OH HEY! It’s you! You found us! We are so glad you’re here. You don’t have to watch the GoT episodes before listening, but we’d love it if you did. Spencer and I look forward to creating this podcast every week and we have a blast doing it. We hope you enjoy listening to it as much as we do making it. You can email us at: [email protected]. I read every email because I’m compulsive like that. ENJOY THE SHOW!~~Eileen
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Eileen And Spencer Podcasts
Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. W ...
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Join Michael Neef every week on Mondays as he interviews professionals in and around the Mortgage Industry. Our goal is to talk about the challenges that Loan Officers and other business leaders face every day, and ways to overcome those challenges to improve your business.
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Episode 126 - It Was A Slap - TLK S3E2
1:02:50
1:02:50
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Want to send us a message about the show? Click Here! Eileen and Spencer are watching The Last Kingdom on Netflix. This episode they eventually talk about Season 3 Episode 2. Wold has grand plans, Uht is ill, and Red looks eager to rule. Will Uht survive the trip? Will Brida keep Skade at bay? Which sword will Skade’s guard keep his hand on? Will A…
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Serving From the Heart: EQ Over IQ - Manish Puri - Defining Hospitality - Episode #218
54:32
54:32
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Is EQ more important than IQ when it comes to hospitality? Today, Manish Puri, General Manager of the Regent Hotels and Resorts Bali, joins Dan to dive into key topics in the industry, such as sustainability, community, and leadership. They discuss the essence of hospitality, differentiating it from mere service, and delve into the concept of regen…
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Want to send us a message about the show? Click Here! Eileen and Spencer are watching The Last Kingdom on Netflix. This episode they cover Season 3 Episode 1. It is apparent that the production value of TLK has gone up. Baby Edward is now a 15 yr old Aetheling and learning how to be beat with sticks. Alfred pukes. We meet Skade and a guy named Bloo…
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Navigating the Messy Middle - Stephen Wendell - Defining Hospitality - Episode #217
1:03:41
1:03:41
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What happens when a hotel developer moves from building Hampton Inns to creating lifestyle hotels with fire pits and Michelin-starred restaurants? Today’s guest is a returning guest, Stephen Wendell, Co-Founder and CEO of Mountain Shore Properties. They explore the shift from select-service properties to luxury and lifestyle hotels, examining the b…
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Want to send us a message about the show? Click Here! Eileen and Spencer are watching The Last Kingdom on Netflix. Eileen, Spencer, and Producer Mike discuss the second season of The Last Kingdom. We had AI generate a summary of the first to seasons and the results are funny. Mike asks Eileen and Spencer to equate some Game of Thrones characters to…
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From Distress to Success: Hospitality Innovation - Spencer Levine - Defining Hospitality - Ep #216
1:09:50
1:09:50
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“Design is subjective, but quality is objective.” Today, Spencer Levine, President of RAL Companies and Affiliates, joins Dan to dive into hospitality development. Spencer shares insights from his extensive career in architecture and landscape development. The conversation covers the importance of delivering tangible and thoughtful hospitality expe…
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Episode 123 - Behumped - (TLK S2E8 Season Finale’)
1:13:18
1:13:18
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Want to send us a message about the show? Click Here! Eileen and Spencer are watching The Last Kingdom on Netflix. While this season finale’ is well acted, it does seem to go on a long time. Alfred does a lot of staring with his Marty Feldman eyes. Uht goes Kirk. Fled is caged and then freed. Tune in to see whose contracts were not renewed for seas…
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Elevating Hospitality: Sustainable Engineering - Harzali Hashim - Defining Hospitality - Episode #215
54:51
54:51
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The secret to a hotel's success isn’t just great design; it's what guests don't see. Harzali Hashim, Complex Director of Engineering at Kyo-ya Hotels and Resorts in Honolulu, joins Dan to discuss sustainability engineering within the hospitality industry. They discuss Harzali's extensive 20-year career in hotel and resort engineering, focusing on t…
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Scaling Short-Term Rentals - Sebastián Torres-Calderón - Defining Hospitality - Episode #214
55:18
55:18
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What does it take to manage 420 apartments and create a million memorable moments? On this episode, host Dan Ryan sits down with Sebastián Torres-Calderón, the CEO of Stay U-nique, an award-winning short-term rental company in Spain. Sebastián shares his journey from customer journey intern to CEO and reveals how implementing the Entrepreneurial Op…
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Cultivating a Host Mindset - Steve Fortunato - Defining Hospitality - Episode #213
1:07:19
1:07:19
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What does it mean to develop a host mindset? Today, Dan dives into the transformative principles of the 'host mindset' with Steve Fortunato, founder of roomforty and the Fig House. Steve shares his journey from a restaurateur and caterer to becoming an influential leadership facilitator, emphasizing the importance of making others feel valued. The …
