The CRM Talk Show
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CRM Podcasts
This show dives into topics related to CRM Archaeology and is hosted by longtime professionals in the field.
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RocketCRM is an innovative customer relationship management platform designed to streamline business operations. With intuitive features, it helps manage contacts, track sales, and analyze performance effectively. Boost team collaboration through real-time updates and customizable dashboards. Automate tasks, save time, and focus on building strong customer relationships with seamless tool integration. Elevate your business efficiency with RocketCRM.
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Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce. https://www.crmsuccess.show/ Your Host on LinkedIn: Maz: https://www.linkedin.com/in/davidmasri/ Khero: https://www.linkedin.com/in/kherothetxrecruiter/
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The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 20min (sometimes a bit more) weekly podcast hosted by Mike Gerholdt feature episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti. For more than our most recent episodes, go to https://admin.salesforce.com/salesforce-admin-podcast.
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The MSDW Podcast dives into the latest news and events in the Microsoft Dynamics ERP and CRM community. Produced by the editors of MSDynamicsWorld.com, the podcast features interviews and discussions on the latest issues confronting Dynamics AX, GP, NAV, and CRM users and professionals.
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Focused on Microsoft AI Security, Data Intelligence and ERP/CRM.
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Digital Stratosphere: Digital Transformation, ERP, HCM, and CRM Implementation Best Practices
Third Stage Consulting Group
17
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Digital Stratosphere: Digital Transformation, ERP, HCM, and CRM Implementation Best Practices is a podcast hosted by top industry thought leaders, Eric Kimberling and Kyler Cheatham. In each episode, they discuss the best practices for implementing digital transformation, ERP, HCM, and CRM solutions in businesses of all sizes. Whether you’re a CIO, CTO, or IT manager, this podcast is a must-listen for anyone responsible for digital transformation in their organization. The podcast features i ...
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Analysis of the latest CRM industry news. Discussions about CRM best practices and how to succeed with CRM.
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ClearTalk is a podcast where Solutions360 chats with industry thought leaders about best practices, strategy and insights within the Integration industry.
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”Unless you are the lead dog, your view never changes.” On the Sales Lead Dog podcast, CRM technology and sales process expert Christopher Smith talks with exceptional sales leaders that have separated themselves from the rest and achieved a sales leadership role in their organization. Hear what they did to become the alpha, lead their pack, and how they leverage CRM technology to drive sales for their organization. If your goal is to rise higher in your sales career or you currently are the ...
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Join Jason Anderson and Brenden Rawson, Directors at Andzen, in their monthly podcast where they chat with modern software platforms, savvy agencies, and ambitious merchants. It's a casual chat over a drink featuring many laughs & insightful backstories from ecommerce and digital marketing legends. Subscribe on YouTube, Spotify, and Apple Podcasts, and sign up at https://andzen.co/podcast for updates and exclusive offers.
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Profiles in CRM features short interviews with CRM professionals from all experience levels and educational levels. I ask a standard list of questions and see how each person answers them based on their experience.
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Small Team, Big Impact is a practical marketing podcast for UK SMEs and lean teams from People First Digital. Each short episode cuts through jargon to share clear ideas, useful tools, and repeatable wins—from measurement and GA4 to content, CRM, and campaigns that actually drive growth. No fluff. Just what works for small teams under pressure. New episodes fortnightly.
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CINC's live monthly open Q&A with different real estate experts. Hosted by Harry Kierbow, Dan Lott and James Terry from CINC. Join us live on the second Wednesday of each month at 11am ET. Register now and submit your questions to be answered live at cinccommunity.com/registerforwebinars.
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WBSRocks podcast features in-depth conversations on customer experience, digital transformation, supply chain, eCommerce, industry 4.0, and enterprise software categories such as CRM, ERP, or analytics suites. The purpose of the show is to help CFOs, COOs, CEOs, and business owners with their daily commercial, operational, or financial challenges by taking a deep dive into business cases and processes, technology strategy and architecture, transformation initiatives, and business models. The ...
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Find shows from Cultural Resource Management Archaeology to technology to anarchy to whatever. We cover it all in this feed.
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A regular podcast from marketing veteran Rob Voase (sometimes with his co-host Jen Clinehens), who discuss everything from CRM to Customer experience to Brand to Marketing careers (with occasional swearing. Sorry Mum).
