Best Colin Shaw Podcasts (2025)

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Jamie Rutherford | Spine Media Team And Going All In On Photography 1:00:16

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1h ago1:00:16

1:00:16

Get in touch with Ultrarunning Sam here ⬅️ SPINE SEASON! In this episode I speak to Jamie Rutherford. Jamie is one of the original OG photographers on the race and has helped to build the storytelling style of the media team. In this episode we talk about his origins as a runner and as a photographer. We talk about his first ventures into race phot…

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The New Currency of Customer Experience: 'People Like Me' 33:02

4d ago33:02

33:02

Trust in traditional institutions is eroding. As customers lose faith in advertising, government and even online reviews, they're turning to voices that feel most relatable: peers and communities. Edelman's latest Trust Barometer shows the most credible spokesperson for a company is now "people like me." Ben Shaw and Professor Ryan Hamilton explore…

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JOHN KELLY | Winter Spine Race 2026 Preview 50:50

1d ago50:50

50:50

Get in touch with Ultrarunning Sam here ⬅️ Welcome to the Home Trails coverage of the 2026 Winter Spine Race! We begin our lead up to this years race with a preview from a familiar face, John Kelly! John returns for the 4th time to Britain's most brutal race! He returns to better his race from last year when he was suffering with an attack of the s…

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Travis Rogers 32:19

2d ago32:19

32:19

Today, we welcome Travis Rogers, director & assistant general counsel on the Business Law team at Allstate—and a returning guest from our very first AI virtual roundtable. For over a decade, Travis has been at the forefront of innovation and legal strategy in the financial services and tech sectors. At Allstate, he has built cross-functional legal …

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Holly Stables | The Speed Project Film And Correct Coaching For Ultramarathon 1:20:24

9d ago1:20:24

1:20:24

Get in touch with Ultrarunning Sam here ⬅️ In this episode we welcome Holly Stables to the podcast fir the first time! Holly has had a long career, firstly in competitive marathon running, before she transitioned into trail and ultra. We ask the 'Superhero' question and find out where it all began and where she is now. Holly talks about the evoluti…

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Good Friction, Bad Friction: Why a Little Effort Makes Customers Care 25:03

13d ago25:03

25:03

Episode Overview When everything is one-click easy, do we lose something meaningful? Guest host Dr. Morgan Ward joins Dr. Ryan Hamilton to explore how the right amount of friction in the consumption experience can boost connection, meaning, and long-term use of the product—while the wrong kind just gets in the way. Quote of the Episode "Consumption…

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Colin S. Levy Returns 27:19

19d ago27:19

27:19

Today, we talk with a returning guest, Colin S. Levy. Since he last joined us on the podcast, Colin has become general counsel at Malbek. Malbek is a CLM provider that helps large companies manage their entire contracting function, including using AI. In 2023, he released The Legal Tech Ecosystem, a book exploring the evolving legal world and how t…

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Dan Weller | Wendover Woods 50 + Spine Challenger South 2026 Preview 1:00:10

18d ago1:00:10

1:00:10

Get in touch with Ultrarunning Sam here ⬅️ In this episode of the podcast we speak to Dan Weller. Dan returns to the podcast after previously being on in 2024, when we talked about his wins at the Montane Spine Challenger South and the Pennine Barrier Ultra. This time Dan talks about his 2nd place finish at Centurion Wendover Woods 50 and his year …

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Dr. Colin Allen, Dr. Erica Cartmill, and Dr. Heidi Lyn: Animal Joy and the Science of Connection 32:58

17d ago32:58

32:58

Are animals capable of feeling joy? How do we know? What is joy? Dr. Erica Cartmill wants to find out. She's the Indiana University professor of cognitive science, animal behavior, and anthropology that long-time listeners to Stories of Impact will recognize from conversations we've had in the past about her studies of diverse intelligences and hum…

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Gus Neate 30:26

23d ago30:26

30:26

Our guest this week is Gus Neate. Gus is the CEO and co-founder of WilsonAI. WilsonAI, in turn, is a startup using AI to streamline legal operations for businesses. Gus is an Oxford graduate who began his career as an engineer before pivoting to law, working as a private equity lawyer at Clifford Chance. His diverse background also includes co-foun…

