to be an interesting year in healthcare with many possibilities, challenges and unknowns. A few of our editorial staff members got together to discuss the trends we will be watching in the new year, from telehealth flexibilities to artificial intelligence guardrails, and from employers' cost-cutting efforts to the future of reproducti…
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This is the year of AI agents. The last few months of 2024 brought much talk about and expectations for AI agents that can operate autonomously and semi-autonomously. Many vendors have capitalized on the enthusiasm to introduce new agentic products: Salesforce came out with Agentforce, and Microsoft introduced Copilot agents. With 2025 here, questi…
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As the reproductive health landscape continues to evolve, access to contraception and prescriptions for contraception are increasingly critical tools for preventing unplanned pregnancies. In some states, pharmacists at retail pharmacies can play a critical role in contraceptive access by providing counseling and prescriptions for some birth control…
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Sigstore creator, Chainguard CEO, OpenSSF TAC member and Season 1 guest Dan Lorenc returns to discuss the year in open source and security. Topics range from software supply chain management, hardening container images and SBOMs in limbo to open product companies and business models, including his own company's shift in focus this year. Plus: a loo…
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ERP vendors have been eager to ride the generative AI wave, and it has become commonplace for them to assert that machine learning and other types of AI will revolutionize the way people interact with business applications and data. AI is already enabling natural language data queries and commands and starting to take over workflows that cross ERP …
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The future of telehealth policy remains uncertain, with pandemic-era regulatory flexibilities set to expire by the end of the year, barring Congressional action. What is holding Congress back from extending or solidifying these flexibilities, and will those concerns influence telehealth legislation in 2025? Featuring: Darryl Roberts, Vice President…
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S&P Global Market Intelligence principal research analyst Daniel Kennedy discusses what the results of his Voice of the Enterprise research project dating back to 2015 reveal about the notion of a cybersecurity skills shortage; the effects of the Crowdstrike outage on a long-running debate about unified cybersecurity platforms vs best-of-breed vend…
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The AI application startup, which was founded in 2016 and was valued at more than $2.1 billion in 2021, uses a reasoning engine to help employees search for information across the enterprise. Since its inception, a key ingredient in the company's success has been AI and generative AI technology. "We were the first company after Google to deploy BER…
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GLP-1 (glucagon-like peptide 1) medications are revolutionizing weight loss and diabetes care, but behind the hype lies a growing web of regulatory gaps, telehealth expansion and online pharmacy risks. This episode unpacks the opportunities -- and dangers -- shaping the future of these life-changing drugs. Featuring: Scott Roth, Chief Executive Off…
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SecOps, developers and infrastructure ops teams are often encouraged to work more closely together within IT, but for one industry analyst, the CrowdStrike outage exposed an even more significant gap between IT and businesses. Charles Betz is vice president and principal analyst for enterprise architecture at Forrester Research. He has also worked …
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ERP increasingly serves as the hub of organizations' environmental sustainability strategies. But so far, it has mostly been used to standardize and automate the collecting and reporting of environmental, social and governance (ESG) data for customers, investors and regulators. There's a growing sense that ERP can be put to greater use if it's more…
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When generative AI became the next big thing in tech, enterprise software giant Oracle bet heavily on a startup to provide it with foundation and large language models rather than scramble to develop its own. That then-fledgling company was Cohere. Founded in 2019, the generative AI vendor raised $270 million in a Series C round, and its investors …
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Staffing shortages and rising operational costs are daunting challenges for community health centers, which are vital for serving underserved populations. How can the right technology investments help community health centers overcome these obstacles? Featuring: Abby Sears, president and CEO of OCHIN Jeff Lowrance, CEO of OSIS In today’s episode, w…
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In October, the Cybersecurity and Infrastructure Security Agency (CISA) issued a report that's still generating buzz in the security world – it questioned the data sources in often-cited reports about the value of "shifting left". Another section of the CISA report called into question the idea that security flaws cause people to stop using product…
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