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What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning

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Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.
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There's a tremendous amount of opportunity in the dealership. Set high standards. Work hard. But what else can you do? Working hard is not good enough. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Sc…
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Don't make promises to the consumer you can't keep. Give them a good experience. Matt Bowers shares how dealers set the wrong expectations up front. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Sched…
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Matt Bowers shares the secret sauce to finding success as a dealer vendor. "The vendor can't get paid while he fails." Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consult…
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Matt Bowers shares how he tries to be aware and open-minded to new thoughts and ideas - since people tend to agree with him no matter what. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your …
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Great cultures are built on success and winning - not losing and failing. A leader's job is to put people in positions to compete and win. Matt Bowers shares his leadership style with us on this What the Fixed Ops?! short. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to…
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Is it best to start small when you're a new dealer just getting in to the game? Or do you "go big or go home"? Matt Bowers has advice some may find surprising. But as a multi-state dealer himself, all would be wise to listen! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools…
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When Matt Bowers was told what he was “good for,” it sparked a competitive ambition. From blowing up balloons in the parking lot to selling used cars, that fire pushed him to build a multi-state dealership group. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy ma…
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You can have the drive and the talent, but it doesn't mean you're going to own or scale an elite auto group. Matt Bowers breaks down the formula: 50% talent, 35% timing, 15% who you know. Learn why success in automotive is about more than hard work—it’s about seizing the right opportunities at the right time. Global Dealer Solutions offers a networ…
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"From ""just some kid off the street"" to owning a multi-state dealership group - Matt Bowers’ journey in automotive is anything but ordinary. In this episode, Russell and Charity sit down with Matt Bowers of Matt Bowers Auto Group to dig into the lessons he’s learned along the way and the challenges that keep him up at night - including how unpred…
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Develop a strategy with a Root Cause Analysis. Be the best leader that you can be. Joseph Clementi shows us the journey. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consu…
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To become a better leader, you need to invest in yourself. Joseph Clementi shows us where to start. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https:…
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The job of a leader is to inspire! How do we get people inspired - to reach their full greatness? Joseph Clementi tells us how... Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your compliment…
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A healthy person and a healthy business do the same thing - replicate the processes that are working. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. http…
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Understanding stress and pressure is NOT a soft skill. Learn what hard wired skills can do for you in the workplace. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultat…
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Leaders are continuous learners. Be a quiet leader and don't get stuck in the "there's nothing more to accomplish" trap! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consu…
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Servant leadership leaves a gap for opportunity for leaders to drive value. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. …
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For the first time in history, four generations are working side by side in automotive - and leading them requires more than hand-me-down processes. Joseph Clementi, the Giver and Servant Leader, shares how quiet leadership, continuous learning, and a deeper understanding of human behavior drive true results. Discover why leadership is no longer ab…
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Dealers, take note: Brand loyalty is no longer guaranteed. The political landscape is reshaping what customers buy - and WHO they buy from. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your …
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Dealers - your EV profits are under attack! With mandates shifting, carbon credits vanishing, and incentives drying up, the money you counted on is disappearing fast. Adapt now or watch your margins evaporate. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes…
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Convenience has a price—and people are happy to pay it. From home delivery to hand-to-hand service, customers are proving they’ll spend more for the ease and speed they want. The question is… are you giving them the dealer-Door Dash option? Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Know…
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Jay Law reveals the grit it takes to close deals-chasing every lead, following up until you’re remembered, and turning “not interested” tire kickers into real buyers. This is the hustle that separates the pros from the rest. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools …
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What really makes a successful salesperson? Selling cars has always been about the close… but is that still the best way? In an industry with little coaching or mentoring, success often comes down to what you do when you're NOT in front of customers. Global Dealer Solutions offers a network of high-performance providers while remaining product agno…
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The #1 employer and taxpayer in any small town across America is the dealership. Automotive is 4% of GDP. It's time to humanize our dealers. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your…
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20 million views don’t happen by accident. The secret? Content that actually matters and the courage to be radically transparent. No gimmicks. No fluff. Just the kind of value that keeps people coming back for more. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy…
