Best Alex Rapp Podcasts (2025)

1
#682: Consequential AI and customer loyalty with Raj De Datta, CEO of Bloomreach 25:26

1d ago25:26

25:26

If brand loyalty is so critical, why does it feel like most companies are treating it like an afterthought by propping it up with outdated programs and hoping customers won’t notice? Agility requires a complete rethinking of how we approach customer loyalty — not as an afterthought at the end of the funnel, but as a core driver of long-term brand v…

1
#681: Building a cohesive brand while personalizing every message with Emily Ward, Turnitin 25:54

3d ago25:54

25:54

With AI as an accelerant, marketing is evolving at a breakneck pace, and brands are being challenged to maintain authenticity while scaling globally. How do you build a cohesive, authentic brand identity across diverse markets, cultures, and digital platforms—all while leveraging AI-driven personalization? Joining me today is Emily Ward, VP of Glob…

1
#680: Agile is about more than velocity, with Gabrielle Wieczorek 27:12

6d ago27:12

27:12

This show is brought to you by the Online Scrum Masters Summit, taking place virtually on June 17-19, with more information at: http://www.onlinescrummasterssummit.com What if the most powerful tool for driving agile transformation isn’t a framework or a ceremony—but a dashboard? Today’s guest believes data may be the most underused lever for agili…

1
Future-Proof Your Shop with I-CAR’s Game-Changing Training Tools 39:45

7d ago39:45

39:45

Today, we're diving into how new training tech like VR and ADAS education can help your shop make more money, avoid liability, and stay ahead of the curve. Joining us are Chrisa Hickey and Mike Mertes from I-CAR, where Chrisa leads industry strategy and Mike drives innovation through cutting-edge training tools that are changing how techs learn in …

1
#679: Growing a brand by focusing on the details that matter with Dominic Minogue, Dirty Water 23:23

8d ago23:23

23:23

There are a lot of great ideas for products and brands out there, but sometimes the difference between success and failure lies in getting the details right and understanding the customers and users of your product. Today we’re going to talk about growing a brand by focusing on the details that matter. To help me discuss this topic, I’d like to wel…

1
#678: AI gains emotional intelligence with Joshua Goldberg, Zenapse 23:56

10d ago23:56

23:56

Have you ever wondered why, despite having access to advanced AI tools, your marketing strategies still don’t hit the mark? Could it be that you’re focusing on the wrong data and missing the emotional connections that truly drive consumer behavior? Today we’re exploring the intersection of AI, emotional intelligence, and marketing with Joshua Goldb…

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#677: Why thought leadership is more important than ever with Benjamin Shapiro, host of the MarTech Podcast 36:19

13d ago36:19

36:19

If content rules, why does it feel like there are 100,000 royal families? In a world drowning in blog posts, videos, and AI-generated everything, content has never been more abundant—or more commoditized. So how do brands cut through the noise? Today’s guest has a few thoughts on that—and more. Ben Shapiro, host of the MarTech Podcast, has had fron…

1
Protect Your Shop: What NASTF Says About Scan Tool Safety 52:00

4d ago52:00

52:00

Today, we're diving into the rising threat of vehicle cybersecurity and why it’s becoming a make-or-break issue for modern auto repair shops. To help us unpack this, we’re joined by Donny Seyfer, Executive Officer at NASTF—the National Automotive Service Task Force—who brings decades of shop experience and a front-row seat to how security, scan too…

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#676: The consumer is no longer navigating the map—they are the map, with Ken Hughes, the King of CX 36:22

15d ago36:22

36:22

The consumer is no longer navigating the map—they are the map. Welcome to the era of the Blue Dot Consumer: always centered, always scrolling, and always expecting the world to orbit around them. What does that mean for your brand? Everything. From the rise of instant gratification to the evolution of seven—yes, seven—active generations, the custom…

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#675: Being true to customers and your values with Phyllis Rothschild, CMO at Pete & Gerrys 30:10

17d ago30:10

30:10

Consumers today aren’t just buying products, or even experiences—they’re buying into values. As more people align their shopping habits with brands that reflect their personal beliefs, how can companies authentically connect with their audience without coming across as performative? Joining us today is Phyllis Rothschild, Chief Marketing Officer at…

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#674: The continued evolution of e-commerce with Eitan Koter, Vimmi 36:57

20d ago36:57

36:57

With the rapid rise of shoppable video, AI-driven recommendations, and immersive technologies like AR and VR, are traditional e-commerce strategies becoming obsolete? Today, we’re joined by Eitan Koter, Co-Founder and Co-CEO of Vimmi, a shoppable video SaaS company revolutionizing e-commerce. Eitan is also the host of the "Mastering eCommerce Marke…

1
#673: Predictive and proactive customer experiences, with Vinod Muthukrishnan, Cisco 28:51

