Best Churn It Up Customer Success Podcast Podcasts (2025)

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From Billionaires to Seaweed: How Sachi Singh Is Building a Seaweed-Powered Wellness Revolution 28:17

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11h ago28:17

28:17

In this episode, George Kapernaros sits down with Sachi Singh, founder of Rootless, to unpack her fascinating journey — from working with billionaires in philanthropy to launching a seaweed-powered brand that’s redefining women’s health. You’ll learn how Sachi discovered seaweed as a powerful systems-level climate solution, why Rootless focuses on …

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Holistic Email Marketing Explained: Strategy, AI & Customer-Centric Growth | Kath Pay 36:59

13d ago36:59

36:59

In this episode of the CEOAFTERDARK Podcast, George Kapernaros sits down with Kath Pay — one of the earliest pioneers of email marketing. With 27+ years of experience, Kath shares how she went from running a web design company in Australia to launching one of the first email marketing platforms, and why she still believes email is stronger than eve…

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Why Case Studies Are Your Agency’s #1 Growth Tool (Don’t Make This Mistake) Retention Clarity Gap #4 25:10

24d ago25:10

25:10

Most agencies undervalue case studies — and we were guilty of the same mistake. In this episode, George Kapernaros and Mo break down why case studies are your trust currency, how they directly impact your sales cycle, and why every single client engagement should lead to a documented success story. You’ll learn: Why not publishing case studies is “…

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The Subscription Growth Playbook: Acquisition, Retention & Community Building | Matthew Holman 37:15

16d ago37:15

37:15

In this episode of The CEOAFTERDARK, I sit down with Matthew Holman – the founder of Subscription Prescription, to unpack what it really takes to build, scale, and retain a profitable subscription business. We dive deep into: -How to choose the right subscription tech stack (without bias) -Why acquisition is the real driver of retention – and how t…

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Retention Clarity Gap #3 | The Future of Retention Marketing: Why Most Agencies Will Fail by 2025 35:25

2M ago35:25

35:25

Most retention agencies are stuck in 2020—still thinking retention means “send more emails.” In this episode of the Retention Clarity Gap podcast, Mo and George Kapernaros (Founder of Yocto) break down why this thinking is dead. They unpack: – Why production is no longer a moat (thanks to AI & platforms like Klaviyo) – The collapse of “service mark…

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How Blake Imperl Built a Personal Brand & Scaled D2C SaaS Through Community & Content 36:03

3M ago36:03

36:03

In this episode of CEOAFTERDARK, George Kapernaros sits down with Blake Imperl – Head of Marketing at Digio and a true D2C SaaS insider. From his early days at Attentive and Wonderment to now driving growth at Digio, Blake has mastered the art of blending tactical marketing, authentic community-building, and personal brand development. We dive deep…

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Retention Clarity Gap #2 | Selling Retention Up the Chain: From Data to Decisions 44:42

3M ago44:42

44:42

In this episode, Mo & George dive deep into one of the biggest challenges in retention marketing: how to communicate your impact to leadership, justify budget, and drive decisions with data. If you've ever struggled to "sell" retention internally, this one's a must-listen. 🔍 Key Takeaways: Revenue ≠ Impact. Speak the language of profit & margin. Kn…

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Inside HPE’s Secret Weapon for Customer Success: Executive Interviews Explained! 34:06

3M ago34:06

34:06

Send us a text What if your customer success strategy could directly boost revenue by 30%? In this episode, Irit Eizips sits down with Susana Esteban, Global CX Leader at HPE, to reveal how their Executive Interview Program transformed customer conversations into a revenue-generating engine. Click here to watch the interview on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 …

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Retention Clarity Gap #1 | Subscription Brands: Reduce Churn Without Discounts 33:02

4M ago33:02

33:02

In this deep dive conversation, Mo sits down with George Kapernaros to break down one of the most misunderstood topics in eCommerce: retention. But instead of just talking about email flows or post-purchase tips, George flips the script—arguing that retention starts at acquisition. 👉 Why your offer is the biggest retention lever 👉 How to make custo…

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How to Build a Media-Driven Brand in 2025! CEOAFTERDARK with John Roman 42:43

