Welcome to the Relentless Customer Leader Podcast – How Customer-Obsessed Leaders Win. This is a podcast that will ignite your passion for delivering experiences that leave your customers craving for more. In each episode, we'll dive into the minds of visionary leaders and trailblazing companies who have made customer experience their sacred mission. Prepare to be inspired as we unpack the game-changing strategies, unconventional thinking, and real-world stories of customer-centric transform ...
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Dr Chris L Brown Podcasts
Are you ready to unlock your organization's true growth potential? Unlock Growth with the MRI is your go-to podcast for understanding and leveraging the Market Responsiveness Index. Join the team at MarketCulture as we break down the eight disciplines of the MRI, revealing how to measure and improve engagement across your leaders, employees, and customers. Discover actionable strategies and inspiring stories that demonstrate how a human-centric culture, powered by the MRI, drives innovation, ...
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Together. A Higher-Ed Podcast brings you stories, insights, and experiences from voices across the higher education sector. Hosted by T. Chase Hagood, Vice Provost for Student Success at the University of Utah, this podcast fosters community and collaboration, highlighting the challenges and successes of leading transformative change in higher-ed. Join us as we explore what it means to come together to improve student success and innovation.
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The 5 Roles Every CEO Must Master to Build a Customer-Obsessed Company - Insights from Brad Giles
44:39
44:39
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Summary In this conversation, Dr. Chris L. Brown and Brad Giles discuss the essential roles and responsibilities of a CEO, the importance of accountability, and the cultural aspects that influence the customer experience. They discuss the genesis of Giles' book 'Made to Thrive', the significance of aligning values with actions, and the necessity of…
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Ep. 18: Transforming Student Success w/ Dr. Allison Calhoun-Brown | TOGETHER. A HIGHER-ED PODCAST
42:26
42:26
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In this episode of Together. A Higher-Ed Podcast, host Chase Hagood sits down with Dr. Allison Calhoun-Brown, Senior Vice President for Student Success and Chief Enrollment Officer at Georgia State University. Dr. Calhoun-Brown shares her remarkable journey from faculty member to national leader in student success and how Georgia State became a mod…
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Ep. 17: Arthur Brooks on Meaning & Belonging in Higher Ed | TOGETHER. A HIGHER-ED PODCAST
30:31
30:31
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In this episode of Together: A Higher-Ed Podcast, Harvard professor and bestselling author Dr. Arthur Brooks explores meaning, belonging, flourishing, and leadership in today’s university culture. Arthur Brooks shares his remarkable journey from classical musician to internationally recognized social scientist, reflecting on how purpose and belongi…
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The Sunday Scaries Test: Why Your Employees Dread Monday Morning (And What It's Costing You) a conversation with Annette Franz
53:51
53:51
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Episode Show Notes Summary In this episode, Dr. Chris Brown sits down with customer experience pioneer Annette Franz, author of Customer Understanding, Built to Win, and her latest book, Employee Understanding. Annette shares her journey from JD Power to becoming one of the leading voices on connecting employee experience, customer experience, and …
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Ep. 16: Rethinking Student Success w/ Chris Hulleman of UVA’s Motivate Lab | TOGETHER. A HIGHER-ED PODCAST
1:06:21
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In this episode of Together: A Higher-Ed Podcast, we’re joined by Dr. Chris Hulleman, Professor of Education at the University of Virginia and Director of the Motivate Lab. Dr. Hulleman shares his unique journey from being a college football player and social worker to a nationally recognized motivation science expert. He talks about how combining …
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Servant Leadership at Scale: Building a Franchise Empire Where Customers Come Second a conversation with Jim Penman
1:03:49
1:03:49
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Summary In this conversation, Dr. Chris L. Brown speaks with Jim Penman, the founder of Jim's Mowing, about his journey from academia to entrepreneurship. Jim shares insights into his early academic pursuits, the evolution of his business, and the core values that drive his franchise model. He emphasizes the importance of customer service, franchis…
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Ep. 15: Transfer Pathways, Student Success & Leadership w/ Jason Taylor | TOGETHER. A HIGHER-ED PODCAST
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In this episode of Together: A Higher-Ed Podcast, we’re joined by Dr. Jason Taylor, Associate Professor in the College of Education and Assistant Dean for Transfer Student Success at the University of Utah. Jason shares his journey from being a first-generation student and music major to becoming a national scholar in transfer policy and community …
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Any Dumbass Can Build a Great Culture: Leadership Lessons from WD-40's Garry Ridge