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A weekly podcast interviewing everyday superheroes and the services and technologies they provide to nonprofits. The goal is to inform nonprofit organizations about ideas, services, and products that can help.
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A podcast series where I'll connect with Trailblazers from the Salesforce CRM ecosystem to inspire those wanting to seek a new career path or those wanting to firm up their current career plans and become a expert in their field @CRMTom92
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What is CRM? How can I use CRM to better manage my contacts or track interactions? Is CRM worth the set-up time and learning curve? You're only clueless as long as you're not pursuing answers to these questions. Join us for today's episode of Clues for the Clueless CRM Marketer and we'll find out together.
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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A podcast channel for Salesforce users and beyond to listen to high adopters, understand facts, how the tool can help make you money and more!
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Welcome to the C-Los and RJ in the PM podcast, where amazing things happen. href="http://efeck.com">http://efeck.com Cover art photo provided by Efe Kurnaz on Unsplash: https://unsplash.com/@efekurnaz
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Gus Gonzalez, a Microsoft Business Solutions (CRM) MVP since 2012, covers subjects rarely discussed openly in the CRM Community. With 15+ years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and how they affect the Microsoft Dynamics 365 and Microsoft Dynamics CRM community.
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We’ve all listened to people that speak in novels, not tweets. Well, we’re putting marketing waffle on notice! If you’re tired of long winded navel gazing and blue sky thinking, and just want simple, clear helpful advice on how to improve your marketing and scale your business, the Marketers of the Universe are here to help. We break trending topics down in a way that's as entertaining as it is informative. Over the span of around 30 minutes we’ll have you up-to-date with the big marketing m ...
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Every customer success story made us who we are. As a matter of fact, you and I, we're a culmination of all the stories we know, including ours. Tune into the Zoho CRM Podcast for insightful conversations with customers and industry experts who share their stories, ideas, and pro-tips on sales and management. Hosted by multiple talents at Zoho CRM, catch up on the latest business events, tech updates, and more with our handpicked guests, every month.
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The Advertising Specialty Institute (ASI) is the largest media, marketing and education organization serving the promotional products industry, with a network of over 25,000 distributors and suppliers throughout North America. ASI leads the industry in technology solutions, providing cloud-based e-commerce, enterprise resource planning software (ERP) and customer relationship management software (CRM). ESP Web is the industry's leading tool for sourcing hundreds of thousands of products. A f ...
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This Podcast provides an independent perspective on Acumatica Cloud ERP, hosted by Tim Rodman, (CPA-Inactive), an Independent Acumatica Consultant
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This podcast helps Managed Service Providers (MSPs) resell AI + automation systems without adding staff, software, or risk. Hosted by Growth Right Solutions, an MSP veteran-built team, each episode delivers practical, white-label solutions that drive measurable business outcomes. What you’ll learn: How to launch AI-powered voice and chat assistants Systems for 24/7 lead capture, CRM sync, and booking automation How to boost MRR with workflow automation Where MSPs are seeing 2–3x resale margi ...
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The ERP Advisor presents timely information drawn from real world experience with software selections and implementations across dozens of industries. Topics include: ERP Software, Human Capital Management, Customer Relationship Management, eCommerce, Data Migration, and Blockchain and AI as they relate to ERP. The ERP Advisor is hosted by the independent and objective consultants of ERP Advisors Group. Never accepting commissions or kickbacks from any software vendors or implementation part ...
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Talent Hub Talk is a podcast dedicated to giving you your Salesforce fix, featuring insights and real-life stories from Trailblazers, community leaders and those in the ecosystem with a valuable perspective to share. Talent Hub Talk is a podcast brought to you by Ben Duncombe, Founder of Talent Hub, the Salesforce Recruitment Experts.
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Welcome to "Drug Diaries," the podcast exploring pharmaceuticals, life sciences, and biotechnology. Host Kaushik Trivedi, with over two decades of industry experience, shares his expertise. Kaushik has worked with IQVIA, Cognizant, Wipro, and more, and holds degrees in pharmaceutical chemistry, marketing, and advertising. Kaushik's expertise spans: - Data-Driven GTM & Customer Engagement - CRM, Marketing Cloud, SFE, & Commercial Analytics - AI/ML/NLP in Life Sciences - Population Health Mana ...