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Episode 122 - Royal Bucket - (TLK S2E7)
1:08:34
1:08:34
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Want to send us a message about the show? Click Here! Eileen and Spencer are watching The Last Kingdom on Netflix. Red lies to the king, Uht casually heads back to cook ham, Beocca finds his wife, Odda is not amused. Will there be a barber school in Winchester soon? Will Wold be recognized for being smart? Will Red’s man lead him to destruction? Ho…
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Transformative Retreats - Ben Uyeda and Adam Wininger - Defining Hospitality - Episode #212
55:53
55:53
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What is the power of providing unique experiences? Today, Dan chats with the Co-Founders of Reset Hotels, Ben Uyeda and Adam Wininger, about their unique hotel venture designed for the next generation of conscious travelers. Ben and Adam share insights from their journey in hospitality, emphasizing the importance of midweek group bookings for corpo…
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Episode 121 - Who’s Doin’ What Where? - (TLK S2E6)
1:00:09
1:00:09
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Want to send us a message about the show? Click Here! Eileen and Spencer are watching The Last Kingdom on Netflix. Uht knows the Brothers Siegfried and Roy are lying to him. There are too many characters that start with Aethel. Alfred and Uht have a bromance breakup. Father Beocca get’s hitched. Aethelred is this show’s Joffrey. Odda shares some wo…
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It’s About Who Knows You - Eileen Madigan - Defining Hospitality - Episode #211
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1:04:44
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It’s not just about what you know or who you know, but who knows you. Today, Eileen Madigan, Senior Vice President of Global Interior Design at Las Vegas Sands Corp joins Defining Hospitality to discuss the power of networking and mentoring within the hospitality industry. With over 35 years of experience in luxury interior design, Eileen shares he…
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Preserving History, Designing the Future - Aimee Sanborn - Defining Hospitality - Episode #210
51:32
51:32
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How is adaptive reuse shaping the hospitality industry? Aimee Sanborn, Senior Vice President of Architecture at Premier joins Dan to dive into adaptive reuse. Aimee shares her passion for preserving history and discusses the challenges and rewards of transforming historic buildings into vibrant, functional spaces. From the streets of downtown Dalla…
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Episode 120 - The Hostess with the Moistest (TLK S2E5)
1:04:21
1:04:21
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Want to send us a message about the show? Click Here! Eileen and Spencer are watching The Last Kingdom on Netflix. We jump ahead three years and Uht has children that lived. Seems like Eathelred has designs on being king. Alfred has concerns about laws not being followed. Is Bjorn just a very elaborate ruse? Hild has decided to ‘nun’ again. Aethelf…
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Episode 119 - Extra Thumb Knuckle (TLK S2E4)
1:10:37
1:10:37
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Want to send us a message about the show? Click Here! Eileen and Spencer are watching The Last Kingdom on Netflix. After a very long opening to the podcast, Eileen and Spencer finally start discussing the show itself. How did the Hall of Presidents make it into their discussion? Will Ziegfried and Eric take their weasel with them when they leave. Z…
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The Art of Feeling Known - Bruno Viterbo - Defining Hospitality - Episode #209
1:13:30
1:13:30
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Ever wondered how a space can make you feel genuinely cared for? Bruno Viterbo, Vice President of Design at Irvine Company, shares his profound insights into 'the sense of being known' and how it transforms hospitality design at every scale. Bruno shares his extensive experience in the design and real estate industries, including insights from his …
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A Seat at Aggie's Table - Aggie Zamir - Defining Hospitality - Episode #208
57:57
57:57
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“We love the one-off projects, but our real passion and what we're really looking for are ownership groups where we can do a project with them, forge a relationship, build that trust, and then we grow alongside them.” Joining Dan is Aggie Zamir, Vice President of National Hospitality and Gaming at Cumming Group. They discuss Aggie's insights into t…
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Want to send us a message about the show? Click Here! Eileen and Spencer are watching The Last Kingdom on Netflix. Have you ever had an Icelandic banana? Were those banana trees they were cutting down? Poor Helic. Poor Uht. Fynn (had to spell it with a ‘y’) gets close to Uht and helps him bail. Will Alfred’s daughter Effleswhish become betrothed? J…
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Episode 117 - (TLK S2E2) - Clappa Yo Handsome
1:09:16
1:09:16
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Want to send us a message about the show? Click Here! Eileen and Spencer are watching The Last Kingdom on Netflix. Eileen and Spencer are having lots of fun this episode! They actually talk about the show for a few minutes. Is Guthred a little slow? Does Lady G have a spot for Uthred? Will Clappa be on or off? How much does a bag of heads weigh? Be…
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Crafting Generational Memories - Derek De Salvia - Defining Hospitality - Episode #207
48:01
48:01