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Any Dumbass Can Build a Great Culture: Leadership Lessons from WD-40's Garry Ridge Episode Description In this compelling episode of the Relentless Customer Leader podcast, host Dr. Chris Brown sits down with Garry Ridge, former CEO of WD-40 Company and author of "Any Dumbass Can Do It." During his remarkable 25-year tenure as CEO, Garry transforme…
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The Market Responsiveness Index: Your Roadmap to Business Success
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This insightful podcast episode produced with Notebook LM explores the Market Responsiveness Index (MRI) benchmark report—a powerful diagnostic tool that reveals what truly separates thriving businesses from those merely surviving. The hosts break down how the MRI measures eight key disciplines across external drivers (customer insight, customer fo…
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Ep. 14: Student Internships, Public Policy & Viewpoint Task Force w/ Jason Perry | TOGETHER. A HIGHER-ED PODCAST
22:59
22:59
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22:59
In this episode of Together: A Higher-Ed Podcast, we’re joined by Jason Perry, Vice President for Government Relations and Director of the Hinckley Institute of Politics at the University of Utah, to explore how student internships, public policy, government relations, and listening shape higher education today. Jason shares his journey from law an…
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Ep. 13: Stronger Together – The SLCC-UofU Partnership & Student Success | TOGETHER. A HIGHER-ED PODCAST
31:22
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31:22
In this episode of Together: A Higher-Ed Podcast, we’re joined by Dr. Taylor Randall, President of the University of Utah, and Dr. Greg Peterson, President of Salt Lake Community College, to explore the power of institutional partnerships in expanding student success and access to higher education. The presidents discuss the unique strengths of the…
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Why your CX might be failing (and what punk rock has to do with it)
53:02
53:02
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Summary In this conversation, Dr. Chris L. Brown speaks with Adrian Swinscoe about the evolving landscape of customer experience (CX) and the challenges organizations face in meeting rising consumer expectations. Adrian shares his journey into the world of CX, emphasizing the importance of understanding customer needs and managing expectations effe…
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Ep. 12: AI & Design Thinking for Student Success w/ Jim Agutter | TOGETHER. A HIGHER-ED PODCAST
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59:11
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In this episode of Together: A Higher-Ed Podcast, we’re joined by Jim Agutter, Senior Associate Dean for Academic Innovation and Faculty Success at the University of Utah, to explore how artificial intelligence and design thinking are shaping the future of student success and teaching practices. Jim shares his unconventional journey from a struggli…
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Ep. 11: People, Passion & Purpose in Higher Ed w/ Lori McDonald | TOGETHER. A HIGHER-ED PODCAST
55:25
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In this episode of Together. A Higher-Ed Podcast, we’re joined by Dr. Lori McDonald, Vice President for Student Affairs at the University of Utah, to discuss the evolving role of student affairs in shaping student success and campus life. Dr. McDonald shares her journey from biology major to higher ed leader, the mentors who guided her path, and th…
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Cultivating Fearless Creativity: Inside the Mind of an Advertising Executive Jerker Fagerström | Relentless Customer Leader
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Summary Jerker Fagerström shares his leadership journey, starting with his early role models in ice hockey and his military service in Sweden. He discusses the importance of teamwork, trust, and empathy in leadership. Jerker then talks about his career in advertising and the customer-centric culture of agencies. He emphasizes the need to create an …
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Ep. 10: From Curiosity to Breakthroughs: The Power of Undergraduate Research l TOGETHER. A HIGHER-ED PODCAST
47:40
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47:40
In this episode of Together: A Higher-Ed Podcast, we’re joined by Dr. Annie Isabel Fukushima and Dr. Alexa Sand to explore the transformative impact of undergraduate research. Dr. Fukushima and Dr. Sand share their journeys into academia, the mentors who shaped their careers, and how they now empower students to become researchers, innovators, and …
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Ep. 9: Normal is Not Enough: Reimagining Prison Education w/ UPEP l TOGETHER. A HIGHER-ED PODCAST
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In this episode of Together: A Higher-Ed Podcast, we’re joined by Dr. Erin Castro and Dr. Andy Eisen of the University of Utah Prison Education Project (UPEP). Dr. Castro and Dr. Eisen share their journeys into higher education and prison education, starting as graduate students with the Education Justice Project and evolving into leaders at the Un…
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David Kenney | Why the best salespeople actually don't sell.