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Charlotte Fisher | UTMB Mallorca - 3rd place! 58:11

25d ago58:11

58:11

Get in touch with Ultrarunning Sam here ⬅️ At this point Charlotte is almost a cohost as she returns for her 5th appearance on the Home Trails Podcast! We catch up on what she's been up to since we last spoke about Lakeland 100. We discuss her successful race to 3rd place at Mallorca and how it feels like she's making her mark on the international …

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I Signed a 'Gag Order'. Here's What It Taught Me About Organizations 27:52

1M ago27:52

27:52

In this episode, Colin Shaw shares a recent personal experience with a major brand that imposed a 'gag order' (NDA) after a poor service experience — and how this reflects a deeper organizational issue: silos. Together with Professor Ryan Hamilton, Colin explores why siloed thinking leads to incoherent customer experiences, how internal motivations…

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Sam King | 74 Ultramarathons in 74 Days! 1:06:49

30d ago1:06:49

1:06:49

Get in touch with Ultrarunning Sam here ⬅️ https://givestar.io/gs/project-74 The link to Sam's challenge is above ⬆️ In this episode I speak to Sam King @fatboysking on instagram Sam is currently (at time of writing) 42 days into his challenge to run 74 ultramarathons in 74 days in honour of his mum, who suffered a bleed on the brain at aged 74. We…

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Hugh Tibbs - Autumn 100 Winner and New British 100 Mile Trail Record! 1:12:03

30d ago1:12:03

1:12:03

Get in touch with Ultrarunning Sam here ⬅️ In this episode I speak to Hugh Tibbs, about his recent win at the Centurion Running Autumn 100. Not only did Hugh win the race, he also broke the previous course record and set a new British 100 mile trail record! As always, we find out Hughs superhero story, and and how he got Into running. We find out a…

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Wendy Jephson 35:17

1M ago35:17

35:17

This week on Pioneers and Pathfinders, we’re joined by Wendy Jephson, CEO and co-founder of Let’s Think. The company operates in a space they call “behavioral science AI,” which is intended to transform workplace productivity in the legal profession. Wendy brings a rare dual qualification as both a commercial lawyer and a business psychologist, wit…

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Remembering Dr. Jane Goodall: The Wild Fight for Our Planet 22:04

1M ago22:04

22:04

In remembrance of Jane Goodall (4/3/34 - 10/1/25), we're bringing back our conversation featuring her life and legacy. Luminary Dr. Jane Goodall for decades made significant contributions to not only the scientific world, but arguably, to the entire planet. When 26-year-old British-born Jane Goodall began field studies of primates in Tanzania in Ju…

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Jack Cushman 36:48

1M ago36:48

36:48

Today, we’re joined by Jack Cushman, director of the Harvard Library Innovation Lab, where he and his team are reimagining how library principles can shape the future of legal technology. Jack is a software engineer and appellate attorney who previously led the development of the Caselaw Access Project. He has also taught computer programming at Ha…

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Best of Pioneers and Pathfinders: Leah Molatseli 29:21

2M ago29:21

29:21

This week, we’re revisiting our conversation with Leah Molatseli, formerly of Contract Alchemists. Since her appearance on the podcast, Leah has taken on a new role as Country Liaison in South Africa for the legal tech company Saga, where she is still helping lawyers navigate technology, innovation, and more recently AI.In this wide-ranging episode…

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Dr. Alison Gopnik: Why Care Is the Heart of Human Flourishing 23:43

2M ago23:43

23:43

"If you ask most people what's the most morally profound, significant, meaningful thing in your life, they'll say something about the way that they have been taking care of children or parents or friends, or people who are ill, or spouses. There's something very distinctive about it. It's just intrinsic to the human condition is that we're going to…

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Leslie Grandy 34:54

2M ago34:54

34:54

Today's guest is Leslie Grandy, an author, speaker, and trusted advisor to CEOs, product leaders, and teams. Leslie's career has taken some fascinating turns—from working in the film industry to guiding major brands on strategy and innovation. She's also deeply committed to education, having taught product leaders through The Product Guild, the Uni…

