Best Careswitch Podcasts (2026)

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What We Learned About AI in Home Care in 2024 and What’s Coming Next 1:07:53

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1y ago1:07:53

1:07:53

In this episode, we dive into the AI breakthroughs that shaped home care in 2024 and explore what lies ahead for 2025. Dan, Spencer, and Victoria from Careswitch, share their perspectives on how generative AI has impacted the industry, from technological advancements to real-world results seen by home care owners using tools like Careswitch. Tune i…

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5 Metrics to Keep a Closer Eye On in 2025 (Todd Austin) 1:01:23

1y ago1:01:23

1:01:23

In this episode, Todd Austin, President and COO of Activated Insights, unpacks key takeaways from the 2024 Benchmarking Report and explores the evolving role of data in the home care industry. He highlights five critical metrics home care owners should closely monitor in 2025 to drive growth, improve care quality, and stay competitive. Todd shares …

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What a Successful First 90 Days Looks Like for New Hires (Bryan White) 59:43

1y ago59:43

59:43

How do you reduce turnover and set new hires up for success during their critical first 90 days? In this episode, Bryan White, Co-Founder of Pre-Intent and a sales leader at Activated Insights, shares insights on why most turnover happens in this period and provides a granular week-by-week breakdown of effective onboarding strategies, from the firs…

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Rethinking Caregiver Retention with Small Gestures That Create a Big Impact (Becky Reel) 1:01:06

1y ago1:01:06

1:01:06

Without your caregivers, your agency doesn’t exist. So how do you keep them happy and engaged? Becky Reel, Founder of Reel Home Care Consulting is here to explain the magic of small, unexpected gestures—like surprising a caregiver with their favorite coffee or celebrating their work anniversary with a personal touch. We’ll also discuss how creating…

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Understanding the Recruitment Lifecycle and How to Reduce Drop-Off (Brittany Kase Pt. 2) 57:08

1y ago57:08

57:08

An applicant lifecycle can have anywhere from 5-20 touchpoints. While speed is important, it’s not always the answer. Brittany Kase of Carework returns to breakdown the applicant lifecycle, tools and channels that can improve the applicant experience, and common stages where applicants tend to drop off. Enjoying the show? Send me a text and let me …

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How to Write and Manage High-Performing Indeed Job Ads (Brittany Kase Pt. 1) 1:00:36

1y ago1:00:36

1:00:36

Indeed remains the top recruiting channel for home care, but the landscape of job ads is changing. Brittany Kase, an Account Manager at Carework and an expert in Indeed recruiting, spends her days immersed in Indeed. She helps home care agencies nationwide craft, manage, and optimize their job ads for better performance. Brittany is here to share h…

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The Keys to Operational Success from a Leading Franchise (Pt. 2 Dustin Distefano) 1:00:52

1y ago1:00:52

1:00:52

In part two with A Place at Home's co-founder, Dustin Distefano, we uncover the secrets to operational success in the home care From tactical strategies in finance, sales, recruitment, and care to coaching franchisees through plateaus, Dustin shares invaluable insights for long-term business growth. Tune in to learn how they’re setting up for succe…

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The Story of Building A Place at Home Franchise (Pt. 1 Jerod Evanich) 52:37

1y ago52:37

52:37

In this episode, I sit down with the co-founder of A Place at Home to explore their journey from starting the business to building a national franchise. We dive into the key strategies that led to their success, the challenges they've faced, and their mission to embrace diversity. Plus, get a glimpse into what they’re focused on today and their exc…

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Sales Strategies for 2025: Referral Marketing, Rate Setting, and Closing Tactics (Steve Weiss Pt. 2) 1:04:31

1y ago1:04:31

1:04:31

2025 is around the corner and year end planning quickly becomes goal-setting for the new year. Steve returns to talk about establishing goals and expectations for a new year—specifically, we'll highlight long-term sales goals, establishing and increasing rates, and tactics to help you close more leads. Enjoying the show? Send me a text and let me k…

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Navigating Q4: Year-End Planning for Your Home Care Business (Steve Weiss Pt. 1) 1:02:16

1+ y ago1:02:16

1:02:16

It's Q4 and everyone should be thinking about year-end planning. Steve Weiss, CEO of Home Care Evolution, and industry recognized thought leader and sales expert is here to share what a successful year-end business plan should look like. We'll also talk about the upcoming election, policies and trends that will impact home care, and how to future-p…

