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Welcome to the Relentless Customer Leader Podcast – How Customer-Obsessed Leaders Win. This is a podcast that will ignite your passion for delivering experiences that leave your customers craving for more. In each episode, we'll dive into the minds of visionary leaders and trailblazing companies who have made customer experience their sacred mission. Prepare to be inspired as we unpack the game-changing strategies, unconventional thinking, and real-world stories of customer-centric transform ...
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Are you ready to unlock your organization's true growth potential? Unlock Growth with the MRI is your go-to podcast for understanding and leveraging the Market Responsiveness Index. Join the team at MarketCulture as we break down the eight disciplines of the MRI, revealing how to measure and improve engagement across your leaders, employees, and customers. Discover actionable strategies and inspiring stories that demonstrate how a human-centric culture, powered by the MRI, drives innovation, ...
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E.T. meets The Princess Diaries with a Freaky Friday twist is this new series from award-winning writer Stephanie Elie. Alpha 8 is a sci-fi adventure fiction podcast that explores what happens when a desperate alien from another planet swaps places with a struggling mom to understand the meaning of family so she can save her own kind from extinction. This award-winning eight-episode series sheds light on the inequalities and struggles working moms face daily, all wrapped up in a fun, heartfe ...
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Any Dumbass Can Build a Great Culture: Leadership Lessons from WD-40's Garry Ridge Episode Description In this compelling episode of the Relentless Customer Leader podcast, host Dr. Chris Brown sits down with Garry Ridge, former CEO of WD-40 Company and author of "Any Dumbass Can Do It." During his remarkable 25-year tenure as CEO, Garry transforme…
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This week, we are bringing you another show that celebrates mom and her relationship with her family. Set in present-day London, Am I Old Yet? reminds us all that life in the later years can still be full of complexity, humour, and growth, in a way that makes it relatable for people of all ages. We are sharing the first episode, "Kind Like Sharon,"…
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This insightful podcast episode produced with Notebook LM explores the Market Responsiveness Index (MRI) benchmark report—a powerful diagnostic tool that reveals what truly separates thriving businesses from those merely surviving. The hosts break down how the MRI measures eight key disciplines across external drivers (customer insight, customer fo…
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While we are pounding the keyboard writing season two of Alpha 8, we wanted to share another incredible audio drama your ears will love. 🎧 Bayou’s Wrath — a Black-led audio drama rooted in Southern horror, folklore, and family legacy. Think Lovecraft Country meets Queen Sugar. The story follows sisters Leah and Michelle when they return to Natchez,…
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Alpha 8 is a family drama fiction podcast that takes a wild turn when an alien crash-lands on Earth and swaps places with the head of the household—Mom. This is part two of the Alpha 8 season one supercut. Alpha 8 features the voices of RICHARD LEACOCK as Michael, JASMINE ASHANTI as Larson and Alpha 8, JESSI MECHLER as Samantha, TODD GAJDUSEK as Dr…
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Alpha 8 is a family drama fiction podcast that takes a wild turn when an alien crash-lands on Earth and swaps places with the head of the household—Mom. This is part one of the Alpha 8 season one supercut. Alpha 8 features the voices of RICHARD LEACOCK as Michael, JASMINE ASHANTI as Larson and Alpha 8, JESSI MECHLER as Samantha, TODD GAJDUSEK as Dr…
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Summary In this conversation, Dr. Chris L. Brown speaks with Adrian Swinscoe about the evolving landscape of customer experience (CX) and the challenges organizations face in meeting rising consumer expectations. Adrian shares his journey into the world of CX, emphasizing the importance of understanding customer needs and managing expectations effe…
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This week, we're excited to share another captivating audio drama from one of our favorite creators. Greater Boston is a bi-monthly full-cast fiction podcast crafted by Bostonians, blending the real and the unreal in an alt-universe urban fantasy. In this imaginative world, the Red Line subway secedes to form an independent city that roams beneath …
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This week we want to share another great audio drama to check out. Forgive Me! strives to portray a heartfelt and human story about modern faith that is at times funny, frank, engaging, sad, respectful, and critical of the community it takes place in. About the Show Forgive Me! tells the story of Father Ben, a try-hard young Catholic priest who was…