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Welcome to SMB Growth Unlimited with Brandon — the show for small and mid-sized business owners ready to scale smarter, not louder. Each week, you’ll get a dose of clarity, creativity, and confidence to help you cut through the noise of marketing overwhelm. Whether you’re stuck in the chaos of DIY marketing or frustrated by agency overpromises, this podcast gives you the strategies, systems, and mindset to grow sustainably. From CRM setups and virtual assistant workflows to strategic campaig ...
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Experienced recruitment entrepreneurs and innovators candidly share their experiences of their recruitment journey.
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Welcome to the Burhaan Pattel Podcast, hosted by freelancer turned agency owner, entrepreneur and digital marketing expert Burhaan Pattel. When it comes to building a business online, Burhaan had tried and tested almost every advertising, landing page, email marketing, CRM and help desk tools there are. On this podcast, you’ll find weekly stories about his entrepreneurial journey, online marketing tips, advertising strategies and tactics, solutions and advice on how to be a better creator, m ...
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The weekly radio show and podcast on Citadel Bulldog Sports
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The No.1 Home Service Podcast where Mike Andes, founder of Augusta Lawn Care Services Franchise, Pay for Performance, and Copilot CRM, shares invaluable insights into growing a profitable home service business. Whether you're a seasoned entrepreneur or just starting out, Mike dives into the nitty-gritty of what it takes to succeed in the home service industry. With his wealth of experience and expertise, Mike answers your burning questions, provides actionable strategies, and offers practica ...
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CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Sourajit Ghosh (SG)
065
Welcome to CX with SG. Let's learn AI, Data and Customer Experience CX-CRM with Sourajit Ghosh (SG). What I learn, I think, I share 🙂 Welcome to my personal knowledge journal — a podcast where AI reflects on what I’m learning, I'm thinking, I am writing, rough study notes from these domains: 1) Customer Experience (CX), CRM, E-commerce, Marketing, Sales & Service, Lead-to-Cash 2)Artificial Intelligence (AI), Data Engineering, Enterprise Architecture 3) Technology & Business Thought Leadershi ...
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Succeed at Growing and Scaling Your Entrepreneurial Business. Join executive coach, consultant and founder of Awareness Strategies, Michelle Nedelec, while she interviews CEO's and Experts in Business to bring you their proven wisdom on how you can grow and scale your business. If you’re an entrepreneur with a brilliant idea who’s looking for mentors with practical solutions to your problems this show is for you.
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Why is it the same repetitive mistakes continue to rob salespeople of more commission cheques? Ian Selbie achieved the accolade of top salesperson in the world at Apple and in this Podcast he will discuss how he overcame the problems encountered during his sales career and gives the benefit of his wisdom to everyone listening who work in the world of sales, helping you reach new levels of sales success. Less sins, more wins. For more information contact Ian Selbie via email: [email protected] ...
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Hosted by Yuriy Margolin of Moving Sales Professionals. A 100% US-based Call Center for the Moving Industry. Booking moves and providing customer service since 2018. Over 20 years of Moving Industry Experience, with all lead sources, all CRMs, and book residential/commercial, local, and long distance moves. We hire, train in-house, and have sales professionals ready to fill up your calendar as soon as today. More than just a Call Center, we work with new and experienced owners to provide ind ...
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Our lane is multifamily tech, how it influences property management companies and ultimately renters' experience finding their next home. To be clear, we’ll stay in our lane. In this podcast, we are privileged to sit down with some of the best minds in multifamily, learn directly from them, and share what we learned with you. We’re here to have honest conversations with the leaders of this industry and the tech that defines it. Tune in to learn about what could be better, and the solutions t ...
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We are all about Content Management Platforms. Welcome to "Beyond the CMS," the podcast where big ideas, insightful conversations, and industry-leading voices converge to redefine digital content experiences. Each episode, we sit down with influential thought leaders and innovators from the most prominent CMS platforms—including Contentful, Storyblok, Agility, Magnolia, and more—to explore emerging trends, groundbreaking technologies, and transformative strategies shaping the future of conte ...
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1
How I Raised It - The podcast where we interview startup founders who raised capital.
Foundersuite.com - software for raising capital
27315
Produced by Foundersuite.com, makers of the leading software stack for raising capital: Investor CRM + VC/Angel database + Pitch Deck Hosting + Investor Update tools. Used by startups to raise > $2.5 Billion.
