Interesting interviews with innkeepers and lodging experts, aimed to improve the challenging life of the independent innkeeper and lodging professional.
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Bandb Podcasts
Hello! If you’re here, it’s probably because you love, hate, or love to hate the Bachelor like we do. This husband and wife duo watches Bachelor/Bachelorette/BIP/Winter Games and gives insight on what is organic and what’s producer-driven. Support this podcast: https://podcasters.spotify.com/pod/show/rosesandbrosephs/support
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Resort Living TV is home to the Bayfest Podcast of the same name and a history of other podcasts such as "Not that Chris Martin," featuring Chris Martin (not the one from Coldplay) and Joe Rinaldi, "FYA/Lets Talk" featuring Joe Rinaldi that was produced by Dan Brozo and Andy Boyd for BandB and "SOMA LIVE on Union and Metro" featuring Jerm, Jer and Mikey Beats.
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For many innkeepers, managing day-to-day operations can be overwhelming, but the right technology can make all the difference. Gideon Stanley, CEO and Founder of GraceSoft, discusses how his company's cloud-based tools help streamline property management for hotels, B&Bs, motels, resorts, and more. He also highlights GraceSoft's new CRM solution, w…
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Even the smallest touches can make a big impact when it comes to guest satisfaction. Based on their 2025 ALP Conference presentation, Peter MacLaren — owner and operator of West Hill House B&B in Warren, Vermont — and Rachel Paley — general manager at Saratoga Arms Hotel in Saratoga Springs, New York — share simple, high-impact ways innkeepers can …
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Online reviews can make or break a guest's decision to book, and how you manage them matters more than ever. Marco DiDomizio, Broker and Consultant with Inn Advisors, and Dan Clark, owner of the Inn of the Turquoise Bear, share how innkeepers can turn reviews into a powerful marketing tool to build their brands and increase bookings. Drawing from t…
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What technologies should innkeepers be paying attention to in the years ahead? From automation to personalization, the right tools can make a major difference in day-to-day operations and guest satisfaction. Jim Leitch, owner of Hospitality Proz, discusses the top technologies shaping the future of independent lodging. Based on his presentation at …
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083: Better Together: The MWInns and MBBA Merger with Kerri Thiel, Randy Bangs and Mikki Suchomel
39:03
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The Midwest Association of Independent Inns (MWInns) and the Michigan Bed & Breakfast Association (MBBA) have officially merged. Kerri Thiel (Retiring Executive Director), Mikki Suchomel (Incoming Executive Director), and Randy Bangs (Board VP and Marketing Chair) discuss how this strategic move expands resources, strengthens advocacy, and creates …
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082: Mastering Revenue Management: The Art and Science of Pricing
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52:31
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Pricing is one of the most powerful tools innkeepers have, but getting it right is both an art and a science. Scot Fuller-Beatty, Founder of The Bold Collaboration, discusses how to master revenue management through smart pricing strategies and well-timed promotions. Scot also offers practical advice for crafting promotions that increase occupancy …
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Taxes might not be the most exciting part of running a property, but smart tax planning can be a game changer. In this episode, Tyler Otto, Owner and President of Specialized Accounting, provides often overlooked "tactical and practical" tax tips. We also had fun talking about tax planning and uncovering real-world tips you can apply right away. We…
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Resort Living Bayfest 001 by Joe Rinaldi / Mikey BeatsBy Joe Rinaldi / Mikey Beats
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080: Achieving Work-Life Balance with Rebecca Gallagher, Founder of hozperity
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For many innkeepers, work-life balance can feel out of reach. Long hours, endless to-do lists, and the pressure of wearing all the hats takes a toll on both business performance and personal wellbeing. That's why simplifying operations isn't just good business – it's essential to building a more fulfilling life. In this episode, Rebecca Gallagher, …
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079: Local Love: Travelers are Shifting Toward Unique, Family-Owned Stays
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The quiet luxury trend that took off in 2024, where travelers sought more meaningful and authentic experiences, is shifting in 2025. This year, guests are choosing family-owned lodging for the warmth, connection, and comfort it offers. Family-owned, independent properties are in a perfect position to meet this demand by creating stays that feel lik…
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078: Increase Margins Through Direct Bookings
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42:39
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For independent lodging operators, direct bookings are the ultimate goal. Yet, many struggle with optimizing their online presence to achieve this. Tarun Goyal, Founder & CEO of Simplotel, discusses how their Software-as-a-Service (SaaS) solutions are helping over 3,000 hotels worldwide improve their booking processes and maximize direct reservatio…
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077: What to Do (and Not Do) Marketing-Wise When Selling a Property
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Many owners dream of selling their properties for maximum value down the line. While operational efficiency is key, one critical aspect is often overlooked -- marketing. Chris Kelly, a seasoned consultant at White Stone Brokers, shares invaluable insights on why regularly auditing and optimizing marketing strategies is essential. Not only can this …
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076: Louisville Awaits: A Sneak Peek at the 2025 ALP Conference with Sarah Gazi, CEO
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What do the Kentucky Derby, hand-crafted bourbon, southern charm, a vibrant culture of arts, cuisine, and independent lodging all have in common? Louisville, Kentucky -- the host city of the 2025 ALP Conference & Marketplace taking place March 24–27. Sarah Gazi, ALP CEO, provides a preview of what to expect at this year's conference, which will hos…
