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IT and Cybersecurity news geared towards people involved in the IT industry including vendors, VARs, MSPs, MSSPs, SOCs, NOCs, Resellers, and other industry professionals. Our topics cover industry news, partner programs, cybersecurity, AI and more.
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Digital—that vast ocean of 0s and 1s that surrounds us all—has ushered in a new world of commerce. It’s a sandbox for innovation, with access to a world of game-changing technology, that is forging a new generation of digital leaders who have stepped up to shape the future of business. They are change agents. Innovators. Visionaries. And the status quo simply isn’t enough. On Decoding Digital, hear from inspirational thought leaders who share professional and personal stories about navigatin ...
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Channel Futures is a leading source of analysis, commentary, research, market insight, information and news in the technology and telecommunications space. The Coffee with Craig and James podcast, among others, feature interviews with big names in the indirect sales channel, along with a unique brand of humor thrown in.
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Sit Down Startup

Adam O'Donnell

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Here’s how to startup. Even when the world goes topsy-turvy. From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth. Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)
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Send us a text Guest: Andy Sen, CTO, AppDirect, a leading multinational technology company that provides a B2B Subscription Commerce Platform and ecosystem. Andy talked about AppDirect’s vision for becoming a leading marketplace for subscription commerce tailored for advisors, outlining the company’s unique positioning compared to broader marketpla…
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Send us a text Manuj breaks down how MSP owners can escape “Biological Latency” by building a Digital Twin—a Voice-First AI Agent that doesn’t just answer questions, but carries your values, your stories, and your expertise to the market 24/7. Learn how to stop competing on price and start selling the one thing that cannot be commoditized: You. Lin…
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Send us a text Jay McBain, Chief Analyst Channels, Partnerships & Ecosystems at Omdia, outlined the strategic shifts facing the tech industry ahead of 2026. He pointed out the concerning gap between the success of consumer AI and the low ROI from most business AI implementations, linking this challenge to data center dependency and sustainability i…
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Send us a text Julian sat down with Randal Wark and Paolo Del Nibletto to discuss the business climate in 2025, addressing the unpredictability of tariffs and its effects on corporate decision-making. Paolo noted that this uncertainty is causing businesses to hesitate in their pricing strategies, while Randal pointed out that many companies are tig…
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Send us a text Presenters: Julian Lee, Publisher, Community Builder, Speaker, Channel Ecosystem Developer with a focus on cybersecurity, AI and Digital Transformation Nim Nadarajah, C.CISO, Cyber Security, Compliance & Transformation Expert | Executive Board Member | Keynote Speaker Evgeniy Kharam, Publisher, Community Builder, Speaker, Channel Eco…
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Send us a text Craig Bell, President and CEO of Onit, talked about the evolution of the IT sector, particularly the transition of Onit from an office equipment supplier to an MSP with an emphasis on cybersecurity and AI. Craig shared insights from his extensive experience, highlighting the impact of the COVID pandemic on business strategies and dra…
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Send us a text Aron Waisman, VP Sales of Synergy Associates, highlighting the company’s efforts to enhance its presence in Canada and its unique offerings in the technology distribution sector. He provided an overview of Synergy, emphasizing its 26 years of experience and partnerships with major companies like Dell and HPE. He detailed Synergy’s bu…
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Send us a text Presenters: Julian Lee, Publisher, Community Builder, Speaker, Channel Ecosystem Developer with a focus on cybersecurity, AI and Digital Transformation Nim Nadarajah, C.CISO, Cyber Security, Compliance & Transformation Expert | Executive Board Member | Keynote Speaker Evgeniy Kharam, Publisher, Community Builder, Speaker, Channel Eco…
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Send us a text Guest: Pat Larkin, President, Ekco, a Dublin-based “security-first managed cloud provider” that has grown rapidly through both organic expansion and a series of strategic acquisitions across Europe. Pat outlined Ekco’s evolution from a backup service provider to a security-first cloud provider, driven by numerous mergers and acquisit…