4M ago42:43

42:43

In this episode of CEOAFTERDARK, host George Kapernaros sits down with John Roman, the mastermind behind BattlBox, the outdoor subscription brand that became a media machine. John shares how he: Scaled BattlBox into a DTC powerhouse Sold it (at peak market conditions) Built a Netflix show around the brand Created a content engine where 60% of reven…

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How To Personalize The Onboarding Experience For Different Customer Segments 31:40

4M ago31:40

31:40

Send us a text Struggling with customer onboarding? See how one company transformed its approach and achieved record-breaking success. In this interview on CSM Practice, Irit Eizips sits down with Raman Bindra, a three-time CS Creative Award winner and a top customer success influencer nominee. In just 10 months, his team revamped their onboarding …

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E-Commerce and Content Creation Insights! CEOAFTERDARK with Lucy Jeffrey 30:59

4M ago30:59

30:59

E-Commerce & Content Creation Insights | CEOAFTERDARK with Lucy Jeffrey In this episode of CEOAFTERDARK, we sit down with Lucy Jeffrey, founder of Bare Kind, to explore the real stories behind building a purpose-driven e-commerce brand and growing an authentic online presence. From her entrepreneurial beginnings to navigating business with a life p…

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Leadership, Growth and Real Lessons – Janis Thomas Unfiltered 27:31

5M ago27:31

27:31

In this episode of CEOAFTERDARK, we sit down with the inspiring Janis Thomas, Marketing Director at Look Fabulous Forever, a beauty brand redefining aging. From her unique career path to the mission driving the brand, Janis opens up about authentic customer connection, mastering communication, and turning campaign failures into growth. We dive deep…

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How Emerson Increased Renewals with a ScaledCS engagement 35:34

5M ago35:34

35:34

Send us a text Is digital customer success only for small clients? Think again! Irit Eizips sits down with Tiffany Morin, Director of Customer Success and Renewals at Emerson Test and Measurement, to uncover how her team successfully implemented digital customer success at an enterprise level—resulting in quadrupled engagement! Click here to watch …

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Data-Driven Strategies That Turn Chaos into Wins 30:41

5M ago30:41

30:41

Send us a text Can data-driven strategies really transform customer success? In this interview of CSM Practice, Jen Jackson, a customer success leader with over 20 years of experience, uncovers how leveraging data can improve retention, reduce churn, and scale CS operations. Jen shares her story of turning fragmented data into actionable insights, …

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Scalable Adoption Strategies to BOOST Customer Success in 2025 40:33

5M ago40:33

40:33

Send us a text Are you struggling to get users to adopt your product’s features and drive real engagement? In this interview of CSM Practice, David Kahn from SAP, a seasoned expert with over 25 years of experience in transformation initiatives and product adoption strategies, shares his proven framework for increasing user adoption within tradition…

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Building a Customer Success Team from Scratch! 39:13

5M ago39:13

39:13

Send us a text Can you build a customer success team from scratch in just 12 months? In this interview of the CSM Practice Podcast, Irit Eizips and Mariana Nikolova reveal the secrets behind transforming a legacy tech organization by establishing a best-in-class customer success team. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 The foundational steps that ensured success, includin…

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Why Giving Renewals to CSMs Works (and How It Can for You Too) 33:17

5M ago33:17

33:17

Send us a text What if your csm team could achieve 100% renewal accuracy and eliminate surprise churn? Sounds impossible, right? Irit Eizips is joined by Ephrat Peled who shares her journey of transforming renewal processes to drive exceptional results. Together, they dive into the groundbreaking strategies that led her team to revolutionize their …

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How Digioh Drives E-Commerce Growth Through Strategic Partnerships CEOAFTERDARK with Noah Rahimzadeh 41:59

6M ago41:59

41:59

In this in-depth conversation, we explore how Digioh, a leading Marketing Efficiency Platform, is helping e-commerce brands and agencies scale through smarter technology, strategic partnerships, and innovative marketing tactics. From building high-impact collaborations to leveraging events for deeper connections, this episode uncovers the key eleme…

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From Metrics to Meaning: How Data Stories Save Accounts 30:42

