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What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning

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Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.
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"It's okay to admit you messed up. It's okay to offer help - not just as a leader, but as a human." Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https:…
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Jami Alexander shares how she got her job at NAPA Auto Parts with little experience, but a ton of drive! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. h…
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Are you setting up your advisors to fail by bombarding them with administrative tasks? Jami Alexander shares how we should be investing in the person, not the job. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; p…
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Jami Alexander has spent decades in automotive and has seen a lot. She wants more women in the industry but not just any kind! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary…
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Jami travels the country consulting for Meineke Car Care Centers — but her story goes far beyond business. In this episode, she shares how a domestic violence situation changed her life and how the automotive industry gave her a second chance. We discuss: Why she’s passionate about serving her team The challenges of working in a male-dominated indu…
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Michael Barich and David Sparks make great accountability partners. These teammates have built a network of support and partnership across the nation. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Sch…
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Leaders convince themselves they don't have the time or can't make the time. It's the biggest challenge for David Sparks. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary cons…
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All Things Fixed Ops has been a HUGE opportunity for fixed ops and David Sparks. Join this platform to share insights and ideas. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimenta…
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Great teammates leave every single day. Who fails when you lose staff? David Sparks shares his experience of who's failure it is when staff leaves. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedu…
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David Sparks had to adjust his intensity and delivery so he didn't come off so scary when he went to the South! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation t…
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When you have doubts... David Sparks takes the leap in his career, despite having no safety net. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://c…
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David Sparks, born and raised in the dealership world, is now the Operating Partner at BAR Automotive. He took the leap to join Michael Barich without a safety net - and never looked back. In this episode, David shares powerful lessons about leadership, change, and impact: - How he can make a difference and change lives - Why the 2008 automotive fa…
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There's a tremendous amount of opportunity in the dealership. Set high standards. Work hard. But what else can you do? Working hard is not good enough. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Sc…
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Don't make promises to the consumer you can't keep. Give them a good experience. Matt Bowers shares how dealers set the wrong expectations up front. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Sched…
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Matt Bowers shares the secret sauce to finding success as a dealer vendor. "The vendor can't get paid while he fails." Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consult…
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Matt Bowers shares how he tries to be aware and open-minded to new thoughts and ideas - since people tend to agree with him no matter what. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your …
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Great cultures are built on success and winning - not losing and failing. A leader's job is to put people in positions to compete and win. Matt Bowers shares his leadership style with us on this What the Fixed Ops?! short. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to…
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Is it best to start small when you're a new dealer just getting in to the game? Or do you "go big or go home"? Matt Bowers has advice some may find surprising. But as a multi-state dealer himself, all would be wise to listen! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools…
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When Matt Bowers was told what he was “good for,” it sparked a competitive ambition. From blowing up balloons in the parking lot to selling used cars, that fire pushed him to build a multi-state dealership group. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy ma…
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You can have the drive and the talent, but it doesn't mean you're going to own or scale an elite auto group. Matt Bowers breaks down the formula: 50% talent, 35% timing, 15% who you know. Learn why success in automotive is about more than hard work—it’s about seizing the right opportunities at the right time. Global Dealer Solutions offers a networ…
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"From ""just some kid off the street"" to owning a multi-state dealership group - Matt Bowers’ journey in automotive is anything but ordinary. In this episode, Russell and Charity sit down with Matt Bowers of Matt Bowers Auto Group to dig into the lessons he’s learned along the way and the challenges that keep him up at night - including how unpred…
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Develop a strategy with a Root Cause Analysis. Be the best leader that you can be. Joseph Clementi shows us the journey. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consu…
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To become a better leader, you need to invest in yourself. Joseph Clementi shows us where to start. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https:…
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The job of a leader is to inspire! How do we get people inspired - to reach their full greatness? Joseph Clementi tells us how... Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your compliment…
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A healthy person and a healthy business do the same thing - replicate the processes that are working. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. http…
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Understanding stress and pressure is NOT a soft skill. Learn what hard wired skills can do for you in the workplace. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultat…
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Leaders are continuous learners. Be a quiet leader and don't get stuck in the "there's nothing more to accomplish" trap! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consu…
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Servant leadership leaves a gap for opportunity for leaders to drive value. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. …
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For the first time in history, four generations are working side by side in automotive - and leading them requires more than hand-me-down processes. Joseph Clementi, the Giver and Servant Leader, shares how quiet leadership, continuous learning, and a deeper understanding of human behavior drive true results. Discover why leadership is no longer ab…
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Dealers, take note: Brand loyalty is no longer guaranteed. The political landscape is reshaping what customers buy - and WHO they buy from. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your …
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Dealers - your EV profits are under attack! With mandates shifting, carbon credits vanishing, and incentives drying up, the money you counted on is disappearing fast. Adapt now or watch your margins evaporate. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes…
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Convenience has a price—and people are happy to pay it. From home delivery to hand-to-hand service, customers are proving they’ll spend more for the ease and speed they want. The question is… are you giving them the dealer-Door Dash option? Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Know…
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Jay Law reveals the grit it takes to close deals-chasing every lead, following up until you’re remembered, and turning “not interested” tire kickers into real buyers. This is the hustle that separates the pros from the rest. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools …
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What really makes a successful salesperson? Selling cars has always been about the close… but is that still the best way? In an industry with little coaching or mentoring, success often comes down to what you do when you're NOT in front of customers. Global Dealer Solutions offers a network of high-performance providers while remaining product agno…
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The #1 employer and taxpayer in any small town across America is the dealership. Automotive is 4% of GDP. It's time to humanize our dealers. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your…
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20 million views don’t happen by accident. The secret? Content that actually matters and the courage to be radically transparent. No gimmicks. No fluff. Just the kind of value that keeps people coming back for more. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy…
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Want more profit? Start by giving customers exactly what they want - and being upfront about it. In this video short with Jay Law from Car Dealership Guy, we share why transparency builds trust, drives loyalty, and puts more money in your dealership’s pocket. Global Dealer Solutions offers a network of high-performance providers while remaining pro…
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News and content outside of traditional journalism are redefining what “media” means for our industry. Today’s leading platforms aren’t just reporting — they’re curating content that helps dealers make money and deliver better customer experiences. In this episode, Dealer Advocate and Content King, Jay Law with @CarDealershipGuy shares why the most…
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Mike Keene discusses the difference AI has made when implementing systems from dealer vendors. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://cal…
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Mike Keene discusses the importance of service advisors and how, in many ways, they serve just as important a role as the sales department. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your …
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Despite the many improvements service departments have made, the reason for client defections to independents are remarkably simple, according to Mike Keen of Chameleon Limited. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trus…
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Mike Keene breaks down how receiving and sharing critical data more frequently eliminates excuses and provides a greater sense of accountability. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule…
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Mike Keene shares an awesome story of how we learn to sell at a VERY young age. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-2…
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Mike Keene from Chameleon Limited addresses the fear many of us have of confronting the unknown...even when it's critical to our careers. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your co…
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Cultivating a workforce of steady promotions and systematic creation of top level employees is entirely possible! Listen to Mike Keene from Chameleon Limited explain. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser…
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Mike Keene explains how bad software can crush a dealership. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO K…
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Let's ditch the "you make it or you don't" hiring and training policies and lead with intent! Inspire growth, eliminate fear, and embrace the unknown. Mike Keene with Chameleon Limited joins the show and we talk high-level knowledge: ✅ Reward success and coach failure ✅ Hustle can be taught with honest feedback ✅ Teach the momentum theorem No more …
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AI holds the power to accelerate human understanding by multitudes. But there are concerns that can't go unchecked, as David Rozek discusses. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule you…
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