22d ago28:51

28:51

Customer expectations have skyrocketed—people now demand instant, personalized, and seamless interactions across every touchpoint. But are companies truly meeting these expectations, or are they still stuck in reactive customer service models? What if AI could completely transform the customer experience into something proactive, predictive, and ev…

1
Tekmetric Interviewed: What Makes A Great Shop Management System? 30:53

15d ago30:53

30:53

Today, we’re diving into how modern shop management systems are helping auto repair shops work faster, sell more, and stress less. Joining us is Sunil Patel, the Founder and CEO of Tekmetric—a shop owner turned tech leader who built one of the industry's most powerful tools after getting fed up with outdated software in his own bays. Tekmetric stan…

1
#672: What can we learn from teaching others about AI? Featuring Greg Shove, CEO of Section 37:46

24d ago37:46

37:46

AI is no longer just a tool—it’s reshaping business strategy, workforce morale, and even personal productivity. But are executives truly prepared to treat AI as a strategic thought partner, or are they still viewing it as just another tech trend? Joining us today is Greg Shove, CEO of Section, an AI education company on a mission to train the next …

1
#671: Going national while staying true to your local roots with Jay Rushin, H&H Bagels 22:27

27d ago22:27

22:27

How do you take something that's iconically local and make it feel authentic—everywhere? That’s the challenge facing every regional brand trying to scale. When your name is practically synonymous with a place—like H&H is with New York City—growth isn’t just about expansion. It’s about staying true to what made you iconic in the first place. Today, …

1
#670: Embracing Chaos to Get Better Results with Mark DeCarlo 41:39

29d ago41:39

41:39

We talk a lot about agility, and today, we’re going to talk about how lessons of agility can come from unexpected places - like the set of Seinfeld - where - for those superfans like me - our guest played Alec Berg - which should be said in more of a Jon Houseman manner, and while guest starring there (plus other shows like Curb Your Enthusiasm, Tr…

1
#669: It's already time to start planning for the holiday shopping season with Carey Cockrum, Cella by Randstad Digital 28:52

1M ago28:52

28:52

Retailers are facing a rapidly evolving landscape where consumer expectations, AI advancements, and social media platforms like TikTok are redefining engagement. It feels like the holiday shopping season just ended, but when do retailers start planning for the next one, and some retailers already behind the curve for this season? Joining us today i…

1
#668: The Five Levels of AI with Courtney Baker, Knownwell 33:26

1M ago33:26

33:26

As AI continues to evolve, how can marketing leaders ensure they’re staying ahead of the curve instead of simply keeping up with it? And how do you navigate the complexities of using AI while maintaining a personal, human touch in your campaigns? Joining us today is Courtney Baker, Chief Marketing Officer at Knownwell and co-host of the AI Knowhow …

1
#667: The Evolving Role of Visual Data in Construction with Marca Armstrong, Sensera 25:22

1M ago25:22

25:22

When you think of cameras in construction, do you see them as just security tools—or could they be the key to unlocking full jobsite intelligence? Joining us today is Marca Armstrong, Chief Marketing Officer at Sensera Systems, a leader in jobsite intelligence solutions. Over the past decade, Sensera Systems has transformed how construction teams u…

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The Future of Fixed Ops w/ Dave Foy: What Shop Owners Need to Hear 34:57

29d ago34:57

34:57

Today, we’re diving into how smart technology—especially AI—is changing the game in fixed ops and helping shop owners win back their time. Joining us is Dave Foy, founder of Fixed Ops Mastermind, a seasoned industry veteran with over 40 years of dealership and service experience who’s now helping shops across the country simplify their operations a…

1
#666: Balancing AI-driven efficiency and responsibility with Pasquale DeMaio, Amazon Web Services 27:29

1M ago27:29

27:29

For many brands, AI is revolutionizing customer experience, but with increased adoption comes widespread concerns about job displacement, ethical risks, and trust. Is AI truly enhancing human capabilities, or is it simply replacing them? And how can companies balance efficiency with responsibility in AI-driven CX? Joining me today is Pasquale DeMai…

1
#665: Developing strategies that cut through the omnichannel noise, with Arianna Vogel, Foursquare 28:59

1M ago28:59

28:59

With the increasingly complex omnichannel customer journey, it seems like attribution is getting harder than ever—do you know which of your marketing tactics are really driving sales, or are you flying blind when it comes to measurement? Joining us today is Arianna Vogel, Senior Director of Product Marketing at Foursquare, a leader in location inte…

1
#664: Tying CX outcomes to commercial goals with Markus Engel and Linzi Hindle at DHL 24:10

1M ago24:10

24:10

Recorded live at Medallia Experience in Las Vegas. Having a great customer experience is critical for many reasons, but some companies have had a hard time tying their success with CX to tangible ROI. Today we will talk about taking customer experience further and tying CX outcomes to commercial goals. To help me discuss this topic, I’d like to wel…