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Send us a text Manuj Aggarwal, Founder of TetraNoodle Technologies, talked about the integration of AI within Managed Service Providers (MSPs) and the opportunities it presents for enhancing customer engagement and productivity. He emphasized the necessity for MSPs to deepen their understanding of AI to better serve their clients. He also highlight…
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Send us a text Julian sat down with an ECN regular, Eric Herzog, CMO of Infinidat, a data storage company that provides high-performance, enterprise-class data storage solutions The discussion centered on the advancements in Infinidat’s G4 platform, particularly the integration of an S3 object store that simplifies storage management for channel pa…
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Send us a text Presenters: Evgeniy Kharam, Cybersecurity Architect | Evangelist | Consultant | Advisor | Podcaster | Visionary | Speaker | Nim Nadarajah, C.CISO, Cyber Security, Compliance & Transformation Expert | Executive Board Member | Keynote Speaker Julian Lee, Publisher, Community Builder, Speaker, Channel Ecosystem Developer with a focus on…
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After 160 episodes, it's the final episode of the popular Channel Futures podcast, Coffee with Craig and James.The guys share their favorite memories from the past nine years of the Coffee cast and welcome in some of their favorite guests and loyal "casties" to share some thoughts about the impact the podcast has had on the channel.You'll laugh, yo…
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Send us a text Speaker: Omry Farajun, President, Storage Guardian Omry and Julian delved into the significance of incident response planning in cybersecurity. Omry stressed the necessity of a structured incident response plan that includes alternative communication methods during breaches, while underscoring the importance of preparedness and colla…
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Send us a text Special Guest: Kristen Costagliola, CTO, Syncro Kristen talked about the company’s initiatives to support managed service providers (MSPs), while emphasizing the importance of effective patch management for SOC 2 compliance. She highlighted the challenges posed by the increasing complexity of SaaS solutions and the necessity for MSPs…
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It's the penultimate episode of Coffee with Craig and James before the Channel Futures podcast wraps up its nine-year run next week.In this edition, the guys catch up with IntelePeer's Aqeel Shahid. The channel leader talks about AI, the evolution of communications platform as a service to agentic AI platforms, and how his company's approach to cha…
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Host Ken Presti sits down with channel vet and newly appointed Coro CEO Joe Sykora for a frank discussion about elevating the conversation from traditional program-centric thinking to a broader, more strategic ecosystem approach. It's something that resonates with partners who are seeking community, enablement and long-term alignment. It also reinf…
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Bana Qashu Young brings a perspective few can, having worked on all sides of the channel triangle: for a vendor, a tech services distributor and a channel partner.Now she is branching off on her own, starting her own consulting business.Qashu Young sat down with Craig and James on the popular Channel Futures podcast to offer what she has learned an…
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Send us a text Presenters: Evgeniy Kharam, Cybersecurity Architect | Evangelist | Consultant | Advisor | Podcaster | Visionary | Speaker | Nim Nadarajah, C.CISO, Cyber Security, Compliance & Transformation Expert | Executive Board Member | Keynote Speaker Julian Lee, Publisher, Community Builder, Speaker, Channel Ecosystem Developer with a focus on…
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One of the fastest-growing events in the channel, the Telarus Partner Summit has grown from its roots as a small conference at a Utah resort to one that fills convention centers.James was in southern California last week for TPS and caught up with channel veteran Tim Basa, the company's senior VP of sales, for a discussion about the role of today's…
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Send us a text Chris Savio, Senior Director, Product Marketing at GoTo (fka LogMeIn), talked about GoTo’s suite of solutions, particularly the Resolve product, which provides a unified endpoint management system designed to assist managed service providers (MSPs) in transitioning from legacy systems. Chris highlighted the product’s features, includ…