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The Thrill of the Chase: Why Anticipation Beats Ownership 25:48

2M ago25:48

25:48

Episode Overview Ever buy something you couldn't wait to get—and then let it sit in the box for days (or weeks)? You're not alone. Guest host Morgan Ward joins Ryan Hamilton to explore why we often love the pursuit of products more than the possession of them. From unopened tools and "someday" sweaters to the viral Stanley Cup craze, they unpack th…

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When Rebrands Go Wrong: Lessons for Customer Experience Leaders 36:35

2M ago36:35

36:35

In this episode of The Intuitive Customer, Professor Ryan Hamilton is joined by guest host Ben Shaw to explore the high-stakes world of rebranding. From Cracker Barrel's logo backlash to Jaguar's radical design overhaul, they unpack what happens when brands chase new audiences at the expense of their loyal customers. The conversation dives into the…

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David Freeman Engstrom and Natalie Knowlton 36:45

2M ago36:45

36:45

This week, we're joined by David Freeman Engstrom and Natalie Knowlton from the Deborah Rhode Center on the Legal Profession at Stanford Law. David, who serves as co-director of the Center and holds the LSVF professorship in law, has devoted his work to access to justice issues in millions of often overlooked cases, such as debt collection, evictio…

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Dr. Bahar Köymen on How Children Learn to Think Together 20:50

2M ago20:50

20:50

The world today is grappling with enormous challenges: how will we allow artificial intelligence to impact society? How hot will we let the planet get? How do we stop the conflicts making life for so many so painful? We are not powerless. These are decisions that humans are capable of making, though no one person can solve such existential question…

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Gary House | How to gamify instagram for ultra runfluencers 1:08:19

2M ago1:08:19

1:08:19

Get in touch with Ultrarunning Sam here ⬅️ Gary speaks to Home Trails about all things ultra running. We talk about his running origin story, his own running successes and how he went from hairdresser, to personal trainer to in-person coach, to instagram stardom. We talk about his life in running media and the opportunities that running has present…

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Jason Marty 29:00

2M ago29:00

29:00

This week, we're joined by Jason Marty, CEO of Lumio, a company helping legal leaders grow their businesses and adapt to the age of AI. Jason brings a wealth of experience to the new venture. He started in internet program management before moving into the legal industry, where he served as global COO at both Baker McKenzie and Bryan Cave Leighton …

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13 Valleys Ultra 2025 - HOME TRAILS Podcast In Residence! 1:43:21

2M ago1:43:21

1:43:21

Get in touch with Ultrarunning Sam here ⬅️ HOME TRAILS returns for another podcast in residence! This time we head to Keswick in the Lake District to bring you coverage of the Altra 13 Valleys Ultra. We talk to the runners as they prepare to race the 13,7,5 and 2 valley races. We speak to the male and female winners and find out what it takes to co…

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AI That Listens: Why Real-Time Feedback is the Future of Customer Experience 39:40

2M ago39:40

39:40

Summary Traditional customer feedback is broken. Post-call surveys and quarterly reports are too slow, cumbersome, and overly focused on the company's needs rather than the customer's reality. By the time insights land on a dashboard, the customer has already left—or worse, lost trust. In this episode of The Intuitive Customer, I (Colin Shaw) and P…

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Jordan Furlong Returns 33:29

2M ago33:29

33:29

We're pleased to welcome back Jordan Furlong. Jordan is one of the legal industry's leading voices on the future of the profession. He continues to advise legal organizations through his consulting practice, Law21, and is currently working on a new book exploring how generative AI will reshape the practice of law, which is set to be published next …

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Brand Archetypes: Straightjacket or Springboard for CX? 30:53

3M ago30:53

30:53

In this episode of The Intuitive Customer, Professor Ryan Hamilton is joined by guest co-host Ben Shaw, Chief Strategy Officer at MullenLowe, to explore the enduring role of brand archetypes in marketing and customer experience. They revisit the origins of archetypes in Jungian psychology and the influential book The Hero and the Outlaw (Pearson & …

