🎙️ The Leadership Lounge Podcast Hosted by Cindy Hook, Founder of Lifestyle Recruiters The Leadership Lounge is the go-to podcast where top executives in hospitality and retail share their journeys, insights, and proven strategies for scaling teams and driving business success. Each episode uncovers the real challenges and wins of industry leaders, giving listeners practical takeaways on leadership, innovation, recruitment, and growth. At Lifestyle Recruiters, we specialize in building dream ...
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Cindy Hook Podcasts
Tips, tools & resources to help restaurant owners and managers Rock Their Restaurant! Engaging conversations with industry leaders and fellow restaurateurs.
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Rug hooking is a visual art involving wool fabric and other fibers, but there are some things we can talk about that don't require the visual part. For all things visual, view my weekly Live! Rug Hooking Lesson at rughooklive.com. For on the go, this rug hooking podcast will allow you to learn more about rug hooking while your eyes are otherwise occupied ... like when you are hooking. Presented by Cindi Gay, award winning rug hooking artist and teacher.
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Conversations with Asia’s leading movers, shakers thinkers and provocateurs.
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Leading with Gusto: Hans Schatz on Mentorship, Grit, and the 1% Edge
22:04
22:04
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22:04Hospitality veteran Hans Schatz joins Cindy Hook for a candid masterclass on people-first leadership,how to build trust fast, earn followership, and create teams that deliver without drama. Hans breaks down why mentorship (not just management) accelerates careers, the “three-calls” networking rule for solving real problems, and how a disciplined 1%…
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Good Strategy, Great Execution: A Hospitality Leader’s Playbook
17:17
17:17
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17:17Host: Cindy Hook Guest: Chris Kehn - Principal, KH Hospitality Summary Cindy sits down with second-generation hotelier Chris Kehn to trace his path from ROTC/Army discipline to hands-on leadership across independent hotels and resorts. Drawing on early lessons at the Hawthorne Hotel and years of owner-side advisory work, Chris explains why executio…
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458. Hooks, Cash Cows & Affinity: The Secrets to Restaurant Marketing That Print Money
25:12
25:12
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25:12Discover proven restaurant marketing strategies that build loyalty, boost profits, and turn guests into brand ambassadors. From cash cows to mug clubs, Roger shares trackable, ROI-driven ideas that keep customers coming back.Restaurant Profit Maximizer Mini-Masterclass: Learn how just a few tweaks in the way you run your business can hugely impact …
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The Peaceful Warrior at Work: Presence, Focus, and Better Teams
9:28
9:28
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9:28Host: Cindy Hook Guest: Rian Kirkman - hospitality & marketing leader at VAI Resort (AZ) Episode summary Rian shares his journey from agency roles to leading marketing and guest experience on the client side, first across eight Caesars Entertainment properties in Las Vegas and now at VAI Resort in Arizona. We dig into pre-opening realities for a 60…
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457. The Formula for Restaurant Profit & Freedom – Roger Beaudoin
32:31
32:31
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32:31Learn the exact formula for restaurant profit and freedom from Roger, founder of five successful restaurant concepts. After 23 years in the business, Roger shares the three fundamentals that transformed his operations and allowed him to work on his business, not in it.In this episode of the Restaurant Rockstars Podcast, you’ll discover:✅ How to tra…
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Guests, Teams, Results: Todd Felsen’s Trust-Driven Formula
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21:20In this Leadership Lounge conversation, Cindy sits down with Todd Felsen, CEO of OTH Hotels & Resorts, to trace a 40-year arc in hospitality from falling in love with the show of Disney’s Polynesian Village as a kid, to starting as a doorman, to leading multi-property operations across the U.S. and Caribbean and ultimately running a hotel platform.…
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Build Your Nest: Execution, Experimentation, and Community with Mark Hatch
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12:34
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12:34In this Leadership Lounge episode, Cindy sits down with Mark Hatch, founder of The Nest, a peer community built “like YPO for restaurant chain executives.” From a post-pandemic promotion to moderating calls with dozens of CMOs, Mark shares how relentless execution, small experiments, and the right room accelerate leadership growth. It’s a candid, f…
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456. Restaurant Systems That Actually Work: Cross-Training, KPIs, - Jamie Adams and Leonardo Moura
32:51
32:51
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32:51If you’re looking for real-world strategies to strengthen your team, tighten your numbers, and elevate your guest experience, this episode of the Restaurant Rockstars Podcast is packed with actionable ideas. Jamie and Leo show that when you combine strong systems with leadership and creativity, you can build restaurants that thrive—even in the most…
