Savanah & Jen bring you a podcast for dental leaders leveling up on and off the clock. Real talk, quick breaks, big impact. BRB—greatness incoming.
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Brbuc Podcasts
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Episode 34: What Success Really Looks Like
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As we close out the year and look ahead, the question comes up again and again. What does success actually mean? In this episode, Jen, Savanah, and Chris take a deeply honest look at how their definitions of success have changed. They talk about money, freedom, health, gratitude, grit, kindness, and relationships, and why success is not a one-size-…
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Episode 33: 10 Benchmarks That Will Grow Your Dental Practice Next Year
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Growth does not happen by accident. It happens when leaders know what to track and how to use the data to make better decisions. In this episode, Jen and Savanah break down 10 benchmarks that directly impact dental practice growth and stability. They focus on the numbers that actually move the needle, not vanity metrics. You will hear real talk on …
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Episode 32: AR Truths - If You Don’t Collect the Dollars, You Collect Excuses
22:19
22:19
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22:19
Accounts receivable isn’t about bad patients or unlucky timing. It’s about systems, expectations, and leadership. In this episode, Jen and Savanah dig into the real reasons AR continues to climb in dental practices and why avoiding money conversations creates more problems than it solves. They break down how weak handoffs, unclear financial policie…
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Episode 31: The Truth About Insurance Verification No One Wants to Admit
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Insurance verification isn’t glamorous, but it’s critical. In this episode, Jen and Savanah break down the real challenges behind verification - from outdated processes to team training gaps- and why treating it like busy work is one of the most expensive mistakes a dental office can make. They discuss confidence in treatment planning, the importan…
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Episode 30: Frownies, Friendship, and Thankful AF
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This Thanksgiving, Jen and Savanah are reflecting on a year filled with change, growth, challenges, and the friendships that made all the difference. They talk about the people who supported them, the communities that lifted them, and the moments that shaped who they’ve become. It’s raw, real, heartfelt, and very Back in 10. If you’ve had a year th…
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Episode 29: Recall System Refinement - The Key to a Full Hygiene Schedule
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A predictable hygiene schedule is the heartbeat of every successful dental practice. In this episode, Jen and Savanah dig into the art and strategy of recall system refinement, from improving patient connections to setting team expectations and creating scheduling systems that prevent costly downtime. They explore controversial approaches, the powe…
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Episode 28: Real Talk on Operatory Turnover and Flow
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Efficient turnover isn’t busy work, it’s the backbone of a well-run practice. In this episode, Jen and Savanah dive into what it really takes to create smooth operatory flow without cutting corners. They cover infection control, setup strategy, team communication, and the not-so-glamorous side of leadership that keeps the day on track. Whether you’…
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Episode 27: Double-Ply Leadership: Managing Dental Inventory Like a Pro
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From omelet disasters to sticky-note chaos, Savanah and Jen tackle one of the least glamorous topics in dentistry - inventory management - with their trademark honesty and humor. They share how to reduce waste, create accountability, and keep your ordering systems simple and sustainable. Whether it’s using scanners and barcodes or setting clear inv…
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Episode 26: Leadership Nightmares - The Scariest Stories in Dentistry
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What’s scarier than a failed bone graft? Try fraud, micromanagers, or being literally put in the freezer. In this Halloween edition of Back in 10, Jen and Savanah read true listener-submitted “leadership nightmares." Those real stories of chaos, conflict, and lessons learned the hard way. From spooky team drama to chilling HR nightmares, they unpac…
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Episode 25: Break Room Session- Thrifting, Mahjong, and Multi-Site Leadership with Brandi Williams
36:26
36:26
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Brandi Williams didn’t plan on a career in dentistry - she stumbled into it, stayed for 31 years, and now leads 46 practices as Chief Growth Officer. In this Break Room Session, Jen and Savanah talk with Brandi about her journey from dental assistant to award-winning leader, how emotional intelligence changed her approach, and what it means to grow…
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Episode 24: The Real Talk on Schedule Optimization
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23:30
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A full schedule doesn’t always mean a healthy one. In this episode, Jen and Savanah tackle schedule optimization from every angle - productivity, burnout prevention, and the tools that actually make a difference. They share how to balance high-production appointments, address bottlenecks, and keep your team aligned with realistic, human-centered sc…
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Episode 23: AI Can’t Do This - The Human Side of Patient Loyalty