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075: Peeling Back the Layers for Better Marketing Decisions
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42:49
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Centralized online marketing tools are increasingly essential for independent lodging professionals, allowing innkeepers to focus more on their daily operations. Data Bing consolidates all marketing efforts and provides robust insights to make better decisions that drive more bookings. Matt Cooke, CEO of Data Bing, shares how this solution can opti…
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074: Protecting Transactions: Essential Payment and Cybersecurity Practices for Credit Card Processing
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Data breaches and cyberattacks are growing challenges for the independent lodging sector, highlighting the need for property owners to safeguard their data. The right payment processing solutions can help innkeepers save money, streamline operations, and protect sensitive information. Wynn Salisch, Founder of Casablanca Payments, shares insights on…
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073: Coming to Iowa: MWInns 2024 Conference & Trade Show Preview with Kerri Thiel and Randy Bangs
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As the newly rebranded Midwest Association of Independent Inns (MWInns) continues to expand in the region and provide marketing value for its members, the organization is about to kick off its annual conference. Taking place December 3rd to 5th in Cedar Falls, Iowa, the Midwest Association of Independent Inns Conference & Trade Show will gather ind…
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072: Perseverance in Action: From Navigating Cease-and-Desist Orders to Successful Urban Property
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In 2004, when Julie McAferty and her husband Blayne purchased a 1920s-era home in Seattle, WA they did not anticipate the obstacles that they would encounter. From facing cease-and-desist orders to navigating changes in local laws, their perseverance and advocacy for the lodging industry were key to their triumphs. Overcoming these obstacles early …
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071: Simplify, Connect, Grow: One B&B Owner's Secret to Success
38:09
38:09
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The challenges of independent lodging professionals can be overwhelming. Sometimes innkeepers need to be reminded to simplify their approach and connect more effectively with guests in order to grow. Jan Smith, owner of Maple Cove Bed & Breakfast and the August House, shares how she has transformed her business by improving the experience of her gu…
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070: Protect Your Lodging Business - Insurance Essentials
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In today's uncertain world, the need for lodging insurance has become more critical for property owners. Though, lodging insurance is not always black and white. There are many often-unknown liabilities to consider. Thankfully, Mitch Pies of the Mitchell J. Pies Insurance Agency, which is part of Leavitt Recreation & Hospitality, can provide the ri…
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069: Top Strategies to Boost Your Property's Value
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Whether you just bought a property or are looking to sell one, innkeepers should always focus on enhancing the value of their properties. Enhancing value is a critical component of any business strategy for independent lodging owners – and it is a continual process, as highlighted by Marilyn Bushnell and Chuck Anderson of Marilyn Bushnell & Associa…
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068: Richard Aday, CEO of ThinkReservations
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ThinkReservations, led by CEO Richard Aday, acquired Acorn Marketing in April 2024, and proceeded to launch its latest major offering, ThinkWeb, soon thereafter. Making a major acquisition and launching a new product around the same time required strong leadership to help ensure its success. Richard discusses the Acorn acquisition, ThinkWeb launch,…
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067: State/Regional Spotlight: Midwest Association of Independent Inns
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For state independent lodging associations to thrive, there's a need to be nimble and continually provide value to their members. The Wisconsin Bed & Breakfast Association recently rebranded itself as the Midwest Association of Independent Inns (MWInns) to expand its market to 13 Midwest states. MWInns also focuses more on marketing the region and …
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066: From Anthropology to High-Quality American Made Bedding and Linens
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Providing high-quality bedding and linens is a critical part of elevating the guest experience to ensure a dream-worthy stay. With a storied history in U.S.-based manufacturing since 1889, American Blossom Linens, a brand of bedding made by Thomaston Mills, is a pioneer in providing American-made bedding and linens for independent lodging. We are v…
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065: Designing Your Property to Maximize the Guest Experience with James Kuester of Küster Design
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Often overlooked, having a professionally designed interior can make your property truly stand out, reflect your brand and maximize the guest experience. Starting out as a designer of home furnishings, James Kuester of Küster Design, transitioned his business to focus on interior design for the independent lodging sector. His firm's focus is on int…
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064: Elevate the Coffee Experience for Your Guests with Small Batch Roasting
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When it comes to elevating the guest experience, serving high-quality coffee can really make a difference. When Ann Brownell and Jeff Raybourn purchased the Cozy Cup Coffee Company in 2023, they had a vision of expanding their small batch roasted coffee beyond the walls of their coffee shop and into the innkeeping arena. They now have a customized …
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063: Money and Water-Saving Shower Heads from an Aerospace Engineer Turned Solopreneur
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A number of years ago, aerospace engineer Craig Steele's frustration over a malfunctioning hotel shower head led him on a journey to design a better version of a device typically taken for granted. This quest led Craig to bootstrap Samson Shower Systems, which offers high pressure, water-saving shower heads that are made from quality, aerospace-gra…
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