UX has a usability problem. Chris and Carla are on hand to help you navigate through the jargon, user flows and mind maps so you can concentrate on designing great things for users. **Disclaimer** The views on this podcast are ours and don’t represent the views of any former or current employers or clients.
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Chris Mears Podcasts

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BONUS: Emma Goddard - Inclusive Design: Benefits to Users and Organisations
29:42
29:42
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29:42Inclusive design is about more than just making something accessible. It takes into account all forms of difference in humans such as gender, culture and other diverse attributes. Particularly important is looking at situations where people are excluded from using a product or service and ensuring that the needs of those people are catered for. Abo…
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S2E6: Alex Paquin - How to maximise customer experience with branding
41:26
41:26
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41:26We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty. Advertising and branding have been around as long as there have been things to s…
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S2E5: Jani Cortesini - How to run design sprints virtually
36:24
36:24
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36:24We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty. Design Sprints have been around for quite some time. It is a process that has be…
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S2E4: Anthony Baker - Using AI and machine learning to reduce uncertainty
27:27
27:27
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27:27We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty. Design and the technology used to implement it, have always been two sides of th…
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S2E3: Eduardo Sonnino - How to design tactile hardware experiences remotely
35:30
35:30
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35:30We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty. If you are a digital designer you may be used to designing experiences for exist…
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S2E2: Kieron Leppard - Is Design Thinking still the answer?
32:47
32:47
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32:47We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty. Design Thinking has been used for many years as a framework to solve all kinds o…
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S2E1: Abbie Walsh - How diversity and design can be a catalyst for change
37:04
37:04
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37:04We’ve partnered with ProtoPie, the future of interactive product design, to help you navigate through uncertainty and overcome the challenges today's unprecedented conditions have brought to the industry. Join us for Season 2 - Designing for a new level of uncertainty. How can diversity in the design process help organisation future proof products …
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DU062 - Starting a branding agency during COVID - Andy Lester Interview
34:41
34:41
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34:41A global pandemic is not the time many would think about setting up a new branding business, but our guest today has done just that. We speak to Andy Lester, founder and Creative Director at Childish Design about setting up his branding agency during COVID-19 and talk about what exactly a Brand Designer is. A Brand Designer is critical in bringing …
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DU061 - Designing Spaces - Anna Lee Interview
37:01
37:01
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37:01How do design approaches and techniques work when it comes to designing spaces rather than digital products? We speak to Anna Lee, Senior Interior Designer at HLM Architects. She shares how she works with clients to deliver spaces that add value to the people using them. What is the difference between Interior Design and decorating? How do Interior…
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ProtoPie is a rich and powerful prototyping tool straight out of South Korea. ProtoPie is used by companies such as Microsoft and Google. It can be used to prototype everything from mobile apps to in-car systems. Chris and Carla chat to Chief Strategy Officer, Jenna Yim about her experiences in both Canadian and South Korean tech culture. We also t…
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DU059 - Can UX Specialists exist after Coronavirus?
20:53
20:53
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20:53The Coronavirus (COVID-19) has changed the way organisations are thinking about and delivering Design. For many, getting things designed, developed and out the door is a matter of survival. Discovery Research or strategic UX work seems to be on the back burner for now, in favour of tactical approaches. Chris and Carla talk about the changes they ha…
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DU058 - Sustainability and COVID-19 - Yasmin Borain Interview
26:37
26:37
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26:37How have consumer and brand attitudes to sustainability changed over the last few years? How have things changed with the COVID-19 coronavirus pandemic? From virtual conferences to shopping more locally, the impact of the lockdown has been large and far fetched across the globe. Carla speaks to Yasmine Borain, Creative Director at Publicis Sapient …
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Design thinking is a powerful framework for implementing user-centred thinking and outcomes. But you shouldn't apply it to everything if it's not the most appropriate approach for your brief. Chris and Carla get together in the midst of the coronavirus pandemic to talk about ways you can apply it in a sensible way to your projects. When should you …
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Chris sits down with Sandra Gonzalez - Product Design Director at Not on the High Street and Founder at UX for Change - an organisation that seeks to match the human challenges faced by the nonprofit sector with volunteering opportunities for the user experience (UX) design community. We talk about how you can move beyond NPS to start to understand…
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Trying to balance work and parenthood is always challenging. How can organisations support both expecting and recent parents more effectively? What are the differences between supporting parents before and after they have their child? Carla talks about her experience at Google and her newfound LinkedIn fame.…
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With 2019 drawing to a close, Chris and Carla talk about beards. Thank you to all of our listeners for making 2019 so memorable and we wish you a great holiday season! -- We Wish You A Merry Christmas by Yoshinori Tanaka / 田中 芳典 | https://soundcloud.com/yoshinori-tanaka-guitar Music promoted by https://www.free-stock-music.com Creative Commons Attr…
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DU053 - Working with Remote Development Teams
16:10
16:10
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16:10Not having your developers nearby can be tough. It's even harder when they are in a totally different country, timezone and perhaps even speak a different language. We discuss some tips on how best to work with remote development teams to ensure that everyone is aligned on delivering good outcomes for customers.…
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The choice between going agency or client-side as a Designer can be a tricky one. Chris and Carla reflect on their experiences working in both and talk about: What challenges to expect in both environments The pros and cons of agency and client-side How you pitch to clients
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DU051 - Product Strategy - Stuart Davis Interview
28:38
28:38
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28:38Chris sits down with Stuart Davis, Head of Consumer Product at notonthehighstreet.com to talk about product strategy and leadership. We also talk about how product, design and engineering teams can work together to deliver products customers love. How do you define an effective product strategy within your organisation? How does a product team work…
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Networking can strike fear into the very core of a person. But networking is actually an essential skill for a Designer. Chris and Carla talk through different approaches to networking, and why it doesn't have to be a terrifying experience.
