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Meraki Unboxed

Cisco Meraki

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Join us as we chat with experts from inside and outside Cisco Meraki. Hear about the latest in technology and the people and culture that drive the business. We’d love to hear your feedback—share it with us at community.meraki.com.
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This is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.
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Gain insights on the Red Sea subsea cable cuts; connectivity issues in China; and other recent service disruptions at Verizon, Google, and Mailchimp. ——— CHAPTERS 00:00 Intro 01:00 Red Sea Cable Cuts 05:35 Connectivity Issues in China 09:20 Verizon 10:46 Google 12:08 Mailchimp 13:05 Outage Trends: By the Numbers 15:07 Get in Touch ——— Want to get i…
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In this Meraki Unboxed podcast, Cisco and Meraki are converging to deliver unified networking solutions. The episode covers the transition between brands; the impact on customers and partners; and how a strong, collaborative culture drives continued success during change. Our guest, Cisco Networking Specialist Jeff Perlmutter, shares practical sale…
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Dive into the world of Border Gateway Protocol (BGP)—the backbone of the Internet—and explore everything from BGP zombies to BGP monitoring best practices. Tune in for this special conversation with Lefteris Manassakis and The Internet Report team. A seasoned researcher and network engineer, Lefteris Manassakis co-founded Code BGP, which is now par…
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When we looked at outages from the first half of 2025, we saw distinct patterns in how distributed systems failed. Consistent with our ongoing outage analysis, our data revealed a rise in subtle functional failures and service degradations where symptoms often seem disconnected from their root causes. Tune in to hear more about our findings from 20…
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In this Meraki Unboxed podcast, we’re getting schooled. Tune in to learn about the E-Rate program, a vital federal resource helping K-12 schools secure funding for internet connectivity. Join our host Sammy and guests Cedric Lockhart and Janell Tennyson as they discuss sales leadership strategies, Cisco’s competitive edge, the significance of the f…
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From robotaxis to surgical robots, the innovations we’ve witnessed in industrial IoT (IIoT) and robotics technology wouldn't have been possible without advancements in networking. Tune into this episode to learn more and explore why smooth digital experiences are crucial in the IIoT and robotics space. CHAPTERS 00:00 Intro 00:55 Networking Advancem…
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In this Meraki Unboxed episode, we discuss something that’s very near and dear to our host Tanner’s heart (and team)—the new Meraki vMX! This virtual security and SD-WAN powerhouse unifies on-premises and cloud networks, tackles modern security challenges, and streamlines management with automation and a unified dashboard. Tune in to hear Tanner an…
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As AI transforms IT infrastructure, it’s also reshaping what it takes for IT operations teams to assure performance and maintain quality digital experiences. In this episode, we’ll explore the new challenges facing ITOps teams as AI becomes more integrated into IT environments, covering key digital resilience strategies and important considerations…
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Recap the highlights of Cisco Live 2025 San Diego in this episode of Meraki Unboxed. From exciting product announcements to the growing impact of AI on the Cisco portfolio, we explore how innovation and customer focus took center stage. Tune in for insights into the event’s dynamic culture, networking opportunities, and what’s next for Cisco and it…
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Service delivery chains are often made up of a longer string of dependencies than you might expect. When an outage happens, the root cause might not be in your systems or even with a third-party provider you depend on. It could actually trace back to yet another third-party provider they rely on. We saw this phenomenon in action recently when some …
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Cloud monitoring requires holistic, end-to-end visibility across complex, interconnected environments rather than isolated metrics. Here are best practices CloudOps teams should keep in mind. ——— CHAPTERS 00:00 Intro 00:47 What CloudOps Should Focus On 13:14 Decision-making 16:25 AI 17:53 Get in Touch ——— For additional insights, check out the link…
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Just because an outage is subtle, doesn’t mean it’s harmless. Learn how to catch those pesky “stealth outages” that can so easily slip under the radar, and also unpack recent service disruptions at Slack, Microsoft 365, and X. CHAPTERS 00:00 Intro 00:56 Slack 08:16 Microsoft 365 11:22 X 13:26 Outage Trends: By the Numbers 16:26 Get in Touch ——— For…