6M ago30:42

30:42

Send us a text Are your traditional usage metrics failing to prove your product’s value? Creating data stories could save your accounts! In this interview, Robin Leathers shares her groundbreaking approach to leveraging usage data creatively. Learn how her team transformed renewal conversations and saved high-value accounts, even under challenging …

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Lessons from a Customer Success Professional for Higher CSAT 26:00

6M ago26:00

26:00

Send us a text What’s the secret to a 33% CSAT boost? Irit Eizips sits down with Daniel Oberes, Head of Operations at Snappr, to uncover how he redefined their customer success strategy. With a proven track record of transforming businesses, Daniel shares powerful tactics and actionable advice to help you achieve similar results. Click here to watc…

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SaaS Success & E-Commerce Growth – Jimmy Kim on CEOAFTERDARK 33:11

6M ago33:11

33:11

In this episode of the CEOAFTERDARK Podcast, we sit down with Jimmy Kim, a powerhouse in email marketing, SaaS, and e-commerce. Jimmy shares his journey, insights on the power of networking, and how he built successful businesses in the digital space. We dive deep into the art of storytelling, team building, and the latest trends shaping e-commerce…

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Building Success Plans Your Customers Can’t Live Without 36:54

6M ago36:54

36:54

Send us a text What makes a success plan truly impactful? Jason Seals, a Director of Customer Success, uncovers the magic behind creating success plans that excite customers, drive value, and boost net retention rates. Learn how to move beyond basic project plans and align your strategy with what your customers can't live without! Click here to wat…

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Handwritten Notes: A Simple Way to Make Customers Feel Valued 20:49

7M ago20:49

20:49

Send us a text What if a simple handwritten note could turn a frustrated customer into a lifelong advocate? In this interview, David Wachs, the founder of Handwrytten, a company revolutionizing how businesses connect with customers through personalized, handwritten notes, shares how his approach has helped companies boost customer retention, create…

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Unlocking Growth: Overcoming Brand Plateaus | CEOAFTERDARK Podcast with Rose Hamilton 33:00

7M ago33:00

33:00

In this episode of CEOAFTERDARK, we sit down with Rose Hamilton, Founder & CEO of Compass Rose Ventures, to dive deep into the challenges and opportunities in the health and wellness industry. What you'll learn: How Rose started her journey in wellness and entrepreneurship The key role of a holistic approach in brand success What typically holds br…

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From Cost Center to Profit Center - Transforming CS Teams 31:34

6M ago31:34

31:34

Send us a text Is your Customer Success team leaving money on the table? Meet Marija Skobe-Pilley, an award-winning Customer Success expert, podcast host of Women in Customer Success, and co-founder of a thriving fractional CS consultancy. In this episode, Marija shares her experience transforming CS teams from cost centers to profit centers. Click…

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Scaling Success: SAP's 7 Dimensions of Customer Success Framework 30:07

7M ago30:07

30:07

Send us a text Can a single framework transform both customer satisfaction and organizational culture? In this exclusive interview with David Kahn, VP of Customer Success at SAP, we explore the groundbreaking 7 Dimensions of Customer Success Framework that is reshaping customer engagement and organizational alignment. Gain valuable insights into ho…

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How to Scale an Agency & SaaS Business – Insights from Jakob Gerzen (More Conversions) 36:19

7M ago36:19

36:19

How to Scale an Agency & SaaS Business – Insights from Jakob Gerzen (More Conversions) In this deep-dive conversation, we sit down with Jakob Gerzen, founder of More Conversions, to uncover the secrets behind scaling both an agency and a SaaS business. Whether you're a freelancer looking to start your agency, an agency owner considering a SaaS mode…

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Why you should use AI to explain customer HealthScores 30:02

7M ago30:02

30:02

Send us a text Can AI transform every phase of the customer journey? Sampoorna Dasgupta from IBM’s Chief Analytics Office, who reveals how AI and generative AI are revolutionizing customer engagement, adoption, and renewals at scale. With over 10 years of experience in digital transformation, she shares how data-driven insights are making a massive…

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Digital Customer Success - A New Era of Engagement 38:49