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Messy Moments, Meaningful Wins: Ed Dodds on Leadership That Lasts
28:56
28:56
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28:56Messy Moments, Meaningful Wins — Ed Dodds on Leadership That Lasts Host: Cindy Hook Guest: Ed Dodd (hospitality/restaurant leader) Series: Leadership Lounge — honest conversations over polished speeches Episode summary In our premiere, Cindy trades scripted soundbites for real stories with hospitality leader Ed Dodds. From busy Friday-night service…
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455. This Restaurant Model Lets You Earn More While Working Less - Jon Ahrendt
34:41
34:41
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34:41Work Less. Earn More.Discover how Keke’s Breakfast Café built a thriving 70+ location brand with a single-shift model, happy staff, and loyal guests. Learn the leadership principles, culture strategies, and operational systems that are redefining restaurant success.Run a Smarter, More Profitable Restaurant. Discover the proven systems that drive sa…
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454. Forget Food Cost... Here’s How to Double Your Profit in Your Restaurant
22:46
22:46
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22:46Too many restaurants obsess over food cost—but profit is what really matters. In this episode, Roger breaks down the food cost fallacy, how to calculate your true cost, and what to do instead to boost your bottom line. From portion control and inventory to menu redesign and training, this is a must-listen for every restaurant owner.Run a Smarter, M…
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453. Top 10 Restaurant Financial Mistakes (And How to Avoid Them) - Cindy Montoya
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25:26
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25:26Are financial mistakes draining your restaurant’s profits? In this episode, we break down the top 10 restaurant financial mistakes—from tip reporting and payroll to sales tax and bookkeeping. Tax pro Cindy Montoya from KAC Consulting shares how to fix the leaks and boost your bottom line.Unlock all the Secrets to Running a Highly Profitable Restaur…
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452. Restaurant Owners Need To Stop Ignoring This MENU Strategy - Chef Leslie Durso
36:59
36:59
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36:59Join Roger as he welcomes Leslie Durso, a dynamic chef and culinary consultant who works with the Four Seasons and personal clients. Discover how Leslie blends health-focused culinary practices with profitability in the restaurant industry. Learn about handling food allergies, plant-based menu options that entice all customers, and the financial be…
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451. 47% of Your Restaurant’s Employees Want to Quit. Here’s How to Keep Them - David Strange
37:37
37:37
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37:37Struggling with staffing? You’re not alone. In this episode, we uncover why 47% of your restaurant employees may be ready to quit—and what you can do about it. Leadership expert David Strange reveals proven hiring tactics, morale-boosting strategies, and the one thing most leaders miss. From “hire slow, fire fast” to the secret behind bottom-up lea…
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450. The #1 Profitable Restaurant Strategy You're Missing (How To Fix It) – Roger Beaudoin
29:18
29:18
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29:18Most restaurant owners are missing this game-changing strategy. Roger shares the systems, team-building tactics, and menu hacks that turn restaurants into profit machines. If you want bigger margins and loyal staff, this is a must-listen.Unlock all the Secrets to Running a Highly Profitable Restaurant. Follow the Restaurant Profit Fast Track: Maste…
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449. Negotiating Restaurant Leases: Expert Advice from Dale Willerton, The Lease Coach
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43:58
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43:58Roger talks to leasing expert Dale Willerton, also known as 'The Lease Coach.' With a wealth of experience in lease negotiation, Dale offers valuable insights into securing favorable lease agreements, negotiating renewals, lowering operating costs, and more. The Top 3 Restaurant Profit Killers & How To Fix Them Fast (Free Video Training): https://r…
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448. Mastering Your Restaurant - Insights from Chef Bobby Maher
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35:43
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35:43In this episode, we dive into the multifaceted challenges and rewards of running a restaurant with Chef Bobby Maher, who has a storied career in some of New York City's most demanding kitchens. Chef Bobby shares his journey from cutting his teeth in NYC to opening his own restaurant in the DC area during the COVID-19 pandemic. We discuss the dynami…
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447. Building A Badass Brand with Multi-Generational Loyalty - Scott Snyder
40:25
40:25
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40:25Discover how this unique brand has captured a multi-generational audience with its fantastic branding and product differentiation. Scott shares his extensive experience in marketing and the journey of revitalizing the Badass Coffee brand!The Top 3 Restaurant Profit Killers & How To Fix Them Fast (Free Video Training): https://restaurantrockstars.co…