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Designers operate and thrive in a world of uncertainty. However, very often businesses and stakeholders don't. Fear of the unknown can be a big barrier to delivering effective solutions that meet the needs of both users and the organisation. Chris and Carla talk about how you can help guide your project stakeholders through the process of going fro…
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What are the differences between UX contracting and being a permanent employee? What are the advantages and disadvantages of UX contracting? What kind of person is contracting appropriate for? How do UX contractors find jobs? What does Chris look like in speedos? In a weird podcast twist, Carla interviews Chris about being a UX contractor.…
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Would you know what to do on the first day of your new UX job? It’s stressful joining a new company. You don’t know where the toilets are, how the coffee machine works or how to log in to your email. It can be even harder to know the first steps you should take as a new UX Designer to get off to the right start. Chris and Carla help calm those nerv…
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Power users are experts in your product. It is easy to fall into the trap of only designing products which are easy to use the first time. Behaviour changes as users become more familiar with your product. Often they want to achieve different things. Chris and Carla give you some tips to help make sure power users are included in your design thinki…
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DU045 – Digitising Receipts with Flux – Filippo Corti interview
24:40
24:40
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24:40Receipts eh? Annoying bits of paper you get when you shop that often just go in the bin – an environmental problem that London startup Flux is trying to solve by integrating receipts with your bank. Chris speaks to Filippo Corti, Product Designer at Flux to learn how he designs a product that lives within another product.…
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Chris and Carla chat about burnout – the state of emotional, physical, and mental exhaustion caused by stress, which is a growing problem in the whole digital space. Designers themselves, and now even agencies and consultancies are aware of the stress factors, such as modern life’s pace, peer pressure, never having the time to fully detach from wor…
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Chris and Carla sit down over a pint of beer to discuss how you can transition into UX from both related and unrelated industries. Hear our own stories on how we ended up working in the design space from journalism to dodgy internet cafes with sadomasochist children.By Chris Mears
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DU042 – Designing (Train) Platforms – Andy Farmer Interview
36:06
36:06
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36:06In a bit of a play on words, Chris speaks to Andy Farmer – Solution Consulting Partner at ORM about how to design platforms.We talk about the challenges in designing for complex technical systems and infrastructure and why it is important to use insight and data from multiple sources to design solutions. 6 lessons transport operators can learn from…
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DU041 – Design Club – Noam Sohachevsky Interview
31:00
31:00
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31:00Design Club is a social enterprise that aims to introduce design thinking to school aged kids. Chris and Carla chat to founder Noam Sohachevsky to find out the origins of Design Club and why design thinking can be a powerful tool for young children. You can check out more and learn how to become a volunteer at https://designclub.org.uk…
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DU040 – D&AD Awards – Judging New Blood – Daniel Hirschmann and Sila Nur Isik Interview
31:01
31:01
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31:01The D&AD New Blood awards are for students, grads, and aspiring creatives between 18 and 24. Real briefs, set by real clients, judged by top creatives. Carla interviews two fellow judges from the DNDA awards – Sila Nur Isik and Daniel Hirschmann. They discuss new technology trends, advice for young designers and recommendations for the next generat…
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Design systems or design languages are a holistic set of instructions that help Designers and product teams understand how to build their products, and why to build them that way. This is more than your bog standard pattern library or style guide and is intended to give direction to your design. They come in all shapes and sizes so join Chris and C…
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DU038 – Design Thinking for Business Transformation
25:44
25:44
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25:44Design thinking is a methodology that works anywhere. You don’t have to be designing an app or website to apply it to problem solving both in business and in your every day life. Chris and Carla talk about how you can apply this powerful set of tools anywhere, any time.By Chris Mears
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Supposedly 1 in 3 of us are introverts. In the world of UX, Design and Research you are often expected to talk in front of large groups of people, run workshops and talk to users – typically things you might associate with extrovert personality traits. However, it is possible to do these things as an introvert and maybe even enjoy them! If you pref…
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DU036 – #IamRemarkable – Aggie Dawborn & Sofia Corrêa de Sá Stratton Interview
25:56
25:56
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25:56#IamRemarkable is a Google initiative empowering women and underrepresented groups to celebrate their achievements in the workplace and beyond. Carla speaks to Aggie Dawborn and Sofia Corrêa de Sá Stratton about the background to I am Remarkable and the reasons for its existence. You can learn more at #IamRemarkable.…