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Summary David Kenny shares his early experiences in business, starting with selling orange juice door-to-door as a child. He then transitioned into accounting, but found his passion in helping entrepreneurs and advising startups. David emphasizes the importance of leadership, training, and culture in building successful businesses. He discusses the…
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Ep. 8: Leadership, Systems, and Trust in Higher-Ed w/ Commissioner Landward l TOGETHER. A HIGHER-ED PODCAST
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In this episode of Together: A Higher-Ed Podcast, we’re joined by Geoffrey Landward, Commissioner of the Utah System of Higher Education. Commissioner Landward shares his journey into higher education, from growing up with two deans of students in his family to navigating a career that led him to his current leadership role. He reflects on the impo…
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Ep. 7: Creating Opportunities Through Internships w/ Dr. Morgan Lyon Cotti | TOGETHER. A HIGHER-ED PODCAST
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32:44
In this episode of Together. A Higher-Ed Podcast, we’re joined by Dr. Morgan Lyon Cotti, Associate Director of the Hinckley Institute of Politics at the University of Utah. Dr. Lyon Cotti reflects on her journey from being a Hinckley intern as a student to her role today, where she helps connect students with valuable internships and opportunities.…
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Ep. 6: Transforming Teaching Through “Reacting to the Past” w/ Dr. Naomi Norman l TOGETHER. A HIGHER-ED PODCAST
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In this episode of Together. A Higher-Ed Podcast, we’re joined by Dr. Naomi Norman, a classics professor, archeologist, and expert in teaching and faculty development at the University of Georgia. Dr. Norman shares how her career in higher education has been shaped by innovative teaching methods like "Reacting to the Past," a role-playing game that…
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Ep. 5: Collaborative Change & Leadership in Higher Ed w/ Dr. Ruth Watkins | TOGETHER. A HIGHER-ED PODCAST
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In this episode of Together. A Higher-Ed Podcast, we're joined by Dr. Ruth Watkins, President Emerita of the University of Utah and current leader in post-secondary education initiatives at Strada Education Foundation. Dr. Watkins shares her inspiring journey, highlighting the impact of mentorship, student-centered leadership, and collaborative cha…
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An Introduction to The Customer Culture Imperative with AI
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Welcome to something a little different on today's episode! As many of you know, I've been fascinated by the possibilities of AI in content creation, and we decided to try an interesting experiment. We fed my book 'The Customer Culture Imperative' into an AI system and asked it to create a 14-minute summary of the key concepts and takeaways. What y…
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Ep. 4: Mentorship & Innovation in Higher-Ed w/ Malika Clinkscales l TOGETHER. A HIGHER-ED PODCAST
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In this episode of Together. A Higher-Ed Podcast, we're joined by Malika Clinkscales, Vice President for Faculty Mentor Strategy at Western Governors University. Malika shares her own journey, emphasizing the power of collaboration, empathy, and institutional innovation to drive stronger outcomes for students. She then dives into the importance of …
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Ep. 3: Achieving Academic Success in Athletics w/ Cathy Badger | TOGETHER. A HIGHER-ED PODCAST
32:59
32:59
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In this episode of Together. A Higher-Ed Podcast, we’re joined by Cathy Badger, the Senior Associate Athletics Director for Academic Services at the University of Utah. Cathy discusses her commitment to helping student athletes achieve academic success while excelling both on and off the field. With a notable 94% graduation rate, her goal is to ens…
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Co-founder & CEO of Nurture Genomics Former CIO of Perkin Elmer & Beaumont Health Hans Keil | Relentless Customer Leader Podcast
40:22
40:22
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Summary Hans Keil shares his leadership journey, starting from growing up on a farm and joining the Coast Guard to his career in various industries and his current role as a co-founder of Nurture Genomics. He emphasizes the importance of work ethic, authenticity, and building a strong team. Hans also discusses the challenges and opportunities in he…
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Ep. 2: Empowering Communities by Increasing Access to Higher-Ed w/ Janell Cerva I TOGETHER. A HIGHER-ED PODCAST
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In this episode of Together. A Higher-Ed Podcast, we’re joined by J. Janell Cerva, Chief Impact & Strategy Officer at Utah Community Action (UCA), who oversees the Data & Policy Team and manages Resource Development, Communications, and Marketing. Janell shares how UCA provides essential legal support and emphasizes the importance of engagement and…
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Ep. 1: Data-Driven Strategies for Student Engagement w/ Joshua Sine | TOGETHER. A HIGHER-ED PODCAST
38:26
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In this episode of Together. A Higher-Ed Podcast, host T. Chase Hagood, Vice Provost for Student Success at the University of Utah, sits down with Joshua Sine to explore the transformative power of data in higher education. They discuss how institutions can leverage student data to enhance support, personalize interactions, and ensure every student…
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FROM RECEPTIONIST TO MULTI-TIME CEO, Nicole Noye | Relentless Customer Leader
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Summary Nicole Noye is a seasoned executive with over 25 years of experience across diverse sectors, including retail, hospitality, leisure, entertainment, fitness, car sharing, and franchising. Her career has been marked by a relentless commitment to driving organizational success, leadership, team empowerment, and customer satisfaction. She has h…
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Former Managing Director, Konica Minolta Dr. David Cooke | Relentless Customer Leader
1:25:02
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Summary Dr. David Cooke shares his experiences growing up and entering the business world. He discusses how he stumbled upon Transcendental Meditation and became a teacher of it before transitioning into a sales role at Xerox Corporation. He reflects on his journey in the imaging industry, including his time at Canon and Konica Minolta, and the cha…
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Ken Wilcox Former CEO of Silicon Valley Bank and Dr Chris L. Brown discussing Leadership and Culture | Relentless Customer Leader Podcast
1:11:58
1:11:58
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Summary Ken Wilcox, former CEO of Silicon Valley Bank, shares his journey and leadership philosophy. He emphasizes the importance of self-actualization and creating a positive customer experience. Ken's leadership style is centered around diversity in counsel and unity in action. He encourages decision-making at all levels of the organization and f…
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The Relentless Customer Leader Podcast with Dr Chris L Brown, Podcast Introduction
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Get ready to unlock the secrets of building an unshakable customer-centric empire. Welcome to the relentless Customer Leader podcast, how customer-obsessed leaders win. I'm your host, Dr. Chris Brown, and this is a podcast that's going to ignite your passion for delivering experiences that leave your customers craving more. In each episode, we're g…
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