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Running a restaurant is no easy feat. Every day brings new challenges, and success takes more than just great food. Science of Service is your guide to navigating the ups and downs of the hospitality management industry, offering real stories, practical advice, and lessons from people who’ve been there. Whether you’re juggling tight margins, managing labor issues, or looking to enhance customer experience, this show is here to help. Each episode features honest and insightful conversations w ...
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Episode 317 features Frank Santopadre, Emmy-winning writer and baseball pop culture savant and Tom and Natalie Painter from The Briner with products designed to improve your cooking skills Frank Santopadre is an Emmy-winning comedy writer and producer for television, radio, and live events, currently working as a staff writer on ABC Television's, T…
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Episode 316 features legendary Hall of Fame pitcher, Walter Johnson's grandson, Henry Thomas and the Seattle Mariners kitchen supervisor and smoker of meats, Chef Dillon Scott Henry W. "Hank" Thomas is the grandson of the legendary Hall of Fame baseball pitcher Walter Johnson. He is the author of the biography Walter Johnson: Baseball's Big Train, …
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Episode 315 features Andre Ceballos of Screamin' Eagle BBQ and Jeffrey Orens, author of Selling Baseball: How Superstars George Wright and Albert Spalding Impacted Sports In America Andre Ceballos is a member of the veteran-based barbecue team, Screamin’ Eagle BBQ. The team has four members: Andre (founder and USMC combat veteran), Clint (Army comb…
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Episode 314 features the founder and executive director of the New York State Baseball Hall of Fame, Rene LeRoux and the creator of Kick Ash Basket, Chad Romzek Rene LeRoux is the founder and executive director of the New York State Hall of Fame’s for baseball, basketball, and hockey. Rene returns to the show to discuss the outstanding 2025 basebal…
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To honor his memory we are rereleasing episode 93 featuring former NFL Pro Bowler, Nick Mangold who joined us to talk barbecue and football. On the same episode we had former MLB pitcher, Jerry Reuss who pitched in the Major Leagues for 22 years. Nick Mangold played center in the National Football League for 11 years as a member of the New York Jet…
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Episode 313 features country music singer and professional baseball player, Bryce Hensley and pitmaster for the Generation Q Barbecue competition team, Kevin Tatgenhorst Bryce Hensley was destined to perform in front of a crowd whether as a baseball player or a singer. In the 2018 MLB draft he was chosen by the Kansas City Royals. If it had not bee…
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Emmy Award winning sports broadcaster and International Boxing Hall of Fame member, Steve Albert discusses his new book, A Funny Thing Happened on the Way to the Broadcast Booth and Bullhorn BBQ's champion pitmaster, Rob Arocha discusses his winning team, his podcast, and baseball. Steve Albert is an Emmy Award winning sportscaster, providing play-…
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Episode 311features Kris Benson, former Major League Baseball pitcher and National College Baseball Hall of Fame member and Rick Manzi, pitmaster from the Anonymous Q cooking team Kris Benson is a former Major League Baseball pitcher who was drafted first overall in 1996 by the Pittsburgh Pirates. In addition to playing for the Pirates, he also pla…
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Episode 310 features The Barbeque Princess, Leslie Roark Scott who is from a family with an important deep-rooted barbecue history and Jim Leeke the author of Big Loosh: The Unruly Life of Umpire Ron Luciano Leslie Roark Scott is known as The Barbeque Princess. She is the owner and pitmaster of Ubons Restaurant in Yazoo City, MS, and is the chief p…
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Episode 309 is a rare triple play as New York Times bestselling author, Jane Leavy discusses her newest tome, Make Me Commissioner, Brian and Larry Paris of Smokin' Bliss BBQ are joined by guest co-host, Doug Scheiding to discuss barbecue, and Gary Mack of Mets Musings Reflects on Davey Johnson. Jane Leavy is the author of the New York Times bestse…
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Episode 308 features B.T. Leigh's Sauces & Rubs founder, Brian Leigh and author of The Franchise: Toronto Blue Jays: A Curated History of the Jays, Keegan Matheson Brian Leigh is the founder of B.T. Leigh's Sauces & Rubs. He is a PBS cooking competition show alum and was a contestant on The Great American Recipe. As stated on the B.T. Leigh's websi…
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Episode 307 features the author of L.A. Story: Shohei Ohtani, the Los Angeles Dodgers, and a Season for the Ages, Bill Plunkett and the founder of TD's Brew & BBQ, Tearl Dunlap Bill Plunkett is an award-winning sportswriter who covers the Los Angeles Dodgers beat for the Orange County Register, and has written about baseball in Southern California …
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Episode 306 features the Baseball Hall of Fame sportswriter, Bill Madden and the inventor of the FlipGrill, Andrew Barnhart Bill Madden has been an active baseball writer since 1970 and was the New York Yankees beat writer for the New York Daily News from 1980 to 1988 before being promoted to national baseball columnist. He is the author of many ba…
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Episode 305 features pitmaster, podcaster, and teacher, Andy Groneman and San Francisco Giants superfan, Norm Coleman Andy Groneman is the head cook of the Smoke On Wheels BBQ team and has amassed hundreds of awards. Beyond competitions, Andy has spent many years teaching barbecue classes and, at the time of our discussion, had taught more than 60,…
