Best CTXPodcast Podcasts (2025)

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CTX Podcast

Katie Lukas

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6+ y ago6+ y ago

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Connecticut is home to some iconic brands doing powerful work in user and customer experience. On CTX Podcast, Katie Lukas showcases some of the local leaders in UX and CX who are forging strong customer-focused experiences in a variety of industries. We discuss these companies’ investments in becoming customer-centric, current initiatives, and what it’s like doing this work in Connecticut. Upcoming episodes include practitioners from the CT UXPA, LEGO, Travelers, Cigna, UConn Health, Nassau ...

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Chris Hummel, CMO United Rentals 39:25

6+ y ago39:25

39:25

Listen to Chris Hummel of United Rentals talk about how customer experience grows from employee experience and what he means by "digital in the dirt."By Katie Lukas

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Ken Krasnow - Henkel's VP of Omnichannel Marketing 42:41

6+ y ago42:41

42:41

Ken Krasnow from Henkel visits to talk about some of the remarkable changes he and his team have been able to effect, including deep organizational change in service of becoming more customer-centric.By Katie Lukas

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Chris Hyers, Chief Communications Officer of UConn Health 48:40

7y ago48:40

48:40

Chris Hyers talks about why it's an honor to be able to serve patients - and why he feels privileged to do so at UConn Health. What teaching brings to his career, how organizations need to listen and research more — and what's on the horizon for UConn.By Katie Lukas

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Cindi Bigelow - Every Tea Bag Counts 32:07

7y ago32:07

32:07

President & CEO Cindi Bigelow is the powerhouse behind Bigelow Tea — listen as we discuss why relentless focus on making everyday moments exceptional, constant vigilance and attention to trends and conversations, and a sincere willingness to listen to the customer have created an amazing brand that customers truly love. [January 2019]…