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Send us a text Doug Houghton, Director of Channels at Alkira (means “happy place” or “bright and sunny” in Australian Aboriginal), talked about his company’s offerings as a network infrastructure as a service provider. He emphasized the advantages of Alkira’s cloud exchange point, which simplifies cross-border connectivity, which can significantly …
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AppDirect, the subscription commerce marketplace and tech services distributor, has been busy acquiring companies to create a platform for technology management.Craig and James welcome AppDirect's Emanuel "Bert" Bertolin to the podcast to discuss the company's approach in this area; plus ,why it's targeting energy as the next great opportunity for …
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Low-Earth orbit (LEO) satellite connectivity has improved dramatically in just the last nine months since the guys last addressed the topic on this podcast with MetTel.In this episode, Craig and James sit down with the team from tech services distributor Avant Communications to discuss some real-life use cases and the growing opportunity for channe…
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Send us a text Brendan Conlon, Global Director of Supply Chain Defense at BlueVoyant, presented the company’s multifaceted approach to cybersecurity, highlighting the critical importance of supply chain security in an era where organizations increasingly depend on third-party vendors. He noted that many companies struggle to manage these dependenci…
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Send us a text Speaker: Omry Farajun, President, Storage Guardian Omry spoke about the critical cybersecurity strategies for Managed Service Providers (MSPs), emphasizing the necessity of documentation and incident response plans. He highlighted the creation of incident response runbooks aligned with the NIST 2.0 framework to ensure effective incid…
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Send us a text Special Guest: Rich Dean, Senior Director of Product Management, Syncro Richard highlighted Microsoft’s role in the cybersecurity sector, particularly through their MCP servers that enable small and medium businesses to leverage AI effectively. He emphasized the importance of multi-factor authentication (MFA) in preventing cyber atta…
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Most channel partners at this point have weaved some sort of cybersecurity offering into their portfolios. We caught up with Brian Kane, senior director, MSP and channel, Malwarebytes, to talk about threats to SMBs, AI horror stories, the role of regulatory compliance in today's channel, and more.By Channel Futures
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Send us a text Presenters: Evgeniy Kharam, Cybersecurity Architect | Evangelist | Consultant | Advisor | Podcaster | Visionary | Speaker | Nim Nadarajah, C.CISO, Cyber Security, Compliance & Transformation Expert | Executive Board Member | Keynote Speaker Julian Lee, Publisher, Community Builder, Speaker, Channel Ecosystem Developer with a focus on…
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Just promoted to executive director of Salesforce AppExchange, the online marketplace, Brian Landsman joins Craig and James to talk about the various partner opportunities with the CRM giant.We get the latest on Agentforce, how Salesforce navigates its hyperscaler relationships and why it significantly values it partnerships with CX vendors.…
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The guys sit down with customer experience expert Jamaal Savwoir of Nextiva to discuss the state of the unified communications and CX market; plus, we reveal the top 10 IT service providers on this year's Channel Partners MSP 501 a day before you see them on the Channel Futures website.By Channel Futures
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Craig and James sit down with New Charter Technologies' Peter Melby. Another of our Channel Influencers for 2025, Melby describes what goes into being an MSP "portfolio" company and what he thinks the future holds for the IT service provider community.By Channel Futures
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Send us a text Guest: Alain Cormier, CEO, Novipro, a well-established Canadian IT solutions provider, headquartered in Montreal, Quebec. Alain provided an overview of the company’s extensive experience in the technology sector, highlighting its role as a solution provider and integrator for both small and medium-sized businesses (SMBs) and large en…
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D&H Distributing's Marty Bauerlein, one of Channel Futures' Channel Influencers for 2025, discusses the evolution of distribution in his 30 years in the business. Plus, the impact of cloud marketplaces, AI and security and how channel partners are taking advantage.By Channel Futures