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In this Humans of Meraki episode, Helen Fream takes us on her dynamic Cisco journey—from designing the popular Meraki e-learning program to championing mentorship and leading Women of Meraki. With humor and heart, Helen shares how she’s created opportunities, mastered public speaking, and pursued her love of sustainable fashion. You won’t want to m…
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Journey through the evolution of network architecture and explore what the future might hold in this conversation with APNIC’s Chief Scientist Geoff Huston. Geoff and The Internet Report team will cover how the Internet has transformed significantly over the past four decades, scaling to meet rapidly growing demand. And they’ll also discuss how the…
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Dive into recent service disruptions at Zoom, Spotify, SAP Concur, and Vanguard UK, and explore what they reveal about troubleshooting best practices for ITOps teams. Tune in now for insights from The Internet Report team or use the chapters below to jump to the sections that most interest you. CHAPTERS: 00:00 Intro 00:52 Zoom Outage 04:40 SAP Conc…
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Packet loss can be bad news for network flows and customer experience. However, in our experience, NetOps teams tend to focus on major spikes in packet loss, while overlooking smaller amounts like 1 or 2%. This might be a mistake. Tune in for a deep dive into research findings suggesting that even 1% packet loss can significantly impact user experi…
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We’re back with another Meraki Unboxed episode where we unpack Cisco Meraki MV solutions and their role in blending physical security with IT networks. We’ll chat about how cloud-managed security and AI are making workspaces safe and introduce you to the new MV53X bullet and MV84X multi-imager cameras. Plus, find out how our new Cross-Camera Tracki…
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Go under the hood of recent service disruptions at X, Workday, and Mastercard—and explore why it’s so important to quickly (and accurately) identify the root cause of an outage. ——— CHAPTERS 00:00 Intro 00:59 X Outage 07:08 Workday Outage 11:00 Mastercard Service Disruption 14:48 By the Numbers 16:05 Get in Touch ——— For additional insights, check …
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In this episode of Humans of Meraki, Rishi Korada, a Senior Solutions Engineering Manager at Cisco, shares her career journey from the Cisco Sales Associate Program to becoming a Meraki Sales Engineer. She shares insights on overcoming gender bias in a male-dominated field, the critical role of emotional intelligence in sales engineering, and the t…
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Dive into the recent Slack outage and disruptions at Microsoft 365, Grafana Cloud, and Otter.ai—plus, explore key takeaways for ITOps teams. ——— CHAPTERS: 00:00 Intro 00:48 Slack Outage 06:55 Microsoft 365 Outage 11:44 A Pair of Otter.ai Outages 14:21 Grafana Cloud Disruption 15:55 By the Numbers 17:58 Get in Touch ——— To learn more about how to de…
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Outages connected to configuration mishaps were a common theme last year, and we’ve continued to see incidents like these in 2025. Configuration changes triggered two consecutive Asana outages in early February, and configuration or update-related issues may also have contributed to recent disruptions at Barclays, ChatGPT, Jira, and Discord. Tune i…
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Tune in to this Meraki Unboxed episode as we flip the script on cloud-managed switching. Discover the impact of the new Cisco Meraki MS150 access switch and its role in the Cisco portfolio—enabling exciting use cases with scalability and security. We’ll also discuss the latest developments in cloud-native IOS XE, the evolving capabilities of Cataly…
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What does it take to deliver successful digital experiences at major events like concerts and conferences? With special guest Dominic Hampton—Managing Director at attend2IT—we’ll explore the dynamic world of event IT and key takeaways ITOps teams at enterprise companies can apply to their own events as well as in their day-to-day operations. We’ll …
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In our first podcast of 2025, we welcome George Bentinck, Vice President of Product Management – IoT and Edge Intelligence at Cisco Meraki. Join us in exploring George’s journey from engineer to product management, his career challenges and triumphs, and his leadership of the MV/MT product lines. Gain insights into the evolution of these technologi…
