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CSAI

Blue Prism AI Labs

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Investigating incidents involving AI and automation failures from around the world. Brought to you by Rusen Aktas and John Reid from Blue Prism AI Labs. Views our own. E-mail: [email protected] Twitter: twitter.com/CSAIpodcast
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Transform NOW

SSNC Blue Prism

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Transform Now is brought to you by SS&C Blue Prism. Agentic Automation isn’t just the next step in automation—it’s the future of how work gets done. By enabling intelligent, autonomous agents to take action, adapt, and collaborate, organizations are unlocking new levels of productivity, growth, and customer delight. Join us as we explore how agentic automation is reshaping work for the better—for customers, employees, shareholders, and most importantly, you. To stay on top of the hottest top ...
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: MIT report: 95% of generative AI pilots at companies are failing - https://fortune.com/2025/08/18/mit-report-95-percent-generative-ai-pilots-at-compani…
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In this episode,host Michael Marchuk interviews Daniel Yoo, the founder of Fin Mate. Daniel shares his extensive academic background and professional experience in finance and technology. Together, they explore the ways AI is transforming the financial advisory space, particularly in operational efficiencies and client-advisor relationships. The di…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . One AI Prompt, Two White Collar Jobs ‘Gone’: Perplexity CEO Aravind Srinivas’ Bold Claim Sparks Debate https://timesofindia.indiatimes.com/technolo…
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In this episode, Brad Hairston talks with Henry Pray, Head of Product at UP.Labs, a venture lab that launches AI-driven B2B startups to solve complex problems facing leading companies. Henry discusses how his organization leans on agentic automation to fuel their innovative solutions. . Here’s what we talked with Henry about: * The way UP.Labs laun…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: Sam Altman says Gen Z are the ‘luckiest’ kids in history thanks to AI, despite mounting job displacement dread https://www.yahoo.com/news/articles/sam-…
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In this episode, host Michael Marchuk speaks with Mark Cameron, CEO and Director of Alyve to talk through Mark's insightful article, "The Future of Work: How AI is Reshaping Jobs, Organizations, and Workforce Dynamics." The discussion covers how AI is transforming work roles rather than eliminating them, the balance between technological efficiency…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . AI’s Overlooked $97 Billion Contribution to the Economy https://www.wsj.com/opinion/ais-overlooked-97-billion-contribution-to-the-economy-users-ser…
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In this episode, host Michael Marchuk chats with Tara May, CEO of Aspiritech, a QA testing company that empowers autistic individuals through meaningful employment. Tara introduces the concept of neurodiversity, explains its importance in the tech field, and showcases how API Tech is leveraging unique strengths of neurodivergent individuals to exce…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . Paralysed woman writes her name after 20 years, thanks to Elon Musk’s brain chip https://interestingengineering.com/innovation/neuralink-paralysed-…
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In this episode, host Michael Marchuk welcomes back Jeremy Rossi and John Bellone to discuss the rise of AI agents and their impact on automation. The conversation delves into the future of startups in the AI space, the need for tangible outcomes over technical buzzwords, and the challenges organizations face in adopting AI agents at scale. The gue…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . ChatGPT users send 2.5 billion prompts a day https://techcrunch.com/2025/07/21/chatgpt-users-send-2-5-billion-prompts-a-day/?utm_source=tldrai . Wh…
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In this episode, Brad Hairston talks with Michael Sands, founder of BeaconAP, and AI advisor to the capital markets industry. Michael explains how small to midsize firms in this sector are embracing the power of AI to transform their businesses and the winning techniques BeaconAP uses to make that happen. . Here’s what we talked with Michael about:…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . How AI and Automation Are Transforming Accounting Careers https://www.technology.org/2025/07/14/how-ai-and-automation-are-transforming-accounting-c…
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In this episode, Brad Hairston speaks with Tom Davenport, a renowned author, professor, and one of the leading voices in AI and analytics, who provides a good reality check on how and where agentic AI is beginning to emerge. . Here’s what we talked with Tom about: - The perspective Tom contributed to the book Agentic Artificial Intelligence by Pasc…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . It’s Known as ‘The List’—and It’s a Secret File of AI Geniuses https://www.msn.com/en-us/news/technology/it-s-known-as-the-list-and-it-s-a-secret-f…