7M ago38:49

38:49

Send us a text How can you scale customer success without sacrificing quality? Marie Lunney, a seasoned expert in digital customer success, to explore the art of scaling customer success effectively. Marie shares her experiences and strategies from implementing scalable CS programs across multiple companies, offering valuable insights into building…

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How Chloë Thomas Built a Media Empire from E-Commerce Expertise! CEOAFTERDARK Podcast 33:23

8M ago33:23

33:23

Welcome to another episode of CEOAFTERDARK, where we dive deep with industry leaders on business, strategy, and success. Today, we’re joined by Chloë Thomas—bestselling author, award-winning podcaster, and e-commerce marketing expert with 20+ years in the industry! In this episode, we cover: ✅ How Chloë went from e-commerce consultant to building a…

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How to Prove Value to Customers 34:23

7M ago34:23

34:23

Send us a text Is your saas onboarding strategy leaving customer value on the table? Saood Shah reveals how value audits can transform your customer success strategy. Learn how to boost retention, accelerate ARR growth, and create a seamless handoff from professional services to customer success. Click here to watch the interview on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈…

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Mastering E-Commerce Retention in 2025 with Thomas Lalas | CEOAFTERDARK Podcast 44:50

8M ago44:50

44:50

Unlock the Secrets to Retention Marketing Success in 2025! In this must-watch episode of the CEOAFTERDARK Podcast, we sit down with Thomas Lalas, to uncover cutting-edge strategies that will revolutionize how you engage with customers and build lasting relationships. Whether you're an industry veteran or just starting out, Thomas's actionable insig…

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The Role of Portfolio Customer Success Managers 27:14

8M ago27:14

27:14

Send us a text How do top portfolio CSMs manage hundreds of accounts without losing the personal touch? Let's dive in to the role! Vitor Meira and Irit Eizips discuss the strategies behind managing hundreds of accounts using scalable techniques like dynamic segmentation, pooled models, and data-driven prioritization. Vitor shares how he maintains m…

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Cutting Churn with QBRs and Renewals: A Small Team’s Big Win 30:59

8M ago30:59

30:59

Send us a text Mary discusses how her small but mighty team of 4 CSMs leveraged QBRs (Quarterly Business Reviews) and automated renewals to significantly reduce churn and increase efficiency. Mary shares her team's journey of implementing a customer success platform (CSP), streamlining processes, and scaling high-touch engagement with limited resou…

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Agency Growth and Scaling Insights with Patrick Scherr (Y1 Digital) | CEOAFTERDARK Podcast 36:40

8M ago36:40

36:40

In this episode of the CEOAFTERDARK Podcast, host George Kapernaros sits down with Patrick Scherr, the visionary founder of Y1, to discuss the strategies, challenges, and triumphs of scaling a thriving agency. 🚀 What You’ll Learn in This Episode: Patrick’s unique journey to building Y1 and scaling it to success Key insights into growing and managin…

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AI Is Changing Customer Success Forever 32:45

8M ago32:45

32:45

Send us a text Is traditional customer feedback collection dead? Lihong Hicken introduces a groundbreaking AI survey tool that not only enhances customer experience but also provides real-time insights and upsell opportunities. Say goodbye to outdated, long-form surveys and discover how AI can deliver dynamic, personalized feedback while driving st…

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Uplevel Your QBRs to Double Your Upsell Revenue 36:44

9M ago36:44

36:44

Send us a text Are you maximizing the potential of your existing customer base, or are you still relying too heavily on new sales? In this interview, Stijn Smet shares actionable insights on how top-performing companies are using data-driven customer success strategies to uplevel your QBRs and double your upsell revenues. Click here to watch the in…

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Transform Customer Onboarding with These Practical Steps 32:15

9M ago32:15

32:15

Send us a text Do your customers keep getting stuck in onboarding purgatory? After this session with Kristi Faltorusso, you will learn the key steps that will transform your onboarding experience. Whether you're struggling with long onboarding times or looking for practical, scalable solutions, Kristi shares strategies that have driven success at C…

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Implementing the “Experts Success” Strategy - Upsells & Retention 27:28

9M ago27:28

27:28

Send us a text How can companies support and grow their small customers (SMBs) with limited resources? Discover how Maple’s innovative platform helps companies support their small customers (SMBs) without breaking the bank. In this episode, Irit and guest Elad Donsky dive into scalable customer success strategies using industry experts. Click here …

