Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.
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FixedOPS Marketing Podcasts

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What is QUIET Leadership? - #automotive #shorts #dealership
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0:52Leaders are continuous learners. Be a quiet leader and don't get stuck in the "there's nothing more to accomplish" trap! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consu…
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This GAP is an OPPORTUNITY - #automotive #shorts #dealership
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0:57Servant leadership leaves a gap for opportunity for leaders to drive value. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. …
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Get Unstuck, with Coach Joe Clementi! - What the Fixed Ops?! Full Episode!
58:50
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58:50For the first time in history, four generations are working side by side in automotive - and leading them requires more than hand-me-down processes. Joseph Clementi, the Giver and Servant Leader, shares how quiet leadership, continuous learning, and a deeper understanding of human behavior drive true results. Discover why leadership is no longer ab…
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Is Brand Loyalty DEAD? - #automotive #shorts #dealership
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1:16Dealers, take note: Brand loyalty is no longer guaranteed. The political landscape is reshaping what customers buy - and WHO they buy from. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your …
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How Attacks on EV Profits Could Cost Dealers BIG - #automotive #shorts #dealership
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0:51Dealers - your EV profits are under attack! With mandates shifting, carbon credits vanishing, and incentives drying up, the money you counted on is disappearing fast. Adapt now or watch your margins evaporate. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes…
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How Much More Will You Pay for THIS? - #automotive #shorts #dealership
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0:25Convenience has a price—and people are happy to pay it. From home delivery to hand-to-hand service, customers are proving they’ll spend more for the ease and speed they want. The question is… are you giving them the dealer-Door Dash option? Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Know…
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Do You Have THE HUSTLE? - #automotive #shorts #dealership
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0:50Jay Law reveals the grit it takes to close deals-chasing every lead, following up until you’re remembered, and turning “not interested” tire kickers into real buyers. This is the hustle that separates the pros from the rest. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools …
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Is There a Better Way to Sell Cars? - #automotive #shorts #dealership
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0:58What really makes a successful salesperson? Selling cars has always been about the close… but is that still the best way? In an industry with little coaching or mentoring, success often comes down to what you do when you're NOT in front of customers. Global Dealer Solutions offers a network of high-performance providers while remaining product agno…
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Dealers AREN'T Monsters! - #automotive #shorts #dealership
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0:40The #1 employer and taxpayer in any small town across America is the dealership. Automotive is 4% of GDP. It's time to humanize our dealers. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your…
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20 Million Views Per Month! Content is King! - #automotive #shorts #dealership
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0:5620 million views don’t happen by accident. The secret? Content that actually matters and the courage to be radically transparent. No gimmicks. No fluff. Just the kind of value that keeps people coming back for more. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy…
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Dealers Can Make More Money Knowing THIS! - #automotive #shorts #dealership
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0:52Want more profit? Start by giving customers exactly what they want - and being upfront about it. In this video short with Jay Law from Car Dealership Guy, we share why transparency builds trust, drives loyalty, and puts more money in your dealership’s pocket. Global Dealer Solutions offers a network of high-performance providers while remaining pro…
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Why Dealer-First Media is Winning (and What It Means for You) - What the Fixed Ops?! Full Episode!