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Summary Jerker Fagerström shares his leadership journey, starting with his early role models in ice hockey and his military service in Sweden. He discusses the importance of teamwork, trust, and empathy in leadership. Jerker then talks about his career in advertising and the customer-centric culture of agencies. He emphasizes the need to create an …
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We're celebrating Black History Month on the Alpha 8 feed by spotlighting some wonderful audio dramas crafted by Black creatives. Join us as we showcase trailers from award-winning fiction podcasts that will captivate, inspire, and expand your podcast library from historical fiction to folklore. Here are the links to all the shows: The Coach - http…
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Did you know season two of Windfall was released last December? If you haven't checked out the series, now is the perfect time! Check out this week's share, Surviving! About Windfall Windfall is a dystopian sci-fi/fantasy epic from the team that brought you Forgive Me! Ever since the tyrannical Wanda’s castle appeared in the clouds above Windfall C…
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Summary David Kenny shares his early experiences in business, starting with selling orange juice door-to-door as a child. He then transitioned into accounting, but found his passion in helping entrepreneurs and advising startups. David emphasizes the importance of leadership, training, and culture in building successful businesses. He discusses the…
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Welcome to something a little different on today's episode! As many of you know, I've been fascinated by the possibilities of AI in content creation, and we decided to try an interesting experiment. We fed my book 'The Customer Culture Imperative' into an AI system and asked it to create a 14-minute summary of the key concepts and takeaways. What y…
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In this special bonus episode, some members of our talented cast share their hopes and dreams for their characters in the upcoming season of Alpha 8. That's right, we are working on season two of the series and plan to bring you along. We'll be sharing some of the creative process, diving deep with some of the cast and more. Learn more about your a…
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Summary Hans Keil shares his leadership journey, starting from growing up on a farm and joining the Coast Guard to his career in various industries and his current role as a co-founder of Nurture Genomics. He emphasizes the importance of work ethic, authenticity, and building a strong team. Hans also discusses the challenges and opportunities in he…
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Summary Nicole Noye is a seasoned executive with over 25 years of experience across diverse sectors, including retail, hospitality, leisure, entertainment, fitness, car sharing, and franchising. Her career has been marked by a relentless commitment to driving organizational success, leadership, team empowerment, and customer satisfaction. She has h…
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Cameron Elie brings Daniel to life in Alpha 8. Fun fact: the entire concept of Alpha 8 actually began with Daniel—or more accurately, with Cameron, the actor behind him. I'm thrilled that Cameron could join our cast for this audio drama, and it’s been great to see him reconnect with his on-set dad from another show. Thank you, Cameron, for being an…
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Summary Dr. David Cooke shares his experiences growing up and entering the business world. He discusses how he stumbled upon Transcendental Meditation and became a teacher of it before transitioning into a sales role at Xerox Corporation. He reflects on his journey in the imaging industry, including his time at Canon and Konica Minolta, and the cha…
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Sydney Thomas voices Taryn in Alpha 8. She's Jackson big sister and she's really trying to figure out who she wants to be and how close she wants to get to Larson. Fun fact Sydney and Cameron use to dance at the same dance studio when they were younger! Thanks for joining us on the ride with Alpha 8! Subscribe and share if you're on enjoying the ad…
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Malachi White voices Jackson in Alpha 8. I love having two boys in the series who are the same age but have different personalities. Jackson is the "cool" kid who loves sports and video games (as long as they are sports-related). He jokes around a lot with Daniel, but at the end of the day, he will always have his back. Thanks for joining us on the…
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Summary Ken Wilcox, former CEO of Silicon Valley Bank, shares his journey and leadership philosophy. He emphasizes the importance of self-actualization and creating a positive customer experience. Ken's leadership style is centered around diversity in counsel and unity in action. He encourages decision-making at all levels of the organization and f…
