Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.
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FixedOPS Marketing Podcasts

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"We Are Humans Before We're a Business." - #automotive #shorts #dealership
0:51
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0:51"It's okay to admit you messed up. It's okay to offer help - not just as a leader, but as a human." Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https:…
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I'm Your Next Best Employee! - #automotive #shorts #dealership
0:48
0:48
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0:48Jami Alexander shares how she got her job at NAPA Auto Parts with little experience, but a ton of drive! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. h…
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Administrative Tasks Overwhelm Advisors! - #automotive #shorts #dealership
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0:58
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0:58Are you setting up your advisors to fail by bombarding them with administrative tasks? Jami Alexander shares how we should be investing in the person, not the job. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; p…
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We Need THESE Kinds of Women in Automotive! - #automotive #shorts #dealership
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0:32
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0:32Jami Alexander has spent decades in automotive and has seen a lot. She wants more women in the industry but not just any kind! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary…
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Bringing a Personal Touch with Jami Alexander of Meineke Car Care Centers
55:11
55:11
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55:11Jami travels the country consulting for Meineke Car Care Centers — but her story goes far beyond business. In this episode, she shares how a domestic violence situation changed her life and how the automotive industry gave her a second chance. We discuss: Why she’s passionate about serving her team The challenges of working in a male-dominated indu…
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My Coach is My Business Partner - David Sparks - #automotive #shorts #dealership
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0:52Michael Barich and David Sparks make great accountability partners. These teammates have built a network of support and partnership across the nation. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Sch…
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Leading Leaders is TOUGH - David Sparks - #automotive #shorts #dealership
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0:40Leaders convince themselves they don't have the time or can't make the time. It's the biggest challenge for David Sparks. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary cons…
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I Fix People, Not Cars - David Sparks - #automotive #shorts #dealership
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0:45By Russell Hill, Charity Dunning
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The Reason You Have Competition - David Sparks - #automotive #shorts #dealership
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0:37By Russell Hill, Charity Dunning
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All Things Fixed Ops! - David Sparks - #automotive #shorts #dealership
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0:49All Things Fixed Ops has been a HUGE opportunity for fixed ops and David Sparks. Join this platform to share insights and ideas. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimenta…
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Who Failed Today? Look In The Mirror - David Sparks - #automotive #shorts #dealership
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0:48
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0:48Great teammates leave every single day. Who fails when you lose staff? David Sparks shares his experience of who's failure it is when staff leaves. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedu…
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"You Scare the Crap Outta People!" - David Sparks - #automotive #shorts #dealership
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0:36
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0:36David Sparks had to adjust his intensity and delivery so he didn't come off so scary when he went to the South! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation t…
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When You Have Doubts... - David Sparks - #automotive #shorts #dealership
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0:58
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0:58When you have doubts... David Sparks takes the leap in his career, despite having no safety net. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://c…
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David Sparks - Born to Inspire in Automotive - What the Fixed Ops?!
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51:17David Sparks, born and raised in the dealership world, is now the Operating Partner at BAR Automotive. He took the leap to join Michael Barich without a safety net - and never looked back. In this episode, David shares powerful lessons about leadership, change, and impact: - How he can make a difference and change lives - Why the 2008 automotive fa…
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Working Hard Isn't Good Enough - Matt Bowers- #automotive #shorts #dealership
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0:54
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0:54There's a tremendous amount of opportunity in the dealership. Set high standards. Work hard. But what else can you do? Working hard is not good enough. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Sc…
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Just Do What You Promise - Matt Bowers - #automotive #shorts #dealership