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How the CMS Quadruple Aim Model Inspired a Home Care Business and Resulted in Millions (Guy Tommasi) 1:04:32

1+ y ago1:04:32

1:04:32

Lifetime Care at Home was one of the first non-medical home care agencies in the country to incorporate the CMS Quadruple Aim Value Based Care pillars into its care model. Guy Tommasi, former Managing Director of 13 years, is here to share how he captured millions in revenue by increasing cases, improving operations, and elevating company culture. …

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Lessons From a Multi-Million Dollar Home Care Marketer Turned Owner (Wayne Morgan) 1:05:06

1+ y ago1:05:06

1:05:06

In a highly saturated market, the coffee and donut method doesn’t stand a chance. Wayne Morgan, Owner of Amada Central NJ is here to share how he sold millions year over year as a home care marketer, leading him to start a home care business of his own. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: careswitch.co…

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Why You Might Consider a Virtual Assistant for Your Next Office Hire (Regina Ascunsion) 53:49

1+ y ago53:49

53:49

Virtual assistants are transforming some home care businesses, from recruitment to on-call support. Regina Asuncion, CEO of a leading virtual assistant firm, shares the honest truth about the pros, cons, and everything in between when it comes to outsourcing critical home care tasks. Whether you're curious about the cost-effectiveness or the challe…

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$20M in 20 Years—How a Home Care Sales Team Manages Over 100 Active Referral Partners (John Neagle) 48:08

1+ y ago48:08

48:08

John Neagle, Director of Sales at HomeWell Care Services of New Jersey is here to talk about how they built and manage a massive referral network. We'll unpack making lasting relationships, finding aligned incentives, generating a steady pipeline of leads, and evolving sales strategies with a growing team. Enjoying the show? Send me a text and let …

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$20M in 20 Years—Strategies from a Successful Home Care Franchise Owner (Lou Romano) 57:36

1+ y ago57:36

57:36

Lou Romano, Owner of HomeWell Care Services of New Jersey is here to talk about his two decades of growth, challenges, and success. We dive into the challenges he faced, key strategies for scaling, and the importance of building strong and dedicated team. We also cover financial tactics, managing burnout, and adapting to industry changes. This sess…

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How to Manage Margins, Cashflow, and KPIs for VIP Private Pay Clients (Justin Currie Pt. 2) 55:50

1+ y ago55:50

55:50

Home care operations and cashflow vary pretty widely depending on your payer mix. Justin Currie returns to talk about healthy margins and cashflow management for high dollar private pay clients. He’ll also discuss proper KPIs specific to private pay businesses. Get 70% off Justin's Grow Program by going to: https://masters-of-home-care.circle.so/ch…

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A Framework for Landing High Value VIP Private Pay Clients (Justin Currie Pt. 1) 57:37

1+ y ago57:37

57:37

Looking to attract more high dollar VIP private pay clients? Justin Currie, Founder of WellSprings Home Care and Founder of Masters of Home Care is here to unpack key attributes, effective referral sources, and compelling messaging to attract VIP private pay clients. He’ll also share how to handle high pricing objections—come learn from a private p…

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The Most Dangerous Threat to Home Care Owners: Burnout (Jessica Nobles Pt. 2) 55:56

1+ y ago55:56

55:56

You may be asking yourself, how much stress in home care is normal vs. unhealthy? Some days are harder than others, some weeks seem to drag on, and sometimes you're on the verge of a total meltdown. Jessica Nobles returns to talk about the very real case of burnout that all owners face at some point during their journey—and she opens up about her o…

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How to Structure Service Hours to Increase Margins (Jessica Nobles Pt. 1) 1:00:02

1+ y ago1:00:02

1:00:02

Home care scheduling often gets compared to jigsaw puzzles or a chess match or sometimes pure chaos. Juggling shifts, managing evolving clients needs, balancing caregiver availability…it’s an ongoing struggle for every agency. Jessica Nobles, Founder of Home Care Ops is here to help you bring order to the chaos by teaching her method: structured sc…

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Expert Session Continued: Analyzing Your Home Care Financial Performance (Dana Charumbira Pt. 2) 51:06

1+ y ago51:06

51:06

There are a 100 ways to slice and dice business revenue. Dana Charumbira is back to give insight on analyzing revenue, how to calculate and monitor margins, and common pitfalls when it comes to overhead costs. She'll also cover tips for long-term revenue management and budgeting that works. Enjoying the show? Send me a text and let me know! Learn m…