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The GTMnow Podcast interviews well-known tech executive, VC, and founders - the expert operators in the trenches who have ‘been there, done that’ to build some of the fastest-growing software companies. Every week, a guest joins Sophie Buonassisi to dissect their stories, revealing expert insights around what worked, what didn’t, and how things actually went down. This podcast is produced by GTMnow, the media brand of GTMfund - sharing insight on go-to-market from working with hundreds of po ...
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Podcast con sugerencias y tips de CRM, CX, Ecosistemas, Marketing, Ventas, Servicio, Omnicanalidad, Datos, Comunidades y Redes Sociales (Customer Relationship Management). Ediciones: Cápsulas de Customer Engagement - temas de ecosistemas de CRM Conversaciones de CRM - charlas con colegas, amigos y lideres en la industria Tomando Café con Jesús Hoyos - nos tomamos un café con líderes de proveedores de CRM LinkedIn: https://www.linkedin.com/in/jesushoyos/ Hablemos: https://calendly.com/jesusho ...
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🔗 Explore Our Latest Resources: ORDER MY NEW BOOK: Welcome to the Jungle: https://a.co/d/hAFI7cN 2026 Digital Transformation Report, pre-register: https://resource.thirdstage-consulting.com/2026-digital-transformation-report 2025 Digital Transformation Report: https://www.thirdstage-consulting.com/reports/2025-digital-transformation-report/ 20 Less…
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Inside the Agentic CRM Enterprise: How Autonomous Sales, Service, and Knowledge Agents Redefine Enterprise Customer Operations (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 25 ...
37:56
37:56
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This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by han…
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#32 Ankur Gupta - Ciena: Observability & AI
57:52
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Featured Ankur Gupta Ankur is a senior technology executive with 20+ years leading global software engineering, GTM systems, and AI-first enterprise transformations. A 16x Salesforce Platform Architect and AWS-certified leader, he has scaled teams 2.5x, managed multimillion-dollar programs, and delivered revenue-driving solutions across Sales, Serv…
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In this episode of The Great Plains Archaeology Podcast, host Carlton Shield Chief Gover is joined by Dr. Madeline Mackie, Assistant Professor of Anthropology at Michigan State University, to explore the archaeology of mammoth kill sites in the Northwest Plains. Dr. Mackie walks us through what makes a site a “kill site” and how archaeologists dete…
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Why Reputation Could Make or Break Your Business?
2:37
2:37
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Host Maya Singh is joined by brand reputation strategist Ravi Sharma to discuss how online reviews, customer feedback, and public perception directly impact trust, conversions, and long-term success. They also talk about how using a CRM for reputation management helps businesses monitor reviews, respond faster, track customer sentiment, and build a…
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Nathan Sweeney Episode 165: Markus Erlandsson and Malin Martnes chatted with Nathan Sweeney from KPMG, about vibe coding. Nathan starts by describing what vibe coding is and some of the tools you can use to generate code. He then explains the vibe coding framework and how important that can be to help you be a better vibe coder. Bio Nathan Sweeney …
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Introduction: Ever walked out of a sales pitch knowing you “nailed it” — only to lose to a competitor with a worse, more expensive offer? In this episode, Brandon breaks down why logic alone doesn’t close deals and how most SMBs are unknowingly selling to the wrong part of the brain. Using real-world examples from Apple, IT services, and even lands…
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Sarah Rahall-Lunsford: Unlocking the Power of AI and Data in Sales
46:03
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Sarah Rahall-Lunsford, the visionary behind Centered Strategies Consulting, joins us to share her unexpected leap from marketing to sales and business development. Her journey began with a simple piece of advice that transformed her approach, leading her to success in helping companies translate their expertise into effective sales strategies, part…
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Episode: 155 - Let’s Talk Moving - A New Light in the Moving Industry
9:14
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In this episode of Let’s Talk Moving your host, Yuriy Margolin, owner of Moving Sales Professionals - the number one Sales call center for the Moving Industry - had the privilege of interviewing Jessica Greenhill CEO of GRVO Moving Simplified. https://grvo.app/ ——— Are you a proud owner of a moving company? Are you struggling to find a reliable sal…
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WBSP804: Grow Your Business by Learning the Top 15 Digital Transformation Trends In 2026 w/ Sam Gupta
25:27
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Send us a text Digital transformation trends for 2026 reflect a convergence of sustained macroeconomic pressure and meaningful shifts in enterprise-level decision-making, requiring organizations to adopt a more disciplined, systems-oriented approach to technology and investment. While the external environment is expected to remain broadly consisten…
