Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo

FixedOPS Marketing Podcasts

show episodes
 
Artwork

1
What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning

icon
Unsubscribe
icon
icon
Unsubscribe
icon
Weekly+
 
Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.
  continue reading
 
Loading …
show series
 
Leaders are continuous learners. Be a quiet leader and don't get stuck in the "there's nothing more to accomplish" trap! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consu…
  continue reading
 
Servant leadership leaves a gap for opportunity for leaders to drive value. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. …
  continue reading
 
For the first time in history, four generations are working side by side in automotive - and leading them requires more than hand-me-down processes. Joseph Clementi, the Giver and Servant Leader, shares how quiet leadership, continuous learning, and a deeper understanding of human behavior drive true results. Discover why leadership is no longer ab…
  continue reading
 
Dealers, take note: Brand loyalty is no longer guaranteed. The political landscape is reshaping what customers buy - and WHO they buy from. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your …
  continue reading
 
Dealers - your EV profits are under attack! With mandates shifting, carbon credits vanishing, and incentives drying up, the money you counted on is disappearing fast. Adapt now or watch your margins evaporate. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes…
  continue reading
 
Convenience has a price—and people are happy to pay it. From home delivery to hand-to-hand service, customers are proving they’ll spend more for the ease and speed they want. The question is… are you giving them the dealer-Door Dash option? Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Know…
  continue reading
 
Jay Law reveals the grit it takes to close deals-chasing every lead, following up until you’re remembered, and turning “not interested” tire kickers into real buyers. This is the hustle that separates the pros from the rest. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools …
  continue reading
 
What really makes a successful salesperson? Selling cars has always been about the close… but is that still the best way? In an industry with little coaching or mentoring, success often comes down to what you do when you're NOT in front of customers. Global Dealer Solutions offers a network of high-performance providers while remaining product agno…
  continue reading
 
The #1 employer and taxpayer in any small town across America is the dealership. Automotive is 4% of GDP. It's time to humanize our dealers. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your…
  continue reading
 
20 million views don’t happen by accident. The secret? Content that actually matters and the courage to be radically transparent. No gimmicks. No fluff. Just the kind of value that keeps people coming back for more. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy…
  continue reading
 
Want more profit? Start by giving customers exactly what they want - and being upfront about it. In this video short with Jay Law from Car Dealership Guy, we share why transparency builds trust, drives loyalty, and puts more money in your dealership’s pocket. Global Dealer Solutions offers a network of high-performance providers while remaining pro…
  continue reading
 
News and content outside of traditional journalism are redefining what “media” means for our industry. Today’s leading platforms aren’t just reporting — they’re curating content that helps dealers make money and deliver better customer experiences. In this episode, Dealer Advocate and Content King, Jay Law with @CarDealershipGuy shares why the most…
  continue reading
 
Mike Keene discusses the difference AI has made when implementing systems from dealer vendors. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://cal…
  continue reading
 
Mike Keene discusses the importance of service advisors and how, in many ways, they serve just as important a role as the sales department. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your …
  continue reading
 
Despite the many improvements service departments have made, the reason for client defections to independents are remarkably simple, according to Mike Keen of Chameleon Limited. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trus…
  continue reading
 
Mike Keene breaks down how receiving and sharing critical data more frequently eliminates excuses and provides a greater sense of accountability. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule…
  continue reading
 
Mike Keene shares an awesome story of how we learn to sell at a VERY young age. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-2…
  continue reading
 
Mike Keene from Chameleon Limited addresses the fear many of us have of confronting the unknown...even when it's critical to our careers. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your co…
  continue reading
 
Cultivating a workforce of steady promotions and systematic creation of top level employees is entirely possible! Listen to Mike Keene from Chameleon Limited explain. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser…
  continue reading
 
Mike Keene explains how bad software can crush a dealership. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO K…
  continue reading
 
Let's ditch the "you make it or you don't" hiring and training policies and lead with intent! Inspire growth, eliminate fear, and embrace the unknown. Mike Keene with Chameleon Limited joins the show and we talk high-level knowledge: ✅ Reward success and coach failure ✅ Hustle can be taught with honest feedback ✅ Teach the momentum theorem No more …
  continue reading
 
AI holds the power to accelerate human understanding by multitudes. But there are concerns that can't go unchecked, as David Rozek discusses. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule you…
  continue reading
 
David Rozek tells a story about how he helped his barber learn to speak English better...and how easy it was. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation tod…
  continue reading
 