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18:08
Great marketing doesn’t start with software. It starts with people. In this episode, Jen and Savanah share how to strengthen patient loyalty and referrals through genuine, personal connection. Honestly, one handwritten note can do more than a $10K campaign. They explore what happens when you blend the best of technology with a truly human experienc…
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Episode 22: De-Escalation Secrets Every Dental Leader Needs
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18:57
When patient conversations get heated, your response sets the tone for your entire team. In this episode, Jen and Savanah talk through de-escalation strategies that every dental leader should know. From using calm tone and pauses, to documenting conversations and knowing when to step in, this episode gives you the tools to keep control of tense sit…
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Episode 23: Treatment Presentation That Builds Trust (Not Pressure)
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14:36
The words you use in treatment presentation matter more than you think. Patients don’t respond to jargon, they respond to clear explanations, everyday language, and trust. In this episode, Jen and Savanah unpack what makes treatment presentation successful, from framing diagnoses in simple terms to handling financial conversations with compassion a…
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Episode 20: Warning: Not Dental, Just Real
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24:43
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This episode isn’t about practice management or leadership tips. It is about real life, real struggles, and how we keep ourselves afloat in a demanding industry. Savanah and Jen share candid stories about mental health, setting boundaries, and finding ways to recharge when the weight of the dental world gets heavy. They talk about dancing with kids…
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Chairside manner goes deeper than smiles and small talk. It shapes trust, culture, and the way patients remember your practice. In this unfiltered conversation, Jen and Savanah explore how to manage attitude, energy, and communication across the entire team. They share practical tips on separating personal stress from professional interactions, gui…
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Episode 18: Secrets to Leaving a Lasting Impression in Dentistry
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18:50
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Patients remember how they felt when they walked out of your practice, and that memory shapes whether they return or refer. In this episode, Jen and Savanah share practical strategies to transform the end of an appointment into a moment that builds loyalty. From smooth handoffs to thoughtful follow up, and even controversial takes on who should sch…
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Before a patient ever sees the inside of your operatory, they’ve already decided how they feel about your practice. In this episode, Savanah and Jen spill the real tea on first impressions, from lobby smells and website vibes to front desk titles and cringe clinician greetings. Whether you're a dental leader, practice owner, or the team member who …
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Episode 16: Meeting Mayhem - Implement Change Without Freaking Everyone Out
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You’re back from the conference, your brain is buzzing, and your notes are overflowing. Now what? In this episode, Jen and Savanah break down how to transform that inspiration into action without overwhelming your team. From creating a game plan to setting timelines, delegating tasks, and tracking metrics, you’ll learn how to roll out change in a w…
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Episode 15: Meeting Mayhem - What Makes a Speaker Unforgettable (and Swag Worth Packing)?
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What makes a dental conference speaker truly unforgettable and what swag is actually worth stuffing into your carry-on? In this episode of Back in 10, Savanah and Jen break down their top speaker picks, the qualities that keep attendees engaged (and emotional), and the giveaways that hit harder than a logo tote bag. Whether you’re planning your nex…
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Episode 14: Meeting Mayhem - Mindset, Money, and Making Conferences Count
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20:55
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Conferences aren’t just about showing up, they’re about showing up prepared. In this episode of Back in 10, we’re talking mindset, money, and making every conference minute count. From getting your boss to say “yes” to picking the right events and knowing which speakers will change your game, we’re giving you the strategies that turn a trip into an…
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Episode 13: Meeting Mayhem - Conference-Ready or Not?
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Headed to a dental conference? Before you pack that extra pair of heels (or worse… that jumpsuit you’ll regret in the restroom), listen in! We’re talking everything from rookie mistakes to pro-level packing tips, networking without burning out, and the must-haves that keep you sane in the chaos. Whether it’s your first event or your fiftieth, this …
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Episode 12: Top Tips for Admin Team Motivation
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Are you actually motivating your admin team or just managing them? In this episode, Savanah and Jen dive into the real strategies that inspire admin teams to show up, step up, and thrive. From leading by example and offering true presence, to setting achievable goals and recognizing hard work in meaningful ways, they share practical, actionable tip…
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Episode 11: Is It Time to Break Up with Performance Reviews?