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Office Hours with Lee and Nic (Paying GMs)
38:42
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✈️ SOFTWARE FOR HOME SERVICE BUSINESS: https://home.works 💰Get a professional website: https://www.homeservicewebdesign.com/ 👉 FREE COURSES: https://www.mikeandes.com/ ⛔️JOIN AUGUSTA LAWN CARE: https://www.AugustaLawnCareServices.com/franchise WEB DESIGN SERVICES: ❌ LAWN & LANDSCAPING: https://www.LawnCareWebDesign.com ❌ ALL HOME SERVICES: https://…
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The Pattern Nobody's Talking About: Pharma's Launch Failure Crisis
51:50
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The conversation focuses on the importance of translating complex strategies into actionable steps for execution, emphasizing the role of cross-functional teams in ensuring clarity and effectiveness in product launches. Takeaways A third of products launched are unsuccessful. Translating data and strategy is crucial for execution. Complex strategie…
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This episode almost didn't make it into the regular season's schedule but we had some final spots in Jan and it was such a cracking episode we wanted to make sure it got published. Another episode from our time in Las Vegas - this time with Erik and Caleb from the outstanding data capture and website conversion tool JustUno. We discuss all things C…
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Safety-by-Design, Determinism & Constraints for Enterprise Agentic AI Systems (Season 4 Agentic AI System Architecture Masterclass, Episode 9): CX with SG
43:59
43:59
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This episode focuses on designing safety into autonomous systems from inception. We discuss determinism, constraint models, and formal safeguards. The conversation highlights why reactive controls are insufficient. Listeners will gain a deep understanding of proactive safety architecture. This episode is essential for regulated and high-risk enviro…
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Human – AI Agent Collaboration Models, Escalation Design, and Hybrid Workforce Architecture (Season 4 Agentic AI System Architecture Masterclass, Episode 10): CX with SG
47:49
47:49
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This episode explores how humans and agents collaborate effectively. We discuss escalation design, shared accountability, and trust boundaries. The conversation highlights why hybrid models outperform full automation. Listeners will gain insight into designing productive human–agent systems. This episode reframes AI as a workforce multiplier. Podca…
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Blueprinting the CX Big Data Enterprise: Architecting for Scale, Complexity, and Continuous Intelligence (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 4): CX with SG
44:58
44:58
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This episode explores how enterprises must rethink architecture in a world defined by massive data volumes, real-time decision-making, and continuous intelligence. We discuss why traditional system designs collapse under zettabyte-scale complexity and how modern architectures prioritize integration, governance, and adaptability. The conversation hi…
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Algorithmic Intelligence in CX-CRM: How Advanced Models Transform Customer Experience, Prediction, and Engagement (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 3): CX with SG
44:15
44:15
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This episode focuses on the role of advanced AI algorithms in reshaping CRM and customer experience strategies. We explore how predictive models, pattern recognition, and adaptive learning systems enable organizations to anticipate customer needs rather than simply react to them. The conversation covers how algorithms power personalization, churn p…
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Unifying the High-Tech Industry Customer Universe: How Integrated Data Architectures Power Precision and Growth(Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 12): CX with SG
34:23
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In this episode, we explore how high-tech companies bring together fragmented data universes to drive smarter engagement and execution. We discuss why siloed product, usage, sales, and service data prevents organizations from seeing customers holistically. The conversation highlights how unified data architectures enable faster insights, coordinate…
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CX Agentic AI and the Continuous Close: Rethinking Revenue Operations for Always-On Decision-Making and Adaptive Sales Execution (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode ...
43:28
43:28
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This episode examines how agentic AI transforms traditional, episodic sales processes into a continuous, adaptive revenue engine. Rather than relying on static forecasts, manual handoffs, and delayed insights, agentic systems enable organizations to sense, decide, and act across the entire revenue lifecycle in real time. We discuss how autonomous a…
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Escaping CX Inertia: The Four Outcomes That Separate Transformational Customer Experience from Incremental Change (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 18): CX with SG ...