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DU035 – Starling Bank – Steven Blyth Interview
44:10
44:10
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44:10We speak to Steven Blyth – Designer at one of the main fintech challenger banks in the UK – Starling Bank. Starling is an app based bank and is also moving rapidly into the business account space. We chat to Steven about how they do design at Starling, branded interactions and how to work be Zen at work.…
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What should designers keep in mind when they are releasing things into the world? Is what you’re letting lose going to benefit humanity? Is it going to screw them over? Why is just designing for 80% of users a bad idea? All this and more from a freezing cold rooftop at Google HQ.By Chris Mears
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What is a proposition? How do you identify a proposition? How do you test a proposition? Great questions everyone! Let’s do an episode on just that.By Chris Mears
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Nobody likes being criticised. But as a Designer, getting critiques is an essential way to help power up your designs and your thinking to the next level. We talk about what makes a healthy and productive design critique and what you can do to improve how you handle feedback.By Chris Mears
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What do we mean when we talk about ‘data’? How can you use data and insights to create design hypotheses that allow you to create and test your designs effectively and help remove bias? What did we get up to at Christmas?By Chris Mears
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DU030 – Designing for the Masses – Brendan Kearns Interview
37:48
37:48
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37:48How do you design when you have a user-base of millions? Chris and Carla speak to Brendan Kearns about Product Design at Google, Twitter and his work with startups.By Chris Mears
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DU029 – Designing the Stock Market – James Storer Freetrade Interview
34:41
34:41
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34:41We get to grips with the Stock market with James Storer – Head of Design at Freetrade. Freetrade is a new London-based startup aiming to disrupt the stock market old guard and make investing affordable and understandable to the masses. We talk about scaling, product approach, designing inclusively and the problem with the title ‘Junior Designer’.…
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DU028 – Diversity and the Future of Design – Dan Harvey Interview
39:08
39:08
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39:08We speak to Dan Harvey from The Dots about the challenges facing our design community now and in the future. Brexit, diversity, the glass ceiling – what does it all mean for us as designers? You can also join Chris and Carla on a nice walk around London.By Chris Mears
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It’s our birthday and we’ll cry if we want to. Over the past year we have pumped out 27 episodes, covered topics from UX portfolios to Jobs to be done, interviewed some amazing Designers and Researchers and had a whole lot of fun doing it. In fact, we’ve had so much fun we’re willing to give away a free Design Untangled t-shirt! Listen for more det…
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DU027 – GDPR and ePrivacy – Interview with Kate Crowley
34:12
34:12
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34:12Carla speaks to Kate Crowley – Agency Head of Google Marketing Platform about GDPR, ePrivacy and the impact this legislation has on companies and designers.By Chris Mears
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DU026 – Monzo – Interview with Zander Brade
40:02
40:02
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40:02Chris and Carla speak to Zander Brade – Product Designer at Monzo Bank. Monzo is a startup challenger bank here in the UK offering a mainly app based service and has been built from the ground up. They are known for their transparency, innovative features and mission to make banking better. You can also check out Chris’ interview with Zander from a…
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Carla talks to Liam Harberd, Design Director at Deloitte Digital (4D’s) about visual design, how it interacts with UX and as usual what all the different job titles mean. They also talked about UI vs UX without mentioning that stupid tomato ketchup graphic. Chris also gets mentioned extensively. Fun fact: Liam designed the Design Untangled logo!…
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DU024 – Experience Strategy – Calum Forsyth Interview
32:49
32:49
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32:49Carla chats to Calum Forsyth about experience strategy. What is experience strategy? How does it differ to UX Design? How do you set KPIs for experience? Why are there so many trains and who is texting?By Chris Mears
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DU023 – What is a Product Manager – Interview with Josh Harris
29:20
29:20
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29:20Chris speaks to Josh Harris, Product Manager at Dog Buddy. We chat about the difference between a Product Owner and a Product Manager, what they do, who they talk to and why they are important in the project delivery process. We also talk about drills for the second time in two episodes.By Chris Mears
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DU022 – Jobs To Be Done – Liz Kessick Interview
15:03
15:03
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15:03What is a job to be done? How is it different to a user need? What size hole do you want? Chris speaks to Liz Kessick, Senior Researcher about how you can use Jobs to be done as part of your UX toolkit.By Chris Mears
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As Chris and Carla didn’t prepare properly for this episode we are going to go through and answer some of your questions from the uxmentor.me Slack channel and call it a special. It’s also a day late – enjoy!By Chris Mears
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