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Armed with undeniable proof, Daniel rallies his siblings to embark on a quest to find his real mom. Will they be able to break away from Alpha 8? Or will the alien tag along? Meanwhile, a startling discovery at the NARB hints that Alpha 8 might not be the only alien among us. Alpha 8 is a sci-fi adventure audio drama podcast featuring the voices of…
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Alpha 8's mishaps take her down a path of discovery revealing a painful truth that leads to more chaos at home and work. As she grapples with human emotions, Daniel, Jackson, and Taryn devise a plan to uncover Alpha 8's big secret. Alpha 8 is a sci-fi adventure audio drama podcast featuring the voices of RICHARD LEACOCK as Michael, JASMINE ASHANTI …
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As Michael remains in holding, his absence sparks new alliances and unveils unforeseen threats. A daring whistleblower threatens to expose earth-shattering secrets about the NARB. Meanwhile, at home, Daniel’s suspicions intensify even as his siblings enjoy the “new” Larson. Alpha 8 is a sci-fi adventure audio drama podcast featuring the voices of R…
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In this episode, Alpha 8 tries to fit into the Peterson family as "mom". But Daniel quickly notices her subtle differences. When Ramirez returns with the asset, Dr. Stevens continues with their testing but is concerned about the results he's getting. Alpha 8 is a sci-fi adventure audio drama podcast featuring the voices of RICHARD LEACOCK as Michae…
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Get ready to unlock the secrets of building an unshakable customer-centric empire. Welcome to the relentless Customer Leader podcast, how customer-obsessed leaders win. I'm your host, Dr. Chris Brown, and this is a podcast that's going to ignite your passion for delivering experiences that leave your customers craving more. In each episode, we're g…
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A peaceful evening at the Peterson household is shattered by the arrival of an unforeseen visitor. While Samantha and Micheal continue to be questioned at the NARB. Willis and Ramirez continue the search for their asset, will they get to it in time? Alpha 8 is a sci-fi adventure audio drama podcast featuring the voices of RICHARD LEACOCK as Michael…
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The situation has become more critical than ever with Michael in custody and Alpha 8 on the run. Will Samantha be able to rescue both of them before Ramirez catches up to them? Chaos is not only happening at the NARB but also back at home. Unexpected events suddenly disrupt Larson's efforts to balance work and family. Alpha 8 is a sci-fi adventure …
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Michael embarks on a daring mission to communicate with Alpha 8. His discovery could potentially challenge the NARB and expose secrets that can change our understanding of the new visitor. Will he get the answers he seeks from Alpha 8 before it's too late? Alpha 8 is a sci-fi adventure audio drama podcast featuring the voices of RICHARD LEACOCK as …
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After a crash landing on Earth, a mysterious entity named Alpha 8 keeps the NARB (National Anomaly Resolution Bureau) on edge. Michael, the lead researcher, and his team scramble to understand this new visitor. Is Alpha 8 a friend or foe to humanity? Alpha 8 is a sci-fi adventure audio drama podcast featuring the voices of RICHARD LEACOCK as Michae…
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🎧 Listen to the FIRST TRAILER of our sci-fi adventure podcast, Alpha 8 - a story about an alien and a struggling mom swapping lives to discover the true essence of family, across galaxies. Season One kicks off this March with eight thrilling episodes that will take you on a journey beyond the stars. Are you ready to explore the unknown? Alpha 8 was…
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*** Proof of concept for the Alpha 8 crowdfunding campaign *** If you already listened to Episode 101 & 102 then you can skip this episode. This is the original pilot created for the crowdfunding campaign. We re-engineered this episode and added some more color to the story. Written and Directed by Stephanie Elie and Sound Design by Xperience J. Mu…
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Alpha 8 Promo Trailer for the Pilot episode. A new family-friendly sci-fi adventure audio series. Shore Scripts fiction podcast finalist. Learn more about the show on the Alpha 8 website. Follow us on Instagram, Twitter, and subscribe to our email list to be the first to know when we release the full series. Find and support our sponsors at: fablea…
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Alpha 8 Teaser for Pilot Episode. A new family-friendly sci-fi adventure audio series. Shore Scripts fiction podcast finalist and Austin Film Festival 2nd Rounder. Learn more about the show on the Alpha 8 website. Follow us on Instagram, Twitter, and subscribe to our email list to be the first to know when we release the full series. Find and suppo…
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