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0:54Don't make promises to the consumer you can't keep. Give them a good experience. Matt Bowers shares how dealers set the wrong expectations up front. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Sched…
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Dealer shares how to be a VALUABLE Vendor - Matt Bowers - #automotive #shorts #dealership
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0:55Matt Bowers shares the secret sauce to finding success as a dealer vendor. "The vendor can't get paid while he fails." Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consult…
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People Agree with Me No Matter What - Matt Bowers - #automotive #shorts #dealership
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0:30Matt Bowers shares how he tries to be aware and open-minded to new thoughts and ideas - since people tend to agree with him no matter what. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your …
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Culture is about WINNING - Matt Bowers - #automotive #shorts #dealership
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0:31Great cultures are built on success and winning - not losing and failing. A leader's job is to put people in positions to compete and win. Matt Bowers shares his leadership style with us on this What the Fixed Ops?! short. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to…
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THIS is the #1 MISTAKE that New Dealers Make! - Matt Bowers - #automotive #shorts #dealership
0:39
0:39
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0:39Is it best to start small when you're a new dealer just getting in to the game? Or do you "go big or go home"? Matt Bowers has advice some may find surprising. But as a multi-state dealer himself, all would be wise to listen! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools…
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How Blowing Up Balloons Built Edge - Matt Bowers - #automotive #shorts #dealership
0:49
0:49
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0:49When Matt Bowers was told what he was “good for,” it sparked a competitive ambition. From blowing up balloons in the parking lot to selling used cars, that fire pushed him to build a multi-state dealership group. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy ma…
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The Harsh Truth: Talent is Not Enough - #automotive #shorts #dealership
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0:59You can have the drive and the talent, but it doesn't mean you're going to own or scale an elite auto group. Matt Bowers breaks down the formula: 50% talent, 35% timing, 15% who you know. Learn why success in automotive is about more than hard work—it’s about seizing the right opportunities at the right time. Global Dealer Solutions offers a networ…
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Blowing Up Balloons Gave Me an Edge: Matt Bowers’ Automotive Story - What the Fixed Ops?!
48:42
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48:42"From ""just some kid off the street"" to owning a multi-state dealership group - Matt Bowers’ journey in automotive is anything but ordinary. In this episode, Russell and Charity sit down with Matt Bowers of Matt Bowers Auto Group to dig into the lessons he’s learned along the way and the challenges that keep him up at night - including how unpred…
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The Best Leader EVER - #automotive #shorts #dealership
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0:53
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0:53Develop a strategy with a Root Cause Analysis. Be the best leader that you can be. Joseph Clementi shows us the journey. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consu…
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Listen to People You Don't Agree With - #automotive #shorts #dealership
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0:59
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0:59To become a better leader, you need to invest in yourself. Joseph Clementi shows us where to start. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https:…
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How To Inspire People! - #automotive #shorts #dealership
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0:49The job of a leader is to inspire! How do we get people inspired - to reach their full greatness? Joseph Clementi tells us how... Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your compliment…
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Are YOU a Healthy Person? - #automotive #shorts #dealership
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0:57
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0:57A healthy person and a healthy business do the same thing - replicate the processes that are working. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. http…
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The Emotional Quotient Skill - #automotive #shorts #dealership
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0:52Understanding stress and pressure is NOT a soft skill. Learn what hard wired skills can do for you in the workplace. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultat…
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What is QUIET Leadership? - #automotive #shorts #dealership
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0:52Leaders are continuous learners. Be a quiet leader and don't get stuck in the "there's nothing more to accomplish" trap! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consu…
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This GAP is an OPPORTUNITY - #automotive #shorts #dealership
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0:57Servant leadership leaves a gap for opportunity for leaders to drive value. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. …
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Get Unstuck, with Coach Joe Clementi! - What the Fixed Ops?! Full Episode!