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446. Mastering Restaurant Operations with The Disruptive Chef - Christian Fischer
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41:31Roger sits down with Christian Fischer, also known as the Disruptive Chef, to delve into key aspects of restaurant operations and running a successful restaurant!⭐️ The Top 3 Restaurant Profit Killers & How To Fix Them Fast (Free Video Training): https://restaurantrockstars.com/profits⭐️ Restaurant Profit Maximizer Mini-Masterclass: (Only $7 for li…
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445. Build Team Retention & Morale with Recognition and Rewards - David Strange & Laurie Camara
41:40
41:40
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41:40Boosting Team Morale and Recognition in the Hospitality Industry | Restaurant Rockstars PodcastIn this episode of the Restaurant Rockstars Podcast, host Roger Beaudoin is joined by David Strange from My Employees and Laurie Camara from Magna Hospitality to discuss the critical elements of building a strong, cohesive team in the hospitality industry…
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444. Guide to Restaurant Management Best Practices & Team Success - Chef Daniel Lugo
33:36
33:36
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33:36Discover restaurant management best practices with Chef Daniel's unique team-building philosophy. Learn how to build a strong, motivated kitchen and front-of-house team.The Top 3 Restaurant Profit Killers & How To Fix Them Fast (Free Video Training): https://restaurantrockstars.com/profitsRestaurant Profit Maximizer Mini-Masterclass: (Only $7 for l…
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443. How to Reduce Turnover in Restaurants: Boosting Team Culture, Leadership, and Data-Driven Insights - Russ Hawkins
34:40
34:40
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34:40Struggling with high turnover in your restaurant? In this episode, Roger and Russ dive into how to reduce employee turnover, boost team morale, and lead with purpose. Learn how POS data, AI, and strong culture can transform your operations and keep your best people longer.The Top 3 Restaurant Profit Killers & How To Fix Them Fast (Free Video Traini…
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442. How to Establish Strong Restaurant Leadership - Roger Beaudoin
28:58
28:58
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28:58In this episode, Roger discusses the fundamental differences between a manager and a true leader, focusing on how to get optimum performance from your team members through a culture of accountability. He introduces a comprehensive framework for effective leadership, emphasizing the importance of recognizing talent, empowering employees, and fosteri…
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441. Navigating Restaurant Growth and Challenges - Chef Giovanni Mauro
40:05
40:05
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40:05In this captivating episode of the Restaurant Rockstars podcast, I had the pleasure of delving into the inspiring journey of Chef Giovanni, an acclaimed restaurateur with a vibrant family legacy in the restaurant industry. With three thriving locations in Las Vegas, Chef Gio shares his experiences, challenges, and insights into building and maintai…
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440. Improving Restaurant Operations: A General Manager's Guide - Andrew Roy
30:00
30:00
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30:00Andrew shares what it takes to be a remarkable General Manager and his journey in the restaurant industry, offering valuable lessons for anyone looking to enhance their establishment's operations and culture. His experiences and insights offer valuable lessons for restaurant professionals aiming to refine their operations and build a robust company…
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439. Maximizing Menu Profit Through Effective Design and Strategy - Roger Beaudoin
32:29
32:29
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32:29In this episode, we dive deep into one of the most powerful — yet often overlooked — tools in your restaurant’s success: the menu. More than just a list of dishes, your menu is a marketing asset and a key part of your brand identity.Restaurant Profit Maximizer Mini-Masterclass: Learn how just a few tweaks in the way you run your business can hugely…
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438. Brilliant Restaurant Branding Strategies - Elizabeth Brasch
39:06
39:06
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39:06In this episode of the Restaurant Rockstars Podcast, we're diving into the art and science of restaurant branding with Elizabeth Brasch, a marketing and branding powerhouse at Mellow Mushroom. Tune in for a masterclass in restaurant branding from one of the pros behind a truly iconic name in the industry.Restaurant Profit Maximizer Mini-Masterclass…
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437. The Secret to Restaurant Success - Josh Kopel
46:32
46:32
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46:32Roger dives deep into the world of restaurant operations with hospitality impresario Josh Kopel. Josh, a Louisiana native who rose to prominence by transforming a Los Angeles dive bar into a Michelin star restaurant, shares his journey and insights. The discussion covers a wide range of topics vital to restaurateurs, including leadership, company c…