35:18
35:18
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35:18
This episode examines why many CX initiatives stall despite significant investment. We introduce four defining CX outcomes that distinguish organizations that truly transform from those stuck in incremental improvement. The discussion explores how misaligned incentives, fragmented ownership, and surface-level metrics reinforce inertia. Listeners wi…
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Engineering the Agentic Enterprise_ Structural Operating Models, Trust Architectures, and Talent Transformation for Autonomous Intelligence (Season 4 Agentic AI System Architecture Masterclass, Episode ...
46:35
46:35
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46:35
This final episode synthesizes the agentic enterprise vision. We explore how operating models, governance, and architecture converge to support autonomy at scale. The discussion highlights structural transformation rather than incremental change. Listeners will gain a holistic understanding of what it means to engineer an agentic enterprise respons…
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From Clicks to Trust: How the Algorithmic Economy Redefines Value, Influence, and Competitive Advantage (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 19): CX with SG
48:47
48:47
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This episode explores the shift from attention-based digital models to an economy built on algorithmic trust. We discuss how influence, discovery, and decision-making increasingly occur through intelligent systems rather than direct human choice. The conversation highlights why trust, transparency, and credibility now determine visibility and succe…
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The Seven Pillars of Modern Marketing CX: How Technology Shapes Engagement, Trust, and Growth(Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 20): CX with SG
38:13
38:13
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This episode breaks down the seven foundational pillars that define effective customer experience in modern marketing ecosystems. We explore how data, orchestration, personalization, measurement, and governance work together to create consistent, scalable engagement. The discussion highlights why fragmented MarTech stacks fail to deliver value with…
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The AI-Centric Enterprise Playbook: Redesigning Operating Models, Governance, and Execution for an Autonomous Future (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 9): CX with ...
42:55
42:55
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This episode outlines what it means to become an AI-centric enterprise—not by deploying tools, but by redesigning how the organization operates. We explore how leadership, governance, talent, and execution models must evolve as AI becomes embedded in daily decision-making. The discussion addresses why traditional hierarchies and approval chains str…
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The Five Senses of Strategy: How Organizations Sense, Interpret, and Act in Complex Environments (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 22): CX with SG
37:47
37:47
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This episode introduces a sensory model of organizational strategy—how enterprises perceive signals, interpret meaning, and respond effectively. We explore why many organizations fail not from lack of intelligence, but from poor sensing and delayed response. The discussion connects strategy to awareness, feedback loops, and execution readiness. Lis…
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Building a Winning Enterprise Data Strategy: From Fragmentation to Decision-Centric Value Creation (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 5): CX with SG
40:11
40:11
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40:11
This episode examines what separates effective enterprise data strategies from costly, underperforming initiatives. We explore why data value emerges not from accumulation, but from alignment with decision-making, execution, and accountability. The discussion addresses common pitfalls such as siloed ownership, unclear governance, and misaligned inc…
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From Claims to Credibility: Building Sustainable Brand Equity Through Proof, Transparency, and Operational Truth (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 8): CX with SG
34:58
34:58
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In this episode, we examine why brand trust today is earned through proof rather than promises. Marketing narratives alone are no longer sufficient—customers, regulators, and stakeholders demand evidence embedded in operations, data, and experience delivery. We discuss how organizations undermine brand equity when claims outpace execution and how c…
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CRM and CDP in Concert: Designing Unified Systems for Insight-Driven Customer Experience (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 15): CX with SG
41:00
41:00
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41:00
This episode examines how CRM and customer data platforms work together to create cohesive, intelligent experiences. We explore why treating these systems independently limits insight and execution. The discussion highlights how synchronization enables real-time personalization, operational alignment, and strategic clarity. Listeners will gain a pr…
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Why AI Strategy Is Enterprise Transformation: Moving Beyond Pilots to Structural Change and Long-Term Advantage (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 23): CX with SG
43:51
43:51
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In this episode, we discuss why AI can no longer be treated as a technology initiative or isolated innovation effort. Instead, AI strategy is enterprise transformation—reshaping operating models, governance, risk management, and leadership accountability. We explore the dangers of fragmented adoption, unmanaged autonomy, and disconnected data strat…
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From Fragmented Journeys to Exponential Growth: Designing Integrated Customer Experiences That Scale Revenue (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 14): CX with SG