1
AutoLeap Interviewed: One System to Streamline Your Auto Shop 41:23

1M ago41:23

41:23

Today, we're diving into how smart, all-in-one shop management software can help you save time, make more money, and ditch the multiple software headaches that can slow your shop down. Joining us is Amber Wright from AutoLeap, where she leads partnerships and enterprise growth—bringing a rare mix of big-league marketing know-how and real-world shop…

1
#663: AI in retail marketing with Uldis Baumerts, Bryj 27:23

1M ago27:23

27:23

As AI reshapes the retail advertising landscape, are you leveraging it as a competitive advantage, or are you at risk of being left behind in a data-driven world? Today, we’re joined by Uldis Baumerts, Chief Operating Officer of Bryj Technologies, a leader in driving AI-powered innovations for the retail industry. Uldis has extensive experience in …

1
#662: Making your returns strategy a competitive advantage with Katherine Lehman, ReturnBear 18:24

2M ago18:24

18:24

We are here at ShopTalk 2025 at the Mandalay Bay in Las Vegas and seeing and hearing all about the latest in retail, e-commerce, and more. How much are your product returns costing your business—and how much opportunity are you leaving on the table by treating returns as a cost center instead of a competitive advantage? Today, I’m excited to welcom…

1
#661: Creating a world-class student experience with Mike Milliron, IMG Academy 24:46

2M ago24:46

24:46

We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. If the student experience is the heart of a world-class academy, what happens when you realize there is room for improvement—and what do you do about it? Today’s guest is Mike Milliron, Chief Operating Offi…

1
Unpacking the Future of Automotive Data with Debbie Reynolds, the Data Diva 42:04

1M ago42:04

42:04

Join Joe Toscano, Debbie Reynolds, and Alex Rapp as they delve into the intersection of automotive technology, data privacy, and the future of transportation. This episode uncovers vital insights into the rapid digital transformation within the automotive industry, exploring challenges like consumer trust, data security, and the evolving skill sets…

1
#660: Enabling and accelerating customer experience improvements using AI with Isabelle Zdatny, Qualtrics 26:56

2M ago26:56

26:56

We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. Today we’re going to talk about enabling and accelerating customer experience success by augmenting your teams and processes with AI. To help me discuss this topic, I’d like to welcome Isabelle Zdatny, Head…

1
#659: The current state of the job market with Sue Keith, Landrum Talent Solutions 26:45

2M ago26:45

26:45

This episode is brought to you by Landrum Talent Solutions, a national recruiting firm specializing in marketing and HR positions. We’ve talked about volatile job markets before on this show, but has it been anything like what is currently going on? What should marketers looking for employment be expecting, and what should employers looking to hire…

1
#658: Winning retail by reducing customer frustration with Jean-Christophe Pitié, ContentSquare 22:42

2M ago22:42

22:42

We are here at ShopTalk 2025 at the Mandalay Bay in Las Vegas and seeing and hearing all about the latest in retail, e-commerce, and more. If customer acquisition costs are rising and conversion rates are falling, how will your brand survive the next wave of digital disruption—and who’s already getting it right? Today, I’m thrilled to be joined by …

1
The Future of Technology & Automotive Coaching with Maryann Croce 41:55

2M ago41:55

41:55

In this episode of the Leadfoot Automotive Podcast, Maryann Croce shares her wealth of experience in transforming single shop ownership through strategic technology integrations and strong leadership principles. Discover how business owners can leverage digital solutions to enhance operational efficiency, improve customer trust, and reclaim their t…

1
#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

2M ago22:42

22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences …

1
#656: Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One 27:04

2M ago27:04

27:04

We are here at Medallia Experience at the Wynn in Las Vegas and seeing some examples of amazing customer experience and employee experience and the latest updates from Medallia. Companies often separate Customer Experience (CX) and Employee Experience (EX) into different silos, but what if the real key to competitiveness and long-term success is in…

1
#655: AI and Automation in the supply chain with Nick Stuart, RSM 23:18

2M ago23:18

23:18

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. AI and automation are transforming retail operations, from customer experience to supply chain efficiency. But as we move into 2025, retailers face increasing tariffs, labor shortages, and cost pressures. How can AI not just improve margins bu…

1
Automotive Training: Engage, Educate, and Adapt with Justin Allen 47:12

2M ago47:12

47:12

In this episode, join us with industry expert Justin Allen as we delve into the transformative landscape of automotive technology and education. Discover insights on the rising importance of Advanced Driver Assistance Systems (ADAS), the generational shift in technician skill sets, and how embracing modern technology can enhance shop culture and op…

1
#654: Translating research into cross-functional strategic change with Adam Hagerman, Indeed 22:56