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436. Social Media Strategies For Restaurant Success- Matt DoRight
32:28
32:28
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32:28In this episode, Matt Doright shares how he bought and transformed a 70-year-old restaurant into a thriving business using social media. Matt discusses his journey from a young entrepreneur to a successful restaurateur, focusing on the power of everyday content creation and audience engagement. The conversation delves into his viral video strategie…
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435. Hospitality in a Crisis: Lessons from the Frontline - Laine Peterson
35:36
35:36
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35:36In this episode of the Restaurant RockStars Podcast, Roger engages in a lively discussion with Laine Peterson of Spearhead Hospitality, highlighting the unpredictable and challenging nature of the restaurant industry! Don't miss this fascinating insight into the trials, triumphs, and everyday adventures of running a bustling restaurant.Learn the To…
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434. Birthdays Fill Seats and Ring your Restaurant Register - Dyson Barnett
37:14
37:14
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37:14Birthdays and birthday marketing are huge for restaurants…Think high check averages, repeat business & tons of great social media exposure. Best of all, birthday celebrations happen in restaurants EVERY day of the week! This episode of the Restaurant Rockstars Podcast is all about how your restaurant can capture more BIRTHDAY BUSINESS! I’m speaking…
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433. How To Attract New & Repeat Business - Roger Beaudoin
37:30
37:30
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37:30Roger hosts a solo episode of the Restaurant Rock Stars Podcast focusing on actionable and trackable marketing strategies for restaurateurs to attract new customers and retain existing ones. He shares personal anecdotes and practical advice on using creative marketing hooks, systematic training, and guest engagement to drive business growth and loy…
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432. Restaurant Expert’s Strategy for Success - Jeff Brosi & Terence Tubridy
35:07
35:07
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35:07In this episode of the Restaurant Rockstars Podcast, I’m speaking with Jeff Brosi and Terence Tubridy of industry leading IGC Hospitality Group. These guys bring extensive experience to bear on multiple restaurant and hotel concepts!Show Notes + Transcript: https://restaurantrockstars.com/audio/episode-432-restaurant-experts/Learn the Top 3 Restaur…
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431. Secrets to Building a Restaurant Empire - Dan Simons
43:01
43:01
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43:01Dan Simons is an experienced and passionate restaurateur running multiple restaurants, a catering operation and a distillery with 1,500 employees serving guests three meals a day. How does he do it and keep all the balls in the air? Discover Dan's secrets to success as he builds a restaurant empire!Courses to Rock Your Restaurant:https://restaurant…
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430. Powerful Recipe For Restaurant Success - Simon Zatyrka
37:48
37:48
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37:48In this episode of the Restaurant Rockstars Podcast, Roger talks insights and tips with seasoned hospitality professional Simon Zatyrka. They discuss the importance of leadership, culture, and systems in running a successful restaurant. Transcript: https://restaurantrockstars.com/audio/episode-430-restaurant-success/Learn the Top 3 Restaurant Profi…
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429. Boosting Restaurant Sales - Roger Beaudoin
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41:02
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41:02This episode of the Restaurant Rockstars Podcast is dedicated to hospitality, service, and the art of SELLING! I emphasize the importance of team training, transforming staff into knowledgeable brand ambassadors, and turning dining into an extraordinary experience. I discuss actionable strategies for boosting sales, such as recommending premium ite…
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EP 17: "Leadership, Growth, and the Future of Hospitality: A Conversation with Bill Chrysler"
29:22
29:22
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29:22In this episode of Technically Speaking, we are joined by Bill Chrysler, Vice President of Operations at Southworth Clubs. With a career that started on a cherry farm in Montana and led him to managing some of the most prestigious private clubs worldwide, Bill shares his incredible journey through the hospitality industry. From overcoming imposter …
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428. The Non-Alcoholic Boom: Opportunities for Bars and Restaurants - Meagan Coester & Rachel Martin
45:40
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45:40Did you know that 50% of your customers are likely to either be cutting alcohol entirely from their drink choices or balancing between non-alcoholic and alcoholic beverages?In this episode of the Restaurant Rockstars Podcast, I’m speaking with Meagan Coester and Rachel Martin who are both leading the non-alcoholic beverage boom with delicious beer …
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EP 16: Redefining Hospitality Through Innovation, Sustainability, and Leadership with Erin Smith VP Of Sales.