40:19
40:19
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This episode explores how integrated customer experiences drive exponential revenue growth. We discuss why disconnected touchpoints create friction, churn, and missed opportunities. The conversation highlights how alignment across sales, service, and product engagement unlocks compounding value. Listeners will learn how experience integration impro…
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Beyond CRM Silos: How Business Architecture Unifies Customer Strategy, Execution, and Experience (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 10): CX with SG
35:59
35:59
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35:59
This episode explores why fragmented CRM systems fail to deliver cohesive customer experiences and how business architecture provides a more durable solution. We discuss how disconnected tools, teams, and metrics create operational blind spots that undermine growth and trust. The conversation highlights how business architecture aligns strategy, pr…
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Engineering Trustworthy AI: Designing, Testing, and Governing the Full AI Lifecycle for Enterprise Confidence (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 7): CX with SG
42:28
42:28
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This episode focuses on what it truly takes to build AI systems that enterprises can trust at scale. We walk through the full AI lifecycle—from design and development to deployment, monitoring, and continuous validation—highlighting why trust cannot be bolted on after the fact. The discussion explores how bias, drift, opacity, and unmanaged autonom…
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Retail CX in the Age of Data: How Customer Platforms Redefine Personalization, Loyalty, and Scale (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 16): CX with SG
35:23
35:23
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35:23
This episode explores how retailers use customer data platforms to compete in highly dynamic markets. We discuss why personalization, speed, and consistency are now baseline expectations. The conversation highlights how unified customer intelligence supports merchandising, marketing, and experience design. Listeners will learn how data-driven retai…
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Data Synergy in Automotive: Integrating Product, Vehicle, and Customer Intelligence for the Connected Experience (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 11): CX with SG
39:56
39:56
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This episode examines how automotive organizations unlock value by integrating customer, vehicle, and product data into a unified operating view. We explore why disconnected data systems limit personalization, service optimization, and lifecycle engagement. The discussion highlights how integrated data enables smarter ownership experiences, predict…
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AI Agents in Commerce: Redesigning Sales, Buying Journeys, and Go-To-Market Execution for Speed and Precision (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 24): CX with SG
42:07
42:07
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42:07
This episode dives into how AI agents are reshaping commerce by automating decision-making across complex buying and selling motions. We explore how intelligent agents support account planning, deal configuration, pricing decisions, and customer engagement—dramatically reducing friction for both sellers and buyers. The discussion illustrates how mu…
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Integrating Customer Experience with the Value Chain: How End-to-End Alignment Drives Growth, Trust, and Operational Excellence (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 17 ...
34:27
34:27
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This episode explores why customer experience cannot be optimized in isolation from the broader value chain. We discuss how misalignment between marketing, sales, operations, and service creates friction that customers immediately feel. The conversation highlights how integrating CX into supply, fulfillment, pricing, and service execution improves …
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Rewiring Utilities Industry CX for the Customer Era: Integrating Asset, Operational, and Customer Intelligence(Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 13): CX with SG
39:13
39:13
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This episode focuses on how utilities modernize customer experience by unifying asset, operational, and customer data. We explore why legacy utility systems struggle with responsiveness, transparency, and trust. The discussion highlights how integrated data enables proactive service, outage communication, and regulatory alignment. Listeners will ga…
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AI Architecture of Agency_ Agentic Systems as Enterprise Infrastructure (Season 4 Agentic AI System Architecture Masterclass, Episode 11): CX with SG
33:37
33:37
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33:37
This episode positions agentic systems as foundational enterprise infrastructure. We explore how agency changes execution, governance, and scale. The discussion highlights why organizations must architect for agency deliberately. Listeners will gain a strategic view of autonomy as infrastructure. This episode ties together the agentic transformatio…
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From Static CRM to Living Systems: How Agentic AI Redefines Customer Strategy, Engagement, and Revenue Execution (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 2): CX with SG
35:48
35:48
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In this episode, we explore why traditional CRM systems struggle to keep pace with modern customer expectations and how agentic AI fundamentally changes that equation. Static records, delayed updates, and manual workflows are replaced by intelligent systems that continuously interpret customer signals and recommend actions in context. We discuss ho…