57:13
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57:13News and content outside of traditional journalism are redefining what “media” means for our industry. Today’s leading platforms aren’t just reporting — they’re curating content that helps dealers make money and deliver better customer experiences. In this episode, Dealer Advocate and Content King, Jay Law with @CarDealershipGuy shares why the most…
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How Dealer Vendors Have Changed For the Better - #automotive #shorts #dealership
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0:53Mike Keene discusses the difference AI has made when implementing systems from dealer vendors. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://cal…
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Is a Service Advisor Different Than a Salesperson? - #automotive #shorts #dealership
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0:53Mike Keene discusses the importance of service advisors and how, in many ways, they serve just as important a role as the sales department. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your …
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Why Independents Are Still Kicking Your Fixed Ops *ss! - #automotive #shorts #dealership
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0:42
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0:42Despite the many improvements service departments have made, the reason for client defections to independents are remarkably simple, according to Mike Keen of Chameleon Limited. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trus…
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More Data = Less Excuses! - #automotive #shorts #dealership
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0:59
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0:59Mike Keene breaks down how receiving and sharing critical data more frequently eliminates excuses and provides a greater sense of accountability. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule…
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Are Great Salespeople Born or Taught? - #automotive #shorts #dealership
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0:57
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0:57Mike Keene shares an awesome story of how we learn to sell at a VERY young age. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-2…
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Are You Afraid to Grow? What's That About? - #automotive #shorts #dealership
0:53
0:53
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0:53Mike Keene from Chameleon Limited addresses the fear many of us have of confronting the unknown...even when it's critical to our careers. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your co…
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Dealers! "You Shouldn't Have to Hire Outside Often" - #automotive #shorts #dealership
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0:37
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0:37Cultivating a workforce of steady promotions and systematic creation of top level employees is entirely possible! Listen to Mike Keene from Chameleon Limited explain. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser…
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Bad Software DESTROYS Great Advisors - #automotive #shorts #dealership
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0:53Mike Keene explains how bad software can crush a dealership. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO K…
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Spreadsheet Hiring is OVER with Mike Keene - What the Fixed Ops?! Full Episode!
53:43
53:43
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53:43Let's ditch the "you make it or you don't" hiring and training policies and lead with intent! Inspire growth, eliminate fear, and embrace the unknown. Mike Keene with Chameleon Limited joins the show and we talk high-level knowledge: ✅ Reward success and coach failure ✅ Hustle can be taught with honest feedback ✅ Teach the momentum theorem No more …
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"AI Makes Us Superhuman" But....- #automotive #shorts #dealership
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0:35
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0:35AI holds the power to accelerate human understanding by multitudes. But there are concerns that can't go unchecked, as David Rozek discusses. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule you…
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Using AI to Learn a New Language?! For Real?! - #automotive #shorts #dealership
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1:00David Rozek tells a story about how he helped his barber learn to speak English better...and how easy it was. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation tod…
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ChatGPT, Grok, Gemini...Which AI Should I Use? - #automotive #shorts #dealership
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0:50Need to know which AI is superior to the rest? David Rozek has a surprising answer! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/d…
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Yeah, Your Devices are Listening! - #automotive #shorts #dealership
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1:00How many times have you spoken out loud about a product you needed only to be bombarded by ads for it moments later? David Rozek explains how it happens...and how you can probably make it stop. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big differenc…
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Is Your AI Vendor Using ChatGPT?! That's a Problem!! - #automotive #shorts #dealership
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0:34
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0:34Cyber security is incredibly important. As AI continues to be marketed heavily to dealerships, David Rozek shares some crucial requirements that need to be considered. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted advise…
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Wait What?! Cyber Attack by Emoji?!! - #automotive #shorts #dealership
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0:44David Rozek shares some...frankly terrifying facts about emoji security. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE …
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Will AI Replace Humans at the Dealership? - #automotive #shorts #dealership
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0:56The future is now and David Rozek's explaining how dealerships can adapt in practical and important ways. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. …
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WTF is an AI?! Start Here - #automotive #shorts
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0:55David Rozek uses AI all day every day and starts at the beginning...what is the purpose of it? Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://cal…
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AI SHOCKS Automotive! David Rozek with Bill Walsh Auto Group - What the Fixed Ops?! Full Episode!