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Configuration changes played an outsized role 2024 outages. Tune in to hear more about this and other outage trends—and learn how ITOps teams should plan accordingly in the year ahead. We’ll also share insights from recent incidents at OpenAI and Google Cloud’s Pub/Sub, and dive deeper into a degradation incident that Netflix experienced at the end…
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With nearly a year of data available, the topline outage trends for 2024 are coming into focus. Tune in to see what the numbers are showing. The Internet Report team will discuss how Internet service provider (ISP) outage numbers are continuing to increase, while cloud service provider (CSP) outages are also becoming more frequent, indicating a cha…
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The holiday season offers a wonderful opportunity for reflection, gratitude, and community giving. In this episode, we discover how Merakians are embodying these values through initiatives like Meraki Gives and the annual Movember fundraising event. Host Sammy Brenner, Virtual Sales Leader, Cisco Meraki Guests Racha Tfaili, Strategic Sales Manager,…
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The past few weeks are somewhat of a representative sample of 2024 from an outage perspective, with connectivity issues and updates at the root of the four recent incidents. Both DigitalOcean and real-time payments provider Worldline experienced connectivity issues to data centers that made services unreachable. Meanwhile, Microsoft and Reddit enco…
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Powerful things happen when ITOps teams move beyond a break-fix approach and lean into proactive optimization. Instead of just responding to issues as they occur, when teams have independent visibility into their end-to-end service delivery chain, they can proactively identify possible areas for optimization and improvement. For example, streamlini…
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In this special launch episode of the Meraki Unboxed podcast, we explore the new Cisco Wi-Fi 7 access points and how they redefine connectivity for modern workspaces. Discover how AI-enhanced technology boosts IoT connectivity and strengthens security and resilience. Tune in for insights into the future of network connectivity. Host Tanner Yehlik, …
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The Digital Operational Resilience Act (DORA) goes into effect on January 17, 2025, and financial institutions serving the EU will need to meet an enhanced set of requirements related to risk management, network resilience, and incident reporting. While DORA is directly applicable to EU financial institutions, it prompts important discussions about…
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A recent Salesforce outage highlighted the limitations of status pages and the importance of considering a variety of data points when identifying the source of an outage. Tune in to hear The Internet Report team discuss what happened and why. They’ll also share insights from a recent Microsoft Outlook outage and cover the latest Internet outage tr…
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A recent certificate problem impacted ServiceNow, and other issues prevented users from accessing key cloud services including Microsoft 365, Azure Virtual Desktop, and Workday. Tune in to hear what happened during these incidents and a separate data center fire that caused a Reliance Jio outage for customers across multiple areas of India. Listen …
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It’s almost October, which is Cybersecurity Awareness Month! In this special Cybersecurity Awareness Month episode of Meraki Unboxed, security experts discuss the evolution of cybersecurity, current trends, and key integration technologies. Tune in to learn about the importance of strong cybersecurity measures, the role of AI in threat mitigation, …
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During high-traffic seasons like Black Friday or a much-anticipated product launch, maintaining good digital experiences for customers is vital. We’ve all heard tales of floods of eager shoppers crashing a website during a major sale—leaving them unable to make their coveted purchases. To guard against a breakdown like this during high-traffic peri…
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Let’s dive into the fascinating world of subsea cables. With special guest Murray Burling—Executive Director of Oceans and Environment at RPS—we’ll explore the current subsea cable ecosystem and chat about what the future might hold. Tune in for insights on how important subsea cables are for today’s digital experiences, how decisions are made on w…
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It’s back-to-school season. In this Meraki Unboxed podcast episode, we chat with Christopher Kozlov, Director of Information Technology at Lake Forest Academy. Tune in to hear how Cisco Meraki technology is transforming the technology on this college prep campus. Host Sammy Brenner, Virtual Sales Leader, Cisco Meraki Guest Christopher Kozlov, Direc…