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Episode 304 features former Major League Baseball player, Jim Gosger with guest co-host, Anthony Marasco and the Seattle Butcher's Wife, Misty Banchero with guest co-host, Doug Scheiding Jim Gosger played in the major leagues for 10 seasons between 1963 and 1974, for five different teams primarily as an outfielder. The teams included the Boston Red…
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Episode 303 features a discussion on the Major League Baseball career of the legendary Hall of Fame pitcher, Waite Hoyt. Jimmy Carbone and Sean Ludwig talk about whole hog cooking and the upcoming barbecue event, Pig Island NYC. Hunter Breshears of Plainville Farms and Leidy's Premium Meats takes us to a New York Mets game. Tim Manners is a writer,…
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Episode 302 features Girls With Guts author and barbecue fiend, Debbie Gonzales and Talking Baseball With Major League Stars author, Wayne Stewart Debbie Gonzales is an author and a self-described barbecue fiend. She joins us to discuss her latest book, Girls with Guts: The Road to Breaking Barriers and Bashing Records. It is a childrens book with …
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Episode 301 features Donna Muscarella, President of the Elysian Fields SABR Chapter and Steven Chase, founder of Steve's Original Sauces Donna Muscarella is a baseball enthusiast, photographer, and mixed-media artist. Hinchliffe Stadium, one of the few Negro Leagues ballparks still standing, is a repeat subject of Donna’s creative compositions. In …
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Celebrating our 300th episode with Emmy winner, David Wild, writer for the Grammy Awards and Rolling Stone magazine and barbecue pitmaster legends, Moe Cason and Bob Trudnak, plus special congratulatory messages David Wild is an award-winning writer, producer, and longtime Rolling Stone magazine contributing editor. Prior to Rolling Stone he wrote …
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Episode 299 features former Major League Baseball pitcher and a member of the 2000 World Series Champion New York Yankees, Denny Neagle and the inventor of the barbecue Grill Fighter cleaning tool, Marvin Weinberger. Denny Neagle is former Major League Baseball pitcher who played for six teams over a 13-year career, including the Minnesota Twins, P…
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Episode 298 features Don Drysdale Up and In Author, Mark Whicker and Twisted D Cookers, Donnie Howard as we explore a Baseball Hall of Famers' career and a barbecue pitmaster's journey Mark Whicker worked for 49 years in the newspaper business and spent 34 of those years as a columnist for the Orange County Register. Before that he was a columnist …
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What does it really take to grow a hospitality brand without watering down what made it special in the first place? In this episode of Science of Service, Rachel sits down with Ivan Orkin—chef, ramen pioneer, and star of Chef’s Table—and Chad Combs, the operational force behind Ivan Ramen’s growing franchise business. Together, they unpack the real…
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Episode 297 features former Major League Baseball player and executive, Ed Lynch, inventor of the BBQ Hooker, John Garcia with his son, Gabriel, and winner of Netflix's season two Barbecue Showdown, Thyron Mathews Ed Lynch was drafted by the Texas Rangers and after three years in their minor league system he was traded to the New York Mets and had …
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Episode 296 features Babe Ruth's great-grandson, Brent Stevens and author, Kelly Bennett discussing Out of the Mouth of Babe, while National BBQ Festival participants, Alex Fei of Roto-Q 360, Hunter Breshears of Plainville Farms, and Stefan Nicodemou of Saucy Rascals discuss their products Kelly Bennett is the author of many award-winning books for…
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What happens when your business depends on third parties to deliver your product, but you still want every order to arrive hot, fresh, and worthy of your name? In this episode of Science of Service, we dive into the story of Andy Brown, founder of Andy’s Pizza—a neighborhood staple turned regional favorite known for high standards and a refreshingl…
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Episode 295 features baseball gaijin, Tony Barnette and an encore presentation of Barbecue Hall of Fame member, Lee Ann Whippen Tony Barnette is a former professional baseball pitcher and the main subject of the book, A Baseball Gaijin: Chasing a Dream to Japan and Back written by our previous guest, Aaron Fischman. Tony played in Major League Base…
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Episode 294 is filled with members of their respective Hall of Fame's as we welcome Barbecue Hall of Fame member, Meathead and Canadian Baseball Hall of Fame member, Ryan Dempster. Plus we are joined by guest co-host Scott Crawford, Director of Operations for the Canadian Baseball Hall of Fame. Meathead is the founder and publisher of the immensely…
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Hang up the disco ball, put on the bell-bottom pants, tube tops, halter tops, leisure suits, and platform shoes as we step back in time to 1978 with author, David Krell and then come back to 2025 as we chat with the cofounder of Big Dog Sauce Company, Dan Lloyd. David Krell is an author, baseball historian, and a reoccurring guest. His latest work …
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In this episode of Science of Service, we meet Mike Lindsey & Kimberly Love-Lindsey - the husband-and-wife duo behind the fast-growing Lindsey Food Group. From finding love on the restaurant floor to launching their first concept during the height of the pandemic, their story is one of risk, resilience, and rewriting the rules of hospitality. They …
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Episode 292 features Chef Ray's highly anticipated annual Father's Day Gift Guide and Brett Moore dazzles us with his encyclopedic baseball knowledge as Gary Looney joins us as guest co-host. Ray Sheehan also known as Chef Ray is an award winning maker of barbecue sauces and rubs as well as an award winning cookbook author. We continue with our ann…
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