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Want more profit? Start by giving customers exactly what they want - and being upfront about it. In this video short with Jay Law from Car Dealership Guy, we share why transparency builds trust, drives loyalty, and puts more money in your dealership’s pocket. Global Dealer Solutions offers a network of high-performance providers while remaining pro…
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News and content outside of traditional journalism are redefining what “media” means for our industry. Today’s leading platforms aren’t just reporting — they’re curating content that helps dealers make money and deliver better customer experiences. In this episode, Dealer Advocate and Content King, Jay Law with @CarDealershipGuy shares why the most…
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Mike Keene discusses the difference AI has made when implementing systems from dealer vendors. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://cal…
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Mike Keene discusses the importance of service advisors and how, in many ways, they serve just as important a role as the sales department. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your …
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Despite the many improvements service departments have made, the reason for client defections to independents are remarkably simple, according to Mike Keen of Chameleon Limited. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trus…
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Mike Keene breaks down how receiving and sharing critical data more frequently eliminates excuses and provides a greater sense of accountability. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule…
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Mike Keene shares an awesome story of how we learn to sell at a VERY young age. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-2…
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Mike Keene from Chameleon Limited addresses the fear many of us have of confronting the unknown...even when it's critical to our careers. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your co…
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Cultivating a workforce of steady promotions and systematic creation of top level employees is entirely possible! Listen to Mike Keene from Chameleon Limited explain. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser…
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Mike Keene explains how bad software can crush a dealership. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO K…
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Let's ditch the "you make it or you don't" hiring and training policies and lead with intent! Inspire growth, eliminate fear, and embrace the unknown. Mike Keene with Chameleon Limited joins the show and we talk high-level knowledge: ✅ Reward success and coach failure ✅ Hustle can be taught with honest feedback ✅ Teach the momentum theorem No more …
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AI holds the power to accelerate human understanding by multitudes. But there are concerns that can't go unchecked, as David Rozek discusses. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule you…
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David Rozek tells a story about how he helped his barber learn to speak English better...and how easy it was. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation tod…
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Need to know which AI is superior to the rest? David Rozek has a surprising answer! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/d…
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How many times have you spoken out loud about a product you needed only to be bombarded by ads for it moments later? David Rozek explains how it happens...and how you can probably make it stop. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big differenc…
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Cyber security is incredibly important. As AI continues to be marketed heavily to dealerships, David Rozek shares some crucial requirements that need to be considered. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted advise…
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David Rozek shares some...frankly terrifying facts about emoji security. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE …
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The future is now and David Rozek's explaining how dealerships can adapt in practical and important ways. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. …
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David Rozek uses AI all day every day and starts at the beginning...what is the purpose of it? Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://cal…
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David Rozek with Bill Walsh Automotive Group is elbows-deep in AI. He creates with it, trains with it, and uses it every day for his automotive life. You'll be SHOCKED at what he's found! ✅ Boring, time-consuming, mundane jobs - GONE! ✅ All your problems - NOT GONE! ✅ A human touch - STILL NECESSARY! Watch, listen, and learn about human-touch-built…
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Randy Kobat has decades of experience in leadership and has a simple motto he lives by. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.c…
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Randy Kobat weighs in on the current state of tariffs and how the uncertainty around them calls back to recent history. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consul…
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Automotive is a welcoming and rewarding industry. Randy Kobat names the first and most important thing new hires can do to ingrain themselves! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule yo…
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Randy Kobat of Repair OnDemand discusses the inefficiency of third party recon labor...and how ROD is fixing them! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultatio…
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Randy Kobat of Repair OnDemand explains the difficulty in getting used cars, fixed ops and dealer managers to make joint decisions about vendor partnerships. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; pricele…
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Randy Kobat of Repair OnDemand talks about the incredible cost of cars sitting idle during the reconditioning process and how Repair OnDemand helps their clients avoid it. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted ad…
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