25:34
25:34
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25:34In this episode of Technically Speaking, we are joined by Erin Smith, the VP Of Sales at Auto Camp. Erin shares her fascinating journey in the hospitality industry, shaped by a lifetime passion for hotels and her unique upbringing living on hotel property. This engaging conversation dives into Erin's leadership philosophy, her innovative approaches…
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427. Why AI is Important for Restaurants Now - Jesse Stein
39:20
39:20
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39:20427. Why AI is Important for Restaurants Now - Jesse Stein by Roger BeaudoinBy Roger Beaudoin
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EP 15: Culinary Leadership, Innovation, and Crafting Unforgettable Experiences with Anthony Bucco
18:51
18:51
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18:51In this episode of Technically Speaking, the host Cindy welcomes Anthony Bucco, the SVP of Culinary Operations at Landmark Hospitality. Despite feeling under the weather, Anthony shares valuable insights about his dynamic role overseeing culinary programming across 18 venues, including restaurants, hotels, and catering spaces. His focus is on creat…
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426. Keys to Restaurant Success - Nina Quincy
33:28
33:28
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33:28In this episode of the Restaurant Rockstars podcast, host Roger Beaudoin discusses the 'Excellence Over Everything' approach with President Nina Quincy of Rex Hospitality Group. They dive into leadership, finances, team building, and guest services. Nina shares insights on hiring strategies, training practices, company culture, and maintaining qual…
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425. How to Make More Money in your Restaurant - Roger Beaudoin
38:29
38:29
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38:29Boost Your Restaurant Profits in 2025: Essential Tips & Strategies - In this episode of the Restaurant Rockstars podcast, host Roger Beaudoin shares actionable and proven ideas to help restaurant owners boost their bottom line. Roger covers vital topics, including inventory management, food and labor cost calculation, menu costing, and identifying …
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EP 14: "Passion, Strategy, and Growth: Hans Lagerweij on Redefining Hospitality and Leadership"
24:13
24:13
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24:13In this episode of Technically Speaking, we are joined by Hans Lagerweij, founder of The Flying Dutchman Consultancy and a seasoned leader in the hospitality and adventure travel industry. Hans shares his inspiring journey from consumer goods to hospitality, where he found his true passion. With years of experience across multiple countries and org…
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424. The Restaurant “Big Picture” from 30,000 Feet…Strategy, Systems & People - David Steele
35:53
35:53
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35:53In this episode of the Restaurant Rockstars podcast, Roger hosts David Steele, chairman of Great Gold Hospitality Group and Flour and Water Hospitality Group. They dive into strategic planning, essential systems, staff training, leadership, accountability, marketing, and tech stacks crucial for a successful restaurant business. David shares his jou…
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EP 13: Navigating Leadership, Innovation, and the Future of Hospitality with Alfonso Arevalo
20:59
20:59
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20:59In this episode of Technically Speaking, we are joined by Alfonso Arevalo, Director of Human Resources at Margaritaville Hollywood Beach Resort of Davidson Hospitality. A visionary leader in the hospitality industry. Alfonso discusses his journey through the ever-evolving landscape of hospitality, from starting in engineering to becoming a pioneer …
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EP 12: Redefining Luxury Hospitality: Innovation, Resilience, and Building Memorable Guest Experiences with Victor Simmons
29:24
29:24
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29:24In this episode of Technically Speaking, we are joined by Victor Simmons, who brings a wealth of experience from the luxury hospitality industry. Victor shares their inspiring journey of breaking barriers, driving innovation, and crafting unforgettable guest experiences. This thought-provoking discussion dives deep into the heart of luxury hospital…
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EO11: From Entry-Level to Luxury Leadership: Navigating Hospitality, Building Teams, and Leading Transitions with Zoltan Payerli
29:49
29:49
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29:49In this episode of Technically Speaking, we are joined by Zoltan Payerli, General Manager of the Emily Hotel in Chicago’s Fulton Market District. Zoltan shares his inspiring career journey—from starting as a young hospitality professional at Hilton Hotels to leading the transition and management of the boutique luxury Emily Hotel. With over two dec…
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423. Great Restaurant Leadership & Invaluable Insights - Chef Mark Bolchoz
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46:17
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46:17Join us on this episode of the Restaurant RockStars podcast as we dive deep into the culinary journey of Mark, a key player in the Indigo Road Hospitality Group. From his humble beginnings as a dishwasher to becoming the Culinary Director of an esteemed hospitality group, Mark shares invaluable insights on kitchen management, culinary education, an…
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422. Increasing Restaurant Sales, Guest Loyalty & Profit - Adam Klaers
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40:40In this episode of the Restaurant Rockstars Podcast, I’m speaking with Adam Klaers, the Executive Vice President of legacy brand Roy Rogers Restaurants.Listen as Adam shares:• His approach to increasing restaurant sales transactions and growing profit• What dining guests are seeking in these challenging restaurant times• Marketing strategy that wor…
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