58:50
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58:50For the first time in history, four generations are working side by side in automotive - and leading them requires more than hand-me-down processes. Joseph Clementi, the Giver and Servant Leader, shares how quiet leadership, continuous learning, and a deeper understanding of human behavior drive true results. Discover why leadership is no longer ab…
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Is Brand Loyalty DEAD? - #automotive #shorts #dealership
1:16
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1:16Dealers, take note: Brand loyalty is no longer guaranteed. The political landscape is reshaping what customers buy - and WHO they buy from. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your …
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How Attacks on EV Profits Could Cost Dealers BIG - #automotive #shorts #dealership
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0:51Dealers - your EV profits are under attack! With mandates shifting, carbon credits vanishing, and incentives drying up, the money you counted on is disappearing fast. Adapt now or watch your margins evaporate. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes…
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How Much More Will You Pay for THIS? - #automotive #shorts #dealership
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0:25Convenience has a price—and people are happy to pay it. From home delivery to hand-to-hand service, customers are proving they’ll spend more for the ease and speed they want. The question is… are you giving them the dealer-Door Dash option? Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Know…
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Do You Have THE HUSTLE? - #automotive #shorts #dealership
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0:50Jay Law reveals the grit it takes to close deals-chasing every lead, following up until you’re remembered, and turning “not interested” tire kickers into real buyers. This is the hustle that separates the pros from the rest. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools …
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Is There a Better Way to Sell Cars? - #automotive #shorts #dealership
0:58
0:58
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0:58What really makes a successful salesperson? Selling cars has always been about the close… but is that still the best way? In an industry with little coaching or mentoring, success often comes down to what you do when you're NOT in front of customers. Global Dealer Solutions offers a network of high-performance providers while remaining product agno…
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Dealers AREN'T Monsters! - #automotive #shorts #dealership
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0:40The #1 employer and taxpayer in any small town across America is the dealership. Automotive is 4% of GDP. It's time to humanize our dealers. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your…
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20 Million Views Per Month! Content is King! - #automotive #shorts #dealership
0:56
0:56
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0:5620 million views don’t happen by accident. The secret? Content that actually matters and the courage to be radically transparent. No gimmicks. No fluff. Just the kind of value that keeps people coming back for more. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy…
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Dealers Can Make More Money Knowing THIS! - #automotive #shorts #dealership
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0:52Want more profit? Start by giving customers exactly what they want - and being upfront about it. In this video short with Jay Law from Car Dealership Guy, we share why transparency builds trust, drives loyalty, and puts more money in your dealership’s pocket. Global Dealer Solutions offers a network of high-performance providers while remaining pro…
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Why Dealer-First Media is Winning (and What It Means for You) - What the Fixed Ops?! Full Episode!
57:13
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57:13News and content outside of traditional journalism are redefining what “media” means for our industry. Today’s leading platforms aren’t just reporting — they’re curating content that helps dealers make money and deliver better customer experiences. In this episode, Dealer Advocate and Content King, Jay Law with @CarDealershipGuy shares why the most…
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How Dealer Vendors Have Changed For the Better - #automotive #shorts #dealership
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0:53Mike Keene discusses the difference AI has made when implementing systems from dealer vendors. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://cal…
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Is a Service Advisor Different Than a Salesperson? - #automotive #shorts #dealership
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0:53Mike Keene discusses the importance of service advisors and how, in many ways, they serve just as important a role as the sales department. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your …
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Why Independents Are Still Kicking Your Fixed Ops *ss! - #automotive #shorts #dealership
0:42
0:42
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0:42Despite the many improvements service departments have made, the reason for client defections to independents are remarkably simple, according to Mike Keen of Chameleon Limited. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trus…
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More Data = Less Excuses! - #automotive #shorts #dealership
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0:59Mike Keene breaks down how receiving and sharing critical data more frequently eliminates excuses and provides a greater sense of accountability. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule…
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Are Great Salespeople Born or Taught? - #automotive #shorts #dealership
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0:57
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0:57Mike Keene shares an awesome story of how we learn to sell at a VERY young age. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-2…
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Are You Afraid to Grow? What's That About? - #automotive #shorts #dealership
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0:53Mike Keene from Chameleon Limited addresses the fear many of us have of confronting the unknown...even when it's critical to our careers. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your co…
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Dealers! "You Shouldn't Have to Hire Outside Often" - #automotive #shorts #dealership
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0:37Cultivating a workforce of steady promotions and systematic creation of top level employees is entirely possible! Listen to Mike Keene from Chameleon Limited explain. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser…
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Bad Software DESTROYS Great Advisors - #automotive #shorts #dealership
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0:53Mike Keene explains how bad software can crush a dealership. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO K…
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Spreadsheet Hiring is OVER with Mike Keene - What the Fixed Ops?! Full Episode!
53:43
53:43
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53:43Let's ditch the "you make it or you don't" hiring and training policies and lead with intent! Inspire growth, eliminate fear, and embrace the unknown. Mike Keene with Chameleon Limited joins the show and we talk high-level knowledge: ✅ Reward success and coach failure ✅ Hustle can be taught with honest feedback ✅ Teach the momentum theorem No more …
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"AI Makes Us Superhuman" But....- #automotive #shorts #dealership
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0:35AI holds the power to accelerate human understanding by multitudes. But there are concerns that can't go unchecked, as David Rozek discusses. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule you…
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