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In this episode, Brad Hairston talks with Andy Dyer, Automation Manager at Devon & Cornwall Police, who explains how the police force has leveraged automation to impact several areas of the organization, including ESG objectives. . Here’s what we talked with Andy about: \ - The automation journey at Devon & Cornwall Police - Automations that have h…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . The CEO of a $62B data and AI company says people underestimate how hard it is to completely automate tasks https://www.businessinsider.com/when-ai…
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In this episode, Brad Hairston talks with Dr. Lou Bachenheimer, CTO Americas at SS&C Blue Prism, who explains how companies can take their RPA automations to the next level, task-based agentic automation. . Here’s what we talked with Lou about: - The different levels of agentic automation - The key differences between today’s RPA and task-based age…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . The Gentle Singularity https://blog.samaltman.com/the-gentle-singularity . What “Working” Means in the Era of AI Apps https://a16z.com/revenue-benc…
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In this episode, Brad Hairston talks with Grzegorz Wasiak, Sr. RPA Developer at Electrolux, based in Krakow, Poland. Grzegorz was awarded the 2025 customer excellence award, “Global Builder of the Year,” and he shares many best practices that contributed to him getting this recognition. . Here’s what we talked with Grzegorz about: - Overview of Ele…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: Sam Altman says Meta is offering $100 million to poach his employees https://amp.cnn.com/cnn/2025/06/18/tech/meta-openai-sam-altman-100-million AI Ag…
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In this episode, Brad Hairston talks with Richard Anstey, Head of Customer Experience & Automation at SS&C Intralinks, who explains how Enterprise AI is central to their inter-enterprise content management and collaboration platform as well as to how they operate internally. . Here’s what we talked with Richard about: The importance of the “virtual…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . Company that sacked 700 workers with AI now regrets it — scrambles to rehire as automation goes horribly wrong https://www.msn.com/en-in/money/tops…
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In this episode of the Transform Now podcast, Michael Marchuk speaks with Rob Whiteman about his transition from McKinsey to founding Better Future Advisors, his projects like the Purpose Fund, and the challenges of AI adoption. They delve into the survival problem in AI, the importance of user experience, and the future of AI in corporate settings…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . Employees are using AI at work but hiding it from their bosses because they think it gives them a ‘secret advantage’ over their peers https://www.y…
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In this episode, Brad Hairston talks with Damian Lewandowski, expert and AI practitioner at McKinsey & Company, who explains how enterprises can move beyond the AI hype to strategically enable agentic AI. . Here’s what we talked with Damian about: - Blind spots in today’s agentic AI conversation - The risks of pursuing a linear approach to AI - The…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . Salesforce swoops for Informatica in $8B deal https://www.mobileworldlive.com/industry/salesforce-swoops-for-informatica-in-8b-deal/ . Apple Faces …
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In this episode, host Michael Marchuk welcomes Chris Raimondo from EY to discuss the transformative impacts of AI, driverless vehicles, and humanoid robots on the insurance industry. With over 20 years of experience, Chris talks about how AI is not only changing core operations but also shaping new products and risk assessment models. They explore …
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . China built hundreds of AI data centers to catch the AI boom. Now many stand unused. https://www.technologyreview.com/2025/03/26/1113802/china-ai-d…
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In this episode, Brad Hairston talks with Sharyn Catt, Managing Director, and Peter Catt, Head of Quantum and AI, from the SS&C Blue Prism delivery partner Virtual Blue, based in New Zealand. Sharyn and Peter speak to the trends/opportunities around automation and AI in the ANZ region and how they are innovating the ways they serve their customers.…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . Microsoft and OpenAI may be renegotiating their partnership https://techcrunch.com/2025/05/11/microsoft-and-openai-may-be-renegotiating-their-partn…
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In this episode, host Michael Marchuk speaks with Alexis Gauba, co-founder of Raindrop.ai, about the importance of monitoring and governance in AI products. They discuss the challenges organizations face when implementing generative AI, the need for clear plans and guardrails, and how to manage AI agents effectively. Alexis shares insights on the d…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . AI data centres are the new power play – and most CIOs will never build one https://www.techmonitor.ai/digital-economy/ai-and-automation/ai-data-ce…