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22:22
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22:22
Annual reviews: outdated tradition or essential leadership tool? In this episode of Back in 10, we talk about why it might be time to retire the dreaded once‑a‑year review. From turning them into ongoing conversations to separating performance chats from salary talks, we share how to make feedback less scary and more effective - for everyone. Speci…
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Episode 10: Do Micro-Convos Really Matter?
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23:00
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23:00
Are you skipping the small talks that could solve big problems? In this episode, Savanah and Jen unpack the power of micro-conversations - those quick, intentional check-ins that shape team culture, prevent burnout, and build trust. From tone and timing to documentation and delivery, they share real-life examples of what works (and what doesn’t) in…
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Episode 9: Are You Hiring for Culture - or Just Filling a Chair?
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When you're short-staffed, it's tempting to hire fast—but at what cost? In this episode, Savanah and Jen get real about why hiring with culture in mind isn't optional anymore. They break down how the wrong hire can turn your team into a revolving door, what your job ad might be doing wrong, and how to tell your practice’s story in a way that attrac…
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Episode 8: What If Your Next Great Hire Is Skipping Your Ad?
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In this episode of Back in 10, co-host Jen Steadman - dental leader and founder of Steadman Onboarding Solutions - joins Savanah in a deep dive into the hiring missteps that cost practices their best candidates. Jen's expertise in the hiring scope sheds light on job ads that miss the mark to culture cues that send the wrong message. Learn how to un…
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Episode 7: Is Your Onboarding Plan Actually Setting Your Team Up to Fail?
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13:32
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Your new hire’s first day shouldn’t feel like a survival show. In this episode, Jen and Savanah break down what real onboarding looks like - SOPs, safety plans, learning styles, desk décor debates, and why a little drawer organizer goes a long way. If you think your onboarding is fine, this might be your wake-up call. Tune in, laugh a little, and w…
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Episode 6: Are Your Morning Huddles Making or Breaking Your Day?
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14:15
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Let’s be real. Most morning huddles are either rushed, redundant, or downright boring. But what if they didn’t have to be? In this episode, Jen and Savannah spill their go-to strategies for turning “just another meeting” into a powerhouse opportunity to boost morale, productivity, and team connection. From redefining the huddle as an "opportunity m…
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Episode 5: Bosses and Boundaries: Are You and Your Dentist Aligned?
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20:33
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When the office manager and the owner dentist are in sync, the practice thrives. But what happens when they’re not? In this candid episode, Savanah and Jen dive into the essential (and sometimes awkward) dynamics between practice managers and owner dentists. From communication breakdowns and forgotten birthdays to setting boundaries and standing un…
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Episode 4: From Hygiene to Head Honcho (PLUS a "Break Room" Bonus Convo)
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25:39
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In this episode of Back in 10, Savanah shines the spotlight on her co-host and partner-in-leadership-chaos, Jen Steadman. From middle school dental assisting to VP of Operations overseeing 17 practices, Jen shares her winding, wild journey through dentistry—full of grit, growth, and a few clogged toilets. You’ll hear: How Jen went from hygienist to…
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Episode 3: From Theater Kid to Dental Boss
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In this episode, Jen puts the spotlight on Savanah - her co-host, longtime friend, and accidental dental lifer. From loathing the dentist to becoming a dental leader, Savanah shares the surprising path that led her from theater and Harry Potter exhibits to managing busy practices and building dental teams. Expect leadership gems, real talk about bu…
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Episode 2: Leadership Looks Better with a Friend
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In this episode, Savanah and Jen take you back to where it all began - the headshots, the yellow blazer, and the moment they realized they weren’t just peers, they were partners in leadership (and laughter). From study club strangers to co-hosting a podcast, they dive into the kind of friendship that’s built on brutal honesty, big feelings, and sho…
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Welcome to the very first episode of Back in 10, the podcast for dental leaders who do it all and just need 10 minutes to themselves. In this kickoff episode, Savanah Carlson and Jen Steadman pull back the curtain on why they started this show, how their friendship (and mutual fangirling) began, and what it really looks like to lead in dentistry wh…
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Back In 10 - A Dental Leadership Podcast Trailer
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A podcast for dental leaders who do it all—on the clock and off. We’re talking real life, leadership, and leveling up in between the hustle. Because sometimes the best lessons happen when you step away for 10 minutes.By Back In 10 - Dental Leadership Podcast
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