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Data-Driven Initiatives to Lowering Churn 23:43

9M ago23:43

23:43

Send us a text Is it possible to save every account? While it's important to do everything possible to prevent churn, Customer Success teams need to be strategic in their efforts. Bárbara Edith Pugliese shares her team’s innovative approaches to reduce churn, prove value, and foster customer advocacy; maintaining the goal to maximize overall custom…

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Revolutionizing Dog Nutrition: Inside Hello Bello with Stephan Freh 31:05

9M ago31:05

31:05

Join George Kapernaros as he sits down with with Stephan Freh, co-founder of Hello Bello, to delve into the intricacies of managing business challenges and cofounder dynamics. Stephan shares his insights on balancing entrepreneurial stressors, the importance of probability-based decision-making, and maintaining a healthy, complementary partnership …

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Achieving a Net Positive Score with Google Forms 19:54

10M ago19:54

19:54

Send us a text Did you know that you can boost your net retention rate using just a Google Form? In this episode of the CSM Practice Podcast, Irit Eizips sits down with Sara Areco, Head of Customer Success at Antavo, to discuss a simple yet powerful strategy for achieving a net positive score. Discover how Sara's team tracks customer sentiment and …

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Secrets to Smooth Renewals and Driving Upsell Opportunities 32:27

10M ago32:27

32:27

Send us a text "Streamlining renewals and driving upsell opportunities aren't just tactics; they're essential strategies for sustainable growth in today's evolving customer success landscape." Chris Dishman, Sr. Vice President of Global CS at Totango, shares the importance of proactive strategies in customer renewals, the benefits of empowering Cus…

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Why Every CEO Needs to Understand Customer Success! 26:23

10M ago26:23

26:23

Send us a text In this episode of the CSM Practice podcast, Irit Eizips sits down with Mark Abbott, CEO of ninety.io, to explore the critical elements of customer success and business growth. Learn how the Entrepreneurial Operating System (EOS) can be a game-changer for companies aiming to enhance customer retention and build sustainable high-trust…

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Secrets to Scaling with Direct Mail with Gabriel Loftus 27:07

10M ago27:07

27:07

Join George Kapernaros as he sits down with Gabriel Loftus, co-founder of Paperrun and former Meta product management lead. Gabriel shares an engrossing metaphor of hunting game to explain targeting businesses, emphasizing that early-stage B2B companies should focus on "deer" (medium businesses) for a balanced and effective approach. We also discus…

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Optimizing Cross-Functional Customer Success Processes 26:47

10M ago26:47

26:47

Send us a text Beth Fulton shows us how to optimize CS processes through cross-functional collaboration LIKE A BOSS! Learn the insider tips and tricks that can transform your team's efficiency and drive unprecedented growth in your customer success strategy. Click here to watch on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Discover how shifting focus from technical imp…

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Renewal Automation Leads to 15-Point Improvement in Retention Rate 34:00

11M ago34:00

34:00

Send us a text Can renewal automation transform your customer success strategy and drive significant revenue growth? The answer is YES! In this insightful conversation with Sharon Shafran, VP of Customer Success and Operations at Emerson, we explore the journey of implementing automation in a mature organization and the remarkable outcomes achieved…

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From Oil Engineer to Multi-Million Impact: A CEO’s Journey with Krish Himmatramka 25:55

11M ago25:55

25:55

Join George Kapernaros as he sits down with Krish Himmatramka, founder, and CEO of Do Amore, a company revolutionizing engagement and wedding rings with a mission to provide clean water to developing countries. Krish shares his journey from oil and gas engineer to social entrepreneur, highlighting his commitment to making a life-changing impact thr…

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Future of Customer Success: CEO Perspective on Metrics and Investments 33:08

11M ago33:08

33:08

Send us a text Do you know what the future holds for customer success? In this episode of the CSM Practice Podcast, we find out the predictions for this crazy question from a CEO's perspective. Join Irit as she chats with You Mon Tsang, CEO of ChurnZero, about the evolving landscape of customer success, key metrics, and strategic investments. Click…