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Jonathan Petts 25:32

3M ago25:32

25:32

Today's guest is Jonathan Petts, co-founder and CEO of Upsolve, a nonprofit helping low-income Americans overcome debt at scale. Jonathan's career has been focused on bankruptcy law, from clerking for bankruptcy judges to practicing at top New York firms. In 2016, he co-founded Upsolve, and since then, the platform has become the nation's most visi…

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Tom Evans and Ruth Croft's Nutrition Plans for UTMB with PAUL BOOTH 1:26:39

3M ago1:26:39

1:26:39

Get in touch with Ultrarunning Sam here ⬅️ Nutritionist Paul Booth returns for his 3rd appearance on the Home Trails podcast. This time Paul talks about the nutrition plans he successfully made for this years UTMB winners, Tom Evans and Ruth Croft. Paul goes into great detail about the pre-UTMB testing he did with Tom at the Leeds Becket University…

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HOLLY WOOTTEN | Dragons Back 2025 winner! 1:05:32

3M ago1:05:32

1:05:32

Get in touch with Ultrarunning Sam here ⬅️ In this episode I speak to Holly Wooten about her 2025 Dragon's Back win! Holly not only won the women's race by over 10 hours, setting a new CR in the process.....she was also 2nd overall to winner David Parish. This was'nt just a coincidence, Holly was 💯 targeting the overall win for this years race, fir…

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Ivy Grey Returns 28:36

3M ago28:36

28:36

This week, we’re catching up with Ivy Grey, a legal tech entrepreneur, writer, and longtime friend of the podcast. We first spoke with Ivy three years ago about her fascinating background in anthropology and journalism, as well as her work at WordRake, where she's now chief strategy & growth officer. She also continues as an advisor to PerfectIt, a…

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JOSH WADE | UTMB 2025 47:08

3M ago47:08

47:08

Get in touch with Ultrarunning Sam here ⬅️ In this week's episode we speak to returning guest and friend of the show, Josh Wade. This is Josh's 3rd time on the podcast......to talk about his 3rd place at UTMB! We've been championing Josh for some time now, so it's great to see him performing on the world's biggest stage. With his stellar performanc…

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Lucy Gossage - HOME TRAILS Ep:4 | Reclaiming The Spine Race - AUDIO VERSION 49:45

3M ago49:45

49:45

Get in touch with Ultrarunning Sam here ⬅️ In this episode of the HOME TRAILS documentary series, I spend some time with Spine Race champion Lucy Gossage. This episode was recorded a few months ago at the start of the summer and we reflect on Januarys race, that now seems like a lifetime ago. As with all HT docs, we run with her on her local trails…

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Lucy Bassli Returns 32:27

3M ago32:27

32:27

We’re excited to welcome back Lucy Bassli, founder and principal at InnoLaw Group. Lucy is a leading voice in legal operations and contract lifecycle management (CLM), helping organizations rethink how they handle contracts through smarter processes and technology, including—of course—AI. Lucy is an advisor to several legal tech companies.In our co…

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Nicole Bruskewitz and Henry May on Transforming Education Through Character 31:41

3M ago31:41

31:41

When Coschool founder and CEO Henry May began his career as a teacher, he learned that his job was not just about enriching the mind, but the soul and spirit of a student as well. He saw that part of excellence in education was helping school communities thrive despite painful circumstances. Nicole Bruskewitz, Coschool's Director of Education, was …

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Your Customers are Lazy... and Bored: How to Use That to Your Advantage 25:01

3M ago25:01

25:01

Your Customers are Lazy... and Bored: How to Use That to Your Advantage Show Notes: This week on The Intuitive Customer, Colin takes a step back and welcomes guest host Morgan Ward to explore one of psychology's favourite contradictions: why customers cling to the familiar, yet crave novelty. From music playlists to yogurt purchases, from comfort f…

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CCC/UTMB Preview - Pippa Ebel | KAILAS FUGA 43:20

3M ago43:20

43:20

Get in touch with Ultrarunning Sam here ⬅️ On this episode I speak to Pip from Kailas Fuga about this years UTMB races. WE talk about who's done well so far this week and who is set for glory at the still as yet, undecided races of CCC and UTMB finals. We talk about the races so far and how the changeable weather in the Chamonix valley has affected…