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Send us a text Sase Janki, CEO of J-SAS, talked about the challenges organizations face regarding cybersecurity protection and compliance. He identified three major pain points: the fragmentation caused by multiple tools complicating compliance efforts, audit hesitancy stemming from uncertainty about compliance status, and the complexity and cost o…
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Our Channel Futures Channel Influencer series continues with Vonage channel leader Kristy Thomas.She talks to Craig and James about the state of CX, the alignment of different sales motions at Vonage and how partners can approach the market as technology and business continue to evolve rapidly.Plus, the importance of a little self-reflection.…
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Send us a text Speaker: Omry Farajun, President, Storage Guardian Omry spoke about the evolving landscape of cybersecurity and the importance of personal relationships in the managed service provider (MSP) sector. He highlighted the need for MSPs to pivot from traditional backup and disaster recovery services to cybersecurity solutions, emphasizing…
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ScanSource chairman and CEO Mike Baur, Channel Futures' 2025 Channel Influencer of the Year, joins Coffee with Craig & James, the Channel Futures podcast, to talk about trends in distribution and to update us on the technology advisor business it launched last year when it bought Resourcive.By Channel Futures
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Send us a text Fraud fatigue sets in even as Canadians face more personalized scams. Geoff Morton, Senior Director, Fraud Strategy at RBC, discussed new poll data about the rise in targeted scams and how Canadians are feeling about the steps they must take to help protect themselves against fraud. Geoff highlighted a shift in fraud strategies, wher…
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In this episode of the Channel Futures podcast, Craig and James catch up with a pair of technology advisors (agents) who are breaking the mold. David Goodwin of ATC of Ohio and Keith Hatley of Cloud Communications Group share success stories, dig in on industry trends and offer advice to fellow tech advisors to thrive in an ever-evolving channel.…
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Send us a text Guest: Marty Sprinzen, Founder and CEO of Vantiq Julian and Marty explored current trends in AI, particularly generative AI, and its potential to automate processes in real-time. Marty emphasized Vantiq’s mission to enhance disaster response by merging data from diverse sources, which can provide actionable recommendations to first r…
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Send us a text Presenters: Evgeniy Kharam, Cybersecurity Architect | Evangelist | Consultant | Advisor | Podcaster | Visionary | Speaker | Nim Nadarajah, C.CISO, Cyber Security, Compliance & Transformation Expert | Executive Board Member | Keynote Speaker Julian Lee, Publisher, Community Builder, Speaker, Channel Ecosystem Developer with a focus on…
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Send us a text Manuj Aggarwal, Founder of TetraNoodle Technologies, addressed the growing interest in AI among Managed Service Providers (MSPs) and the urgency for them to adopt AI technologies. He shared his recent achievement of having a scientific paper on AI adoption accepted by the Mensa Foundation Journal, which aims to provide a structured a…
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Send us a text Special Guest: Rich Dean, Senior Director of Product Management, Syncro Rich talked about his role at Syncro, particularly in the context of the company’s upcoming launch and its strategic shift towards becoming a Microsoft-centric independent software vendor (ISV). Rich also addressed the challenges faced by MSPs, particularly the n…
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Send us a text Ryan Devers, VP Product Strategy of J-SAS, discussed the challenges and opportunities for Managed Service Providers (MSPs) in Canada regarding compliance. He highlighted that many Canadian companies are not prioritizing compliance, presenting a significant opportunity for MSPs to educate their clients. He emphasized the flexibility o…
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Send us a text Presenters: Evgeniy Kharam, Cybersecurity Architect | Evangelist | Consultant | Advisor | Podcaster | Visionary | Speaker | Nim Nadarajah, C.CISO, Cyber Security, Compliance & Transformation Expert | Executive Board Member | Keynote Speaker Julian Lee, Publisher, Community Builder, Speaker, Channel Ecosystem Developer with a focus on…
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Send us a text Special Guest: Dee Zepf, Chief Product Officer, Syncro In this dicsussion, Dee talked about the evolving landscape of Remote Monitoring and Management (RMM) and its implications for Managed Service Providers (MSPs). She emphasized the critical juncture RMM is at, highlighting how MSPs are adapting their traditional tools to incorpora…
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