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Designing AI Architecture for CX and CRM: Building Intelligent, Governed, and Scalable Customer Systems (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 6): CX with SG
48:33
48:33
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This episode focuses on the architectural foundations required to support AI-driven customer experience and CRM systems. We discuss how organizations move beyond point solutions to integrated architectures that support intelligence, governance, and continuous learning. The conversation highlights key design principles such as modularity, explainabi…
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Post-M&A CX Integration: Designing a Customer Experience Blueprint That Unlocks Real Synergy (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 21): CX with SG
38:11
38:11
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This episode explores why customer experience is often the missing link in post-merger integration. We discuss how fragmented systems, brands, and processes create confusion that undermines deal value. The conversation highlights how a CX blueprint aligns customer journeys, data, and execution across merged entities. Listeners will gain insight int…
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Data Architecture & Knowledge Graphs for the Agentic Era_ Systems-Centric Data Foundations for Enterprise AI (Season 4 Agentic AI System Architecture Masterclass, Episode 4): CX with SG
45:44
45:44
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45:44
This episode examines how knowledge must be structured for agentic systems to reason reliably. We explore why ungoverned knowledge leads to inconsistency and risk. The discussion covers ontologies, provenance, and lifecycle control. Listeners will gain insight into how knowledge architecture enables trustworthy decision-making. This episode connect…
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AgenticAI Universal Context Exchange_ Architecture, Governance, and Enterprise-Scale Management (Season 4 Agentic AI System Architecture Masterclass, Episode 3): CX with SG
43:33
43:33
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43:33
This episode explores how context—not just data—must be governed and shared across agentic systems. We discuss how universal context exchange prevents fragmentation, hallucination, and inconsistency. The conversation highlights schema stewardship, mediation, and enterprise-wide understanding. Listeners will gain clarity on how context architecture …
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AI AgenticOps and Runtime Reliability for Enterprise Agent Systems_ Lifecycle, Observability, Incidents, and Continuous Assurance (Season 4 Agentic AI System Architecture Masterclass, Episode 2): CX with ...
42:31
42:31
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42:31
This episode focuses on how enterprises operate agentic systems safely in production. We discuss lifecycle management, observability, rollback mechanisms, and failure containment. The conversation highlights why runtime governance is essential once agents act independently. Listeners will gain insight into how AgenticOps enables control without sac…
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Systems Engineering Framework Enterprise Agentic AI (Season 4 Agentic AI System Architecture Masterclass, Episode 5): CX with SG
44:32
44:32
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44:32
This episode dives deep into execution-layer architecture for multi-agent systems. We discuss control planes, choreography, and escalation paths. The conversation highlights why execution design determines resilience and predictability. Listeners will gain a systems-level understanding of how autonomous agents operate coherently. This episode is es…
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Trust Architecture for Enterprise Agentic AI Systems_ An Architectural and Governance Handbook (Season 4 Agentic AI System Architecture Masterclass, Episode 7): CX with SG
39:14
39:14
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39:14
This episode explores trust as a system property rather than a policy statement. We discuss enforcement, verification, and accountability mechanisms. The conversation highlights why trust must be engineered, not assumed. Listeners will gain a concrete framework for trustworthy autonomy. This episode anchors agentic AI in enterprise-grade governance…
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AI Architectural Framework for Enterprise Multi-Agent Systems_ Orchestration, Reliability, and Governance (Season 4 Agentic AI System Architecture Masterclass, Episode 1): CX with SG
38:42
38:42
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38:42
This episode introduces the foundational architecture behind enterprise-grade multi-agent systems. We explore how orchestration, reliability, and governance must be designed upfront to avoid uncontrolled autonomy. The discussion highlights how agents collaborate, escalate, and remain observable within complex enterprises. Listeners will gain a clea…
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AI Systems Architecture for Autonomous Agentic Identity, Governance, and Runtime Authorization (Season 4 Agentic AI System Architecture Masterclass, Episode 6): CX with SG
37:55
37:55
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37:55
This episode focuses on identity and authority in autonomous systems. We explore how agents are authenticated, constrained, and audited. The discussion highlights why unmanaged identity creates existential risk. Listeners will gain insight into how identity architecture underpins trust and safety. This episode is critical for security and governanc…
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Cost Governance, Economic Control, and Resource Optimization for Enterprise Agentic AI Systems (Season 4 Agentic AI System Architecture Masterclass, Episode 8): CX with SG
45:09
45:09
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45:09
This episode examines cost as a first-class governance concern in agentic systems. We explore economic control planes, usage limits, and policy enforcement. The discussion highlights why financial oversight must be embedded in architecture. Listeners will gain insight into preventing uncontrolled spend and system abuse. This episode connects autono…
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