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Best of Pioneers and Pathfinders: Nicole Morris 33:30

3M ago33:30

33:30

With the school year just around the corner, we're going back to a great episode featuring Professor Nicole Morris of Emory Law. Nicole wears many hats. She's not only a professor, but also leads the TI:GER program, which brings together students from law, business, and engineering to turn ideas into real world innovations. Since we last spoke with…

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13 VALLEYS ULTRA PREVIEW | Race Director - Colin Murphy 55:05

4M ago55:05

55:05

Get in touch with Ultrarunning Sam here ⬅️ In this episode, Home Trails speaks to Colin Murphy, race director for the 13 Valleys ultramarathons happening at the end of September in the Lake District. The race returns for its 3rd year and we dive into the fast becoming iconic lakes race. We find out the origins of the race. What challenges its faced…

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Best of Pioneers and Pathfinders: Denise Robinson 32:39

4M ago32:39

32:39

As summer winds down, we're taking a moment to revisit one of our favorite conversations—this one with Denise Robinson, founding principal of The Still Center. Denise is a belonging & well-being consultant who helps lawyers and legal organizations cultivate personal resilience, build deeper connections, and create more inclusive workplaces. In this…

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BONUS EP - KAILAS FUGA + HOME TRAILS | UK Shoe Demo Live Podcast - AUDIO 32:52

4M ago32:52

32:52

Get in touch with Ultrarunning Sam here ⬅️ * THE FULL VIDEO VERSION IS AVAILABLE ON THE HOME TRAILS YOUTUBE CHANNEL The podcast teamed up with Kailas Fuga and Robin - The Running Accountant to put on the first Kailas Fuga shoe and gear test! We headed to Edale to meet up with Pippa Ebel and Chris Chan from the marketing department of the largest tr…

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Dr. Glen Moriarty & Dr. Sarah Schnitker: Gratitude, AI, and the Gift Economy 28:22

4M ago28:22

28:22

In the societies in which most of us live, our capitalist economic systems run on transactions—on individual sales of goods and services. But are you aware that there are other infrastructures of support and help that meet our need for information, connection, even love? We live with gift economies that already enrich our lives. We start our story …

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Why Customer Satisfaction Hasn't Budged in 30 Years: Two new guest experts tell us why 37:31

4M ago37:31

37:31

In this milestone episode, The Intuitive Customer undergoes a transformation. Colin Shaw announces a step back from the regular hosting role, prompting a fresh chapter in the podcast's evolution. Hosts Colin Shaw and Professor Ryan Hamilton introduce two new expert contributors — Dr. Morgan Ward, a consumer psychologist, and Ben Shaw, a brand strat…

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Reena SenGupta 34:04

4M ago34:04

34:04

Today's guest is Reena SenGupta, one of the true trailblazers in the legal world. She's executive director of RSGI, a global think tank focused on helping the legal industry build a more sustainable future. Reena’s path into law and innovation wasn't exactly traditional. She started out running her family's business through a recession, which led t…

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Damian Hall - Lakeland 100 winner! 57:46

4M ago57:46

57:46

Get in touch with Ultrarunning Sam here ⬅️ Damo returns to the Home Trails podcast. Damian is probably the guest with the highest number of appearances on the podcast, but we're always happy to talk to him. Especially when he's smashing races like the Montane Lakeland 100! Damo admits that his goal was to go under 20 hours regardless of his positio…

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Nicole Bradick Returns 29:32

4M ago29:32

29:32

We’re excited to welcome back Nicole Bradick, one of our earliest guests on the podcast. Since last we spoke, a lot has changed. Nicole is now global head of innovation at Factor, following the acquisition of her design and development studio, Theory and Principle. She's also an advisor at both Paladin and LEGA, continuing to help push the boundari…

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Charlotte Fisher | Lakeland 100 - 2nd Place 57:20

4M ago57:20

57:20

Get in touch with Ultrarunning Sam here ⬅️ Friend of the show Charlotte returns to talk about Lakeland 100. Charlotte continues her cracking year by storming to a well deserved 2nd place and 10th overall In the classic Lake District event. We catch up on how her race went and what the podium means for her chances of being picked up by a major spons…