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Expert Session on Home Care Billing, Invoicing, and Managing Accounts Receivable (Dana Charumbira Pt. 1) 51:39

1+ y ago51:39

51:39

Establishing the proper payment terms and invoicing frequency impacts all downstream revenue and cashflow. However, many agencies are doing it wrong. Dana Charumbira, Managing Director of The Home Care CPAs, is here to set the record straight and detail out small billing improvements that will help you scale revenue faster. Connect with Dana Charum…

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The Careswitch Story—And How We're Building the Future of Home Care (Ilya Vakhutinsky) 1:10:49

1+ y ago1:10:49

1:10:49

Home Care U is brought to you by Careswitch. Co-Founder and CEO of Careswitch, Ilya Vakhutinsky is here to share his founder story, why we went all in on AI, and his vision for the future of home care. Connect with Ilya on LinkedIn: https://www.linkedin.com/in/ilyvak/ Enjoying the show? Send me a text and let me know! Learn more about Careswitch at…

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Four Proven Strategies to Breakaway from Your Home Care Competition (Aaron Marcum Pt. 2) 1:02:46

1+ y ago1:02:46

1:02:46

Home care competition is heating up nationwide because we all know… the demand is skyrocketing. Aaron Marcum returns to talk about four proven strategies to separate yourself from the rest. We’ll dive into attracting and retaining talent, optimizing internal systems and processes, integrating technology, and gaining business control while also dele…

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How to 10x Your Growth Mindset as a Home Care Owner (Aaron Marcum Pt. 1) 57:22

1+ y ago57:22

57:22

He operated an agency for 7 years, it sold and became publicly traded. He founded Home Care Pulse, it resulted in a 10x exit. He recently guided an independent home care business to 4x their revenue in less than 24 months. You could say he knows what he’s doing—Aaron Marcum joins Home Care U to talk about how your home care business will never grow…

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How to Refresh Your Home Care Brand to Drive New Business (Adam Corcoran Pt. 2) 1:03:12

1+ y ago1:03:12

1:03:12

Is your home care brand getting lost amongst your competition? Is your branding material attracting new clients and caregivers? These are the types of questions you should be asking yourself—but also, Adam Corcoran, branding expert is here to help you answer. Listen to learn things like what branding material actually matters to when to consider re…

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The Benefits of LTC Clients and How to Scale LTC Revenue (Adam Corcoran Pt. 1) 56:22

1+ y ago56:22

56:22

Many home care businesses only have a small portion of revenue from Long Term Care Insurance. Adam Corcoran, former Director of Business Development at Golden Care and CEO of Elevation Marketing is here to talk about how he became an expert in LTC and how it resulted in over $1M in LTC claims per year for the business. Enjoying the show? Send me a …

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How Leadership was the Key to Grow the Business to 1 Million Hours of Care Annually (Emily Isbell Pt. 2) 55:31

1+ y ago55:31

55:31

The successes and failures of all home care operations tie back to leadership. Emily Isbell returns to break down her approach to roles, responsibilities, meetings, accountability, and development of the office team. The path to success wasn’t all sunshine and rainbows, so she’ll include hard lessons learned and honest mistakes made along the way. …

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The Story from Caregiver to Leading 7 Offices Across 3 States (Emily Isbell Pt. 1) 56:55

1+ y ago56:55

56:55

She started as a caregiver in college. Then quickly realized you could make a living in home care. So, she changed her degree and asked the owner how she could get to his position someday. 14 years later, she’s got one of the most impressive success stories in home care. Emily Isbell, former VP of Operations at Home Instead and current CEO of EI & …

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How the Top 5% of Home Care Providers Communicate and Implement KPIs (Stephen Tweed Pt. 2) 59:26

1+ y ago59:26

59:26

KPIs are more than numbers on a spreadsheet; they're accountability metrics embedded in your company culture. In this episode with returning guest, Stephen Tweed, we'll focus on the communication, implementation, and sustainability of the right KPIs for a home care business. Enjoying the show? Send me a text and let me know! Learn more about Caresw…

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5 Macro Home Care Trends and How They Impact Providers (Stephen Tweed Pt 1.) 1:08:16