54:18
54:18
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54:18David Rozek with Bill Walsh Automotive Group is elbows-deep in AI. He creates with it, trains with it, and uses it every day for his automotive life. You'll be SHOCKED at what he's found! ✅ Boring, time-consuming, mundane jobs - GONE! ✅ All your problems - NOT GONE! ✅ A human touch - STILL NECESSARY! Watch, listen, and learn about human-touch-built…
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Words to Lead By: "It's Not About You, It's Not About Me, It's About ---"
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0:22Randy Kobat has decades of experience in leadership and has a simple motto he lives by. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.c…
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Sooo...How Are We Feeling About Tariffs? - #automotive #sales #shorts
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1:00Randy Kobat weighs in on the current state of tariffs and how the uncertainty around them calls back to recent history. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consul…
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New to Automotive? Do THIS First! - #automotive #sales #shorts
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0:41Automotive is a welcoming and rewarding industry. Randy Kobat names the first and most important thing new hires can do to ingrain themselves! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule yo…
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Dealers! STOP Flushing Recon Money Away! - #automotive #sales #shorts
0:59
0:59
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0:59Randy Kobat of Repair OnDemand discusses the inefficiency of third party recon labor...and how ROD is fixing them! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultatio…
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How to THRIVE as a 3rd Party Dealership Vendor - #automotive #sales #shorts
0:56
0:56
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0:56Randy Kobat of Repair OnDemand explains the difficulty in getting used cars, fixed ops and dealer managers to make joint decisions about vendor partnerships. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; pricele…
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Idle Time is the ENEMY - How to Avoid It! - #automotive #sales #shorts
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1:00Randy Kobat of Repair OnDemand talks about the incredible cost of cars sitting idle during the reconditioning process and how Repair OnDemand helps their clients avoid it. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted ad…
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What's Better Than a Happy Customer? - #automotive #sales #shorts
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0:42Randy Kobat of Repair OnDemand speaks about the difference between a satisfied client and his the outcome he shoots for as a vendor. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complim…
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"An Overlooked Opportunity in the Dealership Space" - #automotive #sales #shorts
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0:44Randy Kobat of Repair OnDemand explains a critical aspect of used car sales that is often overlooked. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. http…
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🛠️ The Data Behind Better Recon with Randy Kobat - What the Fixed Ops?! Full Episode!
50:03
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50:03Randy Kobat of Repair OnDemand shares how quality data makes reconditioning cheaper AND more efficient! Among other things, we discuss: ✅ The advantages of precise estimation ✅ Turning customers into raving fans ✅ Calculating the cost of hail! Randy is a thoughtful and deeply knowledgeable professional who graciously shares his experience and insig…
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"I Didn't Have a Voice" - #automotive #sales #shorts
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0:58Chris Craig talks about the incredible transformation he made from an unheard service professional to a published author! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary cons…
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Why EVERYONE in the Dealership Needs to Be a Leader - #automotive #sales #shorts
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1:00Chris Craig's military background showed him the importance of helping everyone, regardless of rank learn the qualities of leadership and witnessed the benefits first-hand. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted a…
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What is the "Stark Difference" Between Managing and Leading? - #automotive #sales #shorts
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0:56Chris Craig of RockEd spells out in no uncertain terms the critical difference between managing and leading! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation toda…
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The WORST Thing a Service Advisor Can Say - #automotive #sales #shorts
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1:00Chris Craig talks about all the factors running through the minds of customers when they pull in to the service drive. So when a well-meaning Service Advisor asks *this* one thing...it can unravel everything. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing d…
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Chris Craig - "THEE Most Important Skill a Service Advisor Needs!" - #automotive #sales #shorts
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0:49New service advisors have so much to learn. What's the most important skill to have right away?! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary …
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"Everyone Has an Innate Desire to Improve" - #automotive #sales #shorts
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1:00Chris Craig understands that everyone on the service drive wants to grow and improve. But how can they when there are so many training gaps? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's…
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Filling the Gaps in Service Advisor Training - #automotive #sales #shorts
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0:58Chris Craig had been a fixed operations mainstay when he finally became a service advisor. And then...he realized there wasn't a lot of quality training available. So he set out to fill the gaps. Listen to find out how. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to pri…
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Elevating Fixed Ops Content with Chris Craig of RockED - What the Fixed Ops?! Full Episode!
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50:05In this episode, we sit down with Chris Craig, a leading Fixed Operations content writer from RockED, to explore the vital role of storytelling, training, and educational content in today’s dealership service departments. With a background rooted in the service lane and a passion for creating impactful learning experiences, Chris shares how well-cr…
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Wanna Improve? Throw Rank Out the Window! - #automotive #sales #shorts
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0:58Tim Tipton talks about the behaviors of managers and companies that genuinely want to improve. What are the common steps successful people take? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. L…
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"If You Keep Sending Me 2's I Can Only Send Back a 4"- #automotive #sales #shorts
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0:55Training is crucial but before training even begins, it's vital that the hiring process is sharp enough to identify and retain the best talent for the job! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the …
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How to Waste a Training in 1 Easy Step!- #automotive #sales #shorts
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0:33Tim Tipton knows exactly how (and how not to) make the most of training time. Here he talks about the latter... Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your…
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