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In this episode, Brad Hairston talks with Kelly Monahan, Founder and Managing Director at Upwork Research Institute, who explains how her future of work research challenges some of the prevailing views of the C-suite on AI. . Here’s what we talked with Kelly about: *What being a future of work expert is all about *The augmentation versus automation…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . Trump Wants Tariffs to Bring Back U.S. Jobs. They Might Speed Up AI Automation Instead. https://time.com/7276087/trump-tariffs-ai-automation-robots…
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In this episode, host Michael Marchuk speaks with Veronica Hylak about the evolving landscape of Agentic AI. They explore the industries that are leading the charge in AI adoption, the importance of building trust with AI systems, and how organizations can adapt to work alongside AI. Veronica shares insights on the future of AI, emphasizing the nee…
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On this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess https://www.wired.com/story/cursor-ai-hallucination-policy-customer-service/…
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In this episode, Brad Hairston talks with Federico Berruti, partner at McKinsey & Company and head of the firm's automation practice, who explains how Enterprise AI is redefining many of the core processes across all sectors of the financial services industry. . Here’s what we talked with Federico about: *Why financial services companies of all sha…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . OpenAI research lead Noam Brown thinks certain AI ‘reasoning’ models could’ve arrived decades ago https://techcrunch.com/2025/03/19/openai-research…
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In this episode, Brad Hairston talks with Jeremy Rossi, Global CIO of SS&C Intelligent Automation and Analytics, who explains how automation and AI are evolving and why they are critically important to financial services companies of all shapes and sizes. . Here’s what we talked with Jeremy about: *How automation and AI are natural extensions of in…
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On this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029 https://www.cxtoday.com/contact-center/agentic-ai-gartner-predicts-…
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In this episode, Brad Hairston talks with Vishal Sodha, Senior Risk Solutions Advisor at SS&C Algorithmics, who explains how the risk management discipline in the financial services industry is being transformed in the age of automation and AI. . Here’s what we talked with Vishal about: *SS&C Algorithmics overview *Top trends in financial risk mana…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . Perplexity Says It Wantsto Buy TikTok https://autogpt.net/perplexity-says-it-wants-to-buy-tiktok/. Hollywood unites againstAI: 400 celebs demand Tr…
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In this episode, Brad Hairston talks with Xavier Hanson and Nick White of Ashling Partners, an SS&C Blue Prism delivery partner. Xavier and Nick explain how the combination of Reveal Group and Ashling partners has positioned them well to address process reinvention, especially in the financial services, manufacturing and healthcare industries. They…
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On this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: Mark Cuban says AI is ‘never the answer,’ it’s a ‘tool’ https://techcrunch.com/2025/03/11/mark-cuban-says-ai-is-never-the-answer-its-a-tool/?guccounter…
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In this episode, hose Michael Marchuk interviews Tonille Miller, an organizational psychologist, about her insights on thriving in the age of AI. They discuss the evolving relationship between AI and human skills, the importance of leadership in integrating AI, and the need for organizations to foster a culture of collaboration. Tonille emphasizes …
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In this episode, Brad Hairston talks with Brian Halpin, Head of Automation at SS&C, who explains how a large-scale internal automation program he has led for the past two years has achieved significant tangible benefits as well as changed the mindset of the organization in areas like upskilling, product innovation, and the ways in which SS&C solves…
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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. . News stories covered in this episode: . Anthropic CEO Dario Amodei says AI will write 90% of code in 6 months, automating software development within a year — Is this the final nail in ha…
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On this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode: China's newest AI model Manus is dividing opinion over DeepSeek comparisons. Here's what to know - https://www.businessinsider.com/manus-ai-china-agent…
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In this episode, host Michael Marchuk speaks with Danya Dhiraj, a director at Citisoft, about the implementation of AI in post-trade operations. They discuss the current state of post-trade operations, the challenges of adopting AI, and the potential benefits it can bring to operational efficiency. Danya emphasizes the importance of trust in AI, th…
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