2M ago22:56

22:56

We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. It’s important to collect customer experience data, but if it’s not driving change across your organization, is it really helping your business? Today we’re going to talk about making meaningful cross-funct…

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#653: Accelerating speed to insights using synthetic feedback with Ali Henriques, Qualtrics 30:54

2M ago30:54

30:54

We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. How long would you like to wait to get customer insights? Weeks or minutes? Today we’re going to talk about how increasing the speed to insights can be a game changer for brands, and how synthetic feedback …

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#652: The power of multimodal AI with Dani Yogatama, Reka 22:21

2M ago22:21

22:21

Is your organization just jumping on the AI bandwagon, or do you have a solution that will support your company’s needs in the short and long term? Welcome to this episode, brought to you by Reka, a developer of industry-leading, multimodal, AI models that enable individuals and organizations to deploy generative AI applications. Today we’re going …

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Data Privacy for Cars: Insights from CEO Andrea Amico 38:14

2M ago38:14

38:14

In this episode of the Leadfoot Automotive Podcast, we dive into the transformative realm of automotive data privacy with Andrea Amico, founder and CEO of Privacy for Cars. Discover how innovative tools not only safeguard sensitive customer data but also enhance dealership profitability, driving an ROI of 4 to 10 times the initial investment. As th…

1
#651: AI and in-house creative teams with Jen Rapp, Superside 29:27

2M ago29:27

29:27

With AI’s ability to augment in-house creative teams, how does that change the way organizations should approach both their creative strategies and how they evaluate the value of creative as a business function? Today, we’re joined by Jen Rapp, Chief Marketing Officer at Superside. Jen has had key roles at iconic brands like Patagonia, Arc’teryx, D…

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#650: Maximizing your ad spend with Matt Wasserlauf, Blockboard 16:46

3M ago16:46

16:46

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. This year, many advertisers - especially retailers -- are being asked to do more with less. At the same time they have smaller budgets, they also must contend with an astonishing amount of waste: nearly 2/3 of every ad dollar spent actually go…

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#649: How to look at ROAS with Mitsu Kikuchi and Rocco Baldasarre of Shirofune 20:12

3M ago20:12

20:12

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. In digital advertising, are we chasing the wrong metrics? While short-term ROAS might look impressive, are we missing the bigger picture—whether those customers actually return? What happens when we shift our focus to Lifetime ROAS instead? To…

1
Detect Auto & AI For Service Advisors 35:36

2M ago35:36

35:36

Join Joe Toscano and Alex Rapp as they dive into an insightful conversation with Jon Cabak, co-founder of Detect Auto, a pioneering platform empowering automotive repair shops through innovative technology. Discover how Jon's journey from creating a smart fan led to the development of tools that enhance efficiency, streamline operations, and increa…

1
#648: Breaking down silos between paid and organic search with Matt Shenton, Croud 22:32

3M ago22:32

22:32

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Retailers are constantly shifting budgets between paid search and SEO—but are they missing opportunities by treating them as separate silos? In 2025, with search evolving faster than ever, the real question isn’t "which channel is better?"—it’…

1
#647: Achieving retail media success with Ben Dutter, Power Digital 24:40

3M ago24:40

24:40

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Retail media plays a critical role, but are advertisers wasting money without realizing it? Many brands are spending big on retail media ads—but how many of those customers would have bought the product anyway? Today, I’m joined by Ben Dutter,…

1
#646: AI in e-commerce with Oren Inditzky, Wix 23:14

3M ago23:14

23:14

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Starting an online store is easier than it used to be, but aren’t there still a ton of things you need to know, plus all the coding and API integrations you need to do? Today we’re going to talk about AI in e-commerce and how low-code and no-c…

1
Is Online Repair Scheduling Right For Your Shop? 36:20

3M ago36:20

36:20

Delve into the next wave of automotive repair with this podcast episode featuring Steven Fafel, co-founder of AutoOps. Join us as we explore how intelligent scheduling software revolutionizes the auto repair booking process, drawing parallels between industries and addressing the unique challenges automotive shops face. Discover essential insights …

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#645: Building brand trust with Aman Advani, CEO of Ministry of Supply 21:02

3M ago21:02

21:02

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. When brand trust is everything, how do companies ensure they aren’t just talking about values but actually demonstrating them in ways that resonate with increasingly savvy and socially conscious consumers? Joining us today is Aman Advani, CEO …

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#644: AI-augmented human recommendations for retail customers with Noah Zamansky, Stitch Fix 27:12

3M ago27:12

27:12

We are here at eTail Palm Springs and seeing and hearing the latest and greatest in e-commerce and retail. Question: Do you need to choose between AI and human recommendations as a customer? Why not have both? After all, don’t each have their strengths? AI in the retail experience is all the rage these days, but today I’m talking with someone from …

Podcasts Worth a Listen

Alex Rapp Podcasts

Podcasts Worth a Listen