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Explore the recent Google Cloud and GitHub outages, plus get insights from a network perspective into the August 12 X livestream event featuring Elon Musk and Donald Trump. In the case of Google Cloud, a power issue in one of its European regions impacted connectivity and affected several services and networking equipment. The problems disrupted co…
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This week, The Internet Report team and special guest Dave Anderson—a tech industry veteran and co-host of "A Very Melbourne Podcast," which covers the Australian Football League and more—are chatting about how to assure great digital experiences at major sporting events. Large sporting events are always logistically complex, and today that’s even …
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In this episode of Meraki Unboxed, we explore the role of Cisco Enterprise Agreements in driving growth. We also delve into the evolution and expansion of Cisco Secure Connect and our guest shares valuable leadership strategies, customer feedback, and future plans for success. Host Sammy Brenner, Virtual Sales Leader, Cisco Meraki Guest Cliff Peter…
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On July 19, many organizations around the globe—including airlines, banks, and hospitals—experienced outages as Windows machines reportedly got stuck in a boot loop that ultimately resulted in the Blue Screen of Death (BSOD). These disruptions had a common source: an update from CrowdStrike, a managed detection and response (MDR) service used to pr…
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On May 17, X reached a major milestone when the social media platform completed its full migration from twitter.com to x.com. While the number and frequency of outages did increase after the company’s acquisition by Elon Musk, following the domain migration, there don’t appear to have been any significant disruptions to the X.com platform. In this …
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Tune in to this Meraki Unboxed podcast and explore the power of the new Meraki MG52 and MG52E cellular gateways. Learn how these devices, managed through the Cisco Networking Cloud, are revolutionizing branch connectivity for businesses. Experience always-on, 5G-connected experiences, connecting more people and places without compromising scale and…
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Three recent outages at Starlink, Charles Schwab, and the Internet Archive highlight key reminders for NetOps teams around backup options, the role of intelligence, and understanding your end-to-end service delivery chain. A subset of Starlink users were unable to establish a connection; some users of Schwab.com and its apps may have found themselv…
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Believe it or not, we’re already about halfway through 2024. Looking at the outage data from this year so far, we see continued evolution, following patterns observed over the past few years. Notably, the percentage of cloud service provider (CSP) outages is still increasing—though at a more accelerated rate than seen in recent years. Tune on to le…
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When it comes to assuring great digital experiences for your users, intermittent issues can be incredibly difficult to discover and diagnose because the service is both working and not working simultaneously—or, it may simply be running slow. Some users may experience issues, while for others, everything will work just fine. In this week’s episode,…
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Tune in to this episode and step into the fast-paced world of Esports with this Meraki Unboxed episode. Hear from a Cisco Esports authority and a Meraki employee, alongside her Esports scholarship-winning son. Tune in to discover how the Meraki platform elevates gaming with revolutionary analytics and infrastructure—and see how the explosion of col…
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Explore what happened during recent outages at google.com, X (formerly Twitter), and CDN service jsDelivr. The Internet Report team will also discuss why a detailed understanding of every component in your service delivery chain is vital to maintain the availability and resiliency of your service. If even one component encounters challenges, the en…
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In this episode, we welcome Aleta Howell, Global Director, DEI Business & Recruiting Strategy at Cisco. Join us as we delve into Cisco’s collaboration with OneTen, a company that is disrupting traditional hiring practices to unlock career opportunities for diverse talent across the U.S. Discover Cisco’s success with the program, strategies for incl…
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Go under the hood of a ChatGPT outage, H&R Block’s Tax Day disruption, and more incidents from the past few weeks. The Internet Report team will also discuss Microsoft’s update on recent subsea cable cuts and the latest global outage trends. ——— CHAPTERS: 00:00 Intro 00:57 ChatGPT Outage 03:35 Revisiting West Coast of Africa Cable Cuts 09:07 H&R Bl…
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