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“ It's a core tenant of who we are, and it's called put people first. We take care of our people.” Derek De Salvia, Executive Vice President and Chief Customer Officer at Hilton Grand Vacations, joins Dan today to dive into the world of vacation ownership. The discussion covers the personal and professional aspects of hospitality, the evolution and…
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Want to send us a message about the show? Click Here! Eileen and Spencer are watching The Last Kingdom on Netflix. This discussion is long on fun asides, be ready! Uht get’s wet, twice. King Al sends silver to ransom another king. Uht pretends to be the norse god of death. The Danes get taught a lesson. Will Uht’s Nun be his undoing? Why can’t Uht …
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Sparking Change: Driving Hilton's Growth - Alissa Klees - Defining Hospitality - Episode #206
58:07
58:07
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“We are a hospitality company first and foremost.” Joining Dan this week is Alissa Klees, the Brand Leader of Spark by Hilton, the trailblazing brand that earned Hilton recognition as one of Fast Company's 2024 Most Innovative Companies. Alissa delves into what hospitality means to her, encompassing both personal and professional interactions. She …
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Episode 115 - Box of Clips #4 - Nonsense Ensues
47:01
47:01
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Want to send us a message about the show? Click Here! Hello good listener, for your enjoyment here is a short episode with out takes from several episodes going back to HoD Season 2 and Season 1 of The Last Kingdom. Things such as grocery stacking, colds, and various flotsam from the shows are included here. Enjoy! This podcast contains adult langu…
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Sailing into Success - Chris Lenz - Defining Hospitality - Episode #205
1:09:39
1:09:39
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It takes determination to dive into hospitality and come out with a boutique hotel that is successful, and that is what Chris Lenz, Founder and CEO of La Compania Hotels and Resorts. Chris shares his journey from opening 37 restaurants to creating extraordinary hotels in Panama. They explore his passion for hospitality, his uncompromising vision, a…
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Episode 114 - No Mercy (TLK S1E8-Season Finale’)
1:03:58
1:03:58
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Want to send us a message about the show? Click Here! Eileen and Spencer are watching The Last Kingdom on Netflix. Gird your loins for this fun episode. Uht and the Saxon’s kill Danes by the Dozen. Young Aethelcod claims to be king, Alfred seems in really good health, Uht spends some time looking for ticks. Can Uht be sure about what he wants? Does…
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Beyond the Bell Curve: Luxury and Hospitality - Eric Brey - Defining Hospitality - Episode #204
56:26
56:26
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How can embracing the Japanese concept of omotenashi create better connections? Dr. Eric Brey, a Professor of Hospitality in the School of Management at the University of Wisconsin-Stout, joins Dan on the show today. Eric brings a wealth of experience from his time in the US Army to earning a PhD in hospitality administration and management. They d…
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Episode 113 - It Does Not Agree (TLK S1E7)
1:11:22
1:11:22
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Want to send us a message about the show? Click Here! Eileen and Spencer are watching The Last Kingdom on Netflix. How many times will Uht change alliances? Does Alfred like being the king of nowhere? What is the ‘mud budget’ for this episode? As per usual, Spencer and Eileen ramble a bit from time to time with hilarious results. Can a duel to the …
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Charting New Courses - Carmen Vlasceanu - Defining Hospitality - Episode #203
44:05
44:05
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How do you truly make people feel cared for? Dan welcomes Dr. Carmen Vlasceanu, an industry veteran with over 25 years of experience in the hotel, aviation, catering, and cruise industries. They discuss the essence of hospitality, Dr. Carmen's career journey from Romania to Carnival Cruises, and her current roles, including Founder and CEO of Globa…
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Episode 112 - A Nose for Silver (TLK S1E6)
1:07:35
1:07:35
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Want to send us a message about the show? Click Here! Eileen and Spencer are watching The Last Kingdom on Netflix. They discuss whether silver has a scent, King Al getting mad-AGAIN, and another awkward dinner party. Lot’s of riding through the woods in this one, which agitates Eileen. Was ‘Asser’ a seller of asses? Why is silver the driving force?…
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Creating Impact: Sustainability in Hospitality - Andrea Foster - Defining Hospitality - Episode #202
1:10:11
1:10:11
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What is the balance between hospitality’s business efforts and sustainability efforts? That’s what Andrea Foster, EVP of Hospitality Development at MindClick, is here to talk about on the podcast. The conversation covers how sustainability initiatives can improve guest experiences and align with corporate values. Andrea discusses the importance of …
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Want to send us a message about the show? Click Here! Eileen and Spencer are watching The Last Kingdom on Netflix. This episode the show itself moves along but Eileen and Spencer stray afield. Does Mildreth really need to be disturbed? Will Alfred be able to keep the peace in church? Viking ships get set ablaze. Uhtred does a lot of traveling and f…
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