1+ y ago1:08:16

1:08:16

He's been called the "godfather of home care" but you may know him as Stephen Tweed, Founder and CEO of Leading Home Care. Join us as we unpack key trends that are shaping the future of home care—we'll discuss topics including: workforce, technology, consolidation, payers, and private caregivers. Enjoying the show? Send me a text and let me know! L…

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Cypress Home Care Earns $400K Grant to Expand Care for Medicaid Clients (Bob Roth & James Cohen Pt. 2) 50:02

1+ y ago50:02

50:02

Cypress Home Care has received the Arizona Healthcare Cost Containment System (AHCCCS) American Rescue Plan (ARP) program award, in partnership with Nevvon and PocketRN. Bob Roth and James Cohen, CEO of Nevvon, are here to share how they plan to expand care and drive innovation for Medicaid clients. Enjoying the show? Send me a text and let me know…

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Aging in America and Its Impact on the Home Care Industry (Bob Roth Pt. 1) 58:33

1+ y ago58:33

58:33

The world is changing at an accelerated pace, technology is playing a significant role in this change, but it is the demographic shift that is going to have the biggest impact on our country and on humanity. Bob Roth, Co-Founder and Managing Partner of Cypress Home Care is here to discuss how we prepare to care for this growing aging demographic to…

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How to Create a Specialty Program—And Why You Need One (Laura Shaw-deBruin Pt. 2) 58:05

1+ y ago58:05

58:05

The needs of our aging population are complex, personal, and often go beyond the standard ADLs. Norwood Seniors Network runs several specialty programs in parallel with their home care services. Laura’s here to explain how to create a specialty program and the value it drives for the clients and the business. Enjoying the show? Send me a text and l…

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How Norwood Life Society Pioneered Aging Care in Chicago (Laura Shaw-deBruin Pt. 1) 58:56

1+ y ago58:56

58:56

Not too many senior care companies can say they’ve been around for 120 years. Laura Shaw-deBruin, Executive Director of Norwood Seniors Network will share the inspiration, hurdles, and strategic decisions behind the brand that’s been serving greater Chicago for over a century. Enjoying the show? Send me a text and let me know! Learn more about Care…

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What Performance Metrics Should a Home Care Agency Be Tracking in 2024 and Why (Jensen Jones) 1:08:34

2y ago1:08:34

1:08:34

How do you know if you're using the right KPIs? Jensen Jones, CEO of the Home Care CEO Forum, regularly gathers with home care owners in the top 10% of the industry—he's here to share his deep research on metrics and how to pick the right KPIs for your business. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: care…

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Little Decisions That Had the Most Outsized Impact on His Business (Kunu Kaushal Pt. 2) 1:11:50

2y ago1:11:50

1:11:50

Kunu Kaushal returns to break down a handful of seemingly small decisions that he’s made, that have actually had a huge impact on his business—be prepared for some surprises. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: careswitch.com Connect with the host on LinkedIn: Miriam Allred This episode was produced by…

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Some Big Mistakes He Made—And What He’d Do Differently (Kunu Kaushal Pt. 1) 1:03:33

2y ago1:03:33

1:03:33

Ever wanted to hear a few vulnerable mistakes made by a wildly successful leader in home care? Well, here’s your chance. Kunu Kaushal, Founder and CEO of Senior Solutions in Tennessee, will share some distinct mistakes he’s made along the way and what he’d do differently if he could go back. Enjoying the show? Send me a text and let me know! Learn …

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The Change Healthcare Data Breach and What it Means for Home Care Providers (Joseph Dworcan) 56:20

2y ago56:20

56:20

The healthcare sector just got hit with a cyberattack that could be the most significant in its history. Joseph Dworcan, VP of Product Strategy at Paradigm Senior Services joins us to discuss what happened, who's impacted, and how providers can better safeguard their data. Enjoying the show? Send me a text and let me know! Learn more about Careswit…

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What To Do—8 Things the Most Successful Franchisees Are Doing (Matt Ericksen Pt. 2) 59:42

2y ago59:42

59:42

Top performers are intentional about how they think about and run their business. Matt Ericksen is back to share a specific list of tactics that he’s observed while visiting top franchisees around the country. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: careswitch.com Connect with the host on LinkedIn: Miriam …

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What Not to Do—Lessons Learned from Underperforming Franchisees (Matt Ericksen Pt. 1) 58:48