Need to know which AI is superior to the rest? David Rozek has a surprising answer! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/d…
  continue reading
 
How many times have you spoken out loud about a product you needed only to be bombarded by ads for it moments later? David Rozek explains how it happens...and how you can probably make it stop. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big differenc…
  continue reading
 
Cyber security is incredibly important. As AI continues to be marketed heavily to dealerships, David Rozek shares some crucial requirements that need to be considered. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted advise…
  continue reading
 
David Rozek shares some...frankly terrifying facts about emoji security. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE …
  continue reading
 
The future is now and David Rozek's explaining how dealerships can adapt in practical and important ways. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. …
  continue reading
 
David Rozek uses AI all day every day and starts at the beginning...what is the purpose of it? Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://cal…
  continue reading
 
David Rozek with Bill Walsh Automotive Group is elbows-deep in AI. He creates with it, trains with it, and uses it every day for his automotive life. You'll be SHOCKED at what he's found! ✅ Boring, time-consuming, mundane jobs - GONE! ✅ All your problems - NOT GONE! ✅ A human touch - STILL NECESSARY! Watch, listen, and learn about human-touch-built…
  continue reading
 
Randy Kobat has decades of experience in leadership and has a simple motto he lives by. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.c…
  continue reading
 
Randy Kobat weighs in on the current state of tariffs and how the uncertainty around them calls back to recent history. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consul…
  continue reading
 
Automotive is a welcoming and rewarding industry. Randy Kobat names the first and most important thing new hires can do to ingrain themselves! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule yo…
  continue reading
 
Randy Kobat of Repair OnDemand discusses the inefficiency of third party recon labor...and how ROD is fixing them! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultatio…
  continue reading
 
Randy Kobat of Repair OnDemand explains the difficulty in getting used cars, fixed ops and dealer managers to make joint decisions about vendor partnerships. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; pricele…
  continue reading
 
Randy Kobat of Repair OnDemand talks about the incredible cost of cars sitting idle during the reconditioning process and how Repair OnDemand helps their clients avoid it. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted ad…
  continue reading
 
Randy Kobat of Repair OnDemand speaks about the difference between a satisfied client and his the outcome he shoots for as a vendor. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complim…
  continue reading
 
Randy Kobat of Repair OnDemand explains a critical aspect of used car sales that is often overlooked. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. http…
  continue reading
 
Randy Kobat of Repair OnDemand shares how quality data makes reconditioning cheaper AND more efficient! Among other things, we discuss: ✅ The advantages of precise estimation ✅ Turning customers into raving fans ✅ Calculating the cost of hail! Randy is a thoughtful and deeply knowledgeable professional who graciously shares his experience and insig…
  continue reading
 
Chris Craig talks about the incredible transformation he made from an unheard service professional to a published author! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary cons…
  continue reading
 
Chris Craig's military background showed him the importance of helping everyone, regardless of rank learn the qualities of leadership and witnessed the benefits first-hand. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted a…
  continue reading
 
Chris Craig of RockEd spells out in no uncertain terms the critical difference between managing and leading! Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation toda…
  continue reading
 
Chris Craig talks about all the factors running through the minds of customers when they pull in to the service drive. So when a well-meaning Service Advisor asks *this* one thing...it can unravel everything. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing d…
  continue reading
 
New service advisors have so much to learn. What's the most important skill to have right away?! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary …
  continue reading
 
Chris Craig understands that everyone on the service drive wants to grow and improve. But how can they when there are so many training gaps? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's…
  continue reading
 
Chris Craig had been a fixed operations mainstay when he finally became a service advisor. And then...he realized there wasn't a lot of quality training available. So he set out to fill the gaps. Listen to find out how. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to pri…
  continue reading
 
In this episode, we sit down with Chris Craig, a leading Fixed Operations content writer from RockED, to explore the vital role of storytelling, training, and educational content in today’s dealership service departments. With a background rooted in the service lane and a passion for creating impactful learning experiences, Chris shares how well-cr…
  continue reading
 
Tim Tipton talks about the behaviors of managers and companies that genuinely want to improve. What are the common steps successful people take? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. L…
  continue reading
 
Training is crucial but before training even begins, it's vital that the hiring process is sharp enough to identify and retain the best talent for the job! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the …
  continue reading
 
Tim Tipton knows exactly how (and how not to) make the most of training time. Here he talks about the latter... Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your…
  continue reading
 
Loading …
Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play