2y ago58:48

58:48

Sometimes it’s better to learn from the mistakes and failures of others. Another owners’ misstep could be an avoided pitfall for you. Matt Ericksen, Director of Sales & Operations at Griswold Home Care, is here to share uncomfortable truths and stories about franchisees that are falling behind. Enjoying the show? Send me a text and let me know! Lea…

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A Deep-Dive Into Territory Analysis & Optimization (Julio Briones Pt. 2) 1:04:36

2y ago1:04:36

1:04:36

You're almost certainly not taking full advantage of the local opportunities for referral marketing and recruitment within a few miles of your office. Julio Briones, CEO of Briones Home Care Consulting, is here to talk about why—and how to fix that. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: careswitch.com Co…

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How to Create a 12-Month Strategic Plan For Your Home Care Agency (Julio Briones Pt. 1) 58:42

2y ago58:42

58:42

A pitfall of the entrepreneurial mindset is the tendency to just do stuff and see if your business grows as a result. What could possibly go wrong? We're bringing back one of our most popular guests, Julio Briones, to talk about creating a strategic plan for consistent, predictable growth. Enjoying the show? Send me a text and let me know! Learn mo…

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The Ins And Outs of Growing a Home Care Agency Through Acquisitions (John Bennett Pt. 2) 58:11

2y ago58:11

58:11

Within a few years, John Bennett went from high school football coach to CEO of one of the country's fastest-growing home care companies. What can other owners learn from his journey? Let's find out. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: careswitch.com Connect with the host on LinkedIn: Miriam Allred Thi…

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How A High School Football Coach Landed His Home Care Agency On the Inc 5000 Fastest-Growing Companies List (John Bennett Pt. 1) 56:02

2y ago56:02

56:02

Within a few years, John Bennett went from high school football coach to CEO of one of the country's fastest-growing home care companies. What can other owners learn from his journey? Let's find out. Enjoying the show? Send me a text and let me know! Learn more about Careswitch at: careswitch.com Connect with the host on LinkedIn: Miriam Allred Thi…

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What You Need to Know If You've Ever Considered Selling Your Agency (Doni Perl) 1:10:46

2y ago1:10:46

1:10:46

Whether it's on the horizon or a vague future hope in the moments when you have time to step back and take a breath, you probably intend to sell your agency at some point. In this class, we're teaming up with a private equity advisor specializing in home care transactions to go through all the questions that will help you make educated decisions to…

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So You've Been Acquired By A Private Equity Firm. Now What? (Catherine Vergara Pt. 2) 53:39

2y ago53:39

53:39

Over the last several years, private equity firms have started buying up home care agencies across the country. How does this impact the people in an agency, how do you maintain a good working relationship with the new owners, and how can agencies ensure that clients and caregivers remain the priority? Enjoying the show? Send me a text and let me k…

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What Is Care Management And How Does It Affect Home Care Services? (Catherine Vergara Pt. 1) 56:27

2y ago56:27

56:27

More and more agencies are focusing on care management as a referral source or adding care management as one of their service lines. How does it work, how does it fit into your overall strategy, and how can you decide whether or not to pursue it? Catherine Vergara, president of Texas-based CareFor, is here to tell all. Enjoying the show? Send me a …

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The Processes and Culture It Takes to Grow 300% Year-Over-Year (Becky Reel Pt. 2) 55:30

2y ago55:30

55:30

Becky Reel's agency earned the highest client and caregiver satisfaction scores of any home care agency in North America while growing as rapidly as 300% YoY—all while she was raising two young kids with her husband and living a full life outside of her work. In part 1 we learned her story; in part 2, we dig into the processes and strategy she used…

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The Story of the #1 Rated Home Care Agency in North America (Becky Reel Pt. 1) 50:32

2y ago50:32

50:32

Becky Reel's agency earned the highest client and caregiver satisfaction scores of any home care agency in North America while growing as rapidly as 300% YoY—all while she was raising two young kids with her husband and dealing with a slew of health challenges. How'd she do it? We're going to find out. Enjoying the show? Send me a text and let me k…

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Why You Should Care About Cheer Home Care's Caregiver Tier System (Gabrielle Pumpian and Brooke Martindale) 46:58

2y ago46:58

46:58

Why are some of Cheer Home Care's caregivers required to have bachelors degrees? Where is Cheer finding these caregivers? And how does the system they've invented impact the idea of caregiving as a true career? These are all questions we're excited to dig into in this episode. Enjoying the show